Fastrack Complaints & Reviews

Hello Sir,

I had purchased a Fastrack Mens Watch (Model Number: 3081AL01) from Nucleus Mall, Cochin around 2 years ago. 6 months back (June 2015), I gave the watch for repair at the same store due to stoppage and also for changing the strap. And now they called me and told that the watch cannot be repaired, the parts are not available and showed me a slip with Depreciation amount of Rs. 758.

Very bad service from service providers. When I gave the watch to repair, it had only the stoppage issue. Now I feel cheated and also feel that they have damaged watch. I asked them to just give back the watch. But they are telling that they cannot. Without the consent of the customer how can they do all these?

Please provide my watch back or refund the amount and resolve the issue at the earliest. My complaint No: is 1263.

Dear sir/mam, I have bought a fastrack watch of the model no.3024 SM on the date 17/01/15 The dial case of the watch got corroded & as it is under warranty period I have surrendered the watch in the shop where I purchased it & got a acknowledgement receipt dated 24/08/15 for it.At the time of surrendering the watch the shopkeeper told that I would receive the replaced watch in a month but when I call now, I don't get any proper responses. kindly take necessary action.

Hi Team, My name is sathyabalan. Working for an reputed bank in chennai. I have booked fast track call taxi on[protected] . FT booking ID - 54182. Route : Neelangarai to Triplicane. I have asked them to reach at 9.00 where it reached at 9.11. I have boarded the taxi at 9.30. i have the taxi while boarding where it did not showed any waiting charges but showed 99 rupees which is the initial charge for first 4kms. After passing kottivakkam area metre started tickling from 99 where it just passed 2kms. When asked driver he said he has put waiting from 9.15. This was not at all informed to me. when i asked which he did not informed he said that you saw the meter while starting the cab so i did not informed. Thought i will speak with customer care later but i found the waiting charge ran each and every time the vehicle stalls in signal. when i asked he said they will put waiting charge for standing in signals also. I called customer care right sitting in cab, My call was kept on hold and disconnected twice. Third time i reached customer care officer nagendran and he tranferred to complaint handling team. The person by name Iraivan spoke to me and he also informed that they will charge if vehicle stalls in signal. when enquired about initial waiting charge he said they will give spare time 5-10 mins post which they will put waiting charge. Below are my questions: 1. Why the cab did not reach on time?. I have asked to come by 9.00 it came at 9.11. when they put waiting charge after 3mins of their arrival. How will they compensate as they are late by 11 minutes. Does the customer time did not have value? 2. I would agree to the waiting charge but why the driver did not informed me about charge while getting inside the taxi? 3. when he said they will spare for 5-10 before putting waiting but the cab came at 9.11 and started waiting charge from 9.15. why was the grace time not given. 4. Customer care said they will warn the driver, but how is that going to serve my purpose? 5. While was my call dropped by customer care twice? 6. Its absolute cheating as they charge for standing in signal. To my knowledge only cheif minister car would go with out signals. Am not chief minister rather none of the other customer is chief ministers. 7. Finally i end up paying 319 rupees. while in return, i came in City Auto where they also put metre and charged me 189 rupees only. Please take necessary action against the cheating call taxi company.

I booked 9 seater Tavera using fasttrack cutomer care number for morning 11.30 AM. We booked it by 8.30 AM itself, and Tavera driver called by 10.35 AM, But when car came, it was Xylo, 7 seater car. When we asked about this to customer care, they said to take this car, or simply cancel and leave. Our family was waiting to go for a function, and due to time constraint, we took the car at that moment. We called to fasttrack customer care, but the response we got from them was very worst. Such a unethical behavior from the team, when we explained them the situation happened in the morning, and asked them why they changed the car, they didnt even give proper response. They didnt even apologise, and were keep on blaming us that its our mistake that we accepted the car sent to us. They never accepted that its their mistake that they changed the car without even informing us. A very unethical behavior by the customer care member, he was blaming the customer. We just called to convey our problem happened, so that it wont happen again. But they blamed us for everything and this really irritated us. I am never going to get back to fasttrack again. They must remove the customer care unit, as they dont know the meaning for the same.

