FedEx Complaints & Reviews

I have 2 packages from US to India.
They have asked for few documents and I have provided all the documents. It’s been 2 months now, every day my day starts with calling fed ex customer support, asking for update on package delivery. there is no response to any emails and whenever I contact customer support they give different update.crazy reason like, pending for screening, shortage of custom staff, really pathetic service of FedEx… I don’t understand reason of delay. Please advice

This complaint is with regard to AWB[protected]. Requested for the return.
Bangalore facility kept it on 17th February 2022 and gave a grievance number C[protected] stating that it will be returned in 3/4 days t is 3 weeks now and still my shipment is not yet returned to me. Please help to return my shipment held in local facility.

Dear FedEx,

My package[protected] was supposed to be deliver, first on Tuesday 2/2/22, then it was rescheduled to 2/3/22 between 8:30am-2:30pm. Then it was further delayed to 3/2/22 before 8 pm. Now it has, again, been delayed to 3/4/22 before 8 pm.

I just talked to your customer support. He told me I could get it tonight before 8pm or likely Mon, 3/7/22.

As you know, this package requires signature so I need to be home to wait for it. The problem is they I have to work and can’t keep sitting at home waiting for your delivery person. This has been wasted a lot of my time and causing me to having to cancel other appointments.

Can you please help me get this package deliver to me today as I have already taken time off from work?

This is horrible service and it’s very frustrating!

Regards,
Jackson

One of the WORST services from FedEx India. The package was sent from the US to India (Pune, Ravet 412101).
It took 2 months to get the package details and finally when the package reached Pune (Hinjewadi) as per the tracking details. The delivery person purposely entering incorrect status on the tracking page, I'm at home and did not received call and he is entering the tracking status as "Customer not available, Business closed". I called customer service thrice and they of no help.

Dear All,

My name is Siti Hazwani from Colas Rail Asia Sdn Bhd based in Malaysia. We have recently shipped a laptop to one of our employee whom is currently working remotely from India.

The said laptop was shipped (shipment number available in subject) on 3rd February 2022 from Malaysia to India, however till today the laptop is still with FedEx India pending for custom clearance. We have submitted all the required documents requested but till today the shipment is not send yet. Appreciate your assistance to on this matter as this has cause a delay in our work progress since the employee has been working since early February 2022 without a laptop.

I can be contacted via email at siti.[protected]@colasrail.com or via my mobile number +[protected].

Thank You.

Best Regards,

Siti Hazwani.

This is regarding Airway bill[protected]. I am just a housewife who lives in the USA and sent this package to Salem, TN early Feb. The package should have reached by Feb 15th. We didn't even know about the procedures around KYC (no one in the US FedEx office) told us about it. Finally, we figured that out, cleared all the hurdles - or at least we think we cleared the hurdles. But the package has still not reached the recipient! No one will respond to our emails. The FedEx tracking system doesn't tell us what is going on. We have sent numerous emails to even individuals. This utter lack of responsiveness and communication is just utterly irresponsible of FedEx. I literally feel like crying sometimes because I feel so helpless and don't know who to contact to get this resolved and get this small package delivered. Can someone help ?!

I’ve been having issues with my packages delivering through FedEx because my packages never makes it to me. Every single time I call the customer service number I found on Google they can never give me the answers I’m looking for. Launch an investigation with your employees because they steal people packages.

