Exide Industries Complaints & Reviews

ONE NO EXIDE BATTERY TYPE ; ZSCO-IN1500PLUS WAS PURCHASED FROM PAPPU BATTERY SRVICE, CHAK, JHUNSI, ALLAHABAD ON DATED 28.06.2009, BATTERY FAILED TO GIVE ANY BACKUP. FAULTY BATTERY SURRENDERED TO ITS SECVICE CENTER "EXIDE INDUSTRIES LTD, 109-C JAWAHR LAL NEHRU ROAD, GEORGE TOWN ALLAHABAD. ON DATED 27.12.2010. PERSON POSTED AT SERVICE CENTER ACCEPTED THE BATTERY AFTER LONG DEBATE & INTERROGATION AND TRIED TO MISLEAD, FURTHER AT THE TIME OF DELIVERY WHICH WAS FIXED ON 30.12.2010 AGAIN SAID THAT YOUR BATTERY HAS BEEN REJECTED FROM THE COMPANY AND COULD DO NOTHING. PLEASE TAKE IT A SRIOUS NOTE THAT THE SO CALLED SERVICE CENTER IS NO MORE CERVICE CENTER RETHER A BUNGLING CENTER. WHICH IN TURN A SET BACK TO YOUR REPUTED BRAND OF THE COMPANY.
YOU ARE THEREFORE REQUESTED TO PLEASE LOOK INTO THE MATTER AND GIVE SUITABLE DIRECTIVE TO THE SERVICE CENTER FOR CORRECTIVE /REPLACEMENT STEP.
PRITI DUBEY, 2/20 HIG AVAS VIKAS COLONY YOZNA-3 JHUNSI, ALLAHABAD-211019.

Dear sir,
This is to inform you that I, Uday c. Apte residing at b-101,Sai-Sandesh co.op housing society,plot-26, sector-1, New Panvel dist-Raigad, Maharashtra, pin-410206 had purchased a Numeric home ups sr. no.-YT[protected] 75ah+ exide smf battery sr. no.201718 on 19th April 2009 for Rs.10400.
The inverter worked o.k. till 10-11 months but thereafter it used to trip after approx. 20 mins even on low load of 1 fan & 1 tubelight & since one week, it gives out sound of overload even with all lights & fans etc. kept off. (zero load)
The battery of the inverter seems swollen from all sides & was feeling warm so i called one electrician & got it disconnected.
The service representative from Numeric ups- Mr. Dorai visited my home yesterday & checked the ups-battery unit & concluded that the battery has gone bad & there is nothing wrong with the ups unit.His service call report says that the battery needs replacement.The cost taken from me for the battery was Rs. 4889/- on 19th April2009.There is no doubt that the battery had a manufacturing defect otherwise it won't go bad in such a short time & that too a maintenance free dry battery where no water filling is reqd. unlike automobile batteries where we have to top up battery water after a certain period.
Even if the warranty card with the battery states that warranty is for 12 months,what was the manufacturing year & month of the battery is unknown to me & it may be that the shelf life of the battery was over when it was sold to me therefore it may have gone bad in such a short time. Generally, the batteries are known to last at least for 3-4 years.
I have all the original papers for your perusal.

pl. look into the matter at the earliest & arrange to replace the battery urgently.

uday c. apte.mobile--[protected]
b-101,Sai-Sandesh co.op housing society,plot-26, sector-1, New Panvel dist-Raigad, Maharashtra, pin-410206

Purchased car battery on 6th April, 2009 from reform services,Ashram road,Ahmedabad, was discharging within month, complain so many times to service dealer, but he was avoiding my complaint by charging me my battery free of charge,informing that battery was working o'k.as i insist him to send my battery to company, he sent my battery to the sett elite branch, ahmedabad of the excide company, company also gave o'k certificate for the battery in august,2010.my warranty period was completing in september,2010. I complaint in exide battery complain on the same day of the certificte that battery is fail and not working well.battery was failed in october moth and totaly finished and sent to the company branch. I have also launch complaint against company in this forum by complaint no 8387 on 8th december,2010 my battery is sent to company sevice station by my dealer but still no reply, please help. yogesh dave

My exide battery was replaced to me on[protected]. I suppose it carries 3 years replacement warranty. I had purchased it from Satish dynamo works,Sector 16, Gandhinagar. Its sr. no.IJ 7/[protected] Kindly direct the dealer for necessary replacement of the battery.

