Ferns N Petals Complaints & Reviews

I have ordered flowers through ferns n petals online portal on 12th Feb 2011, delivery date being 13th Feb 2011. The flowers were not delivered and the amount of Rs. 1349/- got deducted from my account. I didnt get the order no./reference no. as the page didnt display anything but the amount got deducted. After repeated follow ups and explaining the problem I was told that they dont have the order no as reference to check or in other words such order doesn't exist (even after I furnished the consignor/consignee details, contact details etc)!!!!

Till date there is no reponse from them. This isn't fair and I want complete refund of my money!!
I have my bank statement and SMS sent by my bank to support that the transaction was completed from my side.

Complaint against Ferns n petals
I placed a Rs.1699 order "Fill my heart" order no "[protected]" on 14th feb'11 and was supposed to be delivered on same date and couldn't be done because recipient was not present.
1) On 15th Feb'11 I called their customer care and they told me that "their vendor is not picking up the phone so they cannot do anything now."
2) On 16th Feb'11 I called their customer care and then they told me that "it was received by guard and they have the receipt signed by him and that they will show me" whereas the guard says he didn't received anything.
3) On 17th Feb'11 I called their customer care again and they told me that same product will be delivered with the price of Rs.75 for delivery charges and later he told me that even Rs.75 is not required to pay and the same product will be delivered at the same address.
4) On 18th Feb'11 I called their C.C. again around 2pm and some 1 by the name of "Ankur" told me that i will receive a call from them within 10 minutes and even after waiting for 2-3 hours no 1 calls.
5)On 18th Feb'11 I called their C.C. again some 1 by the name of "Manish" around 5pm told me that money cannot be refunded and the vendor cannot deliver the same product again but a complimentary "12Rose Bunch" will be sent at same address.
6) On 19th Feb'11(today) i called their CC again around 3pm and they tell me that nothing cannot be delivered as vendor don't agree.

Ferns and Petals Customer care representatives have been making fake promises to me from so many days and the product is finally not delivered. I would like to file the complaint against their behavior of keeping client under wrong impression and Product non delivery.

Thanks & Regards
Vineet Sansi

My Order No.[protected] was placed at 11:20 AM on 6/12/10. I received a mail confirming the same. The vendor responsible for dispatching the bouquet got the order according to them at 12 'o Clock.

The delivery guy called me up at 9 PM, at about 15 KM away from the delivery location, he told me he received the order at 6 PM.

Now from the company's website disclaimer

http://www.fnp.com/fnp/faces/jsp/shippingdisclaimer.jsp

"We CANNOT commit any fix time for delivery as mentioned in Special Instructions or otherwise. Deliveries will be made between 9 am to 7 pm on the given date.
Order received till 2pm will be delivered till 7pm and order received till 5pm will be delivered till 9pm."

I tried to cancel the order, they agreed to cancel it but was not so sure when the refund will be done. Then I decided to carry on with the order as at least the bouquet will reach and I will get some value for my money.

On top of that I received a call from a executive at about 9:30 PM telling me that this order is through and cannot be canceled as I have talked with the delivery guy about delivering it ...... THE PERSON ON THE OTHER SIDE INSTEAD OF BEING APOLOGETIC WAS TRYING TO BULLY ME TO ACCEPT THE ORDER.

Three things to noted ....

1 ) These people don't have any values , they don't even think that people send flowers and gifts with a lot of wishes.

2 ) They are a bunch of dishonest people , I dialed them up about 10 times through out the day and each time they said it will reach after one HOUR.

3 ) They have no idea about CUSTOMER SATISFACTION, and probably don't even bother about it.


PLEASE BE BEWARE OF FERNS AND PETALS .....

The site FERNS N PETALS is completely a fraud site - cheating its customers.

I have placed an order for 1kG ICED Dark Chocolate cake after sorting its availability by locationat Korba and paid the full amount.

The cake was delivered after 7.00pm and the cake delivered was 1/2kG normal cream cake(not iced, no dark chocolate).

When contacted customer care of Ferns N Petals they have informed that only that cake is available in Korba so they have sent only that.

They have delivered a Rs.180/- cake from local cheap bakery and charged me Rs.1100/- showing some nice photograph of dark chocolate cake.

A Order of a bunch of flower and cake was placed online in www.fnp.com on the 15th of Nov 2010.The web payment was not succussuful as the option was not available in the web site. A representative from ferns and petals called me up on my number stating he will place the order.
I opted for payment on conditions stating the delivery of the package will be on the 16th of Nov 200 before 1200 hours.The address was given and confirmed the time and place and amount was confirmed.Post the confirmation I placed the order.
On the 16th of November a representative from Ferns and Petals calls up my number and states if I need the delivery to happen on the 16th i will have to pay additional cost where in the price for the product and delivery was paid and confirmed on the 15th of Nov 2010.

To whomsoever this may concern,

I am based in Tamil Nadu and I had placed an order for a cake to be delivered to Kolkatta through the phone after viewing the FERNS AND PETALS website which is:
http://www.fnp.com/fnp/faces/tiles/catalogue.jsp?catalogueID=2& on 11-10-10 . The product goes by theSeller Code: XP40
to be delivered before 9.00
p.m. the same day and I had made a credit card transfer of cash through the
mobile phone which was also confirmed to be received by the customer service
executive online. Inspite of my repeatedly asking whether it is possible to
deliver
it within the stipulated time, their excutives insisted that the job can be
done.
After making several phone calls to make sure if my order had been delivered, I
came to know that there has been some technical error due to which my payment
had not been received and therefore the order had been delayed and I was told
that it will surely be delivered before 12 am with a compliemntary gift for the
delay caused,which again, did not happen. Finally, The next day,again after
several phone calls from my side to confirm the delivery of the product atleast
on the next day, I come to know that the product had been delivered to the
client at almost 3.00 p.m. in the afternoon, and to top it all...the cake that
had been delievered had gone bad!!!! And they give an excuse saying that
the location was far and it took a long time!! Then why has it been mentioned in
the website that the delivery of products can be made to anyplace in India in
the mentioned locations within 2 hrs??!!! Is that not a MISLEADING FAKE STATEMENT?! And is there an excuse for delivering
a SPOILED cake ONE DAY LATE when the client has paid more than 1000 Rs for the same??!! Even
if it cost only a rupee, this is not the kind of service expected from a so
called "top notch" online flower n cake delivery system!!! I had spoken to the
customer service executives for a replacement with a fresh cake, which they
said,would not be possible,but they assured me the refund for the same, for
which they had asked me to mail a complaint to [protected]@fnp.in and they had also told me that they have registered a complaint and that they will mail me a complaint code to my e mail id,which again has not been done. So although I have sent them a mail, I don't trust that they would even be bothered to follow up, as

Here I am mailing you this complaint, I hope you do what is necessary
to assure no other customer is extorted for money by fake online services like these where they take assure service for a high price and don't keep up their word! I am sure that I am not the first one to be fooled!
Regards,
Ambika Mohan

I had ordered an item online called ‘Celebration at Midnight’ from Ferns & Petals on 22/7/2010. My order reference no. is[protected]. As per their website, the said item contains the following:
1) A bunch of 10 red roses.
2) A 50 gms. Chocolate cake.
3) A bottle of branded red wine.

As commitment, the item was delivered at right time and to right place but I was surprised to see that the wine bottle, which had been supplied, was really of downgraded quality. Infact the price of the wine bottle was just Rs 250/-(as mentioned at the backside of the bottle itself) and it wasn’t branded at all, whereas as per their website it was specifically mentioned that a branded bottle of red wine will be supplied. In my opinion, the cost of entire package that was supplied would have been roughly Rs 500/- and they have charged me Rs 2199/- for the same. Even if they include delivery charges, it can not be more than Rs 1000/-. I am surprised to see the profit margin they are keeping per product. Such dealing is really unprofessional, unethical and illegal on their part. I feel like cheated by their organization.

It is really unfortunate from a customer viewpoint that even after spending hell lot of money, their emotions and sentiments are being ridiculed.

Their claim of being the No.1 florists in India is totally bogus as they don’t stick to your commitments.

I had placed order no.[protected] on 30th August for delivery of flowers on the occasion of Birthday but not delivery same day as per order.


I wrote to them emails - but no replies.

their phone are not reachable anymore.

They have cheated me and I do not know how many customers.

They are a total fraud and noone should do any dealing with them...

Order Reference Number :[protected] Order Date : Jul 26, 2010

Ferns and Petals is a online foral site who delivery bouquet on request. On July26th I placed an order to send a bouquet to my mother for Parents Day. As per Ferns and Petals delivey happens b/w 9.00 am to 7.00 pm at the residence address. I waited till 9.3.0pm & than called my mother to wise her. But till than she has not recd the bouquet. It was very disappointing. Than I called the Fern and Petals to find out why the delivery is not happen with this there was a wierd reason given at 10.00 pm in the night that there is heavy rains in Mumbai & traffic jam I spoke to Rahul & according to him the delivery boy had left for Delivery @ 3.00 pm in the afternoon but could not reach Dombivli even till 10.00 pm in the night. Request you to help customers like us who trust these type of service & pay before the delivery happens but in return there is jsut disaapointment & furatration. I have asked for refund of Rs, 399/- as this was paid for the Bouquet.

Trust consumer complaints will take some serious note towards Ferns and Petals.

Thanks & Regards,

Hi,

Subject line: Not delivering what they took the money for; forced me to choose from what they were offering me over the PHONE; eventually not delivery anything as the delivery time window (which they never informed me about) was close.

1. I placed an order for a bunch of rose flowers and a perfume 'cool water for men' on 22nd July eve through my friend's credit card. The order no:[protected].
2. These items were supposed to be delivered to my friend in IIM indore on his b'day on 24th july.
3. Mr. Ravi, who took the order confirmed the order and made the payment through our credit card. My Supriya had helped me with her credit card for this.
4. on 24th morning I received a call from FNP call center informing that they don't have the perfume that I had asked for and had already made a payment also.
5. I insisted that I need only that perfume as I have paid only for that one and I do not want any replacement as I had my personal reasons for the same.
6. I kept trying their call center number and they kept assuring me that they are checking the stock.
7. I called Mr. Ravi as well and he assured me that he will call me back in 10 minutes time and update me on the status but switched off his mobile for the entire day after the conversation.
8. finally, at noon I gave up and I agreed to choose some other perfume. But after half an hour they confirmed that they don't have even those perfume and I have to choose from only what they are offering me on call.
9. At last I told them please send at least the roses with chocolate. After 15 minutes they called back and informed me that now even this won't happen as vendor has refused to do this and my money will be refunded.
I was left helpless and shattered as I couldn't send anything to my friend due to this last minute of changes from their end. I feel being cheated and humiliated at the same time.

I can submit the copy of conversation that I had with Mr. Ravi on the day of purchase where he assured me that it will be delivered.

Dear Sir / Madam,

This is Dinesh Anand working as Manager Sales in one of the biggest MNC in India today.I had booked an order with an online company "Ferns And Petals" for a Birthday Surprise Gift for my relative in Gurgaon City on June 27.The order was to be delivered on July 15 2010 at 11 pm.

The Company took both Order Charges and Extra Time Delivery Charges for the order which I duely paid. But due to Negligence, Bad Customer handling the order got wrongly delivered and I wasted my whole amount of Rs 1400 including Extra Charges for late delivery time on the order.

As contacted to the respective Executives name Sahil / Gunjan I have not been able to receive any support or solution.

I would request you ti please support for the same I would be really great full on this regard

Hi
This is to lodge a complaint against Ferns and Petals. I had ordered a nice designer arrangement of flowers fro my husband on his birthday.
The webiste link - (http://www.fnp.in/fnp/product/y/--pI~7733-clI~2-cI~1021-pCI~1001-/Best-Sellers-...⇄
The site said "Special Description: 8 red carnations in A fish bowl with red jelly/ red crystals and white stones."
Well, there were no white stones; hardly any red crystals/jelly and the carnationswere stuffed into the bowl which made it anything but a designer arrangement. (attached pic)
Heartbroken as I was, I decided to call them up. The customer care weren't even ready to speak to me. Finally after 2-3 hangups when they finally took up the call they were rude and told me very curtly that I should mail them and that the complain would take its own due course.
Gifts like flowers ae not just a matter of may but a lot of emotions attached to them.

Regards
Nupur
email: [protected]@gmail.com

The company is making money through false claims .Pkz never trust them for sending flowers /gifts to other city. As either they will send some different item or will not deliver it all.
There customer care is all bull .
I have ordered AN_001 product code and the one which was delivered was some really pathetic roadside bouquet(Image Attached) There order no was not mentioned in the receipt.
Email escalated to the manger but no one responded an no progress till now.
Its just a money making Baniya company . Email attached


[protected] Forwarded message[protected]
From:
Date: Fri, Apr 23, 2010 at 9:54 AM
Subject: Re: Order No70479900 Cheating with the product delivered-
To: Umesh <[protected]@fnp.in>
Cc: [protected]@fnp.in, Query <[protected]@fnp.in>, [protected]@fernsnpetals.com


Just a gentle reminder for Order No70479900.




