Exide Industries Complaints & Reviews

Respected Sir,
I am Chinmay from Jaipur(Rajasthan). I purchased a Battery for my Hyundai Santro Xing (Vehicle no. RJ14CJ5767 on 24/03/2018 from Shree Batteries (Battery no. A3I7G1382 3L72).The battery did not performed well and on 19/10/2019 at around 8:30PM I got stuck in a situation where my car won't start, The electronics were not working hence I got to know that it was a battery discharge. I called the nearest Exide Battery dealer which was Choudhary Battery House(Rajat Path; Main branch Bhankrota Choraha) the shop was hardly a kilometre away from where I was stuck. The Battery was under warranty(as it had 2 years guarantee period). The person came with a new battery and replaced my old one the new battery of the same model(Battery no. A1I9A109945 1I92) and told me to pay the whole amount(which was Rs. 3200) and said once the old battery gets a replacement he'll refund me the amount. On 21/10/2019 I got a call from Exide Company's Jaipur Office, it was a confirmation call. So, I got to know that my battery has been replaced and I called Choudhary Battery House for my refund. He said he'll refund me the amount but, he would charge Rs. 1000 from that refunded amount. I asked the reason why? He didn't respond and ignore my calls till another day. I went to the dealer next two days atleast twice a day. Today(i.e. 23/10/2019) I finally met him and ask for my money back to which he said "Take Rs. 2200 and go home!" I refused. The matter got really serious when he started to insult me in front of other customer he said "Yeh charge to lagta hi hai.. ab hazaar-do hazaar rupay ki cheez ke liye kya jhagadna, woh toh hum apko refund de rahe hai warna aur log toh wo bhi nhi dete.." "Apko yeh paise rakhne hai toh rakho warna humaara time waste mat karo" I was really upset by his behaviour, I asked him many time to provide me with my refund, he then warns me "Tu yahan se nikal warna tu bachega nhi.." "Jo karna hai karle tujhe tere paise nhi milne" were his words he was angry at me for no reason.
All I'm asking is my refund which actually I wasn't supposed to pay him. But, I did because I had no other option, the situations had me to pay him as I was stuck away from my home and it was gonna be night soon.

I request a refund of Rs. 3200 which I paid to Choudhary Battery House (Authorised Dealer for Exide Batteries)
Attached pics are of:
1. Bill of the old battery with guarantee card.
2. Bill of the new battery with guarantee card.
3. PayTM payment receipt with order ID, Transaction ID, Date and Time.

From more than 2 months my father is complaining for the same subject but dealer, customer assistance everyone is ignoring this which causes much inconvenience. You people are harrased him mentally a lot still there is very unsatisfactory response which resultant no change in current situations. More than almost 50 complaint there is no one to listen and they are clearly passing the warranty time. So now i am not only going to take battery but you people have to penalties for mental harrasment too. Will see in the court for sure.

I am aniket chakraborty. I submitted my warranted etz4 battery on 26/09/2019 to hero motocorp bike dealer. Till now there is no response from exide industries. I am riding my bike with out battery and horn and lights are not working which is very much life threatening. Everyday i deal with busy raod without battery during bike riding. This is a very frustrating matter from exide company side.

I have purchased one exide bikers battery model number exide fbi0-12bi14l-a2 on 07 apr 2018 from madhur auto electricals, gundalpet karnataka and serial number of the said battery is m2b8q4537132b84. The above mentioned product is under complete replacement warranty. This product stoped working on 25 sep 2019 and i immediately contacted customer care officer and informed him. As per his advice i approached a local exide showroom for replacement buy they refused service citing unavailabilty of the model. The on 01 oct 2019 i have registered a complaint at exide customer care service and the complaint number is 0582791 dt 01 oct oct 2019. Inspite repeated request the company refused any service. Pls take necessary action

Thanking you
Pratheek krishnan
Kunhin veettil
Kaniyambetta - po & vill
Wayanad - dist
Kerala - 673124
Mob [protected]
Email id [protected]@gmail.com

Dear sir/ madam,

This is in continuation to my complaint on your customer care number for the battery purchased by me and is under warranty. As advised by service centre of my car and as experienced by me, i have been facing problem in my battery. Based on my complaint, service engineer visited my place on sep. 09, 2019 vide c. I. S. No. 64316 dated 09/09/2019 service vehicle number 4657 for battery manufacturing code a3k7a battery serial number 025659 battery type mreddin60.

