Ferns N Petals Complaints & Reviews

Order Reference Number :[protected] Order Date : Jul 26, 2010

Ferns and Petals is a online foral site who delivery bouquet on request. On July26th I placed an order to send a bouquet to my mother for Parents Day. As per Ferns and Petals delivey happens b/w 9.00 am to 7.00 pm at the residence address. I waited till 9.3.0pm & than called my mother to wise her. But till than she has not recd the bouquet. It was very disappointing. Than I called the Fern and Petals to find out why the delivery is not happen with this there was a wierd reason given at 10.00 pm in the night that there is heavy rains in Mumbai & traffic jam I spoke to Rahul & according to him the delivery boy had left for Delivery @ 3.00 pm in the afternoon but could not reach Dombivli even till 10.00 pm in the night. Request you to help customers like us who trust these type of service & pay before the delivery happens but in return there is jsut disaapointment & furatration. I have asked for refund of Rs, 399/- as this was paid for the Bouquet.

Trust consumer complaints will take some serious note towards Ferns and Petals.

Thanks & Regards,

Hi,

Subject line: Not delivering what they took the money for; forced me to choose from what they were offering me over the PHONE; eventually not delivery anything as the delivery time window (which they never informed me about) was close.

1. I placed an order for a bunch of rose flowers and a perfume 'cool water for men' on 22nd July eve through my friend's credit card. The order no:[protected].
2. These items were supposed to be delivered to my friend in IIM indore on his b'day on 24th july.
3. Mr. Ravi, who took the order confirmed the order and made the payment through our credit card. My Supriya had helped me with her credit card for this.
4. on 24th morning I received a call from FNP call center informing that they don't have the perfume that I had asked for and had already made a payment also.
5. I insisted that I need only that perfume as I have paid only for that one and I do not want any replacement as I had my personal reasons for the same.
6. I kept trying their call center number and they kept assuring me that they are checking the stock.
7. I called Mr. Ravi as well and he assured me that he will call me back in 10 minutes time and update me on the status but switched off his mobile for the entire day after the conversation.
8. finally, at noon I gave up and I agreed to choose some other perfume. But after half an hour they confirmed that they don't have even those perfume and I have to choose from only what they are offering me on call.
9. At last I told them please send at least the roses with chocolate. After 15 minutes they called back and informed me that now even this won't happen as vendor has refused to do this and my money will be refunded.
I was left helpless and shattered as I couldn't send anything to my friend due to this last minute of changes from their end. I feel being cheated and humiliated at the same time.

I can submit the copy of conversation that I had with Mr. Ravi on the day of purchase where he assured me that it will be delivered.

Dear Sir / Madam,

This is Dinesh Anand working as Manager Sales in one of the biggest MNC in India today.I had booked an order with an online company "Ferns And Petals" for a Birthday Surprise Gift for my relative in Gurgaon City on June 27.The order was to be delivered on July 15 2010 at 11 pm.

The Company took both Order Charges and Extra Time Delivery Charges for the order which I duely paid. But due to Negligence, Bad Customer handling the order got wrongly delivered and I wasted my whole amount of Rs 1400 including Extra Charges for late delivery time on the order.

As contacted to the respective Executives name Sahil / Gunjan I have not been able to receive any support or solution.

I would request you ti please support for the same I would be really great full on this regard

Hi
This is to lodge a complaint against Ferns and Petals. I had ordered a nice designer arrangement of flowers fro my husband on his birthday.
The webiste link - (http://www.fnp.in/fnp/product/y/--pI~7733-clI~2-cI~1021-pCI~1001-/Best-Sellers-...⇄
The site said "Special Description: 8 red carnations in A fish bowl with red jelly/ red crystals and white stones."
Well, there were no white stones; hardly any red crystals/jelly and the carnationswere stuffed into the bowl which made it anything but a designer arrangement. (attached pic)
Heartbroken as I was, I decided to call them up. The customer care weren't even ready to speak to me. Finally after 2-3 hangups when they finally took up the call they were rude and told me very curtly that I should mail them and that the complain would take its own due course.
Gifts like flowers ae not just a matter of may but a lot of emotions attached to them.

Regards
Nupur
email: [protected]@gmail.com

The company is making money through false claims .Pkz never trust them for sending flowers /gifts to other city. As either they will send some different item or will not deliver it all.
There customer care is all bull .
I have ordered AN_001 product code and the one which was delivered was some really pathetic roadside bouquet(Image Attached) There order no was not mentioned in the receipt.
Email escalated to the manger but no one responded an no progress till now.
Its just a money making Baniya company . Email attached


[protected] Forwarded message[protected]
From:
Date: Fri, Apr 23, 2010 at 9:54 AM
Subject: Re: Order No70479900 Cheating with the product delivered-
To: Umesh <[protected]@fnp.in>
Cc: [protected]@fnp.in, Query <[protected]@fnp.in>, [protected]@fernsnpetals.com


Just a gentle reminder for Order No70479900.




