FedEx Complaints & Reviews

Hi,

I have sumbitted kyc documents and fedex auth form on 17th june. But still status is not updated, when i contacted fedex through customer carevia phone:[protected].
Below are the responses from fedex.
On21st:we have received kyc docs and status will be updated in next 24-48hrs
On24:we have received kyc docs and status will be updated in next 24-48hrs
On25:we have received kyc docs and status will be updated in next 24-48hrs
On26:we have received kyc docs and status will be updated in next 24hrs
On27:today fedex team is saying there is no eta, really dont understand what is going on with my package.

I need my package to be delivered as soon as possible.

Thanks
Rajkumar.

Dear sir. Awb[protected]. My consignment stuck in custom. Clearance due to name mistake by shipper, i may please be requested to released my consignment in the name rajni polra real name instead of rajni patel. Both name are the same person and caste patel. Fedex to request for clearance letter from shipper, but shipper is note sending the same letter. I may please be requested to cleared my consignment as early as possible.

I have booked parcel from Bengalure to Hyderabad on 8th June on standard overnight basis vide tracking[protected] so that my parcel will reach to my client in 24 hours which I committed to him but the parcel has handovered to my receiver on 11th June bt 3 PM and prior to that on 10th June I have contacted the customer care was in vain because I couldn't get any assurances of delivering the parcel in 24 hours for which I have paid and got answer that there is backlog due to which the parcel cannot be delivered on 10th June and maybe delivered on 11th only and my receiver contact the customer care but the answer he got is that the parcel cannot be delivered on 11th June and my question is if the parcel booked on standard overnight basis and charged accordingly but delivered in 48 hours why not the difference amount to be refunded to me and hope the concerned persons will look into the matter. More importantly when my forwarder has put me and customer care person on call I got the answer from customer care person that my parcel has been booked under 3rd party and there is lot of backlog which is ridiculous. Hope I can get reply from concerned ones.

Hi

On 12/062019 i got email from fedex.com stating In order to clear your shipment "[protected] " without delays, we request you to submit the following at the earliest.

they requested to provide KYC Form and Consignee authorization and i already replied on 12/06/2019 with all the required documents

now its more then 5 days but no update from Fedex, on 11 Junei talked on their no[protected] and they said they have received my documents and its under process so today on 6th July i called again to get new update and i surprised to get their new statements, now they are saying that they have not receive my documents and requested me to send it again and 2nd time i have send my documents as i have no other choice

No body is giving any correct update nor clearing my shipment and not sure what kind of game they are playing with their customers

Note: I have recordings of all conversation to show it how every time they have given wrong/fake information
My tacking number[protected]

I have sent a parcel containing mere documents from Canada to India. And my parcel has been held in bangalore for customs clearance for the past 3-4 days. I was first asked to submit commercial invoice which i did. Then my recipient was asked to submit kyc form. But my recipient is a financial company(LICHFL) and they would not be able to provide kyc due to their privacy policies and they have stated all these in an email, along with the purpose of me sending these documents to them and sent to the kyc team in fedex. But whenever i call fedex, they just keep asking for the same documents that has already been submitted many times and yet they are saying that they havent got customs clearance. Recipient has also made it clear that its not their norm to send kyc form. Will a nationalized bank in India provide kyc ???? The answer is simply NO. Then why ask for it ? I have sent it in international priority and this is how its being treated ! Fedex is the WORST of all other courier companies in this world ! I have used DHL prior and i have had no issues. FEDEX was close to my house and that was why i chose to send by fedex and im regretting now ! Worst customer care service especially the Indian fedex team. They have no clue what they are dealing with !

Hello my package from USA which is an international priority has been stuck at Bangalore Customs for 2 days now. I have called fedex customer care but no tangible result. I am really frustrated with now my AWB is[protected]. Please look into this and resolve this issue at the fastest time possible. I have had enough patience and i regret shipping with fedex

I have ordered something from free prints.com and it has to be delivered on 31 may 2019 but it was not delivered. Then i checked the status of my order and it showed me that the schedule delivery will be on 4 june 2019. But on 4 june when i tracked mu shipment it showed me that at transit in dehradun fedex and incorrect address. The address was absolutely correct. If the delivery boy is unable to find my house so he should have contacted me through the phone no. That i have provided to the free prints.com. Please do something

My order which has been booked by Vista Print to Fedex with tracking[protected] hasn't been delivered yet. The original delivery date was 31 may 2019. now its 3 June. It had arrived at destination city on 29th may and has been stuck there since then!! I have sent numerous tweets (@kreativity13) and calls to fedex customer care but I have not got any proper solution or confirmation of my order delivery. I had pre paid for my order online on vistaprint and its also needed by me urgently for my business use and this delay has already wasted lot of my time and loss of orders/promotion potential.