During the inspection, it was told to me that service battery would be provided later as it is not available with the service engineer since said battery is to be taken for re-testing but i am surprised to note that even after lapse of more than 17 days nobody approached me to get the needful done. I have been calling the customer care number but everytime after explaining whole story to multiple telephone operators, since line gets disconnected and matter is unresolved.

Appreciate if you look into my complaint and get the needful done.

Look forward to hear from you.

We logged a service request on 1st oct for battery problem of my maruti suzuki - vdi.
There was no response / call back from exide technical team on attaining the service request after repeated follow up with call center though commitment was response within 48 hours.
On 4th evening, i was surprised to receive an sms that the service request has been resolved.
This is something which is not expected from a brand like exide. If exide does not have the capability / resource to extend support for post sales services, exide should accept and give us the correct information.
I really do not know, how to get support for the car battery since my car is non functional without the same and in a festive season.

Animesh bhattacharjee

I purchased exide battery for my bullet thunderbird-350 of battery serial no-m6a9u639029 from malik battery store, sukhpura chowk, rohtak, haryana on[protected] but since i purchased this battery i never able to use it because it got drain within 2 days and bullet is not able to start. I already checked my bullet its ok there is no problem in bike as i never faced any problem earlier and when i used other battery of maaron in bullet service center then it was working fine but this exide battery was draining as time passes. I lodge complaint in service center and they said my battery is ok. So please solve my problem and replace my battery.

Respected sir
I have been complaint inverter model. No. Exide 1450 dsp pst ups
Not porperly inverter charging please check my inverter many of fuse are inverter
Plase check my complaint status, as soon as possible

Thank you
Contact personnitin
From sanskruti nx
Pulgaon mall
Near railway station
Amravati road,
Pulgaon-442302
Mo. No. [protected]

I have given my exide battery (Battery sr no. 029183, mfg code a3f8a, d. O. S. 30.01.2019, battery type cabby din 65lh) for replacement on 05.07.2019.. But unfortunately till now i have not received my replaced battery... Almost 3 months passed away...

I have communicate to exide customer care people several times regarding replacement of my battery, but they are least bother.

If my problem not solved within 48 hrs then i will escalate to consumer forum.

I am attaching service sheet..

Thanks,
Sourabh gupta

There was some issue with my battery so i took it to the dealer with the warranty card on checking the battery he denied any problem with the battery i left my warranty card there. I took my battery the next day to him as the fault was with battery only he denied replacing it without the warranty card saying it was not with him. The dealer agrees on having seeing the warranty card the day before but still won't replace the battery.

Respected sir
With humble request my battery does not charged after a long time of electric supply and does not able to give a power back up... For an hour. I have repair it through company but problem yer again started after two days. I am charging it by eight to nine hours but it gives a ten minutes backup.
Kindly request you to pls resolve it.

My contact detail
No.[protected]
Thanking you

I had launched acomplaint a week before for my car batery and the complaint no is nup0516693 and i regullary following it up the customercare but nothing happening may i request to senior managment for there intervention please exide is a branded company and the consumer are not expecting this type of service from them i am requesting again to look to this issue and get it resolved as soon as possible

I bought a battery for my car on[protected] from krishna motors and electronics, mukerian, dist hoshiarpur, punjab. The battery was registered for paperless warranty, which i forgot during the course of time. I also lost the paper warranty card.
On[protected], i visited the dealer for warranty claim as battery was not working. Dealer told me that warranty claim can't be honored as the battery was not registered for paperless warranty and also the paper warranty card was missing. He himself pretended to check the on line warranty. So i had to purchase new battery which was registered same day for paperless warranty. He charged 4800 after deducting old battery for 1500. (He had told that new battery price as 6300).

Today i myself checked the warranty claim of the previous battery, and found that it was duly registered for paperless warranty for 24+24 months. That means i was to get battery in exchange for defective one at no extra cost.
Your dealer has made me a fool and cheated me of rupee 4800.

To whomsoever it may concern,

Replace my battery which your technicians have taken away... There is no intimation from your side regarding the reason for delay. It is more than a month now.
It was in warranty period and i was supposed to get a new battery.

I have followed up with three phone complaints at your helpline number, with no result.

I want the new battery within 24 hours or you will hear from my lawyer.