I have purchased Exicide Invared 500 + 20% zyada Electrolyte tubular inverter battery on[protected] from M/s Saranya Battery Works, Mohopada (Rasayani) 410 222 Dist : Raigad ( Batch No. 3V8 Sr. No. 022456 ) but found not working since Sept'2010 ( before guarantee period of 18 months), I complained to dealer and he had taken out the bateery & sent to M/s PAE LIMITED, Turbhe, Navi Mumbai for repair. After repair i got my battery back in the month of Oct'2010 but found not working. When i contacted the dealer M/s Saranya Battery Works, Mohopada , he told that guarantee period was over and it was the fault of service centre that they had not attended properly so better you should complaint to the company. As battery is not attended properly in due course of guarantee period , my case for re-repair may please be considered sympathitically and may please be obliged.


( Dilip Godhane)
A-1/3, Apurva CHS, At: Ris 410 222 Dist : Raigad ( Maharashtra)
[protected]

E-mail: [protected]@rediffmail.com

Dear sir,
We have purchased the new exide make battery 60 nos (12 V DC,26 Ah.) Through (Mr.RIYAZ -- General manager- AUTOMARK Pvt Ltd, E-Mail:[protected]@yahoo.co.in&[protected]@vsnl.net)
.The PO No.[protected] & dated Aug 2009.

The above battery are used to 2 no of 10 KVA UPS in our power plant critical application.
Last month the UPS got tripped due to the mains incoming power supply failure.The UPS is not taking the load from the battery bank (battery low indication).The UPS service Engineer came and checked the battery bank,found 6 no of battery got problem (service report attached).They suggesting the battery should be replaced with new one.All the batteries under warranty periode.we have contact the Exide custamer care dep, ( tol free no ;[protected] &[protected] although there is no responds from other end.They also sugggested to me complaint if any should be registererd through authorised dealer.
Kindly send your service personnel and take nessasary action / replacement immediatly.

1).Battery received[protected].
2).Date of commissioning - 01/09/09.
3).Failure date - 30/04/10
4).complaint Date - 30/04/10
5).Athorised dealer - M/s.AUTOMARK Pvt.Ltd.Chennai.TN.India.
6).Purchase order no - [protected]..Date.-aug 2009.
7).Warranty carde no. - 062128..etc..
8).Battery Sl.No.-4UA 962006..etc..

Regards.

P.Gunasekaran.
Instrumentation Engg.
Thiru Arooran sugars Ltd.
A-Chittur.Virudhachalam.
cell:[protected].

I have purchased a New Exide Battery for my car, Battery Make DIN 55 EXIDE[protected], from the authorised Exide Battery Dealer M/s VIRAJ BATTERY located at Hingna Road Nagpur. For the old Exide battery replacement he has given me only Rs 500/- Discount saying that if you show me the warranty booklet i will be extenting the said % of discount mentioned in booklet available with you.
Now when i showed him the warranty booklet stating the replacement discount of 30% the dealer is denying to pay the discount saying that he has sold the battery to scrap.
Please help me out how these dealers can cheat the customers! & Company not taking any action

Exide Battery dealer- VIRAJ BATTERY, Hingna Road, Nagpur Mob No. [protected]

Complaint From: R D Borkar, Mob No [protected]

This is just to inform you that My name is Arvind Kumar. I resides at G-23, Street No-7, Shastri Coloy. Pall No-1, Faridabad-121003. I purchased exide battery (1350 plus Mfg Code-4A9 serial no.-107211) from SOM Trading Corporation Faridabad on 5 May 2009. Due to back-up problem I summited that battery in Customer Care Center at Faridabad (16/5 Mathura Road ,Karkhana Bagh. Phone[protected] on 25 October 2010.My complaint no. is 04097. After 10 days they told me your battery is fine but still they are not agree to check the back- up in front of me. In your customer care centre faridabad I talked to Jaspreet who is a technical engineer. He gave me an appointment but he did not meet me on the same day when he fixed a appointment. Again I talked to him over the phone & still he is not listen to me. I hired the another battery from the market on rent. I am paying Rs 150/ per day for the rented battery. You will give me the whole money from 25 October 2010 till date.
If you can not resole the customer problem why you committed to the customer at the time of purchasing.
If I will not receive any positive responsive from your side with in two day's then I will be file a case in consumer court against you. I will see you in court.

Seeking a corporation Thanks,

Arvind Kumar

Dear Sir

I have purchased Exide Express Batteryt on 05/07/08.from M/s Monica Auto Electrical works, Bangarpet, Phone 257170

Battery details are mfg code 417, Type MHD88, Sl No 22488, Guaranty Card No 45126971

This battery had frequent problems and found one of the cell is cracked during Nov 09. Supplier (Shop keeper) has taken failed battery and battery guarantee card and informed us within a month battery will be replaced. Till date he has not given battery under warranty.

Please help me in getting battery under warranty.

Thanking You,

Regards

K P Ballal
B-72, Officers Qtrs, BEML Nagar, KGF, Karnataka - 563115
Mobile No [protected], [protected], e mail [protected]@rediffmail.com

I am the user of exide battery which I have installed in my Activa(scooter). I have purchased it from Exide Care (Address: The Bat Shop, Opp Naranpura Post office, Naranpura, Ahmedabad-13). I was given 1 year warranty. But after 3 months the battery was not working properly. I have made complaint to above mentioned Exide care, but the manager of such is not doing anything. His behaviour with me is very bad. He is saying that every battery doesn't work properly in the morning as in the morning it is too cold for the battery to work. I feel like Exide Company has cheated me as it hasn't made such kind of specification while I was purchasing the battery.
Please help me to resolve my problem.

sir , I want to say that Iam regular customer of exide battery . My last battery (inverter plus 1500 ) brought from Deka Electronic at Tihu Town, And now it is on your workshop for reolace against my damage battery from 30/06/2010 through Deka Electronic . But it is a matter of regret that it is not replace till now but why ? so , you have to replace my battery as soon as posible . If it is not happened Iwill have to need some help consumer court . So, Irequest you to give me a proper answer either through mail or mobile phone . my battery no.- exide 3D9W3400373D9. warranty card no - 594176. my (m) no.- [protected]. another mail add. [protected]@rediffmail.com.

Dear Sir/Madam

As per the telephonic conversation on cunsumer care centre the written complaint /request is mentioned below for your kind consideration and time bound solution of my request.

I have purchased Exide Car Battery from Dashmesh Batter & Inverter Shoppe

Address: Shop No. 10 MDU Shopping Plaza Near Power House Delhi Road Rohtak. Battery bearing Sl No. EM35 R Sr No. 329347 dated and invoice No. 282 dated 27/05/09 costing me Rs. 2700 (Two Thousand Seven Hundred Only.

Now the battery is non operational since last one month or even more then one month. I have raised the complaint for the same with dealer and the customer care of Exide battery in Rohtak. Dealer refused to repair or replace the battery and even behaved in irresposible manner. There after I have approached to the customer care of Exide and he stated that only dealer can repair or replace the battery. since then one month is over i am running in between dealer to customer and care reverse. Till todate my problem is not sorted out by any of them. They have just ignoring me and they harrashed me mentaly and physically too. Now I can not take more and give up my self and gone to District Consumer Forum.

A friendly lawyer of Consumer Forum suggested me to raise a request with you peoples and I am doing the same to get help in the above cause of concern.

My daily schedule of working is getting hampered due to the abvoe problem.

Behaviour of the dealer is totally irresponsible.

Therefore it is requested that please look into the matter on urgent basis and reply be forwarded to me at the earliest.

Waiting for a positive response from your side at the earliest.

As if my problem is not sorted out within 48 hrs then there is no option left with me to raise my concern in District Consumer Forum.

Thanks and Regards.

Harish Gaba

Mobile : [protected] / [protected]
gaba.[protected]@yahoo.com

Battery of exide defective within 6 months but compney is not ready to change

Dear Sir,

I Nitin Gupta has purchase a Battery on 02.04.2010 , battery name SF Sonic Jumbo, Manufacturing Code 5BO, serial no 125750,bill no 16020 dated 02 April 2010, from Bittu Batteries , jain road Gurgaon, Phone no[protected], but from last three days the vehicle is giving starting problem and then i showed it to the delear M/s Bittu Batteries then he gave me the no of exide service center the no is[protected],

they has came to my house and they have checked the battery and they has given a report the its two cells are bubbling and just because of the same it is giving problem, but they are not ready to give in writing that replacement is needed for the battery. however they have given in writing that 2 cells are bubbling,

dear sir, plesae helpme for the same because me and my wife cannot give the jump start to our car tata Indica every day every morning