KINDLY DELIVER MY PARCEL ASAP. OR REFUND MY ENTIRE PAYMENT FROM VISTAPRINT

Dear sir,

We new century filaments pvt. Ltd, c-1/219/2, gidc, waghodia,
Dist: vadodara - 391760, gujarat, india, mob: +91 [protected]
Email: [protected]@centuryfilaments.com, called many times to open a new account with fedex. But not getting proper response from executives. Every time they have taken company's detail but after that no one can response.
Our request no. L/cr[protected]

Worst service not knowing about my package that has to be deliver within 5 kms very irresponsible. Simply saying process going on. Package has been delayed for more than a week. No calls from fedex courier service. Only am calling them daily where is my package. Every time different person s repeating the same story again and again but no solution for it. Atleast they can send it back to the sender that too not possible for them. Floor manager is always busy with some work and not ready to talk. No one ready to answer when my package reach us. Pathetic service.in case if your package not reach you by time will you be quiet. Awb[protected]

There is no update in your web sight for the last 3 days, also no proper reply regarding the status of the above consignment. Everytime we are informed that it will get cleared within 24 to 48 hours. What is the reason for such a long delay in clearing the same. If you need any other details we are ready to give the same. Please give immediate reply. Thank you

Hello my name is achieve and my problem is that my order has not been delivered till now and i have submitted the kyc docunents... So now what is the problem with u... Kindly clear it and send me as fast as possible😊 very bad service of yours not meant to say that but what to do... Try to understan customers pain also... Kindly clear it as soon as possible...

I have ordered two books from oswal books by amazon, and later i asked to return the product since the cancel option in the portal of amazon was not there but now it is shown that the product is delivered by the courier agent to someone else without contacting me once. They don"t even have text me
I have done the payment through netbanking
Tracking id:[protected]

I was already submitted required kyc.

Customer care representative only reply everyday that we are waiting from custom.

Contacting fedex customer care everyday from last 7 days for follow up but not getting proper answer and process from your side.

Kindly give us proper clearance report and release shipment as soon as possible from your end.

Hi, I have an issue with a shipment sent from the US to Kerala, India, which is now 'stuck' at Bangalore. The tracking website lists: A specialized form/statement is required for clearance from recipient.
Recommended action: Please call FedEx Customer Service.
I am not sure where to find the form or where to contact. Need immediate assistance.
Thanks/ SK

My self is anoop singh and i send a courier through global indian express is in new delhi mahipalpur and he made colobration with most courier company. I send packet for nigeria and i amde payment of 2900/-inr through paytm. And i clearly mention this thing that without my comfirmation do not deliver my courier because of my payment is pending with bank. I send proper mail to both of company. And i make a call also on that time lady told me that yes sir we hold this packet do not worry. But as morning i checked that my courier is showing deliver and i did not received any amount from client side so without my concern why company deliver that courier. I mention this 2 time that otherwise rto on my address. Now who is going to bear all cahrges i paid to yoiu 2900/-inr and value of my good also. This is the services of fedex and so called global india express. I want my good back or provide me value of my good.

I am a regular importer. Recently i imported a consignment [58 kg] [jan-19] from my supplier bearing awb [protected] through fedex. At the time of booking at our supplier side, the fedex-china informed the freight amount would be $600[all inclusive]. The material reached our place, where fedex india informed the freight amount is rs.99000.00 [$1425]. When i inquired, they said we don't have an account with fedex. After so many followups, finally they accepted our account number. Then they raised different issues,
1) stating it was booked with our supplier account
2) our supplier booked in non economy mode
3) our supplier has not confirmed the freight amount at the time of booking.
We cleared all the issues one after another. From the same supplier we imported a consignment through tnt, where the total freight amount was only rs.21000.00. Since i am a regualar importer, i know the freight amount. Else???
For their mistakes, they are penalizing the customer.
Finally [may-19] i advised them to return the material back to my supplier.

Sent a packet wih some books and papers, dry snacks, fenugreek seeds, green tea packets, a snack making machine, clothes like dhothi, shawl and gloves. It was sent by fedex through an agent. It was rejected at madrid customs saying "food, beverages or any commodity destinated towards human consumption are restricted in spain". The parcel was ssent back to chennai and is stuck at bangalore saying "clearance delay". The agent is demanding 21000 to clear a 10kg pack with goods worth 5000 rupees! I have my books and notes collected over years. I want to know how i can get back my packet. My tracking id for packet sent is[protected] and it has been returned from customs wi tracking id[protected]. Please help me get back my packet.

I have ordered from various courier companies and found out that fedex was worst they charged me 8769 rs as customs and didn’t even provided me with an invoice paper which is kind of weird and i ordered hair extensions worth rs 20000 and the delivery didn’t had any payment options instead of cash. Worst experience. I know even writing about this won’t do anything. But it’s for you guys. Also going to make a video.

Fedex india shipment no[protected] showing status "a power of attorney (Poa) or form letter, authorizing fedex/broker to clear the shipment on behalf of the importer, is required for clearance.
Recommended action: importer must provide a power of attorney (Poa) or a form letter authorizing fedex/broker to clear shipment." since monday 29-apr-19. But i have already provided them signed and stamped authorization letter to custom clear it on my behalf.

Never had this kind of problem with international shipment shipped through dhl, fedex should have a dedicated cha who have the capability to clear custom in no time.

Also why on earth your cha needs original documents to be shipped to their address to clear the shipment. Dhl never asked to original documents scanned copies are enough to get custom clearance.

Bad experience with fedex will never ask shipper to ship it through fedex