FedEx Complaints & Reviews

I have been following Fedex-Bangalore Team since 18th Jan 2021 - for clearance of my package with awb[protected] I have provided all the required documents but I do not any response from even Clearance Support Admin - incapable to respond to email or phone calls.
Finally yesterday Fedex team come-up another email chain for 1 more set of document and went into hibernation with no update on my package clearance.

Hi, I shipped a package from usa to Hyderabad, it was supposed to be delivered on 5th feb2021 . It’s still not delivered. I called FedEx multiple times in usa, all I get a standard reply saying it’s awaiting clearance, no one lets me know when it would get cleared. Online status says missing commercial invoice. I had submitted the invoice at [protected]@fedex.COM and despite of that the status still says pending . Airway bill[protected]

I was to receive my shipment awb #[protected] by today. However, the status is stuck to clearance delay. Please help me with the shipment. I’ve already submitted my kyc documents in advance. I’ve written a mail but haven’t got any response. I’m not able to get in touch with customer care also. I had another shipment arriving at the same time #[protected] and it got release from customs. However, there’s no update on the other parcel.

No replies or response from your customer service personnel shalini.[protected]@fedex.com and [protected]@fedex.com. The moment they were confronted with the fact that they goofed up on the pin codes both of them stopped responding to emails. A consignment sent before Christmas last year from USA meant for delivery to Chennai has been sent to Calcutta by your people and now there is no response from your customer service personnel. Am surprised FedEx survives with this sort of behaviour even today. You guys should have shut down long back. Pathetic service, pathetic responses, Customer service numbers are meant to make a customer hold on long enough to be frustrated. Dont expect any responses to this but if possible pleas do tell me the name and email id of your customer service head in India and I would love to send an email to them as to how unreliable you guys are.

Already mailed the following communication to fedex on [protected]@fedex.com but received no reply. Lodging a complaint here and hoping for a prompt resolution

This is in reference to invoice DEL-C-693335. I'm writing to you to reverse the unfounded charges that I was made to pay at the time of delivery as well as compensate me for the delay in delivery.

I received my import item (AWB[protected] on 29th january after a delay of 15 days. The shipment was supposed to reach me on 14th January. Being an 'International Priority' package, I expected much better service from Fedex.

There were several unexplainable delays from Fedex's side time and again and the clearance SPOC designated to me (Kavita Singh) was both impolite and unresponsive. I have a list of all such instances of delays by Kavita and would be happy to detail them if you so require. My calls to her would go unanswered for days and only after several calls to customer care was I able to get a brief and info-lacking response from her; the other agent - Afsana Parvin was marked on all communications but never bothered to reply or intervene. I'm deeply appalled by the lack o[censored]rgency displayed by your team on a priority shipment.

Additionally, I was provided a bill of INR 9948 today on delivery of my item which I paid in full. However, the amount is wrong on 2 counts.

First, there's a fine of 1000 Rs charged - this is a fraudulent charge not authorized by customs. I've rechecked on the customs site that the total charges applicable to my order are Rs 7933. Second, there were charges for both Duty Advancement and Warehousing (+GST)- At no point I was informed of any duty advancement fee and this should be part of the prepaid shipment cost. I would have self-cleared my item if I was made aware of this by Fedex. The warehousing fee is inappropriate as all the delays were at Fedex's end. Please note that the shipment supposed to be delivered at my residence on 14th Jan only reached India on 15th jan in the first place and took another 2 weeks from landing to get to me.

I'm therefore writing to you to reverse the aforesaid fraudulent and unfounded charges, amounting to Rs 2, 015 (inclusive of GST) as well as pay me compensation of Rs 10, 000 for the overall harassment, unwarranted delay and rude behavior of your team. You can pay me via UPI - i've shared my UPI ID over email.

It's my request that, unlike your clearance team, you treat this on utmost priority and take immediate resolution steps.

Regards,

I am writing out of concern and pain, I don't know how many more days it is going to take. Initial date provided was 31st Jan on FedEx tracking. package was shipped using 'FedEx International Priority' from US to India and paid almost 335$ to get it the quickest way possible.
Now I feel there is nothing called international priority, as no matter how quickly it is shipped, it is not reaching you quick.

Hard thing to believe I am not getting any updates or response to my emails from FedEx . I don't know why it so difficult to keep the customer updated or respond to the emails, if some one from FedEx is checking this, just see how many emails I have sent and how many times I called customer care.
Please try to be in my shoes and look at it.

I never wrote a public complaint, this is the first time, image how terrible the situation is.

Regards,
Pavan.
[protected]@gmail.com

My shipment arrived on 29th Jan. I have provided all the required documents one after another. However FedEx Bengaluru team doesn't respond and I don't have any update.

Extremely frustrating

We have been notified by FedEx as we have a single consignment from the United Kingdom that arrived at Bangalore FedEx under airwaybill no:[protected] and arrived at Bangalore on December 8 2021. Later we have submitted KYC and all documents as asked by FedEx. By our management. After a prolonged conversation by mail with FedEx Bangalore Agent is Ashitosh Nayak and through toll-free number from the booking date almost 2 months have been passed but still FedEx saying we are forwarding the case to the concerned team and no single improvement in clearance. The customer service is very worst. They always repeat the word "we opening new case" for the past 2 months when we ask with toll-free. We never see such poor services over with our experience of 8 years in courier dealings.

