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Federal Bank Complaints & Reviews

3.2
Updated: Jun 26, 2025
Complaints 517
Resolved
320
Unresolved
197
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Federal Bank reviews & complaints page 21

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A
Abhinav KA
from Mumbai, Maharashtra
Sep 14, 2017
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Address: Thrissur, Kerala, 680581

I'm having oppo f1s mobile.
I have updated my os to marshmallow after that the fedmobile app is not working on my mobile...
Please tell me the reason
Federal Bank customer support has been notified about the posted complaint.
First Rs 139 decreased from the balance amount with out any federal message.
Secondly Rs 90 decreased from the balance amount with out any federal message.
or they are decreasing the amount with out showing the reason.
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    Dhanush14
    from Chennai, Tamil Nadu
    Sep 13, 2017
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    Address: 691574

    Sir i give a writen letter to our bank on dated 23/8/16 for keep and block thousand rs to my account because from 11/1/16 they start to from my account minbal chrg amount with out phone messege. So frm that letter date i am keeping thousand in my account. But unfortunately system or who one start to cut from the balance 1285 on date 28/10/16 with out massage now the balance is 57 rupees. So kindly help me to continue or disclose thi a/c.

    Thanks & best regards
    Thanuja, m
    Fdrl0002081
    Federal Bank customer support has been notified about the posted complaint.
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      S
      Saji raveendran
      Sep 13, 2017
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      Address: Kottayam, Kerala, 695608

      Dear sir,
      My name is saji raveendran. Iam an nre account holder. My account in fedaral bank kallara. Thiruvananthapuram kerala india ifsc code fdrl0001735. Actully my compliant is
      I started my account 5 years ago. Most of the time my wife use my atm card for cash widrawals. Some times using check. When she going for widrawals they said the sign is different. Last month i send my renewed pasport copy, my visa copy everything. Until now they didn't give any reply for my email. Also they didn't take any action. So i don't want to continue my account anymore. At least they receive the document. Just informed me. The staff's very irresponsible. I'm very sorry to write this email.
      Federal Bank customer support has been notified about the posted complaint.
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        A
        afadhu
        Aug 25, 2017
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        Address: Ernakulam, Kerala
        Website: www.federalbank.co.in

        I received the sms from federal bank, stating that debit card is expiring on 31st july 2017 and as a replacement of your existing card, a new emv chip debit card with the same card number had already been sent to you. Please find the attachment for reference.
        Please note that i haven't received the card yet, kindly send it to my home country address.

        Afadhu v s
        Saranya
        Mampara po
        Ranni perunad
        Pathanamthitta
        Pin 689711

        I send the mail to customer service on aug 13th till now i haven't receive any updates from the bank.

        Awaiting your swift response.
        Federal Bank customer support has been notified about the posted complaint.
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          M
          manaspp9102
          Aug 25, 2017
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          Address: Kannur, Kerala, 670631

          Hi team,
          Iam a fedralbank customer now iam in abudhabi (Uae) now i have not get any balance information because my indian registered sim not working hear pls change my number to this number
          Old registered number:[protected]
          New number [protected] account number [protected]
          Name manas pp
          Don[protected]
          This is my registered email id:[protected]@gmail.com
          Kindly check and need report
          Federal Bank customer support has been notified about the posted complaint.
          Hi my name sijo Thomas I am federal bank customnoer now I am in Mumbai now I have not get any balance information because my Saudi registered SIM not working here please change my number this my new number [protected]. This my registered email I'd [protected]@gmail.com kindly check and report
          Federal Bank Customer Care's response, May 10, 2018
          Verified Support
          Hi Sir/Ma'am(Sijovaipur),

          We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [email protected] with your ticket number (8884) in the subject line so that our team can assist you.
          Me residing in ksa my registered mail id : [protected]@gmail.com, my account number :[protected], please i want to change my registered mobile number from [protected] to [protected] since the old number blocked.
          Federal Bank Customer Care's response, Jun 11, 2018
          Verified Support
          Hi Sir/Ma'am(Saifulislam Saifu),

          We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [email protected] with your ticket number (10360) in the subject line so that our team can assist you.
          Hi,

          My name is Elgi. I need to change my registered mobile number since the old number blocked. My registered emial id is [protected]@gmail.com.Please do the needfull
          Federal Bank Customer Care's response, Jul 3, 2018
          Verified Support
          Hi Sir/Ma'am(elgi),

