FastWay Transmission Complaints & Reviews

My internet is not working properly since almost two months, it's been on and off. Several times my transactions god declined and money got stuck between bank and the merchant because of sudden disconnection of internet. I have been keep calling them at least 4-5 times a day but every time they keep saying one thing technician will visit in 4-6 working hours but no one has ever visited nor did i receive and call from them. Whenever i ask them to transfer my call to their supervisor or senior executive they put my call on hold for more than 20 minutes and then end up hanging up on me i mean seriously? They never let me speak with their seniors. Executives only know to repeat the same thing "am sorry, am sorry", whenever i ask them why technician hasn't visited yet and why my inter net is not working they only answer with the same exact thing "am sorry". Man i don't need your apology. All i need is the answer to my question. I am paying for all of these services for what? They are all lying to me every time. I am so pissed i mean we are supposed to give them money our precious time still no better services? Are they scamming us? Getting money not providing services. After every other day internet gets off repeatedly from last two months. What am i supposed to do? Where should i go? What is wrong with our country? Everyone is looting us and we are helpless. I have been in loss because my work is online, whenever i ask them to disconnect my connection if i continue to see the problems with no resolution given, they do not listen to me and make excuses that i should wait one last time and they will send a technician but nothing happens. I even have technician's number who never answer my calls guy named prabhjot [protected]. Who is responsible for the loss i've had? I need them to wavor me the amount of two months. I have screenshots of the call duration and the complaint status that i am going to upload. The funny thing is they keep solving the status of my complaints on their own without fixing the problem i mean seriously?
Kindly look into the matter i would really appreciate it.
Will look forward to hear back from you.

Netplus broadband
5th floor opp gurdev hospital the grand mall h block ludhiana 141012
Telephone: +[protected]
Enterprise no:+[protected]

I am from kharar, my fastway cable is not working since last more than 15 days and i have lodged numerous complaints on their customer care but in vain, every time they ask common questions like color of your setup box bla bla, then commit that it will be rectified within 4-6 working hours but nothing is happening. I have lodged complaint more than 4 times, one sms is received and they provide a cell no of the concerned person who never picks the call.

This is the quality of services they are providing to customer, very particular to get the monthly payment but leased bothered about providing services.
I suppose this is an essential service and you are out of world if you are unable to watch tv.

Cabel not coming from last 2 days, the person who comes for collecting the money, is not picking up the phones or keeping his phone on engage, making fool o[censored]s. Are we people fool doping you mail every after the third day.

I don't know why we are paying you when u don't have a proper plant established.

Straightaway let us know, i[censored] can not provide the services, take us setup box back and pay us the refund we are paying you for nothing.

This time i would be taking the strict action on fast-way, for such kind of behavior.

Abhinav kumar
To:
[protected]@fastway.in
Cc:
Vivek. [protected]@fastway.in

28 may at 8:10 pm

I'm still waiting for your reply. Before replying go through my trial mail and last time i'm saying "don't test my patience"

Abhinav kumar
[protected]

Sent from yahoo mail on android

On mon, 28 may 2018 at 19:26, abhinav kumar
Wrote:
I'm asking are you replying my query on behalf of fastway or someone else. I was using fastway in chandigarh and now again fastway in patiala. Then why you are saying me to contact old cable opertaor as old cable operator was fastway itself.
You just ask your cable operator at chandigarh that he has taken money or not???

Abhinav
[protected]

Sent from yahoo mail on android

On mon, 28 may 2018 at 19:19, customer care
Wrote:
Dear customer

We already revert you in trail mail that for this query you can contact with your old cable operator.

Regards
Fastway customer care

On mon, may 28, 2018 at 6:58 pm, abhinav kumar wrote:
Pls reply me i'm still waiting for your reply.

Abhinav kumar
[protected]

Sent from yahoo mail on android

On mon, 28 may 2018 at 18:19, abhinav kumar
Wrote:
Are you replying my query on behalf of fastway cable services or on behalf of patiala and chandigarh. I want to let you clear that i was using fastway service in chandigarh and now again fastway at patiala.

Abhinav
[protected]

Sent from yahoo mail on android

On mon, 28 may 2018 at 18:15, abhinav kumar
Wrote:
That cable operator was also from fastway cable chandigarh.

