Fastrack Complaints & Reviews

Hi,
I bought a fast track watch for 1885 INR at Coimbatore. After a month the front glass cracked and it doesn't cover warranty. Why would we spend so much money for a watch which doesn't meet resistance. The watches should be more durable, hard to break and resistant to external forces. My watch just fell down and it got crack. Such a great brand with a very poor model of design. Designers should think in a way such that it would satisfy the purpose and money people invest.

I got fastrack 1161 model before six months. I found some erosion of sides on case within a month, after six months now it makes scratching on my skin and it hurt more. I dont like & Prefer this brand any more. The case is not a good material. I think, the case as a stainless steel while buying. The worst product I ever had. Even a Rs.500/- worth my friend wearing watch is good. Brand is for name sake not upto the quality.

When i went a ride in my bike.. Rain drops had fallen to my watch and it became like misty.. Why it is like this..? Since its water resistant and everything... Then i went to the service centre in kollam... Bad service i have ever seen in my life.. They heated the watch.. And now there are Black dots.. I will upload the images... I dont know why this is happening like this.. Its only just a 2 weeks i purchased the watch.. I[censored] dont do a suitable action.. I will file a complaint against the consumer court..

I hope you will do the needfull Asap ..

01/03/2016 को मैंने फास्ट्रैक वॉच आपके सर्विस सेंटर द टाइटन ऑफ़ वर्ल्ड नाशिक में डिपॉज़िट किया। उन्होंने डिलेवरी डेट 04/03/2016 दिया किन्तु आज 10/05/2016 तक मेरी वॉच पर कोई भी एक्शन नहीं लिया गया। काफी बार कांटेक्ट करने के बाद भी समाधान कारक कोई जवाब नहीं दिया। प्लीज् आप कुछ कीजिये।
from: Pramod Walde
Mobile no. [protected]
[protected] maharashtra

I got a Fastrack watch through Flipkart three months back. Recently went to Fastrack showroom to get a new strap as the current one was torned. On checking two showrooms, customer service was worst and they said to get the strap in any local shop. I didn't expect this kind of attitude from a customer executive of a esteemed brand. They were not ready to listen to my problem and straight away directed me to go local shop.I would strongly recommend you to train your executive the basic behavior etiquette. "Never have i Ever" experienced this kind embarrassing situation.

Model no : 9462AP04
Showrooms checked : Velacherry

Hello,

With the above reference no i. E 1155118 complaint against stoppage of watch on 26th apr 2016. Since then i have not received any feedback regarding my complaint not received any mail related to same. Its more than 3 weeks and no communication from company. I have followed up for more than 4 time in 3 weeks saying you will receive call with in two days but as such there is no response.

Kindly do the needful.

Regards,
Namrata

I was purchased sunglasses from titan mehsana, Gujarat but unfortunately the frame joint which is sticked to glass is stickout automatically and I complained in showroom 3-4 times and I was faced problems from long times but they are not giving any answer and called me to come next time and next time and so on and problem is not major it's can b handled easily by sticking frame to glass but they are not giving response any type

Respected sir
My sel[censored]tkarsh ..i have fastrack watch model no is 9462AL03 .i want belt of this watch . am go to your service center but they people say me belt is not available when am going fastrack service centre at pune but they people said me yet belt is not avaliable .yet 3 to 4 times am going service centre they said me same reason .am not satisifed ur service ...
I hope u help me to getting belt of my watch model no is 9462AL03
Thank you..

Hi

I had purchased a fast track watch 3112 nsa(Black) at one of the store located in mumbai in august 2015.
However it is hardly 9 months and the back of my watch has rusted. It has created marks on my hand and gets painful to wear the watch.
The colour of strap has also faded. I have never expected this from such a good brand. I am using fast track watches from quite a long time.
Kindly do the needful and at the earliest.

Email id : [protected]@gmail.com
Mob : +91 [protected] / [protected]
Regards
Ganesh

Hi myself nitish kumar, i have lost bezel ring of my fastrack watch (Model number-3006sgb). I went to "world of titan" show room in colaba mumbai for new bezel ring.They have placed order for new bezel ring and told me to come after 15 days for fitment of new bezel ring in my watch. Now more than 45 days passed still problem has not been rectified. Kindly short out my problem..

Dear sir,
Im using my fastrack watch for past one and half years, now a days im getting rashes in my hand and if you see the back panel of the watch, it will be fully got rusted. I never expected this to happen with ft watches, so my kind request to you, is to take it as very serious issue and solve my complaints as soon as possible. Also i have attached my photos with this mail.

Thanks & regards
S.Aushbin
[protected]

Hi Team,

I have received a gift voucher 5000 points from my company and i used 2800 and balance i went last week and planned to purchase a new watch. but we tried to swipe it's send a message that it can we utilized only once.

i representative in forum mall bangalore has not notified me initially and also he said you can use the balance amount. Kindly help me. i have worked for 5 years and i got 5000 points. Please help.