On Tue, Apr 20, 2010 at 9:32 PM, wrote:

Dear Mr.Umesh

First of all 'Thanks a lot for your quick response'.

I would like to tell you that you not only deliver happiness but with your services many sentiments are also attached in near n dear one's especial occasions.Your services can simply make or break things.

The flower which had been delivered ws for my sister in laws very 1st 'Wedding Anniversary' .We wanted to send some really elegant and totally different bouquet and searched all available online website but finally liked your AN-001 product as it truly matched our expectation and went ahead to order the same from your outlet in Thane.To our utter shock when we saw the actual image via email we were so disappointed as the same was so badly arranged and made (Details mentioned in the first mail) and on no where compared to the original one.The occasion was Anniversary and the same has been quoted in your anniversary section only and the flower delivered was so white in colour.

My expectation for taking so much pain and writing you again and again is only that you please accept your mistake and rectify the same.I was not the recipient so a mere apology to me will not do and they even were not even aware of this issue so wants your company to again send the same bouquet or if cant make the one a normal rose bouquet of same cost.

Mr Umesh With this I would like to share few more experience with your company wher you can rectify your services ,I ve ordered some cake bouqet and chocolate to be delivered on a B day occasion at 12 midnight all things were delivered except chocolate Ferrero Rocher ,when checked and asked they said they ve forgtton and than again delivered the same.

Further your customer copy receipt doent contain any order no in my case.I hev called up your thane branch and get the same.I have mentioned that the order was placed on 14 april from thane ,your representative can track the same if they wanted.

I hv pleced this order well in advance if the basic things (Base,ribbons,flower) were not available they could ve arranged the same or else can contct us we could ve altered the choice.

Plz get this rectify from your end an keep me informed regarding the proceeding.

Plz google for the similar type of issues ppl ve faced with your company.

Regards,






On Tue, Apr 20, 2010 at 5:04 PM, Umesh <[protected]@fnp.in> wrote:

Dear Ms. M,



At the start would like to thank you for choosing “Fernsnpetals” to deliver your happiness to near and dear ones, but unfortunately the services provided by us did not come up to your expectations.



I, on the behalf of Fernsnpetals apologize for the same.



I do understand and feel the pain that forced you to write the mail as below, but just to let you know that it was just an unfortunate incident.



Just to assure you that we are a very “Customer Centric Approach” organization and our belief is that the “Customer satisfaction” is o[censored]tmost importance.



I would be more than happy to assist you and get the things resolved but we are unable to pull any orders with the details provided by you.



Requesting you to please provide the order no. or at least the mobile no. of the receiver which you provided while placing the order.



Please feel free to write to me or contact me on the numbers mentioned below, I would be more than happy to assist you



Regards,
Umesh Nijhawan |Manager Operations|
Ferns 'N' Petals Pvt. Ltd. 'FNP Estate' Ashram Marg, Mandi Road Gadaipur, New Delhi-110030
Ph No.[protected] | Mobile :- +91-[protected] | Fax : +[protected] |



From:
Sent: Tuesday, April 20, 2010 4:28 PM
To: [protected]@fnp.in; [protected]@fnp.in; Query; [protected]@fernsnpetals.com

Subject: Cheating with the product delivered-Reminder no revert even after 24 hrs



What a service... the website is so flowery designed by false images of flower and false words escalation matrix is all .

Is this a BANIYA company or what making money with false claims?
Request you to pay kind attention on this and revert asap ...all details provided in my first mail itself along with the image else would be take this issue to further level.

[protected] Forwarded message[protected]
From:
Date: Mon, Apr 19, 2010 at 7:25 PM
Subject: Re: Cheating with the product delivered
To: Query <[protected]@fnp.in>, [protected]@fnp.in


Dear Ms Monika

There is no Order no mentioned in the receipt.I have booked Product Code AN-001 from Flower Cottage ,Shop No 15 Ashar Residency Thane West franchisee on 14 apr for flower delivery to Hyderabad on 17th of Apr.On the receipt only .Retail Invoice/Cash Memo No is 2032 is mentioned beside this VATIN [protected]V is mentioned.

