Fastrack — Metal deteriorated after 2 years

Address:Tumkur, Karnataka

Dear sir/madam I have fast track model no. Which is printed on back side case 1230SSB, case is deteriorated after 2 years o[censored]se it is very irritating when I wear so could you help me why the wear takes place, I think you people are not using the good quality steel for making cases. Please guide me what to do now...My father has 15 years old HMT watch still it is working awesome & its body is very good I don't no for 2 years your watch become worst & hand skin is damaged & my skin getting wear
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Dear [protected]@hotmail.com,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve
Thanks for the reply and My contact number [protected]@hotmail.com
Puneeth: [protected]
Dear Puneeth

Thank you for confirming your contact number/email id. Our goal is to always deliver an amazing overall customer experience.

Building raving fans and brand ambassadors out of all our customers is our mission. We know how important it is to solve your complaint at the earliest. Soon you might get a call/revert mail on your contact details; please check your mail box as well.

Let us know if we can help you further. In case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve
Dear Puneeth


Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,

Steve

To repair broken watch

Hi, I bought a fastrack chronography watch before 3-4 months.Today my watch had hitted in wall by mistake and some part of the glass has broken. Is there any way to repair it ? Thanks

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