Regards,

Nitin gupta

House no 1169, sector 10 A
Gurgaon
[protected]

I PURCHASED AN EXIDE CAR BATTERY MODEL EM32 SL NO 2 H 7 39517 FOR 2600/ ON 23.06.09
FM POPLY ELECTRONICS,ROHTAK.WARRANTY CARD OF COMPANY WAS ISSUED TO ME VALID FOR 18 MONTHS.I WAS TRANSFERRED TO LUDHIANA AND THE BATTERY CREATED PROBLEMS
AND MATTER REFERRED TO EXIDE HOUSE B31,1140 /3 OPP MANGI DAIRY,MUNDIAN KALAN LUDHIANA. THEY REJECTED THE REPLACEMENT REQUEST ON THE GROUNDS THAT IT WAS OUT OF OLD STOCK.
.AS A MATTER OF FACT IT APPEARS THAT DEALERS ARE SELLING OLD STOCK TO GET MORE COMMISSION TO LOCAL SHOPS WHO SELL IT TO CONSUMERS.FRAUD IS THAT THEY USE EXIDE WARRANTY CARD. CO REJECTS THE WARRANTY CLAIM. CONSUMERS GET CHEATED.
CONSUMER IS NOT AWARE THAT IT IS A OLD STOCK. 2 H 7 DOES NOT MEAN ANYTHING TO CONSUMER.BUT IT MEANS IT WAS MFG IN 2007. GROSS FRAUD ON CONSUMERS..
PL HELP ME. MY PH NO [protected]
P C CHUGH

(job no -6940) Battery recd but still taking lot of time to charge

I Purchased 2 Exide SQ - 450 batteries on 15/09/2009 . After 13-14 months Battery Started to consume lot water from few cells and would take a hour to charge if light went for 5 minutes . I registered my complaint in sept 2010 . 2 person from exide came and checked the battery and told that your inverter is faulty. But after few days i checked my Lumious inverter from Authorised service station and he told that your inverter is perfectly ok and there is no problem in inverter.I told this to Exide And sent my batteries to there service station in mayapuri as per there tel conversation .After 18 days on 29th oct 2010 , i recived my batteries after making many calls and email to them. And was told that your battery is perfectly fine . But still same problem persist . still battery is taking more than 60 minutes to fuly recharge when light went for 5 minutes only. Therefore battery was consuming lot of water from few cells.


Please help me to get my battery replaced. I being a senior citizen cant travel a lot.

Kailash Poddar
Phone[protected]

email - [protected]@yahoo.com

I purchased a battery of Exide battery on 2-Apr-08 from Dehradun vide bill of Allied Auto Agencies. The product is EM 35 R mfg code 2A8, ser no 46564. This product started giving problems from September onwards and finally when the battery was checked it was found to be faulty due dead cells.

It has yet to complete three years and the dealers in Shimla do not stand by the calculation of Pro rata deduction as explained ta the time of purchase. I am an ardent Exide user, do you want your customers to breakaway from exide.

Hello teams,i am searching for my ELCTRA 5S royal enfiled bullet batteries, last 6 months am serching all over DELHI, no way to get........................how from where i can get????
SAM THOMAS
[protected]

To,
The Manager
Exide
Sub. : Complain No. - EBHO00000492, Dt.[protected]
Sir,
I am a user of your battery since 18 months. We don't satisfied your battery performances Therefore we registered you complain. But now till date no any body authorised company person come our home for service.
Now battery is full dead positon we repeat our complain to you & plese solve my complain as soon possible.

An Inverter of APC HI800SQ along with 120AH Exide battery was purchased and installed from you on 22/10/2009, initially it was working well but later the battery backup started coming down and a complaint was made to exide customer care but immediately I got the reply saying that it is attended and closed and dealer is not taking any responsibility and since then it is kept unused.
Please arrange to replace the faulty battery before 22/10/10(warranty expire date)

I have purchased Car Battery for my MATIZ Car in June-2009 from M/s. Rajmata Battery Centre, Golconda X roads, Musheerabad, Hyderabad as it is not working they have taken the battery for sending to your office on[protected]. So far I am not provided wITH either service battery or replacement battery.

Please do the needful.

G.KESAVA KUMAR,
[protected]
HYDERABAD