We have pre booked 7 seated cab on 25 Aug 2015 itself, for 26 Aug 2015 at 17.30 hrs we received booking sms (attached)and on 26 Aug from 16.00 hrs we was calling fast track customer care and they was replying cab will be there in half an hour and bla bla reasons. But at last no taxi has been arranged and when we ask them they gave mobile number [protected] to raise complaint but no one picked. This is the second time we were facing the problem. kindly take some necessary action to ensure customer's service and commitment

Hi There I am Uday and have bought Fastrack sun glasses on last Friday at Marthahalli store. When i went back to store today to exchange with some other i heard from agent no exchange on sun glasses which they were failed in explaining to customer before bying the product. This is my bad experience with Fastrack and don't understand, isn't an agent job to explain company policies to customers? As customers would always go for exchange...

I wanted the original Fastrack watch adjuster with the same original design to be fixed in my watch and went to "Titan Authorized Service Centre - Oppanakara street Coimbatore - 641001". Phone Number[protected]. TIN Number [protected]. My request was submitted on 15/07/2015 and the service provider informed me that only different adjuster is available and i requested for the same original model. Hence after the discussion the service provider raised an order for my watch from company and informed me that i will be completed in 15 days. Now the date is[protected] and actual due date provided on the bill was 18/08/2015. Till date there was no follow up on my issue. I called then personally on 05/08/2015 and he said the watch is ready. When i went i was disappointed that he fixed the same old model not the exact design. Again he requested time till due date and today when i called him, he is saying very cool that i didnt get the design and requested me to come back and take my watch.

I purchased a wrist watch, bracelet of dat has been corroded. .I went to world of titan a service centre, there I was told dat we have no policy to replace dis bracelet. ..they just cleaned dat nd hand overed to me dat watch. I just want to say dat if someone spend an amount approx 2.5 thousands and get such kind of problen withen 3to 4 months then why to waste a lot of money .just go and take a local watch use dat nd throw dat. It was a very bad experience with ur company. Shame on you doing such an activity to your customers .

I have bought new watch and its was under guarantee.. the store person has said me to keep for two days.. and he return me after two days after dat my watch is not working properly... i complain them again but they said that they cant able to help me... what is all this.

From: Rohit Kumar
Sent: Monday, July 27, 2015 11:20 PM
To: Helpdesk ( TitanCare )
Cc: Grace Rajini C.; Amarnath C V ( Service )
Subject: RE: Issue with the Fastrack watch (878155)


HI,


Will I be getting my watch back. This is blunder which I have done by purchasing the watch from your company. This time please for-give me and give me my watch back I will try not to buy anything from your company and also ensure that any one in my friends circle and relatives should not buy any thing from your showroom. I have been fed up from your service. I have a very simple question from you guys that are you repairing my watch or you are trying to re-manufacturing it.


Rohit Kumar | Analyst - UK Refunds, Debit Memo & EBTA |Phone : +[protected], Extn - 23875 |e-mail: Rohit.[protected]@aexp.com|

Supervisor – Naveen Kumar| Sr. Manager - UK Refunds, Debit Memo & EBTA |Phone : +[protected], Extn - 22317|e-mail: naveen.k.[protected]@aexp.com|


[protected][protected][protected][protected]

From: Rohit Kumar
Sent: Wednesday, July 15, 2015 3:33 PM
To: Helpdesk ( TitanCare )
Cc: Grace Rajini C.; Amarnath C V ( Service )
Subject: RE: Issue with the Fastrack watch (878155)


Hi Team,


I have very simple query as with in the year I got second incidence where I had to visit to your care centre. As my watch was under warrantee so your executive entertained me other wise they would have said this is out of warrantee and we will be charging the service fee to make it ok (and that I am sure) and charges will be very high. Last date warrantee of my watch is 15th july 2015 suppose if you make it in the order (Make is ok) and then after some time (I am dam sure) I will be facing the same issue it will be going out of order in that situation what should I be doing. will I get the new watch if I get the same problem in near future because I can not listen the inappropriate language of your executive.


