Ferns N Petals Complaints & Reviews

I am highly disgusted with fNP. My order is not delivered yet and it’s
showing that it’s delivered.it was to be delivered on 8th August. I am tired of following up since last three days
but no progress.

Sir / mam
Ten days back we placed order with fern and petal Rakhi . Order no is 35932621. You company was supposed to deliver it on 9th august . Today is 10. Tomorrow is rakhi . Till I didn’t receive my order. When I tried to check on your website and app it’s showing items photos but no other details. I couldn’t able to track . I raided query with help desk but till now no solution. I tried customer care also but I heard only advertisements but no response .
What should I do ? If I won’t get my praxes tomorrow morning by 9am . I will sue your company in consumer court .
Hope you will do the needful as early as possible

I had ordered rakhi on 6th august for delivery in DELHI and the estimated delivery was on 7th august .On 7th august it showed that its out for delivery but no attempt was made for delivery and they are lying on customer care complain that delivery was attempted and today is 10th of august and till now my order is missing. I have already paid for my order and till now its not delivered and it does not tell me also that where my order . I tried to raise a ticket 2 times on 8th august and on 9th august also but even they did not tell me where my order is. I don't know that should i wait for the delivery or what should i do now., Are they spending all the money on just advertisement and not on real customer satisfaction. I am having a very bad experience with FnP now. All the good things is just in advertisement.

Order ID #36447327
Ticket#:[protected]

I have placed an order for Rakhi on 2nd aug and chosen a date of 7aug for delivery with Order ID #36248619
Sub Order ID. #[protected]
when I called customer care they started telling me that blue dart doesn’t deliver on Sunday. Now it’s Tuesday and still my order is not been delivered, and they are replying me saying we

Dear Aakancha,

We deeply regret the disappointing experience you had with us this time.

This product is shipped using the services of our courier partner. For products that are shipped using the services of our courier partners, we are unable to commit an exact date/time of delivery. Your gift can be delivered prior or after the chosen date of delivery.

Below is the current status of your order

If they are not able to commit an exact time for delivery then why they are giving us to choose the date option while ordering, is this a new way to fool customers and looting customers hard earned money. They are not trustworthy any more. It was better if I have chosen a simple “speed post “ option from post office. It is more fast then FNP and blue dart. I will nvr recommend anyone fnp, worst experience

I had booked a cake delivery from fern and patels application for 8th Aug, i paid inr 49 extra for express delivery, later on 8th aug, i was informed they can’t deliver the cake by 3 pm due to no power supply and cake will be delivered by 6 pm. Cake was not delivered by 6 pm and i raised several queries through mobile app and even over phone, but got no response, about 7:25 pm i got message that delivery attempt failed, by the delivery boy due to insufficient address, but that is not true because they had delivered to same address before also, at the same time delivery boy didnt even call to confirm the address or tried to find it, when i called the delivery boy phone it was coming switched off, i raised several queries and over phone also, i was told it will be tried to deliver again but no delivery was done, and all my queries and complaints were closed without any response. Now i am being forced to accept the cake after the birthday is already passed, they are not ready to do refund.
Order # 36463234