Order was placed well in advance ,I ve already mentioned in my first mail regading the invoice no.Product image was attached which looks like some very cheaply made bouquet .I need a quick resolution on this also with this whosoever is handling this issue plz refer my first mail in detals and the picture attached which is self explanatory how your company cheats ppl.

For further plz contact the Thane Maharashtra and the so called Hyderbad office from where the Beautifully as per specification mentioned on your webisite was made and delivered.
Plz note i ve given all details and my ph no and looking forward for a satisfied resolution from your renowned company.






On Mon, Apr 19, 2010 at 5:14 PM, Query <[protected]@fnp.in> wrote:

Dear ,



Thank you for contacting www.fnp.in



We appreciate this opportunity to assist you.



Kindly provide your order number for the same.







With Regards

Monica Lodwal

Ferns N Petals Pvt. Ltd.

+[protected], Ext: 18

www.fnp.in

From: [mailto:]
Sent: Monday, April 19, 2010 2:22 PM
To: [protected]@fernsnpetals.com
Subject: Cheating with the product delivered



Hi

I had given an Order at your Thane West franchisee on 14 April 2010 for a bouquet delivery to Hyderabad on 17 April 2010 via Invoice no 2032 ,Product code AN-001 for an amount of Rs 750.00.To my astonishment when we received the actual image of the bouquet delivered to the recipient,it was nowhere compared to the original image whts showing at your booklet and website and seems life some really inferior roadside bouquet,even they looks better than the same delivered .

We have ordered the same based on the minute detailing and the aesthetic look presented in booklet .but the final product was completely different in all respect.I have attached both the picture for your reference and wants you to check the quality which was delivered .The flower color,Ribbon used ,flower arrangement and the base(very cheap and readside) ALL DIFFERENT ( no where compared to the original image and the price).

Request you to kindly look into the matter and replace the product with the one we have paid the money for.


Regards,

I see that lot of complaints similar to mine has been lodged but no action has been taken yet. I ordered a bouqet for Rs.499/- on Oct 10th 2009 for my husband on the for our anniversary. Order no.[protected] and[protected]. However, it just never got delivered. I had also forwarded my bank statement to the accounts department clearly showing the evidence of payment made. If there is a problem in their payment gateway, they need to sort it out at their own end. Consumers shouldn't be harassed like this. I hope now some action would be taken inspite of following up since so long.

FernsnPetals ( Ferns n Petals) started with a good name but are now crooks misusing their reputation that is fast dwindling - bad service and poor quality cannot be hidden for long.

They charged me the full amount through their 3rd party payment gateway - never delivered the product and even after emails to them for months did not refund the money - they put the blame of CC Avenue their payment gateway - that confirmed that money was received and transferred in Ferns n Petals account but in spite of this honest and clear declaration by CC Avenue, the Ferns n Petals guys NEVER refunded the money.

They are online fraudsters, delivering some orders and making good money with not delivering many (its now like running a Casino - using probability to make money from customers).

STAY AWAY FROM FERNS N PETALS - if your money is gone - it will disappear into a black hole - they are unscrupulous bunch of thugs if they cant take care of financial losses they caused to their customers!

Hi,

I placed an order with ferns and petals on 13th Feb, 2009.
My order number is[protected].
I had to get flowers delivered @ mumbai on Valentines Day on 14th Feb 2009.
I was guaranteed that my flowers will be delivered on 14th Feb 2009.
But my flowers did not get delivered.
Also, there was no communication from Ferns and Petals in this regard,
It caused a lot of mental agony as I did not know anything if my flowers are going to get delivered or not.
Finally, it didn't get delivered.
I called Ferns and Petals on 15th Feb and asked for a refund.
They said that they will call back.They did not call back, instead my flowers got delivered pn 15th Feb' 2009 at 2145 pm. My friend who was the receiver didn't accept the flowers as the occasion was long gone and refused to accpet it a day late !
Now I am constantly calling Ferns and Petals, someone says 2 hours and someone says u will get a refund in 15 days!!!
I paid a good 1249/- out of my card and I should not have paid till the order was delivered.
Kindly help me get the refund !

Kushagra Sharan
[protected]

I DID SOME ONLINE SHOPPING FROM THE STORE BUT THE PRODUCT WAS NEVER DELIVERED, SO I REQUESTED FOR A REFUND. IT WAS ASSURED THAT I'D BE RETURNED THE SAID AMOUNT WITHIN 10 DAYS AND NOW IT HAS BEEN 40 DAYS AND FERNS AND PETALS ARE DOING NOTHING ABOUT IT.. THEY JUST KEEP FLIP FLOPPING MAILS, WITHOUT TAKING ANY ACTION.