Fastrack Complaints & Reviews

Address: Lucknow, Uttar Pradesh, 226001

I have purchase fasttrack bag from amazone in month of may but it was start damaging within 4 month n continue till yet what can do now...

Aug 9, 2021

Complaint marked as Resolved

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Titan Company Customer Care

from Pune, Maharashtra

Mar 23, 2016

Dear Riny,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.
Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

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Titan Company Customer Care

from Pune, Maharashtra

Apr 2, 2016

Dear Riny,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

If you require any assistance please call our Care team on[protected].

Sincerely,

Steve

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Address: 520001

Hi
This is tilak pothina
I purchased the fastrack watch on some months back
Now i'm changed the watch strip(Belt)
So i'm going to your
World of titan service centers
I asked the my watch model strips
The management saying that
Out-of-stock & i'm ordered the strip
His saying its not come
So what i do now
But i need that belt

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S

sunil chowdary pendyala

from Eluru, Andhra Pradesh

Apr 13, 2016

Fastrack watch glass is broken, how much it cost, it is slipdown from my hand and glass has dark lines

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Titan Company Customer Care

from Pune, Maharashtra

Apr 13, 2016

Dear Sunil chowdary pendyala,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve

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Titan Company Customer Care

from Pune, Maharashtra

Apr 20, 2016

Dear Sunil chowdary pendyala,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

If you require any assistance please call our Care team on[protected].

Sincerely,

Steve

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P

Panduga Yashwanth

from Hyderabad, Telangana

Jun 14, 2016

non availability of product

Sir, I want NC3024sm02 fastrack watch.please provide this product in market very soon.

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Address: 600063

Website: Consumer Complaints

I purchased this watch on Sep 2015 and i have given for Service 4th time. Either its slow or it stops running. Its been there for more time in Service Center than on my wrist. Never been able to use it actually. Total waste of money. Brought in P.O.R.R and Sons, Tambaram and servicing there.

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Titan Company Customer Care

from Pune, Maharashtra

Mar 2, 2016

Dear GeeComp,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve

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Titan Company Customer Care

from Pune, Maharashtra

Mar 9, 2016

Dear GeeComp,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

If you require any assistance please call our Care team on[protected].

Sincerely,

Steve

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Titan Company Customer Care

from Pune, Maharashtra

Mar 22, 2016

Dear GeeComp,

Thank you for confirming your contact number/email id. Our goal is to always deliver an amazing overall customer experience.

Building raving fans and brand ambassadors out of all our customers is our mission. We know how important it is to solve your complaint at the earliest. Soon you might get a call/revert mail on your contact details; please check your mail box as well.

Let us know if we can help you further. In case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

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A

ajay callart

from Mumbai, Maharashtra

Jun 8, 2016

need replacement

Dear sir this complain register because of my new bag all sealing remove and internal clothe damage from end side so please give me good ans

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Address: Chennai, Tamil Nadu, 600024

Website: www.fasttrackcalltaxi.in

There was a misbehave with customer and was lying also tried to robbery from the customer by the vehicle driver TN11 Q0424, pH: [protected].

Not came for the correct pick-up time, also lied to customer and scolding in bad words. After some time, came to the pick up point and was asking money for the cancelled pick-up from the customer. The customer was told him to get a invoice from the management then, he escaped from the place. The driver was unethical manner and was trying to rob the money from customer.

This was informed telephonically to fastrack customer booking number and no action was taken.

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Address: East Godavari, Andhra Pradesh, 533003

Website: www.fasttrack.in

I have purchased the watch model 3124SMO2 on 10/07/2015. its 3rd time the was stopped working ... i have serviced 3 times...again the problem is repeating...

Aug 9, 2021

Complaint marked as Resolved

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Titan Company Customer Care

from Pune, Maharashtra

Feb 27, 2016

Dear Chandra Mouli Pathivada,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve

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Titan Company Customer Care

from Pune, Maharashtra

Mar 5, 2016

Dear Chandra Mouli Pathivada,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

If you require any assistance please call our Care team on[protected].

Sincerely,

Steve

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Address: 560011

I bought a watch 4 months back in online, after few days it is not working. So i went to service center at malleswaram banglore. its been more than 40 days that i given for service.

Aug 9, 2021

Complaint marked as Resolved

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Titan Company Customer Care

from Pune, Maharashtra

Feb 27, 2016

Dear Cherry,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve

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Titan Company Customer Care

from Pune, Maharashtra

Mar 5, 2016

Dear Cherry,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

If you require any assistance please call our Care team on[protected].