Sent from yahoo mail on android

On mon, 28 may 2018 at 18:13, abhinav kumar
Wrote:
Let me clear that old cable operator works under you or some one else???

Abhinav

Sent from yahoo mail on android

On mon, 28 may 2018 at 18:10, customer care
Wrote:
Dear customer

We would like to inform you that for this query you can contact with your old cable operator.

Regards
Fastway customer care

On mon, may 28, 2018 at 6:07 pm, abhinav kumar wrote:
What about the amount i have paid on 14th april. That was of which month???

Abhinav

Sent from yahoo mail on android

On mon, 28 may 2018 at 18:00, customer care
Wrote:
Dear customer

Already discuss with you that rent you have paid on 26 april is rent of april month we already clear your query regarding this.

Regards
Fastway customer care

On mon, may 28, 2018 at 5:44 pm, abhinav kumar wrote:
Dear sir,

Can you provide the status of my query. How much time should i wait. Reply me asap

Abhinav
[protected]

Sent from yahoo mail on android

On sat, 26 may 2018 at 11:45, abhinav kumar
Wrote:
Dear sir,

2 days have gone but still you people don't care to answer my query. Rs 300 is not a huge amount but i wont let it go anyway. I'm still requesting you to give reply me asap.

Abhinav kumar
[protected]

Sent from yahoo mail on android

On thu, 24 may 2018 at 11:30, abhinav kumar
Wrote:
Dear sir,

Yesterday i have got a call from ludhiana office. Some one mr ravi (Team leader) again told me some illogical statement towards the payment which i made. I'm totally inconvinced with him.
However i told him to reply me through mail whatever he told me. But till today nothing have been received from him.
Moreover before sending mail pls let me clarify how you can take rs 600 for 1 month and also let me know if in chandigarh he take 300 on 14 april then for what period he takes rs 300 and if on 26th he takes 300 then also for what period he takes.
Pls provide facts and figure before sending mail and also dont send any illogical statement.

Waiting for your reply

Abhinav kumar
[protected]

Sent from yahoo mail on android

On wed, 23 may 2018 at 17:49, abhinav kumar
Wrote:
Dear sir,

Please reply. I 'm waiting for it. Let me know my query has been escalated or not??

Abhinav kumar
[protected]

Sent from yahoo mail on android

On tue, 22 may 2018 at 22:16, abhinav kumar
Wrote:
Dear sir,

After making so many mails finally i have got cable connection. I have to give 300 (Monthly charge) + 380 (Wire) i. E total of rs 680.

Now please clarify me one thing i have given rs 300 to the cable operator of chandigarh for the month of april on 14th april and again after getting transfer to patiala, cable operator of patiala again taken rs 300 on 26 th april for the month of april. Its means i have to give rs 600 for the month of april. The cable operator over here mr sonu chauhan told me that i have taken rs 300 for just 4 days as connection of cable was done on 26th april. So this rs 300 is valid for 30th april (Which i came to know today only). Earlier i thought this 300 what i 'm giving is for next 1 month.

So kindly let me know how it is justified. Kindly reply me accordingly and as soon as possible. I 'm waiting for your reply.

Regards

Abhinav kumar
Patiala
[protected]

Sent from yahoo mail on android

On mon, 23 apr 2018 at 22:06, abhinav kumar
Wrote:
I have already submitted for the month of april 2018 to the cable operator at chandigarh then again why should i again pay it.

Sent from yahoo mail on android

On sun, 15 apr 2018 at 17:54, customer care
Wrote:
Dear customer,

Greetings from fastway!

This is in reference to your email regarding stb transfer of service on your fastway customer and box number mac no 08:80:39:23:84:b7

I regret any inconvenience caused.

Please be informed that your concern has been registered with number cr-[protected]

Kindly note that the issue has been escalated to the concerned department. Once we get the details from them, we will revert back to you.

We assure you that the issue would be resolved to your satisfaction and you would not face such inconvenience in future.

For further queries, please do email. We would be delighted to assist you.

