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Exide Life Insurance
Exide Life Insurance Company Ltd.
Customer satisfaction rating: 30%
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172
COMPLAINTS

Exide Life Insurance Customer Care

Exide Life Insurance Company Ltd.

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Address
3rd Floor, JP Techno Park, No. 3/1, Millers Road
Bangalore
Bangalore District
Karnataka
India - 560001

Customer Care Phone Numbers and Contacts

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Phone:
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Additional info
Customer satisfaction rating
30%
Complaints
172
Pending
14
Resolved
47
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So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon 09:00 am - 07:00 pm
Tue 09:00 am - 07:00 pm
Wed 09:00 am - 07:00 pm
Thu 09:00 am - 07:00 pm
Fri 09:00 am - 07:00 pm
Sat 09:00 am - 07:00 pm
Sun Closed

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Exide Life Insurance Complaints & Reviews

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 Datta Ashu
Docket Status As on Date ...


DocketNo [protected]
Consumer ASHUTOSH DATTA
CreatedOn 8/3/2015 6:11:36 PM
Sector Insurance
Category General Insurance
Company Others
ProblemTitle refused to honour claim in time
Complaint/QueryDetails I lodged a Complaint to Exide Life Insurance Co.Ltd vide complaint ID: EXLI00073687 regarding refund of Premium Amount:Rs.44, 000/-(Forty Four Thousand)only and I like to contact in Phone No.[protected] but no response was found from the Customer Care Helpline through my Mob:[protected]/Resi:[protected]. The details of Policy:1, Policy No.02799307, Date of commencement:14.11.2013, Monthly Premium:Rs.4000/-, Premium paid upto September, 2014. Name of Sales Manager: Diya Sinha(Mob:[protected] who was involved for filling up the Prosopal Form by own handwriting & forced me to sign the form without expressing key benefit & Lock in period under instruction of Branch Manager Santanu Chattopadhyay(Mob:[protected])in the Office of Gariahat(38/3A, Gariahat Road, Narayani Building, 4th Floor, Kolkata700029, (Landline No.[protected]) and when I met them to withdraw the total amount Rs.44, 000/- they denied to settle my claim and told it is cancelled & no refund will be made & I visit several times to solve my prolem.lastly i made the complaint as above. Now your help & necessary action is required to get ack the refund of money for treatment of ailing wife Rina Datta, Nominee of the policy for severe cardiac problem & ailing son Sri Sayanyak Datta, an acute patient of Neuro-medicine.Please Help me at earliest to avoid my financial distress. Ashutosh Datta.

Case Status - Open

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    Exide life Insurance company ltd — Calculation not correct [Resolved]

     prajeshnair
    Dear sirs Insurance Policy no. 01261062 earlier with ING LIFEPLUS now EXCIDE LIFE INSURANCE had taken over this company. I...

     Datta Ashu
    Refund of Total Premium Amount against policy No.02799307 dated:14/11/2013 issued by Ing Vysya.Life Insurance Co.Limited(Presently Exide Life Insurance Co.(P) Ltd having its' office at Gold Hill Square, 1st Floor, #690, Hosur Main Road, Bangalore-560068 and the policy proposal was done by Sm.Dibya Sinha, Sales Manager, Mob:[protected] & Santanu Chattopadhyay, Branch Manager(Mob:[protected]) having its' office at 38/3A, Panchanantala Road, Narayani Building, 4th Floor, Kol-700 029, opp.Amri Hospital, without my consent and willingness and giving false assurance. Now take necessary action to expedite the payment.
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      [Resolved]

       pranawmca1
      hi sir
      some one called me from this no. [protected] claiming that she is calling from exidelife and assure that 500000 loan amount on the behalf of life insurance policy with 0% interest. i just wanted to confirm the same from your side.

      --
      --

      Thanks & Regards,

      Thanks & Regards,

      Pranav kumar

      cell: [protected]
      Complaint marked as Resolved Jan 1, 1970

      Complaint Status


      [May 27, 2015] Exide Industries customer support has been notified about the posted complaint.
      Verified Support
      Exide Life Insurance Customer Care's response May 28, 2015
      Dear Sir,

      Thankyou for bringing this to our notice. Please ignore all such calls and offers from unauthorized persons.

