Fashion And You Complaints & Reviews

My order number is:[protected].There were two items in that order but only one is delivered and one is left. i have conveyed this this through mail to fashion and you & given reminder so many times, but all time they say have a patience, please i request you to provide my suite from fashion and you. they assigne ticket number 18930 regard this query.

I have purchased two suits from fashion and you on 24th February 2017.i received it on 1stmarch iwanted to return one of them as quality is too bad.i mailed them. On their website [protected]@fashionandyou on same day that is on first march itself .they promised to revert back but inspite of waiting for two days. i didn't get any response from their side. Also no body is picking up phone at their customer support. Number.i have no option but to register this complaint as no body is responding in Fashion and you website please do the needful.

Mai or kitna din ruku. Fashion and you me call kr kr k thakk chuki hu. Mera baat sunne wala koo nhi hai.. Mail pe mail. Kr rhi hu. 16 feb ko mera product return hua tha or abhi tak. Mera refund nhi mila.. Fay ka customer care nmber me koi call recv nhi krta. Thak chuki hu call pe call kr k. Blnc kam se kamm 200 rupees. Lag gya call kr kr k. But. Line on hota hai but koi bhi call lete nhi. Mera or der number. Ye hi.[protected].[protected].. Ye so orders nmber hai. Jo meine order kr k.. Suit magaya tha.. Mera. Ye paisa mene kisi se le kr order kiya tha.. Kapd mene fashion and you me return kr diya hai. Unlogo ne revarse pickup arrange kr k. Pick kr liya. But bhi tak mujhe mera paisa wapas nhi mila.. Isliye me aj thajk chuki hu. Bass yehi chahti hu.. Cunsumer forum me mai mail kr rhi hu.. Aplog hi kuch kr skte hai.. Plss aaplog mujhe mera refund dilwado. Bht bht shukrr gujarr hoyenge aaplogo ke ye onlin side fashion and you itne dhoke baaz hai na ki. Bata nhi sakte. Apne terms nd polisy bata te hai easy refund prosess. Logo ko dhoka dete hai.. Mai ekdam majburr ho gyi hu.. Abhi bass cansumer forum waale per hi bharose me hu ki mera refund mill jaaye... Thanking u..

Fashion And You — Refund problem

Maine 16.february 2017.. ko two parcels return kiya. Abhi tak mujhe mera refund money wapas nhi mila. Mujhe mera bhai k shadi me wear krna tha. . Mujhe mera paisa wapas do nhi to bht kharap ho jaga.. aisa mere sath ek or bar ho chuka hai. Maine socha ek bar ho gy chalo thik hai..phir se maine FAY side me trust kiya or order kiya.. phir se product quality . Bht kharap aaya aakhir aisa kyu hota hi. Customer .trust kr k. Online purches krte hai. Bina dekhe bas ek photo dekh kr shopping krte hai..pls fashion and you apna repotation barkararr rakhiye kyu khudka side k badnam kr rahe ho. Snapdeal .. myntra. . Ye log india l best bestest online side hai.. .. .mujhe plas mera paisa . Refund kr do . Mujhe really me bht zaruri hi..mera 2 products ka amount hai.6900. . Around. . This is not small amount yarr . Itne paise me . Normal family ki one month ka ration ka kharch ho te hai.. plss. Mujhe jaldi se jaldi paisa return kr dijiye .maine apka product return kr diy na to aap bhi refund kr do mujhe. I request you .. my order number is.[protected]. Nd[protected]. . Ye hi 2 order number hai mera jo maine fashion and you me product purches kiya tha or phir .return kr diy jiska refund nhi mila abhi tak mujhe.. . Khudka paisa hai yaarr. Bheekk nhi mngre kisi k majburi ho sakte hai. Mujhe mera refund kr do. . Or ek baat fashion and you wale k unlogo ko mail krne se

After this bad news communicated to me by FnY via email (they did not even think of calling me and explaining), I was hoping that the refund would come in within a few days. I waited patiently. Hours turned into days and days into weeks. Each time I would call the FnY Customer Care, the person on the other side would keep repeating the same sentence, ‘Sir, we know that blah blah.. has happened and we are blah blah… about it.’But I need to know when will my refund come in? I cannot see that in my bank statement. I begged! Can you at least tell me the transaction reference numbers so that I could check with my bank? And their representative responds, ’Sir, we have requested the finance department to share the transaction numbers with us and we are waiting to hear from them.’ That’s awesome.

I had ordered product with FnY, which I didnt like, so I returned. As they didnt have option of crediting money back to bank, I accepted store credit. Credits were equivalent to 2000 Rs. Later, when I thought of buying something from them again, credits weren't available. I have repeatedly called them again from november '15 and heard no definite response from them except that "there has been some server upgrade, due to which this problem has occurred, we will soon update your credits". It didnt happen. Later they said that my credits have expired (btw, I received no communication from them, stating that my credits will soon expire). Enough is enough, and i decided to keep track of tickets and followup diligently (tracked calls and mail since sep'16). After being a patient customer for this much time, I feel highly harassed now. I want my money back. My bank details are already with your company. Kindly issue payment.