On Tue, Apr 20, 2010 at 9:32 PM, wrote:

Dear Mr.Umesh

First of all 'Thanks a lot for your quick response'.

I would like to tell you that you not only deliver happiness but with your services many sentiments are also attached in near n dear one's especial occasions.Your services can simply make or break things.

The flower which had been delivered ws for my sister in laws very 1st 'Wedding Anniversary' .We wanted to send some really elegant and totally different bouquet and searched all available online website but finally liked your AN-001 product as it truly matched our expectation and went ahead to order the same from your outlet in Thane.To our utter shock when we saw the actual image via email we were so disappointed as the same was so badly arranged and made (Details mentioned in the first mail) and on no where compared to the original one.The occasion was Anniversary and the same has been quoted in your anniversary section only and the flower delivered was so white in colour.

My expectation for taking so much pain and writing you again and again is only that you please accept your mistake and rectify the same.I was not the recipient so a mere apology to me will not do and they even were not even aware of this issue so wants your company to again send the same bouquet or if cant make the one a normal rose bouquet of same cost.

Mr Umesh With this I would like to share few more experience with your company wher you can rectify your services ,I ve ordered some cake bouqet and chocolate to be delivered on a B day occasion at 12 midnight all things were delivered except chocolate Ferrero Rocher ,when checked and asked they said they ve forgtton and than again delivered the same.

Further your customer copy receipt doent contain any order no in my case.I hev called up your thane branch and get the same.I have mentioned that the order was placed on 14 april from thane ,your representative can track the same if they wanted.

I hv pleced this order well in advance if the basic things (Base,ribbons,flower) were not available they could ve arranged the same or else can contct us we could ve altered the choice.

Plz get this rectify from your end an keep me informed regarding the proceeding.

Plz google for the similar type of issues ppl ve faced with your company.

Regards,






On Tue, Apr 20, 2010 at 5:04 PM, Umesh <[protected]@fnp.in> wrote:

Dear Ms. M,



At the start would like to thank you for choosing “Fernsnpetals” to deliver your happiness to near and dear ones, but unfortunately the services provided by us did not come up to your expectations.



I, on the behalf of Fernsnpetals apologize for the same.



I do understand and feel the pain that forced you to write the mail as below, but just to let you know that it was just an unfortunate incident.



Just to assure you that we are a very “Customer Centric Approach” organization and our belief is that the “Customer satisfaction” is o[censored]tmost importance.



I would be more than happy to assist you and get the things resolved but we are unable to pull any orders with the details provided by you.



Requesting you to please provide the order no. or at least the mobile no. of the receiver which you provided while placing the order.



Please feel free to write to me or contact me on the numbers mentioned below, I would be more than happy to assist you



Regards,
Umesh Nijhawan |Manager Operations|
Ferns 'N' Petals Pvt. Ltd. 'FNP Estate' Ashram Marg, Mandi Road Gadaipur, New Delhi-110030
Ph No.[protected] | Mobile :- +91-[protected] | Fax : +[protected] |



From:
Sent: Tuesday, April 20, 2010 4:28 PM
To: [protected]@fnp.in; [protected]@fnp.in; Query; [protected]@fernsnpetals.com

Subject: Cheating with the product delivered-Reminder no revert even after 24 hrs



What a service... the website is so flowery designed by false images of flower and false words escalation matrix is all .

Is this a BANIYA company or what making money with false claims?
Request you to pay kind attention on this and revert asap ...all details provided in my first mail itself along with the image else would be take this issue to further level.

[protected] Forwarded message[protected]
From:
Date: Mon, Apr 19, 2010 at 7:25 PM
Subject: Re: Cheating with the product delivered
To: Query <[protected]@fnp.in>, [protected]@fnp.in


Dear Ms Monika

There is no Order no mentioned in the receipt.I have booked Product Code AN-001 from Flower Cottage ,Shop No 15 Ashar Residency Thane West franchisee on 14 apr for flower delivery to Hyderabad on 17th of Apr.On the receipt only .Retail Invoice/Cash Memo No is 2032 is mentioned beside this VATIN [protected]V is mentioned.

Order was placed well in advance ,I ve already mentioned in my first mail regading the invoice no.Product image was attached which looks like some very cheaply made bouquet .I need a quick resolution on this also with this whosoever is handling this issue plz refer my first mail in detals and the picture attached which is self explanatory how your company cheats ppl.