Thanks for reverting the mail. I really appreciate your prompt response.


Regards

Rohit Kumar


[protected][protected][protected][protected]

From: Helpdesk ( TitanCare ) [[protected]@titan.co.in]
Sent: Wednesday, July 15, 2015 12:42 PM
To: Rohit Kumar
Cc: Grace Rajini C.; Amarnath C V ( Service )
Subject: RE: Issue with the Fastrack watch (878155)


Dear Sir


This is with reference to your email dated 14.07.2015 addressed to [protected]@titan.co.in


We are concerned to note the feedback on your recent experience with us. We regret the inconvenience caused.


I am forwarding your feedback to our Service Team to investigate the matter further and reply to you with the best possible solution to this circumstance.


With warm regards,


Ramesh Rao M


From: Rohit Kumar [mailto:Rohit.[protected]@aexp.com]
Sent: Tuesday, July 14, 2015 7:25 PM
To: Helpdesk ( TitanCare )
Subject: Issue with the Fastrack watch


Hi Team,


Greeting from Rohit Kumar!


I had bought one watch from Fastrack on 15th July 2014 design NE3088SL07 since then i am facing the problem with this watch. before that my watch was stopped while working then i contacted to customer service i don't have dates with me but it really took so much of time which was really enough to make me fad-up from you brand and language of the executives are really pathetic. I visited to ( Shop no 7-8, SRS Mall Sector-12 Faridabad-121001 and Phone no:[protected] and now again i am face to problem with the watch now it got moisture and even you can not see the timing while it is moisture. It is water proof even then it gets moisture while car AC is on or the weather condition is not good. When i went to shop to get it ok as it is under warrantee period then i was told you might have dropped the watch in to water after convincing then only they logged the complain and service which is provided by you people is really worse. After buying such a costly watch if it does not work for a year that is such a horrible experience and i will suggest to every one in my touch and friends not to buy the fastrack watches and products


Suggestions for Fastrack company


1. If company is providing the one year warrantee then it should not have gone out of order.

2. If is it out of order then your service should be that perfect that customer is not getting harassed

3. Customer should get the compensation for that.

4. Service and language of the executive must be up to the mark.


Now at the end this is my humble request to Fastrack that please get my watch ok as soon as possible


Name : Rohit Kumar

Mobile no : [protected]


Regards

Rohit Kumar

I purchased Fastrack wristwatch model 4057 PM01, within a 14 months o[censored]se after purchase of this watch, it's strap plastic/rubber part got broken. I went to Titan service center at Dadar (W) Mumbai and asked them to replace the plastic part but instead they replaced complete strap by charging Rs. 300/-. Again this new strap plastic part broken and Titan service center asked to replace complete strap again. I was having concern that the plastic/rubber part used in strap is poor quality and it is braking during short period of time but your service center is forcing customer to buy complete strap. I sent a mail to your email id [protected]@titan.co.in on 18th Feb'15 as per the advise of your executive on toll free helpline number. Thereafter Ms. Grace Rajini ([protected]@titan.co.in) called up to me from Your Bangalore head office, she suggested me to send the photographs of bad parts and as per her suggestion I sent the photographs to her on 5/03/15. Thereafter after she told me that she will arrange the required part soon. But till date neither she has arranged the part nor she is replying to my email. Hope to see positive reply from you. Pradeep Shirsat [protected] [protected]@yahoo.co.in

Hi, I had given my watch for glass replacement on date:[protected], at fasttrack outlet located at alphaone mall Ahmedabad-gujarat. They had given me bill with estimated 15 days to complete the service. After that i visited the store specially to collect my watch 2 times, every time they use to give me new dates. Still the day its been 34 (more then 200% delay) days but i haven't got may watch. Kindly help me out get my watch, otherwise i...

