Ferns N Petals Complaints & Reviews

Address: KOLKATA

I had placed an order for delivery on 25/12/2022 order number #39678263, however i was not aware that my client was not home.
The f& p team are now charging me for re delivery !!!
this is a kind of harassment as i feel cheated by f&p, for charging me for something like redelivery as it is not my fault.
This is an offence and i want immediate response and action of the same
client name :talat haider,
andul road, danesh sekh lane, howrah
please justify the action taken by f& p and schedule to redeliver the same

Ferns N Petals customer support has been notified about the posted complaint.

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Ref complaint no[protected]
Order no 39636367
Eggless cake ordered, promised to be delivered in a white box to indicate that it is eggless. Not delivered in white box, no marking to prove it is eggless.
Cake lying untouched for the last 5 days, could not be cut on Birthday. Complaint not being resolved by FNP team, do not even call back as promised.
Each customer care representative tells a different company policy.
Pathetic experience with FNP.

From:
Ms Tewari
[protected]

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Order no 39636367
Eggless cake ordered, promised to be delivered in a white box to indicate that it is eggless. Not delivered in white box, no marking to prove it is eggless.
Cake lying untouched for the last 5 days, could not be cut on Birthday. Complaint not being resolved by FNP team, do not even call back as promised.
Each customer care representative tells a different company policy.
Pathetic experience with FNP.

Ferns N Petals customer support has been notified about the posted complaint.

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This is the complaint against ferns n petals, that they have not delivered the order (Order #[protected] on the occasion, It was wedding anniversary on 9th December 2022 and i have ordered something to be delivered on same day which was confirmed by the customer care that it will be delivered on the same day, delivery slot was till 9 pm and at 9 pm they called asking can we reschedule the order, What kind of joke is this!!!

They are growing the business with false promises i guess, I had faced this issue in past also and still i have ordered considering that might be it might be happened once, but i was wrong the team doesn't care about emotions of customer All they have to make money with false promises.

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Address: Kondapur

Review For Ferns And Petals
By facing the issue multiple times from FNP(Ferns and Petals) I am forcