Exide Industries Complaints & Reviews

Sir,
I purchased a car battery no. Mred-35 r a 4 f 7 e[protected]f31 on dated[protected] from your dealer maa gayatri battery service, aliganj, lucknow through my mechanic mustkeem service centre. It was not working properly, so i submitted to this very dealer on 18-6-18 and got it back after few days with assurance that now it will work properly.
It malfunctioned again and was submitted to your dealer on 14-8-19. I contacted this dealer of yours on 16-8-19 on his mobile no. [protected] and was shocked to receive rude and arrogant reply that he will talk only to mr. Mustkeem and i can do whatever i wish, even make complaints to the company, such reply and behavior is not expected from a world reknowned company representative.
I demand for a strong action against this dealer and request you to change/ replace my car battery.
Thanking you
Yours sincerely
P. K. Singh
B-708 sector-c mahanagar,
Lucknow-226006
Mobile no. [protected]
Email - [protected]@gmail.com

I bought exide battery in january, 2019.. It got swollen and spoilt in july, 2019.. When i asked for a replacement of the same, the company refused and accused us o[censored]sing kerosene in the battery instead of distilled water..

We told the company that we have bought such an expensive battery for rs 12000 (Roughly), there is no point o[censored]s using kerosene and even kerosene is costlier than distilled water.. I even have the legal bill for the battery purchased

Still the company adamantly maintained that kerosene has been used.. From the above message you can very well gage that their is no point in using kerosene in the battery..

Expecting a prompt reply.
My phone - [protected]

I called on customer care no[protected] regarding issue of my car battery sr no a4j7b053975 which i purchased from ss battery co. On 12/12/2017 which is under warranty period (48 months warranty). My call got registered and i was informed that executive will call me. I got call from bat mobile service executive for verification of address. His mobile no is [protected]. After confirming my address he came to my place and checked the battery. After checking, he told me that he need to carry battery with him fro further investigation so that he can prepare his report. While i asked him for service battery, he told me that we generally don't provide service battery and right now he is not carrying with him. He told me that he will provide service battery by evening and also confirm the status of my original battery. I did not receive any call from him. I did messages to him but did not get any response. His no is continuously out of coverage area. He tried to connect thru[protected] but i got response that all executives are busy or not reachable, please try to connect after sometime. Contact nos mentioned over the receipt provided by the executive are also not reachable.

Dear team,

I have purchased exide battery (Model - gel magic -1500) on dated 07/02/2018 from spark battery company located at varuna bridge raod, varanasi-221002, for your kind information at present this battery is not working while i have made a complaint against this on your toll free number and complaint number is nup0386192 on dated 29/07/2019.

Therefore i would like to request you please replace it as per your rule as soon as possible

The details of battery
Model number - gel magic-1500

Thanks & regards
Himanshu dwivedi s/o ram chandra dubey (Advocate)
[protected]
[protected]@gmail.com
Varanasi uttarpradesh
Sr. No. A5h7i000995-5h72/w-112

Note: 5th character is i

Exide inverter battery stop working on 15 /july /2019 then i have to apply for replacement (battery is in warranty period )one exide person came to home check the battery condition and then found unfit and made replacement document or battery fitness report and after that i submitted battery along with all original bill and replacement letter to DEALER Surya enterprises Krishna complex Bhopal contact no. [protected], submission on 15/July/2019 (same day)they told me compete process will take 7 to 10 days for getting new battery, now after 7 days i made call to exide as well as dealer i don't getting any info regarding battery even they don't tell me status of process yet
and no one will gave any report
additional information :- i purchased battery from same dealer it self Surya enterprises Bhopal.

i have attached bill and document with it
[protected]

I had purchased a battery about 8 months back. Suddenly yesterday vehicle did not start. Immediately i contacted your help line number and one person came after 30 minutes. He came with a spare battery and started my car. He told that the battery is defective and needs to be changed. I am near kalinga stadium bhubaneswar. Please send the concerned people to change the battery.

“delay in replacement battery exide xplore fxlo-12xl7b-b m6g8m0816626h81 date[protected], 24+24 months warranty. Invoice 001259 new axan batteries nerul navi mumbai 400706, guarantee card and battery handed over to your hamsafar/dealer today. Replacement indicated on wednesday 24/07/2019 not acceptable to me, it is deficiency in service” and appreciate your communication with us.

Dear sir,

We have registered a complaint with your office with complaint number njnck[protected] and your service engineer visted after 10 days and after a proper check he said that the inverter needs some spare part to get this fixed but unfortunately that part was unavailable and we were asked to wait for few days to get that spare part.
Now i called today to mr javaid on his phone number [protected] as this number was given to is by your service engineer and had told me to call this number.
Now today when i called this person, he was very rude and was not listening anything.
If this is the way that your employees talk to the customers then i am sorry to say that we really dont need your products in future.