Ticket no are #10599673

Maine 21 jan ko ek parcel return kiya. Abhi tak mujhe mera refund money wapas nhi mila. Mujhe mera bhai k shadi me wear krna tha. . Mujhe mera paisa wapas do nhi to bht kharap ho jaga..
After this bad news communicated to me by FnY via email (they did not even think of calling me and explaining), I was hoping that the refund would come in within a few days. I waited patiently. Hours turned into days and days into weeks. Each time I would call the FnY Customer Care, the person on the other side would keep repeating the same sentence, ‘Sir, we know that blah blah.. has happened and we are blah blah… about it.’But I need to know when will my refund come in? I cannot see that in my bank statement. I begged! Can you at least tell me the transaction reference numbers so that I could check with my bank? And their representative responds, ’Sir, we have requested the finance department to share the transaction numbers with us and we are waiting to hear from them.’ That’s awesome.

I had placed an order on 11.1.2017 for two sets of salwar suits amounting to Rs.829.50, which I had prepaid through Paytm at 13:11pm on the above mentioned date. The order no. is 2001146. I have not received the order till date. Please refund my money immediately as I am no more interested in this order. Treat this as very urgent or I will have to take serious action against you.

My order no is[protected] and my mobile number is [protected] .

i have ordered one saree and i received on 18th jan, i have seen the saree is damaged and not good material finishing is not good . Immediately i maied them for reverse pickup and they sent me one link for showing my ticket and i opend that link saying username and password is not correct . i maied them many times for this issues they are not responding . i try to called them manytimes just then cassettee ranning whole time for 1 1 hour. i really feel bad because saree is costly.

please help me. what to do?

I placed an order with order no. [protected] on 08 Dec 2016 by prepaid using my credit card. Even after 12 days (20.12.2016) the product not been dispatched neither they returned my money.
One more order no.[protected] has been reverse pocked up on 12.12.2016 but till date no refund has been made.
Tried to speak with customer care representatve so many times but no answer evern after holding for 20 minutes. Only apology e-mail from [protected]@fashionandyou.com team. I feel helpless. How can I get my money back.
Fashion and you is cheating customers now. Don't buy anything from this site.

This is regarding my order #[protected], with Fashion and you. I have already done the payment of this order and when i am tracking my order on the site, it says Your Item Has Been Dispatched Via Ecom Express With AWB #[protected]. But when i am checking the status of the said air bill number in Ecom Express site, it says tracking number is invalid.

Also, no one is taking call in their customer care center. I am not sure if this is scam, fraud business F&U is running, showing discounted product and taking payment but not at all delivering.

FAshionandYou have stolen my store credit worth Rs 950 and says that its expired. However, in their earlier telephonic communication, they said that store credits never expire and nowhere in the website mentions expiry of store credits. If they have that policy, I should have been intimated through a mail about the expiry

The last purchase I made was in Mar 2016.

The worst shopping site ever. Had heard a lot of good feedbacks about this e-commerce platform, and hence went on to shop with them for the first time and have been regretting all this while.
I placed an order withe them as on 6th november, 2016 amounting to rs 1200 for a gown which did not meet my expectations and returned them in a timely manner and also sent them proofs of the courier receipt to which they acknowledged that the refund will be done soon.
However since then, i spent days trying to get in touch with their customer support both via call and email but to no avail. They never respond to customer calls nor do they respond to you over emails. Just a standard message that they send you all the time about your queries is their high end resolution to any problem you face with the order. Heights o[censored]nprofessionalism. I have escalated the issue with payu.in who handles their payment gateway and have requested to look into the matter.
Please don't ever purchase anything from this site as you will be left with no product nor the refund. Also they do not have a toll free number. I was queued in line for about 5 mins each over the 6-10 calls i made to this company with no response at all. This is nothing but a fraudulent company i must say. I have sent them multiple mails, attaching proofs for the entire episode till date but they have not responded to any of it. I have been very patient with the entire scenario till date, however i feel they do not care a hood about anyone or anything. Rubbish customer service.
Please refrain from making any purchase.

Here are the details of the company:
Address:
Plot 241, smile campus, udyog vihar - 1
Gurgaon, haryana

Contact no:
[protected]

Website url:
www.fashionandyou.com/

Open hours:
Hours 09:00 - 17:00

Order id:[protected]
Product name: inddus women black & red printed bhagalpuri saree

On 5th oct'16, i requested to return the product
Reason for return:
A) the saree was incorrectly printed upside down. The bottom portion is printed on upside and vice-e-versa.
B) saree was incorrectly printed
C) blouse piece is not included as mentioned
D) lots of white spots in the inner portion of the saree
E) product is not what was shown on the website

F&y arranged for the pick up from my place and assured they would initiate the refund process as soon as they receive the parcel. F&y also requested me to share the courier receipt or acknowledgement slip once the pick-up was done, as this will help them to track the shipment and therefore i also shared the invoice with f&y.