          We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [email protected] with your ticket number (12845) in the subject line so that our team can assist you.
          My name is akhil, i have an account in federal bank karimban branch, idukki, kerala. Now i am in Maldive, my kerala sim is not working here nor can i register to internet banking, More over i lost my sim too. Can i register my new mobile number with the account, if it is possible what would be the procedure that i can do it from Maldives. My email id is [protected]@gmail.com
          Thanks in advance.
          Federal Bank Customer Care's response, Apr 12, 2019
          Verified Support
          Hi Akhil,

          We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [email protected] with your ticket number (35899) in the subject line so that our team can assist you.
          Hi my name is ali
          I need to change my mobile number with federal bank account
          Federal Bank Customer Care's response, Apr 20, 2019
          Verified Support
          Hi Ali,

          We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [email protected] with your ticket number (37415) in the subject line so that our team can assist you.
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            M
            Midhun1990
            from Basavana Bagevadi, Karnataka
            Aug 24, 2017
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            Address: Alappuzha, Kerala, 688538

            Through atm (Fba0624) i tried to withdraw cash rs1000 on 12/8/2017. After few secs of processing its shows 'collect cash' but it doesn't give money and they took cash from my a/c too. I register a complaint through customer support and they told within 7days they will credit my a/c. I didn't get so, today on 24/8/2017 again i contact them, now they asking another 4 days. Is this the way a bank, behave the customers?. Bad very bad. Small scale employers we are,.
            Complaint id:[protected]
            Federal Bank customer support has been notified about the posted complaint.
            Hi team i have NRE POWER FEDEAL BANK ACCOUNT MY ACCOUNT NO [protected] and my persently ragistard this no [protected] now i want to change [protected] my ragistrd e mail is [protected]@gmail.com my name is mohammad mokhtar ahmad ansari persenty im india my abroad no not woking india so i want to chang my no for mobile bbanking
            I facerd same problem yesterday in federal bank atm inside Bharat petroleum company owned pump in 16th mile stone, thonnakkal PO, tvm
            Same statement given by customer care. I have to travel back to Qatar on 6th..
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              M
              Manikandan Ghandhi
              Jul 28, 2017
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              Address: 00971
              Website: Federal

              My name ismanikandan ghandhi
              My nri accounts in easamthinangalam branch, kanyakumari dist, and i was requested to the bank to change my mobile number, still there is no response,
              And the bank manager is no responsible when ever we have help needed and all ways he is not available in bank, when ever we go bank the bank staff saying he is in out and not able to attain our request.
              And also i have put fedaral child insurance but i gave my documents correctly but your bank staff fraudly put my signature in my original documents and also they wrongly put my daughter and my son name in original documents. This is how the federal bank is acting. This is not fare
              Please do favor other wise it's very difficult to resolve. And may be i will with draw my accounts from federal bank.

              Hope you understand

              Thanks and regards

              Manikandan ghandhi

              [protected]
              Federal Bank customer support has been notified about the posted complaint.
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                S
                Sachin Nelladan
                from Hosur, Tamil Nadu
                Jul 27, 2017
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                Address: Palakkad, Kerala

                What is charg/atmtxn? 60rupees gone from my account... What is that? Why amount gone for the charg/atmtxn? I want to know what is charg/atmtxn... Because my amount gone from bank account... I dont know what is charg/atmtxn... Yesterday and today 24+24+12=60 rupees gone... You charging atm usage? Please give me the details of this... I am using federal bank account..
                Federal Bank customer support has been notified about the posted complaint.
                Aug 29, 2017
                babychan's response
                iam cheked my post office but post man tolde not ther ( AQ8276222IN )
                Sep 07, 2017
                Nandkishor Ghume's response
                Dear Sir,

                My name is Nandkishor Ghume from Thane and my salary account with you acconut no is[protected] Naupada thane Branch and ATM card No.[protected] is Block Please issue new card to the same my all transaction stop last 6 months please help me.
                My name is Ashtaman B Kurup and i have keep sending mail to Fed net(still not respond) regarding my net banking not opening due to not use last 1 year so please do the needful

                My details as below
                ASHTAMAN
                A/C No [protected]
                South Paravur (Branch) Kollam Dist.
                e mail :[protected]@yahoo.com
                My atm card track no aq8276222in not received
                Dear Sir,

                My name is Nandkishor Ghume from Thane and my salary account with you acconut no is[protected] Naupada thane Branch and ATM card No.[protected] is Block Please issue new card to the same my all transaction stop last 6 months please help me.
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                  J
                  Jojo T M
                  from Ernakulam, Kerala
                  Jun 20, 2017
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                  Address: Kottayam, Kerala, 686633

                  Dear sir,
                  Amazon has processed refund against nondelivery of items and it took long delay in reflecting my account. On checking the customer relationship officer says that it will take another 45-55 days yo process. I cant bear the amount of money pending unreasonably. Kindly help to get it fast. Please find the mail and details below.