Hi, I had given my watch for glass replacement on date:[protected], at fasttrack outlet located at alphaone mall Ahmedabad-gujarat. They had given me bill with estimated 15 days to complete the service. After that i visited the store specially to collect my watch 2 times, every time they use to give me new dates. Still the day its been 34 (more then 200% delay) days but i haven't got may watch. Kindly help me out get my watch, otherwise i have to take strick actions. Thanks, Riddhi J.

Purchased a fastrack belt online from titan website. Order no.Ec[protected]. Received through courier on 04.07.2015. The product was not good so i made a return request on 05.07.2015. I contacted the customer service they said that my product will be taken back within five working days, but till now (24.07.2015) no one had contacted me to take it back.I had called customer service people thrice, everytime they tell that my complaint was registered and there is some problem with courier service. I was fed up with titan customer service.

I have purchased a fastrack commando 3083SP01 watch in vijayawada at eluru road road branch.. it has a silicon strap and it was damaged with in four months only. they have said that there is no guaranty for watch strap and it is available only for watch machinery., Now what i have to do.. do i need to buy a new strap.. or you guys will provide any assurance. even to buy the straps there is no information available price details your official site also.. Name : S.Hari Babu Phone : +91 [protected] mail ID : hari.[protected]@hotmail.com or hari.[protected]@gmail.com

I have been using the fastrack watch model number 3042SEA, for the past 2 years, its strap is completely degraded, I have almost visited all the fastrack showrooms and titan showrooms for a new strap for the present model. None was available. Please do the needful asap.

Purchase a sunglass on[protected] from FASTRACK vide invoice no[protected]. After 3 to 4month the sunglass frame crack from a defect place which was tell me that its like a design. After that I took it in the service center of Titan but they not received my product which is now in guaranty period but they not changed my product.

Hi, Today 03/07/2015 booked fast track call taxi in chennai. we booked with the discount code 200 rs in fasttrack mobile app. end of the trip we didn't get any message to my login number driver charged 190+ rs for this trip. This is totally cheating. Kindly provide the money back. Booking ID :- 44698 My mobile number :- [protected].

my new fasttrack watche Mode no: 3101sl01 Design DD193 its fully complained. this is my second time problem occur in same product could u plz helpe & give a solution Name : Vineeth Vijayakumar nataserry, ktm 686006 Mob no: [protected] Showroom Address : World Of Titan CSI Commercial center baker jun. Kottayam ph: [protected] Tax Invoice no :[protected] Date : 17/02/2015 Tin : [protected] time 15.58 Total amount : 2995

I purchased fastrack watch(Model -3099SP02) from Pune Central on 24/08/2014. 1)Within a month stem of crown was broken (I really don't know how), when I tried re-adjusting time. It was with service center ("TITAN CARE" "M/S V R AGENCIES PVT LTD II " located at 'ITI Road, Aundh, Pune-07') for couple of weeks. They repaired it and watch was working fine. 2) In January 2015, My watch suddenly stopped working. I had to rush to same service center mentioned above. As per the watch care expert, Machine might have been damaged and they need to replace it. It is currently not available and we need a couple of weeks to get this replaced. They returned me the watch after "Approx delivery" date. 3) Currently the crown of this watch is broken. It was broken when I had the watch on my wrist. The same service center now demands Rs. 100/- for CROWN STEM cost. The watch is still under the warranty period. This was not at ll expected when I purchased fastrack watch. I haven't really mis-handled watch by any means. I have cared a lot for my watch. I need to get this watch replaced as I am at all satisfied with performance of this watch. Thanks, Krunal Khatri.