Sincerely,

Steve

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Titan Company Customer Care

from Pune, Maharashtra

Mar 6, 2016

Dear Cherry,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

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Address: Surat, Gujarat, 395001

Website: Jabong

I have purchase the duffel bag and it has tore up from inside in single day use only . I haven't expected such quality from fast track
Kindly take action
Shrenik mehta

Aug 9, 2021

Complaint marked as Resolved

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Titan Company Customer Care

from Pune, Maharashtra

Feb 24, 2016

Dear Shrenikmehta,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

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S

Shrenikmehta

from Surat, Gujarat

Feb 24, 2016

[protected]@me.com
[protected]

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Titan Company Customer Care

from Pune, Maharashtra

Feb 25, 2016

Dear Shrenikmehta,

Thank you for confirming your contact number/email id. Our goal is to always deliver an amazing overall customer experience.

Building raving fans and brand ambassadors out of all our customers is our mission. We know how important it is to solve your complaint at the earliest. Soon you might get a call/revert mail on your contact details; please check your mail box as well.

Let us know if we can help you further. In case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

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Titan Company Customer Care

from Pune, Maharashtra

Mar 23, 2016

Dear Shrenikmehta,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

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Address: Visakhapatnam, Andhra Pradesh, 530017

Date of incident:: 11- jan-2016
I bought a fastrack watch from MALIK OPTICALS & WATCH HOUSE. Address: SBI sector-7, opposite of Reliance Fresh, M.V.P colony, Visakhapatnam- 17, Andra Pradesh on 11 jan 2016. But after 15 days the strap of the watch broke. I took it to the fastrack showroom at agartala. at that time I came to know that the watch is not original. that shop lied to me, telling that the watch is original.
Desirable solution: I want my money back and compensation along with it. and also do something so that no customer should get deceived by them.

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S

sonianandi90

from Balasore, Odisha

Feb 23, 2016

My email id: [protected]@gmail.com
Please resolve my problem as soon as possible.

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Titan Company Customer Care

from Pune, Maharashtra

Feb 24, 2016

Dear Sonia Nandi,

Steve here from the Customer Relations team. Always here to help!

We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

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S

sonianandi90

from Balasore, Odisha

Feb 24, 2016

contact no: [protected]

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Titan Company Customer Care

from Pune, Maharashtra

Feb 25, 2016

Dear Sonia Nandi,

Thank you for confirming your contact number/email id. Our goal is to always deliver an amazing overall customer experience.

Building raving fans and brand ambassadors out of all our customers is our mission. We know how important it is to solve your complaint at the earliest. Soon you might get a call/revert mail on your contact details; please check your mail box as well.

Let us know if we can help you further. In case you wish to talk with our Care team, please call on[protected].
Thank you.

Sincerely,
Steve

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S

sonianandi90

from Balasore, Odisha

Feb 25, 2016

Please solve my problem as soon as possible.

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S

sonianandi90

from Balasore, Odisha

Mar 7, 2016

R you taking any step further?

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S

sonianandi90

from Balasore, Odisha

Mar 21, 2016

R u there to solve my problem??

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Titan Company Customer Care

from Pune, Maharashtra

Mar 23, 2016

Dear Sonia Nandi,

Steve here from the Customer Relations team. Always here to help!

Building raving fans and brand ambassadors out of all our customers is our mission. We know how important it is to solve your complaint at the earliest. Soon you might get a call/revert mail on your contact details; please check your mail box as well.

Sincerely,
Steve

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G

gilbin

May 31, 2016

My watch is not working

I buy a fastrack watch on[protected] as a birthday gift from my father. Next morning itself the watch doesn't works.This hurt me very well because it's my birthday gift. I lose my trust in fastrack. I need a new one. I buyed this from palakkad near jobs mall showroom.

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Address: New Delhi, Delhi, 110016

I had purchased a wrist watch in year end 2012 of cost Rs. 2895/- and its back gets damaged, backside coating on the case body is damaged so badly that I am not able to wear it. If I wear it my skin gets swell and getting various cut mark.
I have hardly wear it maximum of 7-8 months but its get damages that is not acceptable.
Please take a considerable action on it.

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Titan Company Customer Care

from Pune, Maharashtra

Feb 18, 2016

Dear vk singh,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve

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Titan Company Customer Care

from Pune, Maharashtra

Feb 20, 2016

Dear Vk singh,

Thank you for confirming your contact number/email id. Our goal is to always deliver an amazing overall customer experience.