      The company does not make such offers to its customers.

      In future you receive calls from the above mentioned callers, please file a police complaint immediately with the call details against such fraudulent callers in accordance with the IRDA spurious calls circular issued in public interest dated January 27, 2014.

      Warm Regards,
      Exide Life Insurance.
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        Exide Life Insurance — Fraud policy selling and no response from Customer care [Resolved]

         singh.triplem
        Hi, Just received a call from pooja sharma who claims that she is calling from the accounts department of Exide and I...

        [Resolved]

         ssiddharth89
        I had to pay my premium for Insurance to Exide Life Insurance, the amount was 2030.90 but while i paid it through Credit Card they have charged 2080.90 (Rs50 extra) . When i asked them for the clarification, they have failed to explain infact the bill i have received, there is no where this Extra Rs 50 is mentioned. This deduction is arbitrary and at their wish without making the consumer aware about it before deduction. All they did is wrote in tiny letter somewhere in the website just to show case. Need Guidance and Help towards it to get the amount back with fine .
        Complaint marked as Resolved Jan 1, 1970

        Complaint Status


        [Apr 13, 2015] Exide Industries customer support has been notified about the posted complaint.
        Verified Support
        Exide Life Insurance Customer Care's response Apr 14, 2015
        Dear Sir

        We regret the inconvenience caused, we request you to please share your policy no and contact details with us at [protected]@exidelife.in in order for us to look into the issue and to be able to revert to you with an appropriate resolution.

        Warm Regards, Exide Life Insurance
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          [Resolved]

           rakesh95raj
          Dear sir i never buy a Insurance Plan. I give a Blank Cheque to a bank agent for banking purpose. but he invest Rs.12500/ in this Exide Life Insurance plan and also deducted same Amount on dated 17.12.2014 from my Account. (Cheque No. -30141) and all address & Mob. No. is also incorrect in this. At this stage i.e till 27.03.2015. I am not receiving any Policy Bond while many times contact to these customer care. as complain No.- EXL[protected] but always listen a new word instead of resolving my problems.
          Complaint marked as Resolved Jan 1, 1970

          Complaint Status


          [Mar 27, 2015] Exide Industries customer support has been notified about the posted complaint.
          Verified Support
          Exide Life Insurance Customer Care's response Apr 10, 2015
          Dear Sir

          We regret the inconvenience caused, we have intimated by our complaints cell to look into the matter and revert with a resolution at the earliest.

          Please write to us at [protected]@exidelife.in for any further queries.

          Warm Regards
          Exide Life Insurance
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            Exide Life Insurance Co Ltd — All Management Under Exide Life are currupted and cheater [Resolved]

             Pooja.bala
            After too much harassment by exide life as exide life continuously harassing me from last 1 month. i come there to lodge my...
            Complaint comments  Comments  (1)

            Exide Life Insurance — My ORDEAL WITH ING-EXIDE-INSURANCE & UTTER HARRASSMENT / THREATs THAT CONTINUE [Resolved]

             NARESH MAINI
            06 th. Feb’2015 1----Letters SENT to EXIDE LIFE from July/Aug / Sep/ to Oct’2014 No Reply 2----To Customer care...
            Complaint comments  Comments  (1)

            Exide Life Insurance Company Limited — False Promise and with Unfair Means and Trade Practice(s) -------

             NARESH MAINI
            03rd. Feb’2015 Letters SENT to EXIDE LIFE from July/Aug / Sep/ to Oct’2014 No Reply To Customer care / Grievance...