Regards
Sebastian

I have the Fastrack watch. Model No. NF30985MOI.
I buy thiw watch from World of Titan from Mehsana and after a week d watch is nt working properly.
Now I am in Warsaw, Poland and i am not getting any service centre here.
I used Fastrack from many times bt this time I am not sattisfied.
If in a week the watch is not working dn itz not good.
So kindly tell me what can i do?

I bought an fastrack watch this month and when I saw there is a metal strip coating which is removed in my watch. I have wear it for 4 days only and if the company provides an service for it to change it would be good for me

3039SFD is the number which is my backside of my watch

Hi Sir/Madam,

I had bought a watch of fastrack from one of your trusted opening in pune in the month of January.
Since I had bought, there are many problems faced regarding the watch. I had even given it to company for diagnosis the problem. Every possible thing has been made but still I’m facing with the same problem.
This is the worst experience I am having with this product. I request you to suggest possible option for the same problem mentioned above.
It’s really making me unhappy with the product.
Needy steps to be taken as soon as possible.
I would prefer if I can exchange with a new model rather repairing it every third day.
Attaching here with the scanned copy of the warranty card.
Regards
Bhargavi Deshpande

Purchase details:
Date:24/05/2015
Model:s06875 c052bk1
Dealer name:dutta exclusive, city gym building, city centre, durgapur-713216.
Problem: problem/defect found in frame of sun glass.
Submitted the glass on 14/04/2016 to dealer.
Mr. Saikat- mob. No.-[protected] contacted from fastrack sales. He told fastrack will not replace or repair the glass but if i purchase another item then they will offer 33% less. I asked for written document. But he refused and said i may complain any where.
Dealer is not helping regarding the matter.
Feeling harassed as the item is under warranty period. Dealer's invoice and warranty card is attached.
Expecting early response.
Customer details is also in the invoice.

I had bought a Fastrack Wayfarer Sunglasses from online Amazon.com which aftr 1 month o[censored]sage got broken on its frame on the lower side with the glass on the same side expanded due to heat. I had purchased them on 22/01/2016. My sunglasses are in official 6 months warranty period by Fastrack. Now after calling up Fastrack customer care all they say is that we r not responsible for it and we cant help u. There shall be no service providd because u purchased it online.

I need to register a complaint on fastrack cab services, coimbatore location.

The below mail narrates the story and i sent this mail to customer care services of fastrack a day before and there is no response still now..

Last night by 8.50 pm i just rang up to coimbatore fastrack to book a taxi from psg hospital to saibaba kovil which i needed immediate, your customer care employee said taxi is available immediately which will arrive in 10 mins...


15 mins later, i didnt even get any response from the driver or the customer care employee regarding the arrival.(Where ur employee must have told me that cab is not available immediately), when i rang up to the driver, he is enquiring me about the location where he has to reach (Don't u people inform to the drivers once we book a cab?) & he has just left a passenger and started to my destination, later on i cancelled the cab since it didn't arrive more than half an hour after i booked, and your employees didn't inform the driver about the cancellation of my booking.

Where in i got a call from the particular driver after my cancellation of cab...And that driver rang up and shouted at me how the hell i can cancel my cab...Do i pay for your service? Or you people pay me? ...And the driver is blasting at me at the late night that too with a girl...Seriously does your company is fit to be a safe cab for women..? Should i ask permission with driver to cancel my cab?I really wonder what kind of well mannerism drivers you appoint?


And still it continues...Where i contacted your customer care and narrated the story...They said will contact me once after speaking with the driver...Still now no response...


Am astonished with the service of fastrack...

Below are the msg details sent by your customer care

1st msg - thanks for choosing fastrack, booking no - 1341
Date/time - 10/04/2016 20:53
By pradeepkrish


2nd msg - veh id - 230
Driver mobile no - [protected]
The vehicle is on the way

Hello I have purchased 9827PP07 model watch in 2013.The colour of the belt got faded away.I have approached WOrld of Titan showroom in balasamudram Warangal.I have never received any response Inspite of my repeated requests.I request you to replace my watch with a new belt.And please try to appoint responsible staff who are concerned with the customers problem.Your staff has never provided me appropriate information.
Thank you

Dear sir/mam
I bought a fastrack watch from a one o[censored]r outlets. It's been one year now. Between this one year my watch stopped working and i gave it in the service center but within a month it stopped working and this repeated for 4 times.

I asked to replace my watch but the refused to do that and now my warranty period is over. So now i have to pay money for this.
I didn't expect this from your side. A watch which have been repaired for several time and still not working, and worst service center experience.

This makes me to think why should i pay such a huge price to buy such a cheap product. So i decided no to buy or gift your watch to my friends.

Thank you titan and fastrack
Regards
Hareesh. S