Regards,

Irshad ahmad
[protected]

Dear sir,

Till date we have received a very poor response from exide service engineer for complain number ejr0277211 and ejr0340861.in second complain your service engineer have not visited our home till date.

Today i. E on 19/07/2019 we have again launch our complain and the complain no. Is ejha00046174v354.
If within 24 hours your enineer will not visit and resolve the issue then we will meet in consumer court.
Regards
Vivek prabhakar
Mob; [protected]

I have purchase new exide battry for car on 27 jun 2019 last month and battry acid was leakage on top i have submit battry to exide dealer aman battry in baraut pin 250611 after 15 days my battry return and no exchange the problem is same and i fit old battry it is in good condition no leakage only problem in old battry it start only 1 time 2nd it is not able to start and for acid leakage problem it damage the paint my phone no is [protected]
[protected]

This has reference to my above complaint number which was registered on 15th july`19, i have still not got any response & cannot use my car since the battery is dead.
When i purchased the battery in feb`18 i got it installed on a sunday within 3 hours of calling car battery expert, that is a great sales service, but what about the after sales, the customer has to wait for 48 hours and the inconvenience of not being able to use the car, i am sure there is a lot lacking in your after sales, kindly do the needful at the earliest
Dr. Haresh sahijwala

I have procured exide mileage range battery on 04.06.17 against bill no. 2803 from pioneer batteries, zadeshwar chowkdi, bharuch.

Battery started giving problem in feb'19. Same was shown to dealer he recharged the same & handed-over battery to us. Again after one month battery failed, on calling dealer he took his own time of ~4 days for checking the battery & serviced the same. Again within a month battery failed. On asking him to provide free replacement (As battery is under warranty), he send the same to company for checking against crn no. Tr/ex/sur/11075008 dated 20.04.19, after ~15 days (I. E. May first week) he returned battery stating battery is ok & shown report paper. Now, again on 12th june'19 battery failed. On reporting the same to dealer, he mis-behaved and taken battery in june'19 last week. Now, he send the same to company and told battery is having issue and you need to pay 50% amount for exchanging the battery.

However, battery is having the issue since feb'19, dealer & exide company service center person extended the case till completion of warranty and now demanding replacement amount.

Battery type - fmi0-mreddin55r
Number - a2j6a036831 2j65
Ocv - 12.94v
Battery used in car
Date of procurement - 04.06.27
Date of first instance - feb'19

I have purchased exide invatubler battery from gaurav battery (Regd.), wz-93, mau within 2.4 year the battery stopped working. I went to gaurav battery but they said call to exide customer care because your battery is under warranty. From last 5 days i have been continously calling to your service centre but there is no1 who hear our complaint. It will be good if i get the reply asap. I am really not happy with your service, if i will not get any response from your side then i will go to. Consumer court.
I request you to please send your expert engineer to check up my battery as soon as possible.

Dear sir,
Hello.

Sorry to inform you that i purchased car battery from nimbahera dealer on 24/3/2018 but your battery completely become function less on 23/6/2019, just after 1 year. At that time my son was on highway he stopped the car for some refreshment and after completing it when he started the car but there was no response shown by battery, when he arranged mechanic than mechanic suggested that your battery is non functional. Than he had started car by pushing it.

Sir, when i registered complaint on toll free number your executive assured me that my battery will be replaced by company within 24 to 48 hrs, sorry sir i am still waiting for any response from your side.

So kindly look into the matter and arrange new battery against dead battery as soon as possible as i am phasing problem due to this.

Sunil sharma
[protected]

Last week dated 17th-June-2019, My father and my Mom were sitting in the lobby area and was watching TV and all of a sudden, we heard a loud explosion noise, When they saw, what happened, it was shocking, from battery all over fumes and acidic substances spread, and for a moment they were unable to see anything and toxic smells are spread all over the place, the sound was so loud that our neighbors thought that LPG cylinder get exploded.
My father & Mother was in a panic state and they immediately evacuated from the home, later after few of the colleagues of my father came for support and they immediately remove the connection.

My Mother who is 63 years old felt dizziness and nausea and was immediately been given first aid, the incident was soo horrific that we never even seen this in life, I was bit conscious and I immediately rush from Gurgaon to Agra just to get things sorted out.