            Exide Life Insurance — doing fraud with the customer, gorakhpur branch [Resolved]

             rajconsforum
            Hello, I am writing this complain on behalf of my spouse Mrs. Prem Lata Singh, she's having one policy "Exide life prospering...
            Complaint comments  Comments  (1)

            [Resolved]

             NARESH MAINI
            18 th. NOV’ 2014 COMPLAIN AGAINST ……. Exide Life Insurance Co Ltd. & ALLIED AGENCY SECURELINE Registered and corporate office: ING Vysya House, 5th Floor, #22, M.G. Road, Bangalore- 560001, (India).. Addressed To, Respected Mssrs. and all the staff members of FORUM ..’ Subject::: My ORDEAL WITH ING-EXIDE-INSURANCE AND THEIR AGENTS / AGENCIES & THE UTTER HARRASSMENT / THREATs THAT CONTINUE... POLICY BOND No. 02918036 in the name of NARESH MAINI for Amount Rs.25’000/-, 12th MAY‘14 Vide IDBI Cheque No.186404 in the name of NARESH MAINI (MySelf) BlueDartAWBill no.[protected]--DLVRD.05-Jun-2014-15:35pm Subject::: Respected Sir, I was LURED into An ING Insurance Policy in the month of May (12th) 2014 Four months back AND it wasnt Insuring Myself or An Investment Plan NOR LIKE ANY NORMAL TRANSACTION OR DEAL TAKING PLACE, -- RATHER --On An ASSURANCE to get me A REFUND of My Old BAJAJ-Alliance Lapsed Policy AND also A REFUND of the ING Insurance Invested Amount with in A Month, - That is on 02nd. of JUN’14 IT wasnt An Insurance OR An Investment Rather It was Forced and Sold to me on False Promise and with Unfair Means and Trade Practice(s) ------- that Invoved Their AGENCY-‘SECURE-LINE’ and PRIVATELY HIRED-AGENTs & THIER PRACTICE of LURING ME INTO-IT, ...WITH CONTINUOUS MOBILE CALLS from DIFFERENT PEOPLE ( CLAIMING TO BE BIG-DIGNATORIES of ING/EXIDE INS., / SEBI / RBI and OTHER GOVT. BODIES, ) ---OVER SEVERAL DAYs AND THEN ARRANGING A QUICK PICK-UP OF PAPERs AND DOCUMENTS, PHOTO, IDs AND A CHEQUE ...IN FAVOUR of “ING INSURANCE... “. “...and that the Policy has to LOGGED-IN today itself before 500pm...” EVER SINCE THE MIDDLE of JUNE’14 WHEN THEY GRADUALLY BEGAN, -- THESE DIFFERENT PERSONNEL ( GANG ), WITH DIFFERENT MOBILE No.s, AND AT / ANY ODD Hrs. HAVE BEEN CALLING AND CALLING AND CANVASSING FOR ADDITIONAL INSURANCE-POLICIES . LURING ME . MAKING FALSE PROMISES TO ME AND SEVERELY -THREATENING ME, WITH SHOUTS, AGGRESSIVE-TONES AND ANGRILY.. VERY VERY BITTERLY TO BUY SUBSEQUENT AND ADDITIONAL POLICIES ON SOME PRETEXT OR THE OTHER AND ALL THIS --- CONTINUING TILL NOW OVER A GAP OF 4 MONTHS ALONE . ... AND THE HARASSMENT / DISTURBANCE / AND NUISANCE, --CONTINUES ... ... ( THEIR NAMES . PROMISES-MADE OVER MOBILE-CALLs, their DESIGNATIONs (THEY CLAIM ) AND EVEN MOBILE No’s I HAVE THEM ALL, ...) AND ARE SUMMARISED BELOW AS THAT DATA FALLs INTO MANY COLUMNs . BRIEF-SUMM-UP of DATA of THE ING / EXIDE /HIRED-AGENCY/AGENTs PERSONNEL & THEIR PRACTICES...CONTINUING STILL +[protected] Mr Bhanu: [Sent by Mr Deepak Sharma] Is from A privately Hired Agency & claims to be from Exide Insurance and is Actually A Pick-Up Boy -came twice to pickUp Papers and Cheque and spoke of HOLIDAY PACKAGE TOURs and also Gold Coin- I refused the Offer .Even Touched My feet ( surely as a mark of Respect) .I mention it as an Alibi . +[protected]/ +[protected] Exide Deepak Sharma- Person who sold the Initial FirstPolicy(On falsePromise and spoke to me on many many Occasions & claims to be from IDBI Bank Head Branch in Chandigarh-perhaps Because I Issued My IDBI bank Account Cheque toExide Insurance- Promised Gold Coin for Additional InsPolicy-(I refused& My Suspicion Rose).- Wanted me to make an NEFT transfer of Funds Rs.30’000/- in favour of “Cathy Mercantile” & even gave its IFSC code and A/c No.[ I have that ]. for 72 hrs.