Ferns N Petals Complaints & Reviews

I have placed an order of a birthday cake on 11th of June for the delivery on 13th June.
The customer care is still not able to give me the proper confirmation regarding its delivery..as they have asked me to wait till 9pm.
They are not bale to properly contact the delivery outlet people.

If the cake is not delivered within the time slot, then, the FNP must refund the entire cost if the cake.

I have placed order of 2 Chocolates Basket and it's cost around 1853/- after discount for 2 baskets, when they send their vendor to deliver the baskets, we saw basket having 12 chocolates of 10/- each and 30 toffees of 2/- each. Means one basket material costs around 180/-.
When we asked to delivery boy that can we return back this order, he said that let me check with customer care team of Ferns N Petals and after confirmation from them he said yes you can return the product.
Now we are chasing with Ferns N Petals team for refund but they are denying that neither they refund the amount and nor re deliver the product.

Please look in to this as they are looting customers like this and support us in getting back our refund amount.

Invoice copy also attached for your reference.

Order no.[protected] placed on 7th May 2022 for Rs.1849. They informed product unavailability on 8th May 2022 and cancelled my order. After repeated emails Rs.548 was refunded on 10th May 2022. And now to return the balance Rs.1000 they have been making me run pillar to post. This is a scam and a money making racket. Days have passed and there is no effort from their side.
Customer service is pathetic and impolite.
Scam company, fleecing money and horrible customer service.

I placed an order on 14th May 2022 for the same day delivery. My order was not delivered when I called the delivery person he told me that the recipient did not answer calls. I checked with the recipient. Neither the recipient nor I received a single call from the delivery guy. I called the customer care and they told me my order will be delivered by tomorrow morning that is 15th May 2022. I reached out to the customer care after trying to reach the delivery person who was not answering the call. The customer care told me that they got to know that the recipients number was not recharged so was not reachable and it will be delivered by 4 pm. I called again at 4, they said the recipient asked to change the delivery time (The recipient did not). I asked for the manager's number. He said the same thing and spoke rudely.

My only reason to file this complaint is because of the number of lies I heard.
- First Recipient was not picking their call
- Then, recipients mobile was not recharged.
- Then again, recipient ask them to change the delivery time

Non of the above was true. I checked the recipient, I called her and it was working just fine.

My whole surprise is spoiled. They wasted so much of my time as well as my energy. I thought it was important for me to take out some more time and energy to complaint about this although I know nothings gonna happen now.
I will make sure I or people around me never order from FnP again

Regarding order no.[protected]placed online)
My order was supposed to deliver today in the morning (08/04/2022). I have been trying to call the customer care but my calls are not being answered. When I finally got in touch with someone he told me he could not do anything and told me to call another number. Really frustrating! Please either deliver my order today or give me a refund!

Not providing services and refund back.

I had placed an order, payment was successful but the order didn't complete. I tried to connect with fnp customer service, they had assured incase payment is debited for this order it will be credited to your account within 24 hour. However, I have not received the amount till now.

Promised refund 9 days ago. Making me beg.

I ordered cake to USA on 9th april from india and it sholud be deliver to USA on 10th april in USA timings. In app it shows order delivered but in reality the order not delivered to that person. In app and mail receiver person mentioned but delivery not happened

Hi,
I had a very bad experience with ferns and petals. Had ordered a photo frame, the frame came broken . I had asked for refund but the company said they won’t since I replied back after 48 hours of delivery. The problem is with their delivery and they are not refunding. They charged me for the frame and the delivery. Yet this is the case very bad experience….
Ganesh

This is regarding a corporate order that was placed by my company and it was expected to be delivered to me .

But because of changed address i had requested to deliver it at a different location .

My order id was 33092343

This request to change the address was done on 17 th march . And i got a call from ferns and petals on 18 match probably and it was confirmed that this order will be delivered within 48 - 72 hrs at the changed address and now its been so many days since i am continuously following up.Through
emails through 4-5 calls probably . But the only response that i was getting was wait for 1-2 days.

Today i am informed that we can not deliver your order you need to place that order again .

Before experiencing all this i was having a very good image of this company named Fern's and petals but now whole perspective is changed.

I recieved a message on my cell phone on 23rd stating that order is delivered.

Could you please look into this issue .

Also could you please do something in this respect as this seems to be a serious issue from customer perspective that we are following up so many times just for a simple order .

[protected] order no. Cake was received with very bad quality, looked like a week old cale was sent and thr top layer was looking but but on tasting a pungent smell was coming, the sponge was very very hard due to it not being fresh and next day itself it had fungus on it even after refrigeration

The order was a gift on a birthday which was ruined by the old cake, it was uneatable.

Phone number [protected]

Never order with FNP in case you are ordering a gift. They either come back to you at the last minute saying the product is unavailable or they deliver broken products. Especially plants. Never order with them. Incase you raise a concern they dont even respond to you well.

I made a flowers delivery order which I paid for and my order was processed and accepted.
The next day I have received an email informing me that my order out and about to be delivered. In the evening I received another email saying that the address was "not servable", after they have accepted my order and after the email saying that my order was out for delivery. In the same email they wrote that they would process the refund and I'd receive it in about 7/10 days.
More than 20 days have gone and I wrote many email asking for the refund and the prof that they have processed it, but to all my email they replay that they have forwarded my inquiry to the right team and I never get a replay back.

Today My sister received a gift in her hostel from some unknown sender. This was delivered by Bluedart and was ordered from Ferns N Petals company. This made us worry about the security of her. How can a sender without feeding proper name and address of His/her can order something which can affect the privacy of a person?

When we called to customer care they responded with having no information about the sender. They denied to disclose the sender's name without Email address. How can a person receiving a package from unknown can provide email of a person who he/she don't even know? This company is a fraud company and this case is of stalking a girl. This is needs to be take care as the things can move to the different directions.

Shut this nonsense Ferns N petals company off.

A cake was ordered from FNP website on 16/03/2022 which was undelivered on the proposed delivery date. in spite of complaints and requests the cake was undelivered that day and they are imposing the delivery of cake on 17/03/2022 morning which i denied as my purpose of cake was already completed.
i requested for refund but they denied for the same.
Please help!!!

I have placed an order on 16 th march to USA and still it has not been delivered. The Team is not that active and responding to us. So much irresponsible team. The order is to be delivered at 18th of march and not done. I am following up daily with from from three days but there is not exact status coming from the team. Too worst team and making us to trouble a lot. I need an immediate answer to this.

19/3/2022

I ordered flowers for my mum's birthday and was hugely disappointed with the appalling quality of product delivered and poor customer service - I have felt cheated as the product neither met the expectation not delivered a much wanted birthday experience for my aged mother.

This company was also not accountable to it's pathetic service and sort the issue and kept dragging resolution by suggesting an unwanted product (cake) as an apology while all I required was the fresh flowers that I had ordered for my mother. I requested replacement but this still has not been provided.

I would never use this website and would like my money back as the product has not met my expectations at all.

Thanks
Gauri

They just do not want to pay the money back all they are saying is money is not transferred but my bank clearly shows the transaction
Requested for beneficiary details but till date I have not received them
They do not know how to handle their customers
Without checking on the complaint they are closing the ticket without a solution
Then you will find different people responding without checking the history providing crap it is quiet annoying

Ordered 'Lilies and Roses Extravaganza' comprising of 8 lilies, 20 pink roses, 15 white roses.
4 of the lilies are old and dying, 5 of the pink flowers are old.
Pl refund my money