To,
The concerned grievances redressal board FedEx
Hello,
This is Soham Erande. I am writing to you about an international shipment AWB No.[protected]/60 from the US to Pune India which I shipped on Feb 20th. It was supposed to be received by Feb 28th. I started receiving multiple calls from several FedEx representatives each day since Feb 23rd providing ample (mis)guidance and instructions. Everyday, something new comes up. Below is the synopsis.
Day 1 (Feb 23rd) - Over call, I was asked to tamper the original invoice to include 'Baggage shipment" in it and involve the CHA to get the package cleared and delivered to my place. The representative was appraised of the fact that the concepts of CHA and baggage shipment are new to me and never indicated during shipping. Only thing mentioned during shipping was "Consignee will need to pay for customs and taxes". The representative shed off the responsibility saying "We don't do this" and asked me to Google search for CHAs and if I am not able to arrange one, I should not allow the shipment (informed as already in air) to land. Any delays and customer has to bear the costs.
Day 2 (Feb 24th) - An email asking to provide KYC documents and updated invoice was asked for, from the same representative, mentioning the costs for delays highlighted.
Day 3 (Feb 25th) - Another email asking to upload some documents to KYC portal was sent (from different email ID). A declaration was also requested for consignee's name. I complied. The declaration was rejected. I called customer care to enquire about CHA, I was told that CHA is not needed in this case.
Day 4 (Feb 26th) - Another call was received, this time a different representative, mentioning that the declaration should also include the 2 addresses - delivery address and billing address. I enquired about CHA to this representative and I was told that CHA is not needed and FedEx will take care of everything. Once declaration is uploaded, the shipment will be cleared. I complied. The declaration was rejected. I called the customer care to enquire and I was asked to contact US FedEx team for changing the invoice to have different delivery and shipping address. After a couple of calls to the US from India from my side, I was asked to drop an email to the paperwork team for changing invoice. I dropped an email to the FedEx team keeping India FedEx team in cc. No response on this till date after followup. Another email was received with some content (greek and latin to me) around costs (and warnings for more costs to be payed from my side) from the same Day 1 representative, looping another representative. Let's refer her as Day 4 representative ahead.
Day 5 (Feb 27th) - The email chain was appraised of the situation and the chaos causing the delays. Also, requested to the FedEx representatives for assistance, only to get out-of-office replies. So far, it's the customer who is following up and chasing multiple teams internal to FedEx (KYC, Customer Care, Clearance, Paperwork, India and US).
Day 6 (Feb 28th) - Another couple of declarations were requested and rejected for some petty reasons, including "addressee is on separate line", "paper has lines", etc. I followed up with KYC team every time to understand the reason for rejections and lastly, the 3rd declaration of the day was neither rejected nor approved.
Day 7 (Mar 1st) - I followed up with customer care for the progress and was informed that the revised invoice needs to be procured. The representative was appraised that the response is pending from the US FedEx team. I was again asked to connect with Day 4 representative (who also is OOO) for next steps.
Currently, the situation is deadlock with no updates over invoice change, no proper directions on next steps adding delays coupled with some key representatives OOO and customer mandated to pay all the charges owing to the chaos and follow-ups with multiple FedEx team. As a customer, I have to run behind FedEx representatives who only warn about delay charges. So far, it has been a frustrating experience to interact with FedEx departments, who seem to have no internal coordination amongst themselves, with no hope of package being received without further delays. The delay would also come at consumer's cost.
The representatives emailing seem to be on an extortion job.
Customer chooses FedEx, gives business, has to follow-up with multiple departments, to receive inadequate assistance and to get charged heavily for delays thanks to FedEx's internal mismanagement.
Pathetic handling and sorry state of affairs with zero customer satisfaction.
Thanks,
Soham Erande

It's now not received mah parcel

My package AWB[protected] is with Bangalore customs even after the 60hrs after clearance of the package. The The fedex clearance team is not responding to my emails. The tracking system hasn't been updated since 19th Feb. The OOC has already been issued on 26th Feb.

Hello, I ordered something for my cousin who just had a baby and who lives in Turkey. The product I ordered was being shipped from Portugal to Turkey and was supposed to arrive on Friday, Feb 25, as I checked the status, it says the item is held for non-payment? I have yet to receive a call from the carrier to get this resolved and I'm sure it would only stay there for a couple of days before getting shipped back. Please let me know, the item has already been paid for and the shipping cost me 45 USD.

FedEx-Why are you harassing the customers like this? The shipment with number[protected] is still in India. This shipment reached very late to India and we asked to return the shipment to USA but still it is in Bangalore. This shipment is with FedEx from last 2 months.

Please return the shipment to the shipper in USA ASAP.

Call me or reply back to this email if there is something I need to do

I've sent a bag from USA to India on Feb 14 and it has reached India (New Delhi) on Feb 18 and since then it is Clearance delay - Import
Goods are subject to regulatory review.

All the docs were submitted beforehand. And still the issue?

My friend had sent it via UPS and it was delivered within 6 days. It was little bit more expensive but still better service and timely communication.