--“ & I refused to do that” . And later a couple of days after Made another Offer of such an Electronic transfer in favour of “ 99 creations” of Amount Rs.20’000/- . --“ & I refused to do that” .And blamed Bhagat for being A Fraudster & Incompetent ALL THIS IN THE GUISE of EXIDE-INSURANCE Co.POLICY. +[protected] Priya Ji - Called and spoke on many times-Claiming to be a Senior Exide Insurance Manager and was Extremely polite while selling or Canvassing for a Sale, ----- Before She turned extremely Rude . shouting at top of her voice and even threatening me with dire consequences if I did not Buy an addional policy +[protected], +[protected], +[protected] Exide Bhagat -Claiming to be senior manager at Exide Insuranse, came into the scene after Mr DeepakSharma and offered me with HolidayPackages Tour and even Gold Coins in Reurn for Insurance Policy I flatly REFUSED & turned them down.----...Made calls on many Occasions, many a times and spoke for 15 minutes and more on many occasions-.. Even Blamed Deepak sharma being a Fraudulent person and is the one who Spoilt the Game and said he is Incompetent AND turned Rude and Argumentative Later . And said he will finish the Incomplete -Pending file-Work of My case. +[protected] Exide Bhagat/ Priya Ji -- Also Priya used this mob No. when she turned Aggressive and Yelled at me “ ...either buy a Policy or face Dire consequences” +[protected], +[protected], & many more callers All from Ing / Exide Insurance and May be under different-fake names - called and called for Policies again -, made promises of REFUNDs, Gold Coins . Holiday Package Tours... and what not... +[protected] Call arranged by Mr. Deepak Sharma - 4-Times[protected] Gentle man on the phone gave his name, as KrishnaRao [but had Punjabi Accent] from RBI . SEBI, amd being An Insurance Ombuds man ( on different Calls ) had A pretentious Tone & ...pretending to be A Director there and very Sympathetically asked all the problems I was facing & Canvassed for A policy a new Exide Insurance policy as it is A good Investment plan and transferred the Line back to Deepak Sharma Is RBI or SEBI or An Ombudsman Caller in Chandigarh -? ... And called and spoke to me on Four different Occasions, Last he called 22Sep14 and after that again Deepak Sharma and Bhagat and Deekak Sharma & Bhagat Ji...when will it stop... I am tired and have become A psychic . even tried Hanging Up than another No. them A landline then from Mobile .. on ... and on . ...” ...!!! …………..List of Callers and their Contacts once again………. +[protected] Mr Bhanu: +[protected] Priya Ji +[protected] Exide Bhagat +[protected] Exide Bhagat personal +[protected] Exide Bhagat/ Priya Ji +[protected] Exide Ing.2 +[protected] Exide Ing.3 +[protected] Exide Ing.3 +[protected] Chandigarh Ins. Ombdsman Off on 22Sep14 ... ...and the calls continue ... ... What is all this Going On in ING / EXIDE / LIFE Insurance ?? Is it Insurance and Ethics and Code of Conduct ? Is it Ing / Exide People Doing it or Collaborators-Hired As My policy (Ing Life Ins.)was sold by Deepak Sharma [from An Agency - SECURE LINE..And with Failse Commitment..] Is this way to Torture, Extract, Force and Continuous-Ruthless-Canvassing By Multiple People ( GANG) by Multiple Calls and over Multiple days to Force Multiple Ins Policies to A single Client ( that too Misled) in Less than a month..!!!????--A RACQUET running...!!!????? All Organised in Collaboration with the Exide Staff and Management --Sell and Sell and Sell... Surely Publicising Ing / Exide’s / Goodwill and Status ...OR ... Just imagine what I am going through .. Mental Torture and what is ING / Exide Insurance Doing ...I even spoke to Two Officials Couple of Times in Exide Both Seniors --One said simply and Plainly not realising the GRAVITY of the Agony they are causing me --- “ Mr Maini pls just IGNORE it Just IGNORE it ...” so simple for her . Another Senior manager said “ Mr maini why dont u File an FIR ... ? . [ What is a Senior manager for the customers and Clients if He cannot Safegaurd their