Dear all,
This is with reference to the above order that I had placed this order on 23.07.22 which is supposed to be delivered on 29.07.22.But even after several one-sided communication through mail and calls my order is not yet delivered.
I must tell you that i called Ferns N Petals customer care no:[protected] number of times till today and everybody told me that it will be delivered soon .On 30th July i got a mail from Ferns N Petals that my order is shipped with track id:[protected].How funny order needs to be delivered on 29th is shipped on 30th .Also while tracking through the link.provided i got the message as :
" We didn’t find an item associated with this number"
After this I called your Ferns N Petals customer care again and again every day but no status was clarified by your team and it was told to me that our team will call you soon.Even after several calls i made to Ferns N Petals team not a single call was received from Ferns N Petalsteam regarding my concern, which was shocking for me.On 4th Aug i got a mail from fnp that
"Oh dear! We're feeling very bad that your order #35868459 could not be delivered to Santosh Nanda due to"
After receiving this mail which was quite a surprise for me, i again i called numbers of time to Ferns N Petals customer care team but the response from Ferns N Petals team was as explained above and till now nobody called me from team to clarify the status.In between recipient Mr.Santosh Nanda also called Ferns N Petals team (Mrs/Miss Priti) and clarified everything about the delivery not yet done and the address provided was correct.She told him that she will call in two hours after getting information from international team.I also shared the address proof of the recipient as required by Ferns N Petals but all our efforts went in vain as we did not received any calls from her and Ferns N Petals team and no update is provided.
Today I had a talk with Mr.Aakash and he provided me with a different track id:[protected]. In this the status of 2nd Aug is updated and he told me that it was out for delivery and will reach soon and the international team will call within an hour.Till now no calls received.
In my several conversations I requested to cancel the order if you can't deliver in time so I will try other ways but Ferns N Petals guys are not cancelling my order also. This is nothing but harassment of a prepaid customer.
Rakhi is a festival of Joy but Ferns N Petals guys made this festival a big nuisance.Till now the delivery is not done from Ferns N Petals team.It is a waste of time and money from my side and nothing else.
So request you to deliver the same at the earliest or if not possible refund the amount immediately.

Dear all,

Have ordered gift no. 36189723, estimated delivery date was 3rd August, till now not reached the recepient. No proper updates from the company, have a doubt on this company

We booked FnP's wedding venue "The Pavilion" on July 6 at Delhi. What we were shown and what we were given on the day of the wedding were totally different.

1. AC not working
2. Water bootles scarcity
3. Food was not served till 11:00 p.m. even after guests arrived.
4. Caterer Mr. Varun was so rude to help.
5. Forced to pay Rs. 50k for ordering 20 extra plates at 3 am.
6. Water denied at the time of baraat swagat. We were forced to arrange water bottles on our own.
7. No fan provided on outer food venue. Forced to pay Rs. 2000 for the fan.

I've ordered a birthday cake on 19th July to be delivered to USA on 22nd evening. I got the UPS tracker ID and and upon checking on 22nd morning it showed delayed. Followed up with FNP customer service but to no response. I got a promotional call and when checked he said that he will connect me to customer support which never happened.

23/07 - UPS shows delivery delayed and FNP updated wrong status as delivery attempted. I raised the ticket #[protected] which they just went on closing and I had to Re-open.

I asked my brother to follow-up with UPS for delivery and he went to their office multiple times and finally package was delivered on 27th July.

Cake was rotten by then and I raised the complaint #[protected] which was also closed by them and I had to Re-open. On call they say that they will arrange a call back from "Right Team" and I dont get a call back at all.

I feel cheated by FNP.

I have ordered cake with rose and then i have not received rose and cake was also different .. my all celebration spoiled with fnp . Now i have contacted customer service but they are not giving me full refund .. so please issue full refund of my order

Ordered vase with flowers for my cousins birthday but recieved a broken glass...it was delivered by couple who were very unprofessional the ordered item wwas not even packed properly..tried to contact FNP customer care from past one week but not a very good response it seems their way of work is unprofessional and scam...just lied to me saying tat I would b getting redeliver instead of refund within a day its been 2 days I haven't recieved redeliver..once again wen I called the customer care no he said it has been delivered n he asked me to cross check with my friend again but still we hadn't recieved the gift here also hehad lied..but again in I called the same customer care no n now this person is saying its not delivered n the vase is in good condition..as he spoke with local vendor...this customer care is just a fraud they just put ur call on hold n make you wait for more than 10min n each n everyone says the same thing...