Building raving fans and brand ambassadors out of all our customers is our mission. We know how important it is to solve your complaint at the earliest. Soon you might get a call/revert mail on your contact details; please check your mail box as well.

Let us know if we can help you further. In case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

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Address: 600088

I have purchased 2 types of watches from fast track showroom at chrom pet. After 6 month problems that those things I contacted that showroom person but he said this showroom is only for selling pls contact tambaram branch showroom.again I contacted tambaram showroom he said we can't repair this pls contact t nagar showroom what I have to do.pls help me as soon as possible.

Aug 9, 2021

Complaint marked as Resolved

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Titan Company Customer Care

from Pune, Maharashtra

Feb 27, 2016

Dear Karteek,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve

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Titan Company Customer Care

from Pune, Maharashtra

Mar 6, 2016

Dear Karteek,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

If you require any assistance please call our Care team on[protected].

Sincerely,
Steve

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Address: Chennai, Tamil Nadu, 600017

Website: fasttrack

My booking ni 29096 dt today.I asked for indica, as my aged mother could . alight vehicle with height.They sent tavera, i have to carry stool now as in the last minute, i cannot search another vehicle.If they cannot find carvwith specification, why put us inconvenience.I am ver much given mental agony by this incident

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Address: 600089

Sir i booked a fast track call taxi on feb 9 from Ramapuram, chennai to Perambur on a four hour package. The driver arrived 25 minutes late and kept saying he was not sure of the route. In the end he charged me 1100 and said the mileage was 65 kms. I am sure the mileage would not be that much even if he had taken the longest route. I hope the company will keep this in mind.

Sudhir James

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Address: Visakhapatnam, Andhra Pradesh, 530011

This is Ravikumar from Visakhapatnam, AP India.

6years back purchased this watch(model model 4052pm02), recently i have visited your store in jagadamba center

I don't know either the service guy know how to replace it or not. When i got my watch back, it was broken(which connects the body and chain). That was around 7 PM, so luckly I have seen the moment how he was doing. that service engineer was arguing with me that he has not done in that way. Now I am not able to use that watch, he has taken back telling the he will get it ready. earlier he asked for one day time for this, it was not done properly still it was broken. Now he asked for 1 week time.

Could you please tell me how i can go further on this because fault is done by that service engineer.

Thanks,
Harsha
+91 [protected]

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Titan Company Customer Care

from Pune, Maharashtra

Feb 23, 2016

Dear Ravi kumar,

Steve here from the Customer Relations team. Always here to help!

As per our records, our team tried reaching out to you and found that it is wrong number. Request you to please provide your contact number and available timings or call our Care team on[protected].

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy.

Sincerely,
Steve

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Titan Company Customer Care

from Pune, Maharashtra

Mar 6, 2016

Dear Ravi kumar,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

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V

vijay antony p.v

from Coimbatore, Tamil Nadu

Jun 7, 2016

low quality manufacturing

i had bought a fastrack watch in showroom after three months the watch finish had change hard and it cut my hand due to worst manufacturing finishing of fastrack watches

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K

karthiblue

Jun 10, 2016

cab not provided and no response from the customer care

Booked cab one day before, waiting for taxi but not getting any response.At last minute informed your booking is cancelled.Very very very wosrt.Please dont book cab in FASTRACK.please please please dont book

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Address: 600087

Website: www.fastrack.in

Sir
I've bought a fastrack watch on 14/2/15 from the showroom named World Of Titan. Its said in the manual that the watches have 1 year guarantee and i have already once changed the inner parts thrice changed the battery and lastly was said that it was some connector problem. I request you to check and please rectify the error.
Thank You

Aug 7, 2021

Complaint marked as Resolved

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Titan Company Customer Care

from Pune, Maharashtra

Feb 4, 2016

Dear Kaushik Raman,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve

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Titan Company Customer Care

from Pune, Maharashtra

Feb 27, 2016

Dear Kaushik Raman,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

If you require any assistance please call our Care team on[protected].

Sincerely,

Steve

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Titan Company Customer Care

from Pune, Maharashtra

Mar 6, 2016

Dear Dear Kaushik Raman,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

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Address: Thiruvananthapuram, Kerala, 695004

Website: www.fastrack.in

This watch was purchased less than a year ago. The watch case started corroding within first few months itself.

Please understand that this is when i havent used it in rainy season, as soon as it rains i would get it off my hands clean and keep it inside vehicle.