                  On mon, jun 19, 2017 at 6:40 pm, contact wrote:
                  Dear sir/madam,

                  Thank you for writing to federal bank.

                  We have taken up your case with the authority concerned. Complaint id : [protected], [protected] and [protected]. Kindly note that ecm disputes take a turnaround of 45-55 days to solve the issue. Kindly wait for the same.

                  With regards,

                  Customer relationship officer


                  1. Payment debit: txn:s29360406 date 5/6/2017 (Toecm/9818/amazon)
                  Return payment processed date :14/6/2017
                  Rs. 799
                  The refund details are: authorization code for sale transaction 7499
                  Refund reference # 75260827165013779356515

                  2. Payment debit: txn:s[protected] date 5/6/2017 (Toecm/3676/amazon)
                  Amazon.in order[protected]
                  Rs.599
                  Return payment processed date :5/6/2017
                  Authorization code for sale transaction 23471
                  Refund reference # 75260827157013655953823

                  3. Payment debit: txn:s28489865 date 03/6/2017 (Toecm/7917/amazon)
                  Order no:[protected]
                  Amount: rs.32, 073/-
                  Refund processed on:14/06/2017
                  Regards,
                  Jojo t m
                  [protected]
                  Federal Bank customer support has been notified about the posted complaint.
                  I'll try to reacharge my phone using fed mobile app.the transaction has unsuccessful but I lost money.no refund yet
                  Federal Bank Customer Care's response, Oct 30, 2020
                  Verified Support
                  Hi Alan,

                  We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [email protected] with your ticket number (103858) in the subject line so that our team can assist you.
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                    N
                    Nitheen Chandra
                    from Alappuzha, Kerala
                    Jun 5, 2017
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                    Address: Alappuzha, Kerala

                    We are 10 person try to open a new account in federal bank kattanam, kayamkulam. Last 5 days all o[censored]s are trying for this but the staff members told its too difficult to open a new account in our bank.. If we can't to get new account still 06/06/17 we will contact other banks to open new account.. Very very bad service providing your esteemed bank branck. Thank you
                    Federal Bank customer support has been notified about the posted complaint.
                    Sir my friend account to my account not refunded amount sir pls help me
                    I am going to ATM around 1:34 am near shiv cinema ashram road Ahmadabad but found security gourd sleep inside ATM room and not response anything please do the needful
                    I opened my acct on 7th june, 2017 .i submitted the required proofs for the acct opening.i got a mail even saying"i acct got activated, your ATM card and CHECK BOOK will be received soon".it's bean a month, i haven't received my ATM CARD and check book.i just got PIN number details.
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                      S
                      shebina
                      from Ernakulam, Kerala
                      May 19, 2017
                      Resolved
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                      Resolved

                      Address: Ernakulam, Kerala, 682030
                      Website: www.federalbank.co.in

                      I opened an account in Federal Bank on Feb 2017. I filled the form and gave. They entered my mail id and mobile number wrong. I submitted a complaint through mail and phone. My Complaint ID is 265915. It became more than one month. But no response. When I am calling they are telling me to wait for 2 days( every time). But it became more than one month.
                      Very very irresponsible People are there in bank as well as customer service center.
                      My account is in Chembumuk, Kochi, Kerala
                      May 26, 2017
                      Complaint marked as Resolved 
                      federal bank updated my mobile number and email address.
                      Federal Bank customer support has been notified about the posted complaint.
                      Recharge not done in fed mobile. but amount rs 345/-debited from my account
                      Transaction id EFT/[protected]
                      [protected] Airtel
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                        S
                        Stephane
                        from Bengaluru, Karnataka
                        May 6, 2017
                        Resolved
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                        Resolved

                        Address: Bangalore, Karnataka, 560049
                        Website: www.federalbank.co.in

                        Date: 05-may-2017
                        Particulars: mbimps/ifo/[protected]/indb0000213/
                        Savings ([protected])
                        Debit: rs. 15, 000.00
                        I have transferred funds from my accno to
                        Bank account details


