Exide Industries Complaints & Reviews

Below are the multiple emails that i'm waiting reply for.

+ [protected]@exide.co.in

As there is no response from your end

On mon 22 sep, 2020, 09:18 am wrote:

Team,

Any update on this?

On mon 21 sep, 2020, 12:48 pm wrote:
Team,

I'll send 3 reminders for this if not take care, i'll proceed with consumer court and social media.

On mon 21 sep, 2020, 11:00 am wrote:

Hi team,

Kindly consider this complaint as priority because it is genuine and if ignored now could effect company reputation and customer relationship with company.

I purchased a new battery din50 mileage battery worth 5k for my car and after fitting immediately i realised that the battery indicator is showing white instead of green.

I understand some might be having slight defect, nothing is perfect in manufacturing so i raised a complaint with exide care and got immediate reply from city manager and in the same evening i got call from dealership guy harish aswell.

I raised complaint on 18th, harish ([protected]) called me and said i have to come to his shop to get it checked but, frankly speaking i don't have to because i was told it is a free home service. Though that shop is very close to my house i requested him to come as i was working from home then, he said he will send a person in 1 hr and no address till now i. E., on 21st morning.

I called him atleast 9 times and no response, if he is not interested atleast i expect a reply right? This kind of dealerships will ruin exide reputation.

I was told to take amaron by atleast 3 of my friends and well wishers but i stil stand by exide because our family use exide batteries only believing they are the best batteries, we use it for our inverters, cars and bikes no other battery comes in, this is my first complaint with exide and is resulted to be very disappointing.

Adding inverter battery bills also which proves that i use only exide and am a genuine exide customer.

Below are the dealership guy details
Name: harish
Contact: [protected]
Address: exide shop, imperial power i think beside kondapur kims hospital

I bought this battery and was asked by the dealer to wait for the bill due to some technical issues in his office software. He kept on going about the bill being generated and will take time in reaching me. After talking and everything, he seemed like a professional and he was coming down himself to deliver the battery. That's why i bought the battery from him. I understood that he was facing some technical problems and i cooperated. Since then i have asked him multiple times for the bill but i didn't receive it. It would've still been understandable that a bill was generated but some changes needed so they regenerate it. But in case of my purchase there was no bill generated. I find receive the bill and after a few days i raised it with exide care customer care email id. I haven't heard back on the request still and i don't know why i do not have the bill with me.in such a scenario how will i be compensated for the mental and physical exertion i had to go through with this behaviour from one of exide industries dealers? Do we get bills for purchase at exide or was i mistaken? When will i get a bill for my purchase?

Dealer details as given by him:
S. S. Battery co
B-203a, sector 16,
Uttar pradesh, india
Telephone: [protected]

I purchased a car battery on 19/6/19. Now its not working, i am covered under warranty but customer care is not picking up call.

Dear sir
Dealer change extra money

Free replacement warranty rahne ke baad bhi Rs100 extra money change karta hai .

Dealer name - junction jaction harina Dhanbad

My name - Ashutosh mahto

We have prbolem with battery over heating under warranty

Hello sir/ma'am
i have many complaint raised in exide care but no result .
last time complaint ticket number 33121 but not resolved, technician not picking the call and i call the customer care but not talk in final decision just talk only simply lightly .
please help me my exide 825 magic home inverter is not working properly i have a small daughter only 3 years old and our area light is very bad (Tikri kalan)
feel free to contact [protected]
customer
Rinku
complaint or ticket number 33121

I gave my battery and warranty for replacement its about more than 21 days but dealer is not responding in pune please tell the dealer to replace my battery as early as possible
Dealer name - Anand Batteries
shop no.16 Clarion park next to gaikwad petrol pump aundh Pune - 411007
phone no.[protected]

Regards
Swapnil Dharmadhikari
Pune
phone no.[protected]

My name is arun goyal, i am from rohtak haryana, but now i am move to ambikapur chhattisgarh, i have purchased a inverter battery of yours exide company serial no is = 3uj[protected] from rohtak haryana, the problem is that battery is not doing well regarding to charge the inverter, baki toh aapke service wale dekh lenge aakar toh kindly aap use replace kara dijiye, my no is [protected].

Dear sir/madam
Khosla enterprises, opposite military dairy farm, railway road pathankot who is an authorised dealer of exide battery was provided solar battery and we required normal battery. We requires battery for inverter but there is no backup of battery. Now the dealer is not changing the said battery. You are therefore requested to instruct your service provider to do the needful and exchange battery and provide battery c20 temp.
With warm regards

I provide my warranty and battery for replace its more than one month but the dealer not responding properly kindly take action

Sir,
Battery is not charging. The details of batteries are here -
1. Battery type - fe04-epa2-12
Sr. No. - 4rk[protected]
2. Battery type - fe04-epa2-12
Sr. No. - 4uk[protected]
3. Battery type - fe04-epa2-12
Sr. No. - 4rk[protected]
4. Battery type - fe04-epa2-12
Sr. No. - 4uk[protected]
5. Battery type - fe04-epa2-12
Sr. No. - 4uk[protected]
6. Battery type - fe04-epa2-12
Sr. No. - 4uk[protected]

Unable to get a response on my complaint number since a week!!! Tat mentioned by the customer care was 48 hours! It's been 192 hours!! And to register a complaint in the first place it took 48 hours! So i've waited for 240 hours already! How much longer do you expect your customers to wait?? I'm got put a feedback everywhere if i do not get a response by eod today. Complaint number wmah1409772.