Recently when i wore it, the crown came off, when i went to fix it, they took 3-4 days just to fix it.

For corroding / rust, they said company has to fix it and it would take 1 MONTH or more.

I have used sonata watches of much lesser cost than this Fastrack, ever since i wore a watch and till date I never had to leave it at a service centre for 1 month or more and even more I never faced such an issue even after years of rough usage.

This was my first FASTRACK purchase and i am truly disappointed by the quality of product I received and also the service quality, timeframes offered by TITAN (FASTRACK)

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Titan Company Customer Care

from Pune, Maharashtra

Jan 27, 2016

Dear Ashok JP,

Thank you for confirming your contact number/email id. Our goal is to always deliver an amazing overall customer experience.

Building raving fans and brand ambassadors out of all our customers is our mission. We know how important it is to solve your complaint at the earliest. Soon you might get a call/revert mail on your contact details; please check your mail box as well.

Let us know if we can help you further. In case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

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Titan Company Customer Care

from Pune, Maharashtra

Feb 9, 2016

Dear Ashok JP,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

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A

ashokjp

from Madurai, Tamil Nadu

Feb 9, 2016

You have posted this nessage here after i replied to your pm that complaint is not yet resolved.

I have just submitted watch for claim and its in process.

After reading my message and still posting here that issue is resolved is very irresponsible.

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A

ashokjp

from Madurai, Tamil Nadu

Mar 12, 2016

TITAN/Fastrack social team considered my complaint as resolved at their own discretion, wheras the fact is I still havent seen my watch for 1 n half months.

My watch is lying there for 1 n half months, and everytime i visit, i just get an extention of 1 week OR that they would call me back same day(never happened).

Anyhow, I learned a lesson to never go for Fastrack / Titan brand for watches. First for the poor quality and second for the watch lying with service centre for 1-2 months out of the 1 year warranty.

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Titan Company Customer Care

from Pune, Maharashtra

Mar 12, 2016

Dear Ashok jp,

Steve here from the Customer Relations team. Always here to help!

We understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

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A

ashokjp

from Madurai, Tamil Nadu

Mar 12, 2016

Again a copy paste from same person.

if you really dont care to spend few minutes to understand the concern, kindly "donot" attend to it.

If you had spend, just 1 minute, just "1 minute", you would have least understood that my contact details were already shared with you during the initial stages of complaint.

How you react to customer concern here, and how your team further takes it forward carelessly with no regards to concern / meeting the committed timeframe, this just degrades the value I had for Fastrack / TITAN for all these years.

I wont beg for resolution hereafter, I will wait for 1 more week totally. I will then approach consumer court (actual) with copy of bill, copy of your responses, recorded phone calls of service centre and seek necessary steps to resolving this.

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Address: 560068

Not even a month, the watch strap comes off from the watch.
Outlet people are unprofessional as expected when faulty product was presented.
A complaint was raised with CC .
Complaint ID : 1060338.

4 reminders in mail
4 tweets to official account of fastrack
2 calls to CC .

No response till date on the complaint in any of the forms.
No reply on mail / twitter.
Callback is too much to expect.
Terrible experience .

Aug 7, 2021

Complaint marked as Resolved

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Titan Company Customer Care

from Pune, Maharashtra

Jan 24, 2016

Dear Prajwal,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.

As per our records, your complaint was already registered with our call center/help desk team on 1/17/2016 and the ticket number is as follows :1060338. Your ticket would be addressed & closed at the earliest.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve

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P

Prajwal90

from Bengaluru, Karnataka

Jan 28, 2016

It needed a gentleman called Karigowda from customer relations to resolve this.

There was utmost concern & commitment shown by him in taking this matter to logical end.

I would appreciate if people working in outlet develop such attitude in future.

Thanks,
Prajwal

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Titan Company Customer Care

from Pune, Maharashtra

Jan 28, 2016

Dear Prajwal,

Steve here from the Customer Relations team.

We truly appreciate your comment; building raving fans and brand ambassadors out of all our customers is our mission.
We take pride in our customers, customer satisfaction is our main goal and we go extra mile to ensure our customers are happy.

Thanks for bringing out your concern. We apologize for any embarrassment you have faced in our outlet. We will consider your request & take necessary steps if required.

Request you to continue your Love for our brand.

