Ferns N Petals Complaints & Reviews

They just do not want to pay the money back all they are saying is money is not transferred but my bank clearly shows the transaction
Requested for beneficiary details but till date I have not received them
They do not know how to handle their customers
Without checking on the complaint they are closing the ticket without a solution
Then you will find different people responding without checking the history...

Ordered 'Lilies and Roses Extravaganza' comprising of 8 lilies, 20 pink roses, 15 white roses.
4 of the lilies are old and dying, 5 of the pink flowers are old.
Pl refund my money...

I booked an order in march which said there was a failure with the money transaction but in my bank the transaction already took place and there is a reference as well which I shared with ferns and petals
My bank requested for beneficiary details from ferns and petals and statement with logo which ferns and petals kept denying to provide as they believe that transaction didn't take place . But clearly in my bank transaction it shows...

My order no [protected] which was placed on 13th Feb and delivery was attempted but not delivered. Even with repeated complaints i have not received it neither did i get a refund for this. If I don't receive my refund I'll place a complaint to consumer court on the services of ferns and petals. Look into this and address it immediately...

Ferns N Petals should select the vendors PROPERLY who can take orders to deliver on time.
No customer friendly policies with Ferns N Petals if the order is not delivered on time.
Complete money waste....

Booked a gift on 8 th March got a message the product is delivered I didn’t receive the product at all when I called the delivery guy it says number doesn’t exist it’s a fraud thing called customer care 5 times no proper reply checking checking same updates. I have paid 1000 rs and no reply yet....

I am a frequent customer of fnp and always select express deluvery for my orders, however today i have faced a very bad experience frm fnp..due to some technical issue the express delivery was not selected and the order weng for normal delivery, i contacted fnp team for the correction and they assured me that it will be deliverd before 6 p.m, i called again at 5.30 but got bery rude response from the executive over phone. also there wa some...

I ordered a Rasmalai cake for a friends birthday worth 1549 whrein I got a discount and paid 1359. But the cake I received was a disaster and I was so embarrassed in front of my friends. They are selling their cake as rasmalai and they are charging hugh for the same thats why I ordered but there was not even a single peice of rasmalai inside the cake only there were few peaces on the top as a decoration. Even If I accept the fact that this...

I had placed an order with fnp[protected] and after the payment was complete from my end I received a message stating payment failed and order not confirmed. I tried payment again and in second attempt the payment was successful and order got placed. Money got deducted twice from my account for the same order. I called the fnp customer care and shared them the details of the double payment and they asked me to raise a complaint and the money...

Hello,
I had placed an order with ferns and petals.

Order I'd 32089517

Which I asked then to delay by one day. They agreed to this but I did not receive any call and they did not update on the order. After this they just wrote this and did not refund my money till now and are not refunding,
'Since the order had perishable product, we are really sorry that re-delivery in this case will not be possible....

Hi,
I paid premium price for cake but got a cheap roadside cake also i was about to get message card that also didnot got it.fnp guys are doing scam.I need Refund.
Thanks...

Order Id: 32272940
Sender's mail id: [protected]@gmail.com
I have ordered a box of love u chocolate & brownies. It was expected in 16th February but I still haven't got it. The company is not even contacting me for my courier. They haven't even given a number so that I can call and know the status of my courier. The customer service of this app is horrible. I don't want to continue my order I just want my money back. I...

Order no: 32411256
Date ordered: 15/02/22
received on: 16/02/22 (morning)

I had ordered a magic mirror but I received a defective product and it even looked dirty, I tired to return or replace the product but I couldn't find an option as such in the website.
Its really embarrassing, as its a gift and you send a defective product.
Please resolve my problem, I want the product to be replaced or I want...

The arrangement was poor, I ordered a beautiful vase of orchids .. sadly SIX orchids tied with SCOTCH TAPE, were just pushed into a glass vase and delivered.. no decent arrangement.. the presentation was pathetic.
Is that what I paid 1578 for ??

MOST DISAPPOINTED...

Hi,
This is regarding Dubai branch
I placed order no. 1242104 yesterday Monday 14th Feb. to be delivered today Tuesday 15th.
The delivery man sent me SMS confirm deliver + receive the order but it was not.
That confirmation was incorrect.
This is not the first time same issue happen to receive incorrect SMS confirmation and hence I decided to stop dealing with your branch in UAE
My email address...

Hello,

I have no clue how they are operating but there is something seriously
going wrong in their company.
1. Their website has a glitch which shows a different date while you select
your delivery date.
2. They don't deliver gifts on time.
3. There is no resolution for the complaints I put in
4. They don't reply back with a relevant answer and neither do they provide follow ups on...

I hade placed an order for Cake, delivery was to be done on 11 Feb 2022, still the order status says "Delivery Attempted"

On the same address, the Order from Amazon is successfully delivered by FnP has a simple excuse for not delivering.
Please see attached Order placed through Amazon, which was successfully delivered.
I simply fail to understand the logic for FnP to ask me about address proof.

We...

I had ordered for an huggable pillow which was supposed to be delivered on 14 Feb but it still hasn't reached us... Kindly sove the issue ASAP n deliver my parcel...

The order was booked for delivery on 13th feb at coventry uk. the payment was done and confirmation recd for delivery.
the same was not delivered because of the reason that receipient not available .
no sms / call was recd by the receipient and she was available at the address whole of 13th / 14th of feb. the ferns and petals team could not resolve the issue and i had to call / write several times for resolution of the issue....

Ordered a cake and love globe to surprise my fiancé the order status remains as confirmed since from morning and the order is not yet delivered. No proper response from customer care too. You guys can beg sitting in streets instead providing worst service. I don’t find any option to cancel the order too.

NEVER PLACE ANY ORDER AND WASTE YOUR MONEY!!!...