Fastrack Complaints & Reviews

Sir i booked a fast track call taxi on feb 9 from Ramapuram, chennai to Perambur on a four hour package. The driver arrived 25 minutes late and kept saying he was not sure of the route. In the end he charged me 1100 and said the mileage was 65 kms. I am sure the mileage would not be that much even if he had taken the longest route. I hope the company will keep this in mind.

Sudhir James

This is Ravikumar from Visakhapatnam, AP India.

6years back purchased this watch(model model 4052pm02), recently i have visited your store in jagadamba center

I don't know either the service guy know how to replace it or not. When i got my watch back, it was broken(which connects the body and chain). That was around 7 PM, so luckly I have seen the moment how he was doing. that service engineer was arguing with me that he has not done in that way. Now I am not able to use that watch, he has taken back telling the he will get it ready. earlier he asked for one day time for this, it was not done properly still it was broken. Now he asked for 1 week time.

Could you please tell me how i can go further on this because fault is done by that service engineer.

Thanks,
Harsha
+91 [protected]

Sir
I've bought a fastrack watch on 14/2/15 from the showroom named World Of Titan. Its said in the manual that the watches have 1 year guarantee and i have already once changed the inner parts thrice changed the battery and lastly was said that it was some connector problem. I request you to check and please rectify the error.
Thank You

This watch was purchased less than a year ago. The watch case started corroding within first few months itself.

Please understand that this is when i havent used it in rainy season, as soon as it rains i would get it off my hands clean and keep it inside vehicle.

Recently when i wore it, the crown came off, when i went to fix it, they took 3-4 days just to fix it.

For corroding / rust, they said company has to fix it and it would take 1 MONTH or more.

I have used sonata watches of much lesser cost than this Fastrack, ever since i wore a watch and till date I never had to leave it at a service centre for 1 month or more and even more I never faced such an issue even after years of rough usage.

This was my first FASTRACK purchase and i am truly disappointed by the quality of product I received and also the service quality, timeframes offered by TITAN (FASTRACK)

Not even a month, the watch strap comes off from the watch.
Outlet people are unprofessional as expected when faulty product was presented.
A complaint was raised with CC .
Complaint ID : 1060338.

4 reminders in mail
4 tweets to official account of fastrack
2 calls to CC .

No response till date on the complaint in any of the forms.
No reply on mail / twitter.
Callback is too much to expect.
Terrible experience .

I had brought a bag from Metropolitan mall, M.G. Road, Gurgaon. The product code is AC034NGY01 on 24th December 2015. The internal clothing got damaged only in few days. When I had visited the store to register a complain regarding the same, the behaviour of the Manager - Retail Sales Operations Mr. Dhruv Adhikari was so annoying. So i want the Detail of SPOC to talk about this.

Model no 9462AP01 date of purchase :- 14/1/16 showroom:- ANAND WATCH CENTRE description of incident:- i was wearing the watch and it automatically broke it in two pieces we request a refund cost price of the watch after 10% discount :-1900

Dear, I was facing a big problem with your fastrack watch. its bottom side corners are getting very very sharp. It cuts my lots of shirts. Its also give sharp cut on my hand, some time its bleeding. I cant wear that watch sometimes. even by necked hand we cant touch that sharp edge. I am sending some picture to you to see how sharp it is! you can see the model number in picture. Please change that design. Do needful for me.

I have purchased a fast track watch model 3123SM02. within a week it stop working return to store they send the watch to company for repair it came after 15days again within a week it stop it was repeated for 3rd time. still my watch is in company no calls or no response from the store and company. I called made a complaint through the call center complaint number : 1041175. after a week I again called the customer care they said to call Mr. Gopinath I spoke to him he collect my complaint number and said he will call back but no return call. I called him again and again for 4times from last week. No reply Today I called the customer care they said the issue is resolved but they are not able to see the comments. this very bad I did not expect this from a big company TITAN & FASTtrack.

Vehicle No: TN-85-8058, Driver Name: Gopal (Ph No: [protected], [protected]). The driver was driving while on mobile and hit my car. (Sunday - 10-Jan-2016). Ran away saying that he has to pick someone for airport. Not able to reach his cell anymore.