Sincerely,
Steve

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Address: 122002

I had brought a bag from Metropolitan mall, M.G. Road, Gurgaon. The product code is AC034NGY01 on 24th December 2015. The internal clothing got damaged only in few days. When I had visited the store to register a complain regarding the same, the behaviour of the Manager - Retail Sales Operations Mr. Dhruv Adhikari was so annoying. So i want the Detail of SPOC to talk about this.

Aug 7, 2021

Complaint marked as Resolved

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Titan Company Customer Care

from Pune, Maharashtra

Jan 19, 2016

Dear Tushar Shandilya,

Steve here from the Customer Relations team. Always here to help!

We understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we want to reach out to you. Could you please share your phone number or email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

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Titan Company Customer Care

from Pune, Maharashtra

Feb 3, 2016

Dear Tushar Shandilya,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

If you require any assistance please call our Care team on[protected].

Sincerely,

Steve

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Address: Mysore, Karnataka, 570002

Website: fastrack

Model no 9462AP01 date of purchase :- 14/1/16 showroom:- ANAND WATCH CENTRE description of incident:- i was wearing the watch and it automatically broke it in two pieces we request a refund cost price of the watch after 10% discount :-1900

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Titan Company Customer Care

from Pune, Maharashtra

Jan 17, 2016

Dear Di Kin,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve

Reply

Titan Company Customer Care

from Pune, Maharashtra

Feb 6, 2016

Dear Di Kin,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

If you require any assistance please call our Care team on[protected].

Sincerely,

Steve

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T

Tharik Ali

from Hyderabad, Telangana

May 31, 2016

doesn't work

Respected sir/mam I purchased a watch from BOMBAT WRIST WATCH, Nagapattinam on 2/5/14. It doesn't work now many times I request him to repair it but often it stops. I have to correct the time for everyday Kindly help me.

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Address: Thane, Maharashtra, 421301

Website: www.fastrack.in

Dear, I was facing a big problem with your fastrack watch. its bottom side corners are getting very very sharp. It cuts my lots of shirts. Its also give sharp cut on my hand, some time its bleeding. I cant wear that watch sometimes. even by necked hand we cant touch that sharp edge. I am sending some picture to you to see how sharp it is! you can see the model number in picture. Please change that design. Do needful for me.

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Titan Company Customer Care

from Pune, Maharashtra

Jan 17, 2016

Dear Dipak Ghag,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve

Reply

Titan Company Customer Care

from Pune, Maharashtra

Jan 26, 2016

Dear Dipak Ghag,

We have still not received any response. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

If you require any assistance please call our Care team on[protected].

Sincerely,

Steve

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M

mohana_arun

from Delhi, Delhi

Jun 13, 2016

handbag damage

I bought a handbag model A0215NPR02 from chennai showroom two months ago.I have one year warranty for the bag.the stitches in bag started to whither off. I need replacement immediately.

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Address: 600073

I have purchased a fast track watch model 3123SM02. within a week it stop working return to store they send the watch to company for repair it came after 15days again within a week it stop it was repeated for 3rd time. still my watch is in company no calls or no response from the store and company. I called made a complaint through the call center complaint number : 1041175. after a week I again called the customer care they said to call Mr. Gopinath I spoke to him he collect my complaint number and said he will call back but no return call. I called him again and again for 4times from last week. No reply Today I called the customer care they said the issue is resolved but they are not able to see the comments. this very bad I did not expect this from a big company TITAN & FASTtrack.

Aug 7, 2021

Complaint marked as Resolved

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Titan Company Customer Care

from Pune, Maharashtra

Jan 11, 2016

Dear Rizwan,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.

As per our records, your complaint was already registered with our call center/help desk team on 29/12/2015 and the ticket number is as follows :1041175. Your ticket would be addressed & closed at the earliest.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,

Steve

Fastrack Complaints & Reviews

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Fastrack reviews & complaints page 32

My bag lather is very bad quality

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Hi this is tilak pothina

non availability of product

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Ne9732ql01j-a541 beige/white analog watch

need replacement

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Misbehaving with customer, lies, trying to robberry

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Watch complaint

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Watch service

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Duffel bag

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Duplicate fastrack watch sold

My watch is not working

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Not able to wear my watch

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2 watches

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Vehicle not matching to our specification

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Overcharge

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Chain

low quality manufacturing

cab not provided and no response from the customer care

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Ana digital watch

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Fastrack steel strap watch

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Faulty watch & hopeless service

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Bag

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Broke within two hours of purchase

doesn't work

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Fastrack watch sharp edge which cuts my shirt & my hand also.

handbag damage

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Very poor service and product

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