FedEx Complaints & Reviews

We shipped a laptop from Belgium to Hyderabad on 14th Jan 2022 via FedEx and the package is stuck in Bangalore Airport for clearance from past 8 days.

No answer from FedEx employees to hundreds of phone calls and emails that we have dropped. Absolutely not understanding why they are holding the product with them. Kindly help us on this as that laptop is very important to us.

Shipment tracking number[protected]

FedEx is late on delivery and the details says pending/no updates available.

I have contacted customer service and every time they tell me it will be delivered by end of the day.

Still haven’t recieved package and still haven’t received an update on when it will be delivered.

Package is decently large and pricey.

FedEx is the worst

Airway Bill No[protected]

Despite of sending the invoice multiple times by email and handing over 3 hard copies to FedEx still it is showing invoice pending / incomplete.

Tried calling multiple times but I am always kept on hold.

Can someone reply on this.

I Shipped a laptop from Orlando Florida to Bangalore on December 19th 2021 and the tracking number is[protected] and the package had reached bangalore india on DEC 24 th 2021 and there were some issue with consinee 's name and for which we have provided all the documents that was requested and consignee has also submitted KYC form to fedex but still the package is not delivered . calling fedex everyday and talking to N number of customer reps but every day i am getting the same answer like its still with customs and FEDEX US team had not received any updates about my package and no one is taking any responsibility about this .. it was very important for the package to get it delivered to consignee and they are waiting for it from a long time and i am incuring a huge loss because of this delay

FedEx has had my shipment since Jan 7, it has been at Redmond Ground since Jan 12th. Ryan Mayer Redmond WA ground P&D manager will not release my packages. We know the location and even the trailer number it is in. All I have got is excuses as to why my packages will not be released. I would like to file a formal complaint against FedEx ground and manager Ryan Mayer. Your internal management and logistic failures are not my problem. The fact you are holding my packages without mine or the shippers permission is my problem. Yes claims by both shipper and receiver have been filed with no resolve. Scott Zumwalt #[protected]

Dear all,

I would like to file a complaint for FedEx Croatia.
I did not file a complaint to them yet but I will, I would like to inform You of their unprofessional and somewhat very rude appearance in contact with me.

I won the award on a giveaway on Instagram. The company that did the giveaway sent me the shipment via FedEx. After the shipment arrived in Croatia (my country), your workers asked me for a power of attorney for customs clearance and they received it. Also, they asked for an invoice where I immediately replied that it was a giveaway and that I didn’t have an invoice because I hadn’t paid anything. I received the answer that it is necessary that the value of the shipment is visible. I sent a new invoice that I received from the sender, but your officials also claim that it is defective. I ask again for an invoice from the sender (with whom communication is already difficult because they are not fluent English speakers) and send an invoice where the full value is visible but crossed and put a value of $ 1 because it is a prize game and again, I did not pay anything. But your officials claim again the bill is incorrect without specifying why it is incorrect, despite my questions. This communication went by email. After a week and my ignorance of what was wrong with the account, the third one I sent, I phone called the FedEx service in Croatia and the gentleman in charge of customs told me: "You really think we will believe that you won a 4x necklace, 4x earrings and 4 more gold earrings in the prize game ?! " He could also easily have told me that I was lying and no one has ever asked me for proof that it was won in a prize game, but just to report the bill is not correct without any explanation. If I hadn't called the package would have been returned and then what? Because the gentleman arbitrarily concluded on the basis of nothing that I was lying. I believe that such a large company must not allow itself such employee behavior and free will to conclude. Who gives a gentleman the right to conclude completely subjectively that I am lying because he thinks that no one does a giveaway where more than one thing is shared?

This situation will be publicly written on all forums that I can write on and I will tell everyone I know about this, you will only have a bad recommendation from me trying that no one ever uses your services again.

I have never had a similar problem with any other delivery service.
I hope you can solve this with them and unify it in some way because it is absolutely nonprofessional behavior. Especially in this time when giveaways are on daily basis on every inch of Internet (Facebook, Instagram, Twitter etc.)

Thank you and regards
IJ

On Friday, I received 4 fed ex packages. One from chewy, 3 from petsmart. I live in an upstairs condo. Packages were listed as "delivered, by front door" however, they were left downstairs next to the building, near the stairs to go up. This is unacceptable. I'm not sure if there was a sub driver on this day or what. Packages are normally left appropriately at the door. Tracking #s are:[protected],[protected],[protected],[protected]

Hi,
I had an international shipment coming in with tracking id[protected]. First they reached out to me saying only 1 box had come so I waited for the second box. Post that we agreed on the assessment value given to us and from then on they have stopped replying saying there is some technical issue.
I have emailed them almost 10 to 15 times and they are not helping at all. I have emailed them reg our concern and also whenever we call the customer care and share our tracking id they cut our call.
My sender from China has also contacted Fedex and they are not giving any details for that.
Now it has been 45 days since we have got no update from Fedex as to why they have put my shipment on hold and why they are not getting this delivered. I have emailed the concerned person Mr Vaibhav and Mr Prithivi 35 times now and have emailed their support team at [protected]@fedex.com 5 times.

I got shipment on the name of ravikumar on October 21, I provided all the details for the customs clearance but all executives are kidding like anything and not giving proper response, and executives are kidding my shipment values are very small

My docket number[protected]
Mobile number +91 [protected]

Dear Concern,

My Order ID[protected].
Name - Rakesh Patel.

