Fastrack Complaints & Reviews

I had given my wathc to the Tohfa Watch care centre Ahmedabad for getting replacement of strap for above mentioned watch on 5/11/2014. In spite of repeated visits to the centre they are unable to provide me the new strap and asked me to contact co. executive directly on [protected] as the same was not being provided by the company for replacement. I contacted at above number and registered my greivance vide no. 727540 on 31/12/2014 . the executive assured to contact me with solution within 2 working days. however till date no solution has been provided even after repeated call to customer care.

I bought a watch from the fastrack showroom at trivandrum on 11/10/2014.It is Rs.3000/- worth.Its metal quality is so bad that i was not able to use it more than two times.When i used it my wrist skin got allergic.i.am not able to use it.i approched the showrrom but i felt like they are forwarding lame excuses.so i need to know whether its possible to get a solution.i expect a better quality from a brand like fastrack. Looking forward for ur cooperation Regards Jayakrishnan Ph:[protected]

my name is krishnakanth [protected] iam using fasttrack watch c872 model bad luck my watch belt i s damged due to iam went to so many fasttrack show rooms in vijayawada asking my watch belts all of showrooms dealers are told me same matter .. ur product i s stoped in marked so there is no accessories in ur watch model of fasttrack c872 belts -- please reply me mail id kk.[protected]@gmail.com i need my watch belts of fasttrack c872-9297PSA please provide me

I bought a fastrack watch recently just two months and it stopped working, I visited the titan showroom at kottivakkam, chennai, to get my problme sorted out, The service officcial dint at all reply properly and he says it will take 35 days to get my problem fixed, but he also mentioned that if i give it at the pondy bazaar branch i 'll get it in a week. They could have cleared the problem there itself or taken it to the pondy bazzar branch themselves. i pay 2750 to buy a watch and it stops working in two months and now i have to go around to get the watch fixed.

i have bought a new fastrack watch model no. DC711 3 months ago. it suddenly stopped working and colour is being faded. i didnot get any positive response by the shopkeeper. now i am fed up and want it to be replaced. Naresh Sahu [protected] Udaipur (Raj.)

Respected Sir/Madam, This is to inform you that I have bought a Fastrack Watch (model no-1387SSB) on 9th March 2013 from World of Titan, Park Street, Kolkata. Within 1 and 1/2 year the watch dial damaged. The dial sides occur perforation, due to that shirts cuffs has been damaged. For your clear view please go through the attachment. Regards, Supriya Chandra M- [protected] E_mail ID - supriyo.[protected]@gmail.com

Respected Sir/Madam, I have purchased a wrist watch on 27th November 2014, 3099SM05 inr 2095/-. But it is not working properly and the water is entering in the watch.I am already visited your C.G.Road show-room but his representative’s behave is not so good and he can’t listen my complain. So what can I do…? Please give me proper solution as early as possible otherwise exchange my watch..

I purchased a wrist watch on 4 august 2013 from titan showroom named euro style in laxmi nagar. After about 8 months the watch stopped.I took the watch to the shop and it waas sent to fastrack company and i was informed that its cell had stopped working so it was replaced by the company. After a month again the same problem occurred, again I, took it to and it was again sent back to company then as we were told it machine was replaced this time. This went on for atleast four times and now this is the fifth time. Now the watch stops and again starts after we bang it on a soft surface like our hand then again stops and starts. Design no. N9333P.P01J Stock no. 4170227 I have lodged my complaint on 30 november 2014. No appropriate action has been taken against my complaint till now even when my watch is under warranty. I request you to please take the appropriate action before its too late.

Hi iam abu, i was brought my fast track watch on june 2014, but it stopped working in the month of august 2014 itself, but the service centre in chrompet chennai, was irresponsible to take my watch for repair. I had a free service but iam ready to pay for the service. But the technician says we not responsible for machine of the watch it is fully damaged. Iam frustrated, here after iam not ready to take risk in buying of fast track products.

Hi I am Abhishek, i am writing this Complain after being frustred from Fastrack after sale services. I had given my watch to titan care for 3 times again the problem persist and i have not received any info about my watch problem yet. My Fastrack watch is in under warranty of yet 16 months, model number 9950pp05j Date of purchase 01/09/2013, Shop - Phoenix mall (Pantaloons). I am awaiting for reply of my grivience.. My Email ID abhishek.[protected]@live.com

hi My name is parag . I bought a fastrack watch on[protected] but watch is rusting My hand was cut, Been chipping And in it there was bleeding from Shop keeper says that it will not warranty Tell you this is my fault . The watch is Rusting...

Hi, This is Mr.Farooque Khar Staying in Mumbai I bought fast track watch but from the first day of that there are so many problem are accure. several times I gave it to your repair center but I have not happy for it. So finally I decided to sent you an email, this is my first and last mail to your company if you didnt solve my problem then this mail and the copy of bill will forward to consumer court.I am attaching my bill copy. Waitning for your positive reply. Thanks & Regards, Needful & Oblige. Mr.Farooque Khan [protected] [protected]@gmail.com