                        Crescom soft private limited

                        Indusind bank

                        Bommasandra branch

                        Acc no:[protected]

                        Ifsc code - indb0000213 but the person didnt received the money what is wrong?
                        Jun 11, 2017
                        Complaint marked as Resolved 
                        Federal Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 08, 2017
                        Federal Bank Customer Care's response
                        Hello Sir,
                        Apologies for the inconvenience caused. Please email your specific grievance to [protected]@federalbank.co.in to enable us to serve you better. You can also call us at[protected] /[protected]National toll-free numbers) or at +[protected]/2630995 (for customers abroad) anytime for further details.
                        You can also get in touch with us at http://www.federalbank.co.in/
                        Mu grand mother is not use atm card a long time Then not working that card how can solve tis prblm
                        My card no is [protected]
                        Name is Roopesha G.
                        This card is not working please activated the card as soon
                        Thanking you
                        The payments against refund was not initiated to account... the day's of maturity has been completed by Merchant and while contacting with bank and it says take upto 45 to 55 days to process. Bank doesn't giving any accurate information about it. Junais Moosa [protected]
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                          nimidha
                          from Kanchipuram, Tamil Nadu
                          May 3, 2017
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                          Address: Ernakulam, Kerala, 683589

                          I had booked product from filpkart and paid online through federal bank debit card no and this order was cancelled due to some reason and refund was generated by filpkart on 24.04.2017. At that time i received a message from flipkart they said that the amount will be refunded within 1may2017. But still i haven't received my refund.
                          The refund details are:
                          Refund reference # 74332747112711119904701
                          Till today my account has not been credit with refund amount.
                          I had placed complaint wide ref no :in[protected]]
                          When contacted flipkart they said refund has been paid to our bank. But i haven't received my cash 525 ₹ on my bank account
                          Federal Bank customer support has been notified about the posted complaint.
                          REFRECE NUMBER :MB IMPS/IFO/[protected]/ANDB0001772/LOAN.I have transfered MONEY RS 1800 . [protected].my email id . ramu.[protected]@gmail.com
                          My debit card no. [protected] has been blocked from online shopping. unblock the same

                          im mediately to ensure online shopping. my name is suresh. m .n
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                            kiran krishna
                            from Kalpetta, Kerala
                            May 1, 2017
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                            Address: Kozhikode, Kerala, 673655

                            [protected] - ₹123
                            [protected] - ₹599
                            When amazon initiated my refund through online they gave me refer. No and this number only get when the transaction is done but i didn't get my money because of the bank and the bank told me it will take f&#_& 45-55 days maximum... Hell. I choose online for fast transaction but now its came to worse. Pls return my money
                            Federal Bank customer support has been notified about the posted complaint.
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                              M
                              Madan Padmajan
                              from Gauribidanur, Karnataka
                              Apr 30, 2017
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                              Address: 680121
                              Website: federalbank.co.in

                              Third rate machines are installed and at nada, irinjalakuda branch machine gobbles money no receipt no sms alert and no credit into account. I suspect some high officials are involved in buying low quality cdm machines which only function intermittently, within a month of installation. Bank must investigate into which officials are behind buying these low quality machines and reply for causing inconvenience to its customers.

                              Please do not use cdm machines from this bank.
                              Federal Bank customer support has been notified about the posted complaint.
                              Sir, my name VIBIN NARAYANAN MY account number [protected].i 2 episode apply cdm michane tru 1200rs deposit. But time out trantiation and deposit failed. This amount not get rewarsal. Please this amount credit my account. Thank you
                              VIBINVALIYA's reply, Nov 5, 2017
                              I used pala cdm
                              My name is Nandu gopan, I deposited 4000 RS in cdm and afterwards in the screen it showed the amount deposited and I took the card and left. After some time when I checked the amount wasn't credited.
                              Federal Bank Customer Care's response, Jan 18, 2021
                              Verified Support
                              Hi Nandu,

                              We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [email protected] with your ticket number (141142) in the subject line so that our team can assist you.
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                                Prodyut Bhadury
                                from Dhanbad, Jharkhand
                                Apr 30, 2017
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                                Address: Dhanbad, Jharkhand, 826001