Interests who out of Their money Invest and give Business to the Exide.. and face Torture in RETURN Complain ofcourse I or Anyone at Anytime it can be done, even over smallest of Incident /// What is their Interest then? Nothing for the Investors or Clients .Even an FIR can be Filed in Minutes, , -- Are the Managers sitting only as watch dogs, may be Favouring them OR may be INVOLVED themselves and Organising it all for Profit . more Business and TARGETS they have to Meet. As for Filing A COMPLAIN, -- I think I can do Better than that for my Mental & Psychological PROTECTION and Safety . I will File an FIR and A Civil Suit ... I want Policy-Cancelled, ---the refund of the whole amount to me. I was not provided with suitable service by Exide-Insurance company. I want the amount to be paid Back for Deficient services. Exide company’s Actions are liable under Section 2(1)(g) of the Consumer Protection Act, 1986 which defines "Deficiency" as any fault, imperfection, shortcoming or inadequacy in the quality, nature and manner of performance which is required to be maintained by or under any law for the time being in force or has been undertaken to be performed by a person in pursuance of a contract or otherwise in relation to any service time being in force or has been undertaken to be performed by a person in pursuance of a contract or otherwise in relation to any service. Also, as per Section 2(1)(r) of Consumer Protection Act, 1986, "Unfair Trade Practice" means a trade practice which, for the purpose of promoting the sale, use or supply of any goods or for the provision of any service, adopts any Unfair Method or Unfair or Deceptive Practice. As a consequence of their Deficient service and the Repeated Incompetency displayed by their employees, I have suffered undue Hardship and Mental Frustration. I would like to emphasize that: • They have been grossly negligent and unprofessional in your approach. • I have undergone a lot of extreme stress and mental agony because of your deficient service. • Given the above sequence of events, I request them to have My Insurance Premium PAID amount Refunded -- the entire amount of Rs.25, 000/-. REQUESTING-RETURN n REFUND ING EXIDE LIFE INS. POLICY BOND No. 02918036 for Amount Rs.25’000/-, 12th MAY‘14 Vide IDBI Cheque No.186404 in the name of NARESH MAINI (MySelf) I hope that They Realize the GRAVITY of the Damage caused to me AND would ACT Fast and REPLY to me Thanks and Warm regards, Naresh Maini m-091 [protected],[protected] A-9 JAWAHAR-PARK DEVLI-ROAD NEW DELHI PIN-110062 [protected]@rediffmail.com EXIDE Life Insurance PlanName- G.I.I.Plan InName of- Naresh Maini PolicyBond/No. 02918036 Policy Commencement-……………12 May’2014 PolicyBond/No. 02918036. DELIVERED………………………..05-Jun-2014-15:35pm Vide BlueDart AWBill no. [protected] 4__________________________________________


            HARASSMENT AND TORTURE
            HARASSMENT AND TORTURE
            HARASSMENT AND TORTURE
            Complaint marked as Resolved Jan 1, 1970
            Verified Support
            Exide Life Insurance Customer Care's response May 27, 2015
            Dear Sir,

            Thankyou for bringing this to our notice. We deeply regret the inconvenience caused to you.
            Please ignore all such calls and offers from unauthorized persons.
            The company does not make such offers to its customers.
            In future you receive calls from the above mentioned callers.
            Please file a police complaint immediately with the call details against such fraudulent callers in accordance with the IRDA spurious calls circular issued in public interest dated January 27, 2014.

            In case of clarifications please write back to us on [protected]@exidelife.in

            Warm Regards, Exide Life Insurance Company Limited
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