I have placed an order from ferns n petals, payment debited from my phone pe but order was not confirmed

Right
I will not asking you foe the 10th time to give my refund
I don't care about re delivery
You keep telling me you have tried calling me but there is no missed calls on my phone
Drop the stupid lies and give my refund
U keep sending me automated emails

This is the review I put online
Worst company ever
They keep sending me the same automated emails whenever I make a complaint. This is stressing me out. Its been over r weeks. These stupid freshy scam artists from India won't give my refund. They keep sending me emails telling me 'we tried to call you but your phone is switched off'. I have no missed calls, voice messages, nothing. They are liars. I told them thousands times to re deliver.
Still don't email me back until I make a complaint via Resolver. They reply after one week. Maybe longer.
They claim on their website to be " Why choose us?
Delivering Emotions Since 1994
We Deliver, On Time - Every Time!
An Order Delivered Every 2.5 Seconds
100% Smile Guaranteed" A LOAD OF BULL****
[protected] order number

Placed an order yesterday (6th July 2022) late night but wanted to cancel it and so called them today, 7th July 2022 (not even 24 hours have gone by). The order delivery date is 12th July 2022. But they did not cancel it though the order was not shipped even. This after their own FAQs page says the following -

"Order modification/cancellation in a domestic order, please give at least 24 hours notice before the requested delivery date. If your order has already been shipped or delivered, we won't be able to cancel it or make changes."

I am receiving gifts from fnp from anonymous sender from last 2-3 yrs. I want to know the sender details as they have my phone no and address details without my information.
Reached the customer care but since I didn't have any info on the sender while I shared all the details at the receiving end but they couldn't help.

I need immediate help to trace down the sender. Request the company to call back on receiver no [protected].

Ordered a birthday gift and suppose to get delivered on birthday date But got delivered 4 days later.Wrong product was delivered.Almost the similar one, but the price difference is around Rs.700.
Usually when we gift something to loveable person it's a valuable one and we will not ask the rate and they also will not mention it.These people are playing with the same and cheating.No proper response from customer care also.

FOR MOTHERS DAY AROUND 4TH MAY I HAD ORDERED MANY THINGS Refer to my order [protected] placed around 04th May
Despite repeated complaints the following 2 items have still not been
delivered out of the 5 as I ordered as a power bank of Rs999 was cancelled by you due to non availability and refund recd, The following were not delivered till end of May and i made a number of complaints and you promised refund within a week
one Perfume Ferragammo EDT For Rs 2199
one Mothers day cup Flask for Rs 999
I have received no communication, no refund which speaks very Poorly of you. Refund immediately
like to raise the level too.

I had booked an international order that was supposed to deliver on 7th June. The day of the delivery the recipient hasn't received any call from delivery agent regarding the order. The order was not delivered.
And later I received a mail saying that delivery has been attempted but due to incomplete address they couldn't deliver my address. The delivery agent did not tried calling the recipient once before calling it an attempt. Since, then I have been following up with their team regarding delivery but they are off no help.
They'll someone from the international team will be in touch with you bit no one contacted. Also, they are not refunding the amount even when the delivery was failed.
I am getting the same generalized email from their team again and again.

I have placed an order of a birthday cake on 11th of June for the delivery on 13th June.
The customer care is still not able to give me the proper confirmation regarding its delivery..as they have asked me to wait till 9pm.
They are not bale to properly contact the delivery outlet people.

If the cake is not delivered within the time slot, then, the FNP must refund the entire cost if the cake.

I have placed order of 2 Chocolates Basket and it's cost around 1853/- after discount for 2 baskets, when they send their vendor to deliver the baskets, we saw basket having 12 chocolates of 10/- each and 30 toffees of 2/- each. Means one basket material costs around 180/-.
When we asked to delivery boy that can we return back this order, he said that let me check with customer care team of Ferns N Petals and after confirmation from them he said yes you can return the product.
Now we are chasing with Ferns N Petals team for refund but they are denying that neither they refund the amount and nor re deliver the product.

Please look in to this as they are looting customers like this and support us in getting back our refund amount.

Invoice copy also attached for your reference.