                                Received soiled four soiled notes of rs 100 each from atm cw162401 on[protected]/4/2017) while withdrawing rs 4000 seven times (Txn#[protected] to[protected] &rs 2000 txn #[protected] at 5.19 am to 5.23 am, please help me to replace the notes from the bank nearest to that atm., i am a customer of sbi, dhanbad branch - the atm is located at bank more, dhanbad next to the sbi atm, as the sbi atm had no money so money was withdrawn from federal bank atm. My sbi savings bank account no is [protected] at dhanbad branch (Code no 66)
                                Federal Bank customer support has been notified about the posted complaint.
                                Apr 30, 2017
                                Updated by Prodyut Bhadury
                                Further, I must add here that most of the notes I received were in very bad shape.
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                                  anitasurendrapalmalik
                                  from Kheralu, Gujarat
                                  Apr 10, 2017
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                                  Address: Ghaziabad, Uttar Pradesh
                                  Website: gzd@federalbank

                                  Ac no [protected], emi car loan at gzd branch, to withdraw not doing. If bank not withdraw regular emi, this is their fault we will not responsible. I had given all bank details, ecs in yr bank. For what i pay extra to emi. For jan, feb 2017, when gzb branch not withdrawn by ecs from sbi, i have to compail to deposit jan, feb emi with extra charge by same bank chec, to deposit i made that. But ownward i said to bank use my ecs given earlier in bank, i will not give any further checq. But bank not withdrawn march emi by ecs. Please look into seriously. For bank we have to suffer. I mailed about this many times at all levels as support, ndrl, gzd. Please look into to solve for future. Banking is responsible service. I am in government service in medical field in govt of gujarat. Thanks with hope to solve matter.
                                  Federal Bank customer support has been notified about the posted complaint.
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                                    Mjnas
                                    from Angamali, Kerala
                                    Mar 30, 2017
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                                    Address: 679102

                                    Recharged sun direct no:[protected] using my debit card through citrus pay on 29/03/2017 at 7:45 pm.The amount was debited from account but recharge was not done.How can i get the recharge done or reimbursement?I contacted sun direct customer care and they told me to contact the citrus customer care.I called your customer care but not get any person.so please help me.
                                    Federal Bank customer support has been notified about the posted complaint.
                                    Hi,

                                    We are unable to trace the transaction details with the provided information. Request you to share the Citrus Transaction id along with the email id and mobile number used for processing the TXN to get the status checked.

                                    Alternately for any more assistance, you can also contact us at [protected]@citruspay.com or just create a ticket at our end through http://www.citruspay.com/contact-us.php

                                    Regards,
                                    Citrus Support Team
                                    So Many times amount is reduced, worst bank in india, i have all statement for proof, My account number is [protected]
                                    worst bank like this image
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                                      S
                                      swapnil9002
                                      from Cuncolim, Goa
                                      Mar 22, 2017
                                      Resolved
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                                      Resolved

                                      Address: Ahmedabad, Gujarat, 382481

                                      We samata hospital private limited, chandlodiya, ahmedabad having loan account in

                                      your fedral bank, ashram road branch, ahmedabad,

                                      also we request you to plz revised our interest rate ratio, right now we dont want any top up amount or excess amount require.
                                      I feel very bad that it is a not a big matter for u that taking that much time we r disappointed Fedral bank
                                      Apr 24, 2017
                                      Complaint marked as Resolved 
                                      Federal Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Mar 24, 2017
                                      Federal Bank Customer Care's response
                                      Hello, please email your specific grievance to [protected]@federalbank.co.in to enable us to serve you better.
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                                        gbharath
                                        from Bengaluru, Karnataka
                                        Mar 10, 2017
                                        Resolved
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                                        Resolved

                                        Address: 560036
                                        Website: PAYTM

                                        Dear Team,

                                        I have tried to transferred Rs 5000 to Paytm wallet on 09/3/2017, but we occurred the failure message in paytm wallet. but suddenly it was debited Rs 5000 from my Debit card account number [protected] recieved the message from bank.

                                        Then i called to the customer care and raised the compliant, please check the complaint number [protected] and resolved immediately.

                                        Please check and refund to my account number at earliest.

                                        Regards,
                                        Bharath
                                        Apr 22, 2017
                                        Complaint marked as Resolved 
                                        Federal Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Mar 20, 2017
                                        Federal Bank Customer Care's response
                                        Hello,
                                        Apologies for the inconvenience caused. Please email your specific grievance to [protected]@federalbank.co.in to enable us to serve you better. You can also call us at[protected] /[protected]National toll free numbers) or at +[protected]/2630995 (for customers abroad) any time for further details.
                                        My card has been blocked for online shopping.so please unblock.i can't shop from any sites.i tried several times in several days but no use please make it fast
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