I have taken 3 products from Fastrack, however all the products are faulty and it leads to regret to wards the product. Sinhgad road, pune Titan/ fastrack showroom person is one of the worst customer care i have ever seen. They talked to the customer with very rude language, as if now they don't care what will happen to you as they have already taken money and now they do not care about you. My first product taken was become faulty within a month and they told me that machine is faulty. i was surprised as i thought fastrack is good company, but it is not. 2nd product, the same thing faulty within a month, same case is with 3rd product. So now onwards i am not going to purchase any product from fastrack and going to suggest the same to all my relatives and friends to do the so

This year I was purchase fastrack bikers collection watch but after 4months it's stop working. ...I was repair my watch 2 to 3 times but there is same problem again after 2 to 3 days. Watch is in warranty. I was fastrack costumer care servicer center but he was to me that they hav to check again.It was already take 15 day 1st and 15day second time take for repair. Deepak Ranjan contact no [protected]

I have given my watch for repair as its stopped working. Showroom people sent this product twice to company for repair but they have sent it back saying 'MOVT' not available. Where can I get this repaired? It's not an old watch, just 4 years product. Company should maintain spares at least for 10 years. Without spares how can you sell this type of products to customers. I request you to take this forward and do the needful. Variant Num-3054SL01, Date of purchase-19/10/2011, Doc No[protected] First JO No-JO[protected], Date-26/10/2015, Complaint-Stoppage Second JO No-JO[protected], Date-12/12/2015, Complaint-Stoppage. Thanks, Vamsi [protected]

Hi, I have same watch and I had purchased it around 2.5 to 3 yrs ago and i loved the watch but a week ago the metal strap broke, I searched all the service centres of Nasik and every one told the strap is not available and the watch is now pretty much useless, buy a new watch! Some even told me the company discontinued the item so its not possible to raise a order for new strap and some told that strap is not even available with company too. Now i feel humiliated how come a brand like titan & fastrack could not even provide the spares for the items only after 2-3 years of selling. I request someone help me in getting a new strap for my watch. I m really upset with the services provided by Service Centers

I bought a wacth at AV SATTVA PVT LTD, 178 MISSION ST PONDICHERRY The strap was dis located i gave it for service on 13.11.2015 but still today i dint get any response from your side. i have lodged a complaint on online the ref # 1029676 i went to the shop 5 times and phoned 10 times i am fedup with this service i have all telephone talks and the complaint number, so i hope this is enough for me to go the the court of law, and you are forcing me to go to the court if i did not get any response within today i will go to the court of law and this issue will be taken to the all newspapers and local TV chanels. this is final notice bye

Hi I have two fast track watches. strap for both the watches are broken but they still work fine. Its been 1 month searching strap for my 9253PSA. Till now i am not able to get any solution. Its now like every year you guys launch new model and what about other models already in market. At least you can provide the spares and sales to the old models. i already facing same issue with one of my fast track watches. if this is the thing then how much big brand you are is immaterial if you can not make your customers happy.

Worst product i have ever purchased. I have purchased Fastrack SM Upgrades Analog Grey Dial Men's Watch - 3006SM03 watch for my husband on 30th sept. 2015 within 1 months the watch slows down and many a times it even stops working at all & automatically key fells. I have visited services center they repair it and told me it wont happen again but again in 3 days it was giving me the same issue and again its key fells. u guys make fool of customer. I am very much frustrated with the product. I want a solution for it

We used fast track vehicle no tn 22 cq8132d drivr cell no [protected] for a trip from t nagar to chromepet via sanitorium fly over and we have been charged rs 469 for a 21 km trip rates being rs 100 for first 4 km and rs 16 per km therfater, unfortunately not even anle to lodge a complaint on the telephone since no one picking up.. Something seriously wrong please investigate regards p.K.Subramanian [protected] t nagar chennai 21/12/2015

I bought the watch exactly 358 days before. (ie, on 16.12.2014) from Pothys Life Style from Thiruvananthapuram city. I was really exited to wear Fastrack at first. But a few months later, things changed. It stops all of a sudden. Thank God, I got 1 year warranty for the battery. Immediately, I approached an authorized service center in the same city(Titan Service Centre - Pattom, Thiruvananthapuram -Ed Heights, Pattom) and got the battery changed.You can check my credentials with the service centre. But unfortunately, to add to my agony, it took only a week's time for it to stop again. I can't believe that this thing comes with a brand name of the prestigious Fastrack. This is so embarrassing. Now, I raise my wrist to look not the time, but whether the second hand really ticks!! I posted the complaint in our friends group in Facebook. It was them who suggested me that I should intimate you as a last resort.

I had purchase a fastrack watch model no-9463al08 dt-06/08/2015 from kolkotta diamond dimenisions pvt ltd. watch warany period is 1year after 2 month the watch suddenly fell down from my hand the belt is broken.that is only for company pesting problem there is no fault from our side. i had gone to titan showroom in raipur they told me you have pay full amount for new belt guarantee is only in more than rs.40000 watch. when my freind want to purchase a watch they are telling there is full guarantee of watch for 1 year in belt also. delear cheat to every customer please change my belt immedietly for good faith with company