After more than 3 weeks of returning the product, the refund was not processed, so i emailed f&y. A number of emails were sent to f&y but i use to get a system generated apology email everytime... That's it.
Throughout this time i have been trying to reach f&y on support number i. E. +[protected] as mentioned on the website. I use to stay online for 15-20 minutes but no one answers the call. I have spent so much on these calls. This is really disappointing and pathetic. I kept sending emails to f&y for resolution.

On 7th nov i got mail from f&y stating that the refund will be done in 3-5 working days which never happened. On 25th nov i again sent en email inquiring about the status of my refund. Now i receive a mail stating the refund will happen within 6-8 working days. Its been more than 2 months now and my money is still not refunded.

This was the worst online experience i have ever had. I am looking forward for a resolution and get my refund.

I have ordered a dress from them and returned the product back for refund. I have still not received my refund. Its going to be more than a month.. I have confirmed with their logistics partner E - COM EXPRESS and they had confirmed that the product was received by the seller on 07th November, 2016. ITS 23RD NOVEMBER, 2016, I HAVE STILL NOT RECEIVED MY REFUND... THEY HAVE ALSO TAKEN BACK THE PRODUCT AND STILL NOT REFUNDING MY MONEY. I FEEL LIKE CRYING FOR SHOPPING WITH THEM. The reverse pick - up AWB NO. IS[protected]E -COM EXPRESS)... was addressed to Adah Trendz as per the return label sent by them. Sir, request you to take a strict action against such fraud website as they are fooling innocent people.

Hi,
In october, i had ordered one dress from fashionand you site. But i did not like it as it did not look like in the picture. So, on 12th october, i raised a return order and it was collected after 2-3 days. On 25th october, the product reached fashionandyou and i got a confirmation from courier company that it reached. From then onwards, i keep sending reminder emails for my refund. But every day they tell the same thing and send same emails as reply. I never got my money. There is no phone number to be contacted also.
Below are the details of the product:
Ticket id is :[protected]For the return request)
Courier service: ecomm express
Hipment vide con no :[protected]
Return shipping label form:[protected]

Please do an enquiry and help me to get my money back as soon as possible.

Thanks,
Smitha

I ordered something from fashionandyou.com in April using my store credits, then cancelled the order before it was dispatched. I still have not received the refund, even after emailing them multiple times in last 6 months.
They keep giving the same lame excuse of having some issues with refunds. It sounds like a total crap. No such problem can go on for 6 months and the company still be in business.
RETURN my money you cheaters. How many have you cheated like this? I'll keep posting my complaint on web to make people aware of your bad business practices.

I bought 2 lehngas on October 13, 2016 and when I received them I was shocked at the quality. (Order No.[protected] &[protected]

Just because people buy online the online site are selling stuff that you wouldn't buy in the local roadside haat.

And when it's time to return the product the companies just shut themselves out and you are left with a bad quality product and a bad experience trying to reach out to a team whose sole aim is to make sure they do not return you your money.

I have written several emails to the Fashion and you team and also tried calling them many times(the ivr had put me on hold for more than 10 minutes and no one took my call) but there has been absolutely no response from their end.

They have taken back one of the orders ( Order No.[protected] but not processed the refund as for the other order(Order No.[protected] they are not even responding to my emails.

We bought a product from fashionandyou.com worth rs. 2922 + cash on delivery charges of rs. 35. As per the company policy if the customer does not like the product he/she may return the product and get the refund. I logged a refund request on october 10, 2016 and i was informed that product will be picked, till date the product has not been picked.

Order number[protected]
Order was cancelled by fashion and you without intimating us
We kept waiting for product and it never came
Then site showed order cancelled by vendor no reasons were given
There has been no refund of order
They dont have any complaints redressal mechanism
Th number[protected] is not picked up by the customer care executives
I have made more than 100 attempts on this number and various other numbers which i have come across on net
Complaint sent on their website has not been responded to
Omasekhar

I had placed an order num[protected] in Aug 2016 but due to the poor quality of the clothes I had to cancel my order and asked for a refund . The items worth 5699 were picked from my residence on 12th sep. And till date after 21 emails I am getting stupid automatically generated emails saying they are almost done with their processing and I would get my refund in next 5 to 7 days. God only knows what processing are they doing after a month too. On top of that these frauds aren't picking my calls on the customer support number. Today when they picked after a month as soon as I mentioned that my refund is pending the customer support guy disconnected the call and hasn't picked my subsequent calls. They are just harassing people .. Pls don't buy anything from their website. They fool you and send substandard goods which are not worth 1/4th the price charged. And then when you talk of refund ..This is the way they behave .