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Ferns N Petals Complaints & Reviews

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Last updated Mar 21, 2024
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FNP Estate, Ashram Marg, Mandi Road
Gadaipur
Gurgaon District
Haryana
India

Ferns N Petals reviews & complaints page 4

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A
ayushisharmasaddi
from Faridkot, Punjab
Jan 25, 2023
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Flowers bouquets

Yesterday I sent 2 bouquets to my sister in law in hyderabad, the flowers were so bad in shape. She sent me photos amd when I informed the fnp team they closed my query saying their delivery partner sent photo before delivering( am damn sure they never gt any picture before deliver) even when I sent my photo on same day they said they didnt received my email.
These people are fraud...
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A
ashwinirao
from Mumbai, Maharashtra
Jan 25, 2023
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Order marked as delivered and order not received

I ordered an assorted muffins box for my mother in USA from India. The order is updated as delivered but they have not received it in USA.

I have always sent the cakes through Fernsnpetals before but this has never happened.

Totally disappointed with the service because it was for Birthday. The muffins were ordered such that they reach on the birthday eve but it did not reach.

I have spent almost...
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A
ashwinirao
from Mumbai, Maharashtra
Jan 25, 2023
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Order marked as delivered but order not received

I ordered an assorted muffins box for my mother in USA from India. The order is updated as delivered but they have not received it in USA.

I have always sent the cakes through Fernsnpetals before but this has never happened.

Totally disappointed with the service because it was for Birthday. The muffins were ordered such that they reach on the birthday eve but it did not reach.

I have spent almost...
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B
bhasker1989
Jan 24, 2023
Jan 24, 2023
This thread was updated on Jan 24, 2023
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Unethical Business Practices

Issue: Placed a cake order on Jan19th which is scheduled to deliver by jan20th to surprise my friend in Bangalore on his Birthday. My friend was on vacation and couldn't receive the order and requested the delivery person to redeliver it on Monday for which the delivery person had no objection. Till now the order has not been delivered and none of the staff from Ferns N Petals tried to approach me on this. So, I have called them to enquire...
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A
Arabdha Sudhir
Jan 16, 2023
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No Delivery and no refund on order lack of support

Charged the goods and never delivered. Unccoperative support and then set the status to ¨Delivery attempted¨ but failed because recipient asked for a change in order date an time - absolute rubbish since the recipient and the alternate contact number were never even contacted. They had been alerted and were at hom to receive the birthday cake - which now 2 days after the birthday I´m still following up for a refund after raising multiple...
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N
nancy1956
Jan 8, 2023
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Nor refund neither deliver

Order id : 40113782
Either do refund or deliver product.
The order was intended to deliver on birthday however, now the special day has gone. Their customer support saying one sentence again n again.. anyhow ! You must take responsibility of it. Adding the logging queries pic. Even contacted them several times....
+1 photos
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N
nancy1956
Jan 8, 2023
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Not properly answering

Ordered a cake to wellington Newzeland and its been crossed the deliver date . Now they are making lame excuses that address is not proper even i sent them address proof too!
Nor they want to refund money neither delivering product.
I want my money refund asap.
Order ID : 40113782...
+1 photos
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M
Malwyn
from Mumbai, Maharashtra
Jan 1, 2023
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Refund of Non Delivered Australia order needed

Hi Team,

I called for the status of my order and the agent said they were unable to contact their team in Australia as there is an issue with the order. The agent confirmed a cancellation and refund. I called to ask again for my refund and the another agent said they do not handle refunds. What is going on? I paid 14 thousand for this order and demand a refund as the delivery did not happen till today and the company does...
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M
Malwyn
from Mumbai, Maharashtra
Jan 1, 2023
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Delivery to Australia not done on 30th Dec 2022

Hi All,

I placed an order for Australia on 27th Dec, 2022. They confirmed to deliver it by 30th Dec, 2022. I paid 14 thousand for the wine hamper, provided the full accurate address of the person in Australia along with the Australian mobile number and Full Name. Today is the 1st of Jan 2023 and the tracking information is not appearing on the site and nor is there any delivery update. Please refund my hard earned money if...
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R
Raj Aastha
Dec 28, 2022
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Damage Product Received from ferns and petals

We have received a damaged coffee mug and raised a complaint also but did not receive any positive response.

Kindly replace it.

