Fastrack — fastrack 3153 kga

Address:Coimbatore, Tamil Nadu, 641654

I have bought a fastrack 3153kga model watch from a fastrack retailer with warranty. But within a month the buggle got broken and lost. When i ask the retailer they told that the company won't sell spares like this. This is really insane. How am i supposed to lose my money with this low quality watch that won't even last for two months. I need a solution for this issue.
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Dear Arun,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve
Arunarjun's [Complaint's author] reply, Jan 2, 2019
Dear Steve,

This is to respond to your reply on my complaint on fastrack 3153 kga model wrist watch. Thanks for responding to my concern. You have asked me to update my contact details. Please note the details and give me a solution as soon as possible.
Mobile: +919940812960, +918778430003
Email: arun96arjun@gmail.com
Hello my name is anusha vaka, i ordered the product of fastrack watch combo but the item is not qualitative and not get what i ordered the item is not worth of money... so plese refund the amount as early as possiable, item order number is BTE16Dec30...

Hi team,
The watch which I had taken was not going to run again and again, for many months I am worried about it, please, of my problem soleve as soon as possible .
Need your support
---
Mohd Yaseen
[protected]

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