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Ferns N Petals Complaints & Reviews

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Updated: May 16, 2026
Complaints 1139
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So far, so good. Ferns N Petals is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ferns N Petals will keep up the work and continue to help more customers with their concerns even better 🤝
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Ferns N Petals
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Ferns N Petals reviews & complaints page 5

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A
ashwinirao
from Mumbai, Maharashtra
Jan 25, 2023
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I ordered an assorted muffins box for my mother in USA from India. The order is updated as delivered but they have not received it in USA.

I have always sent the cakes through Fernsnpetals before but this has never happened.

Totally disappointed with the service because it was for Birthday. The muffins were ordered such that they reach on the birthday eve but it did not reach.

I have spent almost Rs7000 for the delivery and this is what I get!

Order ID: 40391163
Ferns N Petals customer support has been notified about the posted complaint.
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    B
    bhasker1989
    Jan 24, 2023
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    Issue: Placed a cake order on Jan19th which is scheduled to deliver by jan20th to surprise my friend in Bangalore on his Birthday. My friend was on vacation and couldn't receive the order and requested the delivery person to redeliver it on Monday for which the delivery person had no objection. Till now the order has not been delivered and none of the staff from Ferns N Petals tried to approach me on this. So, I have called them to enquire regarding this and I learnt that my money will not be refunded and If at all I want to the delivery I have to pay additional 500 rupees.

    First of all I was not aware of these policies and if they have informed me at the time of delivery, I would have chosen to return the product and ask for refund.

    I feel this is unfair and my money has to be refunded by all means.
    Ferns N Petals customer support has been notified about the posted complaint.
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    Order ID: 40364116
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      A
      Arabdha Sudhir
      Jan 16, 2023
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      Charged the goods and never delivered. Unccoperative support and then set the status to ¨Delivery attempted¨ but failed because recipient asked for a change in order date an time - absolute rubbish since the recipient and the alternate contact number were never even contacted. They had been alerted and were at hom to receive the birthday cake - which now 2 days after the birthday I´m still following up for a refund after raising multiple immediate tickets for ASAP delivery only to hear since delivery was ¨attempted¨¨ (Which it never was), they won´t process refund.

      Me and friends have used f& p over 4 years now and will probably not connsider doing this again.
      Ferns N Petals customer support has been notified about the posted complaint.
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        N
        nancy1956
        Jan 8, 2023
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        Order id : 40113782
        Either do refund or deliver product.
        The order was intended to deliver on birthday however, now the special day has gone. Their customer support saying one sentence again n again.. anyhow ! You must take responsibility of it. Adding the logging queries pic. Even contacted them several times.
        Ferns N Petals customer support has been notified about the posted complaint.
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          N
          nancy1956
          Jan 8, 2023
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          Ordered a cake to wellington Newzeland and its been crossed the deliver date . Now they are making lame excuses that address is not proper even i sent them address proof too!
          Nor they want to refund money neither delivering product.
          I want my money refund asap.
          Order ID : 40113782
          Ferns N Petals customer support has been notified about the posted complaint.
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            M
            Malwyn
            from Mumbai, Maharashtra
            Jan 1, 2023
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            Hi Team,

            I called for the status of my order and the agent said they were unable to contact their team in Australia as there is an issue with the order. The agent confirmed a cancellation and refund. I called to ask again for my refund and the another agent said they do not handle refunds. What is going on? I paid 14 thousand for this order and demand a refund as the delivery did not happen till today and the company does not have a Australia team.
            Ferns N Petals customer support has been notified about the posted complaint.
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              M
              Malwyn
              from Mumbai, Maharashtra
              Jan 1, 2023
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              Hi All,

              I placed an order for Australia on 27th Dec, 2022. They confirmed to deliver it by 30th Dec, 2022. I paid 14 thousand for the wine hamper, provided the full accurate address of the person in Australia along with the Australian mobile number and Full Name. Today is the 1st of Jan 2023 and the tracking information is not appearing on the site and nor is there any delivery update. Please refund my hard earned money if you are not responsible enough to deliver on time. Repeated calls to the customer service number have only been met with a dialogue of "Mam we will check with the team and share a delivery update".Highly disappointed and feel cheated.
              Ferns N Petals customer support has been notified about the posted complaint.
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                R
                Raj Aastha
                Dec 28, 2022
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                We have received a damaged coffee mug and raised a complaint also but did not receive any positive response.

                Kindly replace it.

                Registerd Mail id- [protected]@gmail.com
                Ticket ID[protected]
                Registered Phone number-[protected]
                Ferns N Petals customer support has been notified about the posted complaint.
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                  R
                  Raj Aastha
                  Dec 28, 2022
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                  Address: Whitefield 2nd Main Road

                  We have received a damaged coffee mug and raised a complaint also but did not receive any positive response.

                  Kindly replace it.
                  Ferns N Petals customer support has been notified about the posted complaint.
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                    O
                    Olive21
                    from Kolkata, West Bengal
                    Dec 27, 2022
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                    Address: KOLKATA

                    I had placed an order for delivery on 25/12/2022 order number #39678263, however i was not aware that my client was not home.
                    The f& p team are now charging me for re delivery !!!
                    this is a kind of harassment as i feel cheated by f&p, for charging me for something like redelivery as it is not my fault.
                    This is an offence and i want immediate response and action of the same
                    client name :talat haider,
                    andul road, danesh sekh lane, howrah
                    please justify the action taken by f& p and schedule to redeliver the same
                    Ferns N Petals customer support has been notified about the posted complaint.
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                      D
                      DevTew
                      Dec 23, 2022
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                      Ref complaint no[protected]
                      Order no 39636367
                      Eggless cake ordered, promised to be delivered in a white box to indicate that it is eggless. Not delivered in white box, no marking to prove it is eggless.
                      Cake lying untouched for the last 5 days, could not be cut on Birthday. Complaint not being resolved by FNP team, do not even call back as promised.
                      Each customer care representative tells a different company policy.
                      Pathetic experience with FNP.