For further plz contact the Thane Maharashtra and the so called Hyderbad office from where the Beautifully as per specification mentioned on your webisite was made and delivered.
Plz note i ve given all details and my ph no and looking forward for a satisfied resolution from your renowned company.






On Mon, Apr 19, 2010 at 5:14 PM, Query <[protected]@fnp.in> wrote:

Dear ,



Thank you for contacting www.fnp.in



We appreciate this opportunity to assist you.



Kindly provide your order number for the same.







With Regards

Monica Lodwal

Ferns N Petals Pvt. Ltd.

+[protected], Ext: 18

www.fnp.in

From: [mailto:]
Sent: Monday, April 19, 2010 2:22 PM
To: [protected]@fernsnpetals.com
Subject: Cheating with the product delivered



Hi

I had given an Order at your Thane West franchisee on 14 April 2010 for a bouquet delivery to Hyderabad on 17 April 2010 via Invoice no 2032 ,Product code AN-001 for an amount of Rs 750.00.To my astonishment when we received the actual image of the bouquet delivered to the recipient,it was nowhere compared to the original image whts showing at your booklet and website and seems life some really inferior roadside bouquet,even they looks better than the same delivered .

We have ordered the same based on the minute detailing and the aesthetic look presented in booklet .but the final product was completely different in all respect.I have attached both the picture for your reference and wants you to check the quality which was delivered .The flower color,Ribbon used ,flower arrangement and the base(very cheap and readside) ALL DIFFERENT ( no where compared to the original image and the price).

Request you to kindly look into the matter and replace the product with the one we have paid the money for.


Regards,

I see that lot of complaints similar to mine has been lodged but no action has been taken yet. I ordered a bouqet for Rs.499/- on Oct 10th 2009 for my husband on the for our anniversary. Order no.[protected] and[protected]. However, it just never got delivered. I had also forwarded my bank statement to the accounts department clearly showing the evidence of payment made. If there is a problem in their payment gateway, they need to sort it out at their own end. Consumers shouldn't be harassed like this. I hope now some action would be taken inspite of following up since so long.

FernsnPetals ( Ferns n Petals) started with a good name but are now crooks misusing their reputation that is fast dwindling - bad service and poor quality cannot be hidden for long.

They charged me the full amount through their 3rd party payment gateway - never delivered the product and even after emails to them for months did not refund the money - they put the blame of CC Avenue their payment gateway - that confirmed that money was received and transferred in Ferns n Petals account but in spite of this honest and clear declaration by CC Avenue, the Ferns n Petals guys NEVER refunded the money.

They are online fraudsters, delivering some orders and making good money with not delivering many (its now like running a Casino - using probability to make money from customers).

STAY AWAY FROM FERNS N PETALS - if your money is gone - it will disappear into a black hole - they are unscrupulous bunch of thugs if they cant take care of financial losses they caused to their customers!

Hi,

I placed an order with ferns and petals on 13th Feb, 2009.
My order number is[protected].
I had to get flowers delivered @ mumbai on Valentines Day on 14th Feb 2009.
I was guaranteed that my flowers will be delivered on 14th Feb 2009.
But my flowers did not get delivered.
Also, there was no communication from Ferns and Petals in this regard,
It caused a lot of mental agony as I did not know anything if my flowers are going to get delivered or not.
Finally, it didn't get delivered.
I called Ferns and Petals on 15th Feb and asked for a refund.
They said that they will call back.They did not call back, instead my flowers got delivered pn 15th Feb' 2009 at 2145 pm. My friend who was the receiver didn't accept the flowers as the occasion was long gone and refused to accpet it a day late !
Now I am constantly calling Ferns and Petals, someone says 2 hours and someone says u will get a refund in 15 days!!!
I paid a good 1249/- out of my card and I should not have paid till the order was delivered.
Kindly help me get the refund !

Kushagra Sharan
[protected]

I DID SOME ONLINE SHOPPING FROM THE STORE BUT THE PRODUCT WAS NEVER DELIVERED, SO I REQUESTED FOR A REFUND. IT WAS ASSURED THAT I'D BE RETURNED THE SAID AMOUNT WITHIN 10 DAYS AND NOW IT HAS BEEN 40 DAYS AND FERNS AND PETALS ARE DOING NOTHING ABOUT IT.. THEY JUST KEEP FLIP FLOPPING MAILS, WITHOUT TAKING ANY ACTION.