Dear Sir, I have purchased fasttrack 9336sl01 watch from Vijay Watch Agencies, Solapur, Maharashtra. It was not running well. I have given for repairy for 3-4 times. He given me telling that now its resolved, but its was not resolved. At fourth time he given me the watch by changing second hand of the watch. The previous was red colored second hand, and he given me with yellow color second hand. I asked him about this then he told me that it is not changed. Again I was having same issue with the watch. It was not running good. Then he told that we will send it to company and machine will be changed. After one and half month he given me the watch by chaning the hour and minute hand of the watch. When I asked about that he is telling that it is not changed. Your model is having same minute and hour hand. When I asked to show same piece, in that piece the hands were different. I asked him about this he is telling me that the changed this. We dont know about this. At that time i told him about last time you have changed the second hand, at that time he accepted that they have changed it. This time whatever the minute hand and hour hand is, it is not matching the watch. It is not looking nice. So please look into this issue. It is very serious issue. He is making people fool. Waiting for your reply. Thanks Anand Jaju Ph:-[protected] / [protected] Taluka-Akkalkot Dist-Solapur State-Maharashtra

I bought a fasttrack handbag worth rs. 2000, model no. : On 22nd december 2013 around evening 6_8:30 pm from shoppers stop outlet at Dainik Bhaskar Mall, Bhopal (M.P.) I have lost the bill and the guarantee card handed over to me has not been sealed. The material of the handbag started to come out on its own, neither it got scratched or something, just the top layer is getting worn since july 2014 The bag appears uneven/rough. what can be done now ?

To the concerned, I had purchase a Watch from Fast Track last year 2013(with 2 years warranty) After 1 month Watch color got fed and when I went to Fast track shop( Disha Time Point Janak Puri District Center Delhi) they told me to use sketch pen to fill watch fed color (This is completely unacceptable) but somehow I managed. Now my Watch straps has come out and unfortunately I lost my bill and warranty card. This time I went to same fast track shop and spoke to the shop manager who says we sale many brands so its difficult to manager every customer bill record because we do it manually so it might take 1 month to pull out record. I am fail to understand why they do bill record manually this should be systematic bill system so that it won’t take 1 month to fetch customer bill record. Top of that He did not want to listen anything from me, was trying to blame me that I am defaulter because I lost my bill and warranty card. I understand I lost it and I accepted but that does not mean they don’t keep record in a proper manner to fetch bill details of customer its also their responsibility but he could not admit or ensure anything which feel customer relax and better and he was too loud and just trying to make customer unhappy with his unprofessional behavior which badly leads a worst customer experience. I have paid around 1800 rs for this Fast track watch and this is the way we get treated ... The shop manager doesn't agree to admit or assure anything all he says its customer mistake, . Please help us with issue. Regards. Bobby Mehra +91 [protected]

Hi, I had purchase a watch from Fast Track a few months ago .The Watch stopped working in a months time .I took the watch to the closest "World of Titan" (kamanahalli) where the service center check the watch and asks me to go the place where the watch was purchased.I took it the Fast Track Showroom in Phoenix Mall. Spoke to the Store manager called "Srini" who says that in a 1000 watches that we make there will be 1 that will be defective.There is nothing he can do even thought the product in well within the warranty.He initally asked me to check with the service center and when informed that we have done that he wanted us to take the watch to Safina plaza in shivajinagar and have it serviced there.We have infromed him that it has been done once already but he says there is nothing he can do .. We have paid 1300 rs for the product and this is the way we get treated ... The store manager doesnt agree to do anything all he says is he cant do any thing, . Please help us with issue. Regards. Robin

Hi I am Abhijit Kasar( encircle no.[protected] Regular customer of fastrack brand. I have gifted my friend Analog watch( Variant no.9462AL02 DC719 MRP.2295/- TIN [protected]V Dated 4/1/2014) I found the stopage problem in the watch.As it is in warrenty period I want to claim the warrenty for the product. As i am not satisfy with the service given by ur service centres in pune. Same problem has occurred for the another gifted watch. I am not satisfy with the service of the fast track.If the service not given properly, i will not "Move On "with fastrack now onwards. Please response to my complaint. Thanking you, Regards, Abhijit Kasar [protected]

I bought worth Fastrack 9732Ql02-Dc458 Black/Black Analog Watch worth rs2000/- at VEDAM MOBILES AND WATCH STORE phone no[protected], MADANAPALLY ANDHRA PRADESH in the month of February of this year(2014)...And from that month too till now i had to take it to the shop 4 times for servicing, they take it and say tat it has got some problem in the engine and sending it to the company for servicing each time and wont respond me back for months..when i cal them myself get it from shop it wont work for even 24hrs..i dunno whats wrong with them they say "company not responding to us"..i am vexed up with these..it never worked from the day i bought. when i asked for replacement they are saying its applicable for only "warranty" that a period of 1year..in these 9 months it was under servicing process in that shop for almost 5months...so my question is "why should we spend rs2000/- on non working metal thats of no use?" i am very frustrated.

I brought 2 fastrack watches worth Rs. 2753/- and 2830/- both had same problems. After one year one month i faced corrosion problem and as 1 months passed after free servicing period i paid 1200/ for repairing the dyle . for another watch it got corrosion within an year but failed to reach the service center as i was out of india. after returning i visited service center in KALYAN, TAITAIN SHOROOM, but as 1 year 1 month is passed from buying date they asked me to pay for the same. i gave my watch to repair but after a month they have returned me as it was, saying the parts are not available with the company one. I am very disappointed with your product and the services Please find the attachments. Thanks & Regards Avdhoot Yadav Mob - [protected].

I had bought a ladies leather bag a year prior. My complain is that the leather is now coming of like peels of oranges, it has become of no use as the look of bag has completely change. i had purchased the bag for some more than 2 grand but the quality seems as that of street bag.. Very frustrated...