We have registered the case but not provide the solution please look into this issue. I am using battery 20 year but this time not provide the support. My battery is under warranty below is the details.

Fe02-ep26-12n : 4uj[protected]
Fe02-ep42-12n : 4wj[protected]

Case id: nhaiu[protected], and nhaiu[protected]

We have called to praveen and jitendra jain but not provide the any solution.

We have installed 16 no of powersafe battery to online ups. For last few weeks we are not getting any backup due to which we are facing immense problems. The batteries are in warranty so you are requested to provide us on site support at the earliest. The serial numbers of batteries are as under:

1. 4tj[protected]hotj
2. 4tj[protected]hotj
3. 4tj[protected]hotj
4. 4sj[protected]hotj
5. 4sj[protected]hotj
6. 4sj[protected]hotj
7. 4tj[protected]hotj
8. 4tj[protected]hotj
9. 4sj[protected]hotj
10. 4tj[protected]hotj
11. 4sj[protected]hotj
12. 4sj[protected]hotj
13. 4tj[protected]hotj
14. 4sj[protected]hotj
15. 4sj[protected]hotj
16. 4sj[protected]hotj

Respected Sir,

I want to inform you that my battery is in under warranty but service provider not provide the service. My complaint number is - NUP1230541 registered on date - 11/06/2020. after complete 40 days service provider only misguide me. no replacement till date[protected]. Even not provide me battery only for using during between the service period.

MR. SAIYAD ZAMIN MUKHTAR called me on date[protected] and said that your battery is ready but actual not provided me till date[protected]. after completed 40 days not provide me battery and only misguide me again and again.

So, I requested to you please look into this matter and provide me new battery.

Thank You ...
ANKUR SINGH

I have purchased Exide Mileage PunchGrid Exide Battery on 14th April 2018. They offer 2 + 2 Warranty for this Car Battery.

Battery Serial Number : A3B8G337721

Batter Model : MGRID35L

Date of Purchase : 14th April 2018

Date of Paperless Warranty Registration on Web : 16th April 2018

On 10.07.2020, When I start car, the Battery was Exploded.

After that, I called the Customer Care and book complaint. It is a Manufacturing Default Battery.

If that exploded burn the car, who is the responsibility of our lives.

Now the battery agency offer pro rata basis discount. I denied it.

I need new battery for their defaulted battery.

I am expecting justice.

Regards
T.Poongothai

My car battery stopped working and requested for a replacement because it was within the warranty period. It been 10 days since i have applied for a replacement. I have also made multiple requests and complaints with the company but no proper response whatsoever.
Due to the pandemic, public transport is unavailable and my car will not run without a battery. At least if the company can pan out a date for when the replacement will take place and bear the inexpensive transportation charges i am paying due to this delay.

Dear sir,

This is to inform you that my name is ajay tyagi address : c-156, sector-36, greater noida up.

I purchased an inverter battery
From star batteries, sector-31 noida, up on date 29/8/2018.

12 voltage, 1b1350 exide

This battery is not working since last 2 months, i were complained to customer care and an engineer visited my address but he was not resolve my problem.

I have lodge the complaint.

This product is under warranty, 100% replaceable.

My inverter battery is under warranty so must be replace and provide me new battery.

Because my family is under stress due to this inverter problem.

My child is sick from fever due to this problem.

Kindly replace my battery.

Thanks & regards
Ajay tyagi
[protected]

Dear sir,
This complaint is from authorised suzuki dealer (Speed suzuki)
One of your dealer eastern batteries from nashik maharashtra is not co-operative the language in which he speaks with the customer and the way of talking is literally horrible. If we send customer for warranty claims he says (Showroom walo ke pass jao unhone bhaot paisa kamaya hai) instead of giving service to the customer this is his way of talking.
We request immediate actions on the dealer and also request you to complete the warranty process of the submitted batteries. And also he charges 150/- per battery for replacement under warranty.

I had purchased exide gel magic 1500 (Sl. No. A5l6i001031/5l62) dated 30/04/17. After 3 yr there arise a backup issue, hence after complaint (14/06/20) exide service executive visited and checked (17/06/20). As per his instruction i had sent it to dealer after few days. Still it is under replacement warranty. Today (09/07/20) after 16 days over still i did not get my battery. Please look into the matter as soon. I never thought that a well knowned company like exide could do even like this.