Used Laptop was couriered from USA to India on January 5 2022. Stil now it is not dispatched and no one is picking our call.
Laptop was purchased in India and in don't see any reason why it is not cleared in custom.

I didn't expect this kind of service in fed ex. They could have informed us about custom clearance issue on the day of sending courier.

Around roughly 340pm est i was in a car comming onto rt 35w towards dayton at exit 53. We about ran off the road by a FedEx semi with the license plate P748521... when we sped up he did to and Noone was in the left lane. We Were forced onto the shoulder onto snow and ice.

AWB[protected] is stuck in customs since 22 Oct, 21.

Didn't receive any communication from Fedex on reason for delay.

KYC documents are already shared.

Following up repeatedly on customer support number but not receiving any satisfactory resolution.

Have been simply told to visit customs directly.

Items contain imitation jewellery which are prone to getting tarnished.

Will be of no use incase this is not timely addressed.

My shipment supposed to reach me by 24th January but it was struck with customs clearance in Bangalore.

My Shipment contains Visa documents. I have visa interview next week.

I have raised multiple complaints but nobody is responding. Please help me to get my shipment as early as possible.

Tracking ID#[protected]

I have imported package from china through fedex, with tracking id[protected]

tracking shows that the 3 pcs of packages have reached delhi and under customs clearance since 27th january 2022.

Till today, trackin shows this :-
clearance delay - import
goods are subject to regulatory review.

We are not contacted by fedex at all for want of any documents.

I have uploaded all kyc documents on fedex website, but we get auhtomated email that kyc documents are incomplete, though we have provided all the documents including gst, pan, iec, address proof, name of authorized signatory etc. Also i have emailed all the documents on [protected]@fedex.Com

status of delivery is not updated since 27th january 2022.
The packages were supposed to reach me on 25th january 2022 but i am still waiting for update. I have talked to the customer care but it did not help till date

AWB:[protected] from US to India is not delivered yet ( cleared from customs on 25th Jan) and no there is no update on estimated delivery date ( keep on changing everyday).

Hi, the above mentioned parcel from the US is not delivered even after 5 months. Its at Bangalore customs and all documents have been submitted.

My shipment which should reach last weeky(JAN 25th) is still not reached and with Delhi customs. The initial status was Commercial Invoice missing but the shipper sent the commercial invoice which might have missed during the transport. I sent the copy of the commercial invoice on FEB 1th itself but the FedEx team has not sent the invoice to the Customs team till now which I am shocked. The customer care team is so rude and they don't even try to get the information from the FedEx customs team. FedEx customs team is not all following up with Delhi customs team. US FedEx is far better in terms of operations compared to India FedEx.
I request to follow-up with the customs team and release my shipment ASAP.

Hi, My parcel with FedEX AWB No[protected] is pending for custom clearance since Jan 29, 2022. The KYC and all the required information regarding the parcel is already submitted. I have called customer care multiple times but they dont give any proper answer.

I have relied on FedEX for their services but they are so poor here in India. Please guide me on the status of my parcel

Tracking ID[protected]
The above shipment was not received by me and none of the information was received from your end regarding the status. I have been continuously calling for the status of delivery and no inforfation was received from your side. I have been left only option to appeal to consumer court. So please confirm me the delivery status which have been shipped on 12 th november of 2021. All the required documents were submitted by me on 24th november and received a confirmation mail from your end. It's been three months and the shipment was not delivered to me which is very much important to me. Please send my shipment immediately otherwise I will appeal to consumer court.

AWB[protected]International Priority Delivery)
I have been waiting for the response of FedEx since December 16th 2021, when the parcel arrived at Bangalore customs. No body at their customs clearance office bother to reply to my mails or answer phone calls. Only their customer care service provides repeated standard line " will get back to you with 24h", but all in vain. Most pathteic customercare, when unable to answer properly, they simply disconnenct the calls.

I sent a package which contains Shoes, shoe cleaner oils and mechanical watch from USA to India on Jan 4th 2022.

First of all i am totally unhappy with the person who came to deliver my package to my family in Hyderabad house. He is so so so rude. He said "I am getting just Rs.25/- for this delivery & i don't have time to answer questions and i can't wait. Finally he left without answering the questions. He took away back my shipment."

On Sunday (07/Jan/2022) one of FedEx shipment delivery person came for delivering the package which has been held at Bangalore customs for more than 13 days.

He mentioned that I have to pay Rs 25, 218. I am assuming these charges for Customs duty for my items. I don't have any issues with paying customs taxes.

Issue here is my Invoice itself is $347 ( approx $347 * Rs73 = Rs 25, 331) . This means my custom duty is 100%? This is a gift item. i am
asking about Taxes through email from past 1 month.I have sent almost 25 mails. Till today i don't have any response.

I asked them to let me know why duty is 100%? along with breakup of Taxes etc... Also cI asked to send me Indian Customs duty paid receipt for my items?

Already i paid $ 330 for shipping my items from the USA to India. Again I have to pay $ 25000 for duty?

I am totally upset with FedEx international shipping service. i want to escalate this issues to your higher authorities.

More frustrating point is "No one is responding about my items? I am treating this as cheating by collecting extra money.

Can you please help me on this?

Thanks and Regards,
Raghu