Dear sir,
Till date we have received a very poor response from exide service engineer for complain no. Nup0440882 on dated. 16/8/19.
I have contacted the exide call center many times and he repeatedly assures me that the engineer will contact me. I have not yet been contacted by any a exide engineer. So sir solve my problem.

The details of battery.
Model no femo - imst1500
S. No. A1g8h429406

Thanks & regards
Anoop singh
Mob.[protected]

Sir, My complaint no. Is NPB0455884 DATED 20/8/19. TILL 26 AUGUST I COULDN'T GET NEW BATTERY ALTHOUGH OLD IS TECHNICALLY DEFECTED. THEY DON'T LISTEN TO CUSTOMER COMPLAINT IN TIME.THEY HAVE WASTED MY SO MUCH TIME, ENERGY.[protected]. NOT A GOOD COMPANY IN RESPECT OF CHANGING THE PRODUCT WITHIN WARRANTY PERIOD. Company should think about customer time also

*i bought exide battery on 26/12/2017 from gwalior mp, but now a days its not
Working when power cuts. Plz provide service as soon as possible.
* date of the incident - 16/08/2019
* client number - [protected]
* desirable resolution of compaint - repair or exchange
Battery type - fbto-btt1500
Serial no - a1i7f[protected]
Purchase from - garg enterprises gwalior

Dear sir
I have visited your so called very prestigious and esteemed service centre located at 165 ispat nagar, panki kanpur 208022 regarding battery issue on 22.6.2019 and they have issues a certificate that battery is okay but the issue persists and i was really fed up that every time when i have to start the car i have to push the car so i have again visited the service centre on 23.08.2019 and asked them to check the battery again and this time they said to replace the battery and for that i have to meet mr. Shivam shukla (Most arrogant and abusive person) who was handling all this issues, he asked me to provide the hardcopy of last report and i replied that i have lost the hard copy but i have a softcopy of that report and requested him to take a print out of the same he abusively refuse to do so, i again requested him that no any cafe is nearby so please do this favour to me, he responded so rudely and also misbehave with me and my cousin. If your company is providing this kind of customer service than i am very much sure that you are really going to loose your customer base and trust.

So please resolve these 2 issues
1. Misbehaving and using abusive words to me and my cousin
2. False report provided to me on 22.06.2019 having crn tr/ex/knp/[protected]Copy of the same is enclosed).

Regards
Rohit awasthi
Mob no [protected]

Dear sir
Myself sandeep jhalani is very upset and sad by declaring that since 25 years i am using your company battery ie: exide products.for my various cars of company and inverters and solar systems.

But since few years i am troubled and harrassed by your company dealers and executives.sir just to put in your kind knowledge that i bought a exide battery for my swift Vdi diesel car in feb 2017 from vijay kaxmi batteries jhotwara jaipur.while buying i had been told that within 4 years if anything happens they will change it free.now today came to know battery is damaged itself.i registered complain your executive gave a report thT battery is damaged.within 2.5 years.sir this happened second time.now your dealer says he will change on prorata basis and will charge 4000 more.sir within 4 yrs i change d 2 batteries.we are loyal customer of exide because of its brand and name.but this kj d of quality not acceptable from a company like you.

Sir i recently gone through kidney transplant. My father passed away recently and my mefical is also denied.my wife take cares of these things as i am hospitalised.sir how can i buy battery every 2 year this a ki d of fraud while buying dealer says something and while changing they say something.and your executive who visits force us to msg satisfy through sms.why should i when i am not satisfied. Also your telephonic executive arnav benerjee misbehaves with us.this is kindbof service and customer satisfaction you provide to loy customer since 25 yeras.pathetic sir.

Sir being a kidney transplant patient and troubled exide customer i demand free replacement of my car battery. Else this will force me and my other associates to change from exide to AMARON.

In anticipation of quick response.
Details are as follows

Battery type
FM18-MREDDIN65LH
SERIAL NO. A3J6A050208 3K64
SANDEEP JHALANI BILLING NAME
DATE OF PURCHASE 06/2/2017

Capt. sandeep jhalani

[protected]

Sent from RediffmailNG on Android

Dear team,

I have launched my vehicle battery complain with reference no nupa00188577v543 on 12th august 2019 but till now no inspection has been done battery is in warranty. Lots of time called customer care but every time same response "we are raising on urgent basis" although sla already passed.

Please do the needful.
Br//
Jyotirmay kundu
Mobile: [protected]