Regards
Fastway customer care

On sun, apr 15, 2018 at 5:32 pm, abhinav kumar wrote:
Dear sir,
I have taken fastway cable connection when i was in chandigarh. Mac number of that was [protected]b7. Now i have transferred to patiala. Therefore kindly transfer my connection of same to patiala. Also provide me the noc. I have made the payment upto april 2018. Also provide me the local cable operator number of patiala.

Thanking you

Abhinav kumar
Mac no-[protected]b7
Mob-[protected]

Earlier address: 2305 b, sector 42 c, chandigarh

Present address:mig-28g/f, sst nagar, sbi officers colony, patiala.

Sent from yahoo mail on android

Regards, i got installed a fastway hd cable connection yesterday in my residence in housing board colony sanjouli, shimla, h. P.

The remote received in the pack is an ordinary one and has no functions for recording. This was brought in notice of the cable guy, who advised me to talk to customer care. On trying to customer care, i was given the number of shimla customer care, which no body answered.

Kindly look into the matter and replace the remote with the one as shown in the brochure.

I had reqested to change my plan from 1299 to 899 on 27th march 2018 but the bill comes out to be 1500... What a fraud... When i called customer care for such issue they said you are using a 1299 plan... They directly lied to me... After few day i had reqested to activate 699 plan... But no message on email or phone no. Is received by me... My customer id is 989981 malkit singh

I have been requesting for cable connection since last one month. no cbale connection is being provided by your company. I have also talked to customer care two times. firdst time i made a request for new cable connection no is 20281. but no action was taken. later i have requested so many times to the service provider he oftenly replies like non availablitiy of setup box, wire or time or business due to collection day etc.etc. its a totally harassment.

Hi, (CRN-CR-[protected]) your complaint no. 02052018W1616143 will be resolved in 4-8 working hrs by M/s MANJIT_SINGH [protected]
As this is my complaint no and till now I don’t get any service and any respons from customer care as well as cable operate . When I call to customer care they side they are out of service the employee name balraj singh and his manager Mr Pritpal singh is not picking my phone and there are from Ludhiana customer care this is so much disappointed from fastway side very bad service ...

Dated[protected]

Subject : complaint

My issue which is pendent since january 2018 has not been resolved till date by you.
The issue is as under:
Person appointed by local cable operator namely mr. Suhkwinder singh to collect monthly subscription charges did not came to my place i. E. H. No.17, first floor, sector 33-a, chandigarh to collect the subscription charges for the month of january 2018 as a result the connection was disconnected in mid-january 2018.
When i asked mr suhkwinder why he did not came to collect monthly fee for cable connection for past 2 and a half months? He replied that he ring the bell from the ground floor and the bell was not working.
He should have come upstairs and ring the doorbell.
Meaning thereby that mr. Suhkwinder singh did not bothered to come upstairs to collect money.
Such is an example notorious practices performed by lco personals.
Also thereafter till 27-3-18 he did not came at my place.
Repeatedly i tried to contact at the number [protected] (Local operator) and [protected].
These numbers are provided to me by fastway via sms in response to my complaints lodged with fatsway at its toll free number [protected].
But actually the said two numbers do not exist. Again a notorious practices are performed by mco personals
Then somehow i got the working contact number[protected], [protected], and [protected] but further added to my harassment on behalf of local operator as no one picked my repeated calls on these numbers.
I continued lodging complaints on fastway toll free number [protected].
The connection remained disconnected till 27-3-18.
Suddenly on 28-3-18 two persons came to my place in my absence to attend to my pending complaint since january 2018.
They took rs.600/- from my wife and gave her a receipt dated 28-3-18 of the said amount and mentioned on the receipt the payment for the months of jan.2018 and march 2018., the period for which cable connection remained disconnected.
When my wife asked why you are taking money for the months when the connection remained disconnected, the operator’s person instead of justifying, he misbehaved with my wife.
My wife being afraid of being misbehaved did not asked anything further.
When i came home and came to know about the said dictating behaviour of the persons deputed by local cable operator, again i have to make numbers of call at [protected] but no one picked and after repeated attempts suddenly a madam responded and i was able to talk, i explained the matter and she handed over the phone to mr suhkwinder (Person appointed by lco to collect subscription fee).
When i asked mr suhkwinder - why he did not came on first floor to collect monthly fee for cable connection for past 2 and a half months? He replied that he ring the bell from the ground floor and the bell was not working. He did not bothered to come upstairs to collect money.
I also tried to contact at local head office no.[protected]. My call was picked after spending a lot of time for repeated calls. I explained the matter to the attending person.
He assured me that the money taken for the month of march 2018 and half moth of jan 2018 will be adjusted for the month of april 2018 onwards.
But suddenly on 26-4-18 again the cable connection was disconnected.
Now i tried many times to connect on mobile and landline numbers but no one is picking the calls till today i. E.28-4-18.
When i lodged complaints on fastway toll free number [protected] and explained the matter but they did not resolved the matter told me to contact the loc.
It seems fastway work in collusion with local cable operator fixed by fastway for unethical money gains.
Person attending toll free no. [protected] give the same answer every time that we will resolve the issue within 6 hours of time but nothing is done.