Registerd Mail id- [protected]@gmail.com
Ticket ID[protected]
Registered Phone number-[protected]...
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R
Raj Aastha
Dec 28, 2022
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Received damaged product

Address:Whitefield 2nd Main Road

We have received a damaged coffee mug and raised a complaint also but did not receive any positive response.

Kindly replace it....
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O
Olive21
from Kolkata, West Bengal
Dec 27, 2022
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Charging me for redelivery !!!

Address:KOLKATA

I had placed an order for delivery on 25/12/2022 order number #39678263, however i was not aware that my client was not home.
The f& p team are now charging me for re delivery !!!
this is a kind of harassment as i feel cheated by f&p, for charging me for something like redelivery as it is not my fault.
This is an offence and i want immediate response and action of the same
client name :talat haider,
andul...
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D
DevTew
Dec 23, 2022
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Cake39636367- 221218-00004474

Ref complaint no[protected]
Order no 39636367
Eggless cake ordered, promised to be delivered in a white box to indicate that it is eggless. Not delivered in white box, no marking to prove it is eggless.
Cake lying untouched for the last 5 days, could not be cut on Birthday. Complaint not being resolved by FNP team, do not even call back as promised.
Each customer care representative tells a different company...
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D
DevTew
Dec 23, 2022
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Cake39636367

Order no 39636367
Eggless cake ordered, promised to be delivered in a white box to indicate that it is eggless. Not delivered in white box, no marking to prove it is eggless.
Cake lying untouched for the last 5 days, could not be cut on Birthday. Complaint not being resolved by FNP team, do not even call back as promised.
Each customer care representative tells a different company policy.
Pathetic experience with...
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A
Asif IIFM
from Delhi, Delhi
Dec 9, 2022
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Order not delivered on Occasion

This is the complaint against ferns n petals, that they have not delivered the order (Order #[protected] on the occasion, It was wedding anniversary on 9th December 2022 and i have ordered something to be delivered on same day which was confirmed by the customer care that it will be delivered on the same day, delivery slot was till 9 pm and at 9 pm they called asking can we reschedule the order, What kind of joke is this!!!

They...
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O
Oddgovind
from Mumbai, Maharashtra
Dec 4, 2022
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Complaint Again Ferns N Petals for My order

Address:Kondapur

Review For Ferns And Petals
By facing the issue multiple times from FNP(Ferns and Petals) I am forcebly writing this review from my honest experience and i would strongly recommend and request to each and every customer to think multiple times before placing any order from this website as they have neither the chains in India and they are doing false promises to the customer in each and every steps. For my cake order I was continuously...
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S
sanjeevkumar135
from LUDHIANA, Punjab
Nov 30, 2022
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Product not delivered after repeated reminders at customer care

Ferns N Petals - Package not delivered Closed
Dear Ferns n Petals, i am writing this letter with reference to my order date 28th Nov 2022 with order no 39072066. The Delivery was scheduled for *28 th nov 2022 and I haven't received the order yet. I have ordered this product for my relative...
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S
Nov 26, 2022
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Refund of amount

Address:Rishikesh

My order I'd was 38794959. I had ordered flowers and cake but it didn't reach to recipient. I asked for refund they denied to refund my money. I need my money back....
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D
drsumi
from Kolkata, West Bengal
Nov 13, 2022
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Regarding delivery of birthday cake at New Jersey USA on 11th november 2022

Address:LT COL SUMIT KUMAR SINGH, GHAZIABAD

With due regards i had ordered a birthday cake on 9th pf nov 2022 with order no 38689892. It was to be delivered on 11th of november at new jersey to my brother arnav anshul but it was not delivered but false massage was sent by fnp that it was delivered. I was trying for last two days for it but no satisfactory answer was given by the company. Nither they are returning thr mony. As birtday was already passed so there is no means of delivering...
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J
Javid Ahmad Reshi
from Batli, Jammu and Kashmir
Nov 1, 2022
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Cake ordered but not delivered on the slot date

Address:New Dehli

Self had ordered cake & others items from FNP on 29/oct.22, 3.11 PM and the delivery time given by FNP was 7 Pm, but unfortunately i had received a call from FNP that we are not able to deliver it on the given date and the order will be delivered on 30 oct. 2022 or we can cancel it. I have recording of FNP conversation also. I requested to concerned authorities take take a strict action against FNP so that in future no customer will face...
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