                      From:
                      Ms Tewari
                      [protected]
                      Ferns N Petals customer support has been notified about the posted complaint.
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                        D
                        DevTew
                        Dec 23, 2022
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                        Order no 39636367
                        Eggless cake ordered, promised to be delivered in a white box to indicate that it is eggless. Not delivered in white box, no marking to prove it is eggless.
                        Cake lying untouched for the last 5 days, could not be cut on Birthday. Complaint not being resolved by FNP team, do not even call back as promised.
                        Each customer care representative tells a different company policy.
                        Pathetic experience with FNP.
                        Ferns N Petals customer support has been notified about the posted complaint.
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                          A
                          Asif IIFM
                          from Delhi, Delhi
                          Dec 9, 2022
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                          This is the complaint against ferns n petals, that they have not delivered the order (Order #[protected] on the occasion, It was wedding anniversary on 9th December 2022 and i have ordered something to be delivered on same day which was confirmed by the customer care that it will be delivered on the same day, delivery slot was till 9 pm and at 9 pm they called asking can we reschedule the order, What kind of joke is this!!!

                          They are growing the business with false promises i guess, I had faced this issue in past also and still i have ordered considering that might be it might be happened once, but i was wrong the team doesn't care about emotions of customer All they have to make money with false promises.
                          Ferns N Petals customer support has been notified about the posted complaint.
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                            O
                            Oddgovind
                            from Mumbai, Maharashtra
                            Dec 4, 2022
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                            Address: Kondapur

                            Review For Ferns And Petals
                            By facing the issue multiple times from FNP(Ferns and Petals) I am forcebly writing this review from my honest experience and i would strongly recommend and request to each and every customer to think multiple times before placing any order from this website as they have neither the chains in India and they are doing false promises to the customer in each and every steps. For my cake order I was continuously chasing him since 3 days and the cake has not been delivered even in the high profile area of Hyderabad. And finally I had to cancell it and till now I am chaing for my refund since 1 month.

                            So please please don’t place any order if you are looking for the cake specially because if would not be delivered on time then there will be no usage and importance of your delivery.

                            Thanks
                            Ferns N Petals customer support has been notified about the posted complaint.
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                              S
                              sanjeevkumar135
                              from LUDHIANA, Punjab
                              Nov 30, 2022
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                              Ferns N Petals - Package not delivered Closed
                              Dear Ferns n Petals, i am writing this letter with reference to my order date 28th Nov 2022 with order no 39072066. The Delivery was scheduled for *28 th nov 2022 and I haven't received the order yet. I have ordered this product for my relative
                              Ferns N Petals customer support has been notified about the posted complaint.
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                                S
                                [email protected]
                                Nov 26, 2022
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                                Address: Rishikesh

                                My order I'd was 38794959. I had ordered flowers and cake but it didn't reach to recipient. I asked for refund they denied to refund my money. I need my money back.
                                Ferns N Petals customer support has been notified about the posted complaint.
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                                  D
                                  drsumi
                                  from Kolkata, West Bengal
                                  Nov 13, 2022
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                                  Address: LT COL SUMIT KUMAR SINGH, GHAZIABAD

                                  With due regards i had ordered a birthday cake on 9th pf nov 2022 with order no 38689892. It was to be delivered on 11th of november at new jersey to my brother arnav anshul but it was not delivered but false massage was sent by fnp that it was delivered. I was trying for last two days for it but no satisfactory answer was given by the company. Nither they are returning thr mony. As birtday was already passed so there is no means of delivering the cake afterthat. I just want you to do some action on these fake comapny so that they can not play with the emotions of the customers.
                                  Regards
                                  Ferns N Petals customer support has been notified about the posted complaint.
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                                    J
                                    Javid Ahmad Reshi
                                    from Batli, Jammu and Kashmir
                                    Nov 1, 2022
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                                    Address: New Dehli

                                    Self had ordered cake & others items from FNP on 29/oct.22, 3.11 PM and the delivery time given by FNP was 7 Pm, but unfortunately i had received a call from FNP that we are not able to deliver it on the given date and the order will be delivered on 30 oct. 2022 or we can cancel it. I have recording of FNP conversation also. I requested to concerned authorities take take a strict action against FNP so that in future no customer will face any embarrassment like this

                                    Order no.38477951
                                    Ferns N Petals customer support has been notified about the posted complaint.
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                                      N
                                      Nrj Sharma
                                      Oct 31, 2022
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                                      Address: 12-1-441, Seetarambagh, near Dattatreya temple,

                                      I have ordered two coffee mugs and I've not received it yet, when I track my order it shows as delivered and I've been trying to reach them but they are not at all responding but I've already paid the invoice at the time of order. Please help me here.
                                      Ferns N Petals customer support has been notified about the posted complaint.
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                                        R
                                        [email protected]
                                        Oct 26, 2022
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                                        Order was not delivered on specified date and delivery partner never visited the delivery address and never retried contact number if it was not reachable .
                                        Despite of so many complaints order was not delivered that day and no refund was given . There was no option of changing address as per our wish
                                        Worst experience
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