This mail is to inform you that I have still not received my parcel. It was shown that i will get it by 11 th Jan 2022 but today is 22th Jan 2022 and i have still not received it. According to your policy you are liable to pay a full refund if i will not receive it by 11th Jan, so i want my money back. I have also contacted the customer executive several times and they alway give me the same answer that I will receive it by tomorrow and that tomorrow never comes, so I want full refund as I have paid exact money for this parcel to be delivered by 11th and I have still not received it. I will never prefer your services from now onwards.I have paid this much and still don't get proper services.

Note : Please start my refund process as soon as possible, also want my parcel by tomorrow or else I will take legal action against your company.

Also feel free to contact me through this mail if there is anything to be done by my side for the refund.

Awaiting for your response.

FedEx was scheduled to deliver a set of 3 pieces, on 1/15/2022. All 3 pieces were on the truck and "Out for Delivery". The driver only delivered 2 pieces. When I contacted FedEx Customer Service, they assured me that it will be delivered the next day. That didn't happen. To make matters worse, I called them every day since, and every morning I received a notification that the package was on the truck and "Out for Delivery". It is now 1/21/2022, and I am still waiting for it. It is very frustrating when FedEx customer Service pretends to be concerned of any inconvenience that it may have caused me. They always tell me that they will take care of it, and that I will receive my package the next day. if it were up to me, I would not use FedEx for products that I purchase online, This is not the first time that I have an issue about my deliveries with FedEx.

I am getting MSGS asking to submit KYC for shipment i do not expect and unknown sender. Called from Fedex Support asked to upload KYC. is it fake caller? How to know if called is from proper fedex authrorized person?

[protected] Clearance Delay in the following locations:

Its reached Banglore on Thursday, 30 December 2021. Due to delay clearance it reached Coimbatore on Wednesday, 5 January 2022. Its a document package.

Today its 21st Jan 2022. We issued whatever documents requested from FedEx. Our disaptch is not ready till now.

Pls clear the pakage at most the earliest.

Package not picked up from box at 7600 w 63 rd st summit Il, I sat there for 2 hrs past pickup time and nobody picked up the box, I dropped the package in the box on 1-6-2022, talked to customer service on[protected] as I was waiting for driver to collect the box,

To whom it may concern:

I have been working for the company through a vendor for months. January 11, I was told by a superior employee that I'm not allowed to return to work without wearing a bra. It isn't required for both genders, not in my employee dress code from vendor or FedEx. It is indeed discrimination. I am emotionally distraught and will be moving forward in a discrimination lawsuit.

My shipment which should reach last week Thursday(JAN 13th) is still not reached and with Bangalore customs. The initial status was Commercial Invoice missing but the shipper sent the commercial invoice which might have missed during the transport. I sent the copy of the commercial invoice on JAN 13th itself but the FedEx team has not sent the invoice to the Customs team till JAN 18th which I was shocked when I came to know. The customer care team is so rude and they don't even try to get the information from the FedEx customs team. FedEx customs team is not all following up with Bangalore customs team. US FedEx is far better in terms of operations compared to India FedEx.
I request to follow-up with the customs team and release my shipment ASAP.

My package hasn’t received updates since january 7th, and was supposed to be delivered on january 11th. I haven’t heard back from customer service or anyone else since. my tracking number is[protected].

-This driver stopped, with blinkers on, in the road while making a delivery.
-5:35 PM on Wednesday, January 19th on a dangerous curve during rush hour.
-29th Ave Drive NE, Hickory, North Carolina (USA).
-License plate looks like ZH-3612. See attached pic.
-Police officer behind us briefly flashed blue lights, maybe for us to go around the FedEx vehicle blocking the road.
-Could the driver have pulled in the driveway instead of blocking the road, or is that not company policy?

My package sent through Fedex International Priority from US to Hyderabad, India (at a price of more than $100) is stuck at Bangalore with "Local Delay - Delay Beyond Our Control". It has some documents that need to be delivered urgently. If they are not delivered in time, I will be forced to travel to India.

Fedex doesn't even show an expected delivery date now, instead showing "Updated Delivery: Pending." Can you please look into this. The tracking number is[protected].

I sent a courier from Dayton USA to Salem India on December 1st 2021 this was supposed to be reached on December 8 2021. I sent this to my sister Merlin Manivelu as her wedding gift which was nothing but digital watch & dress. My package never reached her on December 8th & after I reached out to customer care I was asked to send KYC, Which I sent on the very day, then I was asked for detailed description of goods, which I sent on the very day. Post this again I called why the package was not delivered yet and then I was told I had to send the price list / invoice copy which I again went on that very day ie December 17 2021. Post this there was no noise about my package, I called and filed several complaints with FEDEX. I made 4 or 5 escalations, I spent hours & hours on calls no body has given me a resolution. I asked them to send the package back to me which they again didnt do. I asked them to refund my money bac & opened a claim which was again denied. They are simply saying this is an abandoned shipment when its no fault of the customer. I sent emails after emails to the Customer executive, I spent hours on calls. On a bare minimum if you guys cant locate the package & unable to provide an update to the customer for the past one & a half month atleast honor them with the claim. I paid $200 plus dollars just for the shipment! Its causing me so much of emotional distress! Its hard earned money that we are talking about. PLEASE PROVIDE ME RESOLUTION & STOP YOUR CUTOMERS GO THROUGH MENTAL AGONY.