The intensions of the local loc - m/s oriental cable network, sco 284, sector 32-d, chandigarh (Address as mentioned on receipt) are clear - i. E.
To grab the money for the period the connection remained disconnected i. E. Half the month of january and month of march 2018 till 27-3-18.

It is duty of moc to spot-on the loc for it offences o[censored]nethical means of collecting money from the cable scribers for the period the connection remained disconnected.
But it did not do so till date.

My grievance in in short as under:
1. Person appointed by local cable operator namely mr. Suhkwinder singh did not came to my place from jan 2018 to 27-3-18 to collect the subscription fee. It is his fault.
2. Misbehaviour by the above said person. Threats by loc persons.
3. The local cable operator intentionally do not pick the calls or intentionally did not improve the call attending system. It is again a fault and intentional harassment caused on the part of loc.
4. The cable connection was disconnected in mid-january 2018 without prior information. Again it is fault on part of loc/ moc.
5. Instead of adjusting the illegal fee taken for the half month of jan 18 and month of march till 27-3-18, the connection was again suddenly disconnected on 26-4-18. It is again a fault on part of moc/ loc
6. If a cable subscriber complain for bad services. The cable connection is disconnected on the pretext of non-payment. It is again a corrupt practice adopted by cable operator.
7. By disconnecting the cable connection, causing harassment to me and my family and i am unable to change the cable operator as there is no other option for me to choose another cable operator as there is only one cable operator in the area.
Reasons for all the above is monopoly of cable operator as is clear in my case.

You are requested to stop the unethical practice executed by m/s oriental cable network, sco 284, sector 32-d, chandigarh/ the local cable operator.

Thanking you

Yours faithfully

Amarjit singh
House no. 17, first floor,
Sector 33-a, chandigarh.

Mac no.[protected]bbt

Dear sir,

I have just been transferred from chandigarh to patiala. I have requested fastway transmission to get my connection transferred from chandigarh to patiala. But here the local cable operator mr sonu chauhan is demanding more than enough amount for the connection. As per the calculation the actual amount he should charge should be rs 200 but he demanding rs 500. This is very illegal. Kindly do the needful.

Also despite my regular emails in customer care no one bothers to reply.

Abhinav kumar
[protected]

H. No 28 g/f, sst nagar, patiala

Dear Fastway,

I am living at house no-466, Mohali Anandpur, Pathankot in Punjab. I had new connection of your Fastway. I had also installed set top box MAC (0880393FBF20). I want to uninstall current distributer(Mr. Manoj Kumar) set top box because his cable is not telecasting for 05 to 10 days. And when I talked to customer care regarding this they told me that your distribution is not paying money on time to fastway.so i want to refund my security money. But distributer(Mr. Manoj kumar)is deny to refund and told me that money refunding is not in Fastway policy. He also behaved very rudely. He is also dishonor your brand value. Yesterday I had made call to your customer care and you ensure me to refunding money. So please refund my money or change my distributer. And also cancel his licensee Unless I am going to take legal action against this distribution and you.