FedEx is just getting worse!
I've been emailing them daily and yet no response. If you're in business take responsibility of your words and at least care to reply. We are paying for the service and you have to answer

Hi Team -

My FedEx Courier (Tracking number[protected] from the USA arrived in Delhi, India on February 4th and I received a KYC notification from the FedEx team to get a clearance for the package. I submitted all the documents and also received an email confirmation from them.

Its been 1 month since then and the status of that shipment has not been updated on the FedEx website. I've sent the multiple emails and they're not responding to it. When you try to call them they keep you on hold for 20-30 mins and then disconnect the call.

Request you to please look into this and help me get my shipment as the package hold an utmost importance for me.

Thanks,
Ashish Jha

Dear Team,

I had received a swag order from one of the international company and I had paid all the transportation fee, while ordering in their store using the gift card they provided to me.
Now when the Fedx Delivery Boys came to my home they were asking me to Pay an Amount of 1956 Rupees

I want to know the reason for this payment ?
The company in which the order has been placed has clearly mentioned that transportation fee are also taken care off.

If it's not transportation fee then why is this 1956 rupees are being asked by me ?

Had A missed Delivery, on February 24, 25, 2022. I got a text February 25, that delivery was attempted. I called Customer Service Yesterday, asking if I could just pickup Package. She informed me that Option Not Available, and Redelivery would be Made Today February 26, 2022 Between 8AM to 8PM.
So DUMMY ME STAYED HOME ALL DAY...12 HOURS, No Delivery. Called FEDEX at 745pm, to ask where my package was. Customer Service informed Me Package would be Delivered Monday February 28, 2022 Between 10AM & 2:55PM. So I Gotta Stay HOME Again? I have a Very IMPORTANT DR Appointment at 3PM, You Are Not Going to Screw up My Appointment that took me a Month to GET! DELIVER MY PACKAGE

Airway bill number is:[protected]

Dear FEDEX team,

Kindly note that this is my 6th complaint on this forum regarding the same package in transit for more than 3 months. I hope my frustration and anger towards your lax attitude is evident from my first sentence.

The package I'm expecting was shipped from Beijing China in the end of November 2021. The package reached Bangalore, India in December 2021. From then on the only message I have got on your tracking portal is that there is a LOCAL DELAY.

Then there were also multiple emails sent to me regarding uploading of KYC document details, password for the package in concern, declaration certificate for the product etc. Every one those details was sent to your team by me, but still I have no update.

I was then put in touch with one Ms.Twinkle Panchal from your team who was regularly letting me know what information from my side was needed. Now I'm not hearing anything from her side too. Each time I raise an issue, a different customer care executive gets in touch and I have to explain the whole situation all over again! I'm beyond frustrated to say the least.

How long will I have to wait to get this parcel??

Kindly get in touch and let me know when I will receive this parcel.

Thanks and regards,
Roshni.N
Chennai, India

This shipment AWB#[protected] was shipped on 30th November and till date there is no any clue on my shipment!
All the documents requested by were sent almost 2 months back both via mail and also same were uploaded in your KYC link.
It reached India was lying with warehouse for almost 2.5 months!
which I believe has become UNTRACEABLE for you guys now, since no attempt from your side was made to clear this after December 21st even
after I providing you all the documents you requested.
There is no any sort of mail replies from your end to me even after repeated mails from me with all attached documents. Even you are not responding or replying to the sender of this shipment from USA! now the sender is contacting FedEx premium support in US. I don't understand this.
As there is no any delay in providing any sort of document, I want my parcel to be released and get it delivered.

Parcels are waiting in Mumbai with message saying Operational Delay and no explanation, no scheduled delivery date.

We regret to inform you that we are very much disappointed with your FedEx services.
Fedex shipment:[protected]
We have paid through Paypal, and yet your system is showing Cash On Delivery ! Why isn't there any update from your side?
It's now been more than a week that there is no proper response and no actions taken.
We have submitted all the transaction proof, including invoice and transaction copy.
What kind of 37k should we pay when we have already paid the actual amount + convenience fee charged by the bank?

The Fedex team is not taking this seriously; why is there so much delay in updating the system?
I request you to take needful action ASAP.