My father who is 68 year old, immediately called Local Exide dealer (dated 17th June-2019 in the morning) and after consecutive rings dealers picked up and we have informed about the issue happened to us and he told that “I have informed an engineer he will visit soon”, and after multiple follow-ups, engineer visited in the evening and he just took few of the photographs and he gave toll-free number to get the complaint raised and went off. My father raised a complaint(Complaint no. NUP0247081) and next day an engineer visited Mr. Manish who inspected the battery and told, “we can’t do much as battery is out of warranty”

My father was really shocked with the statement given by Mr. Manish, how can they relate a battery explosion with the out of warranty batteries, so, this means if battery which is healthy and giving a backup of 12 hours approx. but is out of warranty then we must have to throw it away from house, because it will sometime get explode and this means we are keeping a bomb in our house .


SO WHY DON’T EXIDE ISSUE A PUBLIC NOTICE STATING ABOUT BATTERY STATUS, IF ITS OUT OF WARRANTY, DO NOT USE IT FURTHER .

Most importantly, The battery which is exploded is re-issued to us by Exide on dated[protected] bill attached above .we have never imagined to be happened like this, as we normally purchased branded products to ensure safety and reliability.

Now me and my family is in mental trauma as I have 1.5 year son and explosion was a life threatening, next step would be, I will be proceeding with filling a case against Exide, as never know what should happen with second battery as well, also I would like to speak to someone from the higher management of Exide, so I can start further proceedings you can contact me on +91-[protected].

I have also escalated this matter with ministry of Railways Mr. Harish kumar Dhawan would be handling the case from Railway, to ensure safety of batteries, we will get the update soon from the department.

Further to this I would like to get my battery inspected thoroughly and submit the inspection report and get those replaced hand to hand.

Thanks,

Ankit Baijal

Technical Lead

[protected]

My battery got discharged in just 5 months. And the shop named ashoka battery i purchased it from there and they are not even assisting me for it. What should i do then not even they customer care of exide is picking up the phone. I am in a emergency such a bad service. I want to take a strict action against ashoka batteties gurgaon sector 12 opp. Telephone exchange

I purchased exide mileage battery s/no a3e8g519956 from exide dealer automobile (Addr: 113, raja s. C. Mullick road, kolkata - 700032) on 1st july 2018. The battery is faulty and is not taking any charge. When i called up the dealer abhishek, he said that he will send someone to fetch the battery. I gave him my address and told him to send someone since this is an emergency. The guy who was supposed to come for collecting the battery calls up an hour later that he will come but will charge rs300 and there will be a separate charge for replacing the battery. According to the dealer, there is a separate processing fee of rs400 for replacing a faulty battery which is already under warranty. Not even a year has passed by. Can you please explain why am i being charged when my battery is still under warranty period?

I have purchased inverter battery from suraj batteries nanded on 11.07.2017
As per bill and dealer committment it has 48 months free exchange & replacement of battery sr. No. A5e7i-007670 it is send from exide showroom bhusawal near state bank of india bhusawal on 03.06.2019 it is not returned to me upto 22.06.2019 my house is in dark due to off supply after power off period from that time, hence you look into personlly for early replacements.
Vikas prakash khachane
Bhusawal..

Dear sir/madam
I would like to bring attention in fact that I Parmanand prasad purchased exide tubular battery type-6EL150, Serial No.- 3YJ[protected] on 27.03.2019 with paid rupees of 16000 INR. Purchase store name JAI BHARTI BATTERY CENTRE, Bajrang wali more, Tinmuhani, sheikhpura, 811105 (BIHAR) Mob:-[protected]
After 10 days of purchase we noticed that battery not running well. We have completed inspection of inverter related all gadget for ensure the working status, as it is found well working.
Under warranty period of 48 month Sellar Rakesh kumar refuse to give services, while on their demand more than 10 times we have kept battery on their shop for checkup by engineer. Finally on 13.06.2019 accept the problem in battery and ask for return complete amount. Once after battery received by battery sellar refuse to give money and told it is settled as everyday rental. He threatened us neither money nor replacement of battery. His son rahul kumar also used abusive language.
We also make move court to collect complete money and charge for mental haressment and trouble we faced in home without battery power.
We hope you we take correct and punative action in this regard on particular excide battery sellar and return my all money in my hard time.
Attachment herewith reciept of sellar.

I had purchased exide battery for my car on 28th july 2018, in may 2019, i have observed leakage in my battery.
I have registered complaint on toll free number on 16th may, followed up regularly 5 times till date 28th may, there is no response from any of the service engineer.
Customer care always say that, forwarding your complaint to concerned department and you will get call from service engineer.

Worst service by exide.

Complaint number: wgja00008273v686