Pics of payment card and set top are also attached for the your reference
I have submitted the company day maill on 16-apr-2017

Dear sir
Our fastway cable two boxes close due to payment reason
I have paid the payment 15.04.2018 for rs, 1100/- by cash
But my one box open 17.04.2018 but secound box not open, i have call the customer care number [protected] customer care speak me we have not received your payment.
But i have already paid the payment,
Dealer lovely cable speak me again again i have solve the problum
Today not pick my phone i am very abset pls solve my problum

Our cable operator no. [protected], [protected]

I am facing a lot of problem since 2 months... Fastway workers don't collect the bill from us and they cut the connection this is ridiculous... And when i contact [protected] they say u need to talk to the local operators... I'm calling the local operator from 2 days but no response... Some action need to be taken against them... It happened last months too, they collected the money but didn't deposit in the office and they cut our connection... Not at all professional behavior... Disappointed from the service of fastway... I need a strict action to be taken otherwise i'm going to replace my connection with some other operator

Mac number - [protected]f s/n - fcbfrfdln, error 109 this fastway network is not working from 10 days and mostly dont work for many days every month. We have already complaint it to the operater but operater is not taking any steps regarding the issue, he is not taking complaint seriously and just avoiding it. Payment is already done from our side but operater is not working on it. Now it has just become a headche really poor services are being served. Kindly solve this issue as soon as possible.

I paid monthly rents on time but stb. Shows notification, error 109 for last 4 days. I complained about on toll free customer care no.[protected].
And they told me every time that your payment is due, but i paid, and told me to contact local operators. First i started try to contact locals but they don't pick up call easy. And then local cable operator told me that your complaint is resolving and 2 days more to need.
Very bad attitude by local cable operators.
I hope someone do some effort for resolving

I paid monthly rents on time but stb. Shows notification, error 109 for last 4 days. I complained about on toll free customer care no.[protected].
And they told me every time that your payment is due, but i paid, and told me to contact local operators. First i started try to contact locals but they don't pick up call easy. And then local cable operator told me that your complaint is resolving and 2 days more to need.
Very bad attitude by local cable operators.
I hope someone do some effort for resolving it.

I have already pay your monthly rental of december in advance to our cable distributor but my cable distributor of maqsudan jalandhar dont pay the pending dues to you sir which he already collected from us in advance. He also take security from us for set up box but the connection name on set up box id is not mine. So i request u sir pls take the necessary action against this fraud company.

I neeraj kumar r/o harcharan nagar cable opertor was harss the coustmer about cable payment if any coustmer not to pay in time payment of one month cable opertor was close the cable connection i am paid the cheque of two month on 5pm but not start the cable connection till 8pm when i call the cable person he was very much abuse languge to talk with me then i complaint in coustmer care he was not help me my complaint no. Is 09112017w946004 vide crn no.[protected] i am request the fastwy authorities to change the cable opertor and give the connection to any other person

Sir,

I am a customer of fastest cable network at amritsar from so many years. My set top box is not working properly from last month and so many verbal complaints to our lco no action done. After that i have lodged complaint at customer care on dt.20/10/2017 and they given complaint no.20102017w870541, but till date nothing has been done.
Kindly do some favor to resolve it as soon possible.
Thanks and regards,
Pavneet singh
(M[protected]

Hello
Indian consumer complaints forum.
Respected sir/madam

मेरा नाम f. D. Khan h. No.04373, st no.5, balraj nagar, near baba deep singh nagar bathinda, and mobile number [protected] है
मेरा setbpx mac number - 24767d64b5df है!
मैंने 30/09/2017 को setbox के regarding एक complaint [protected] customer care number करवाई थी जिसका
Complaint number[protected]w791557 है जो की तीन दिनों से pending पड़ी है!
मै लगातार आपके cutomer care number पर कॉल कर रहा हु लेकिन अभी तक मेरी प्रॉब्लम साल्व नहीं हुई है!!
आपके कस्टमर केयर नंबर [protected] पर कंप्लेंट करने का क्या फायदा जहा कोई सुनवाई नहीं होती!!

आज 22/10/2017 को मैंने फिर customer care पे बात की उन्होंने बताया की मेरी कोई भी कंप्लेंट नहीं है, और मुझे एक न्य कंप्लेंट नंबर[protected]w879030 दे दिया है!
ये service है fastway की
आपसे गुजारिश है की मेरी समस्या का जल्द से जल्द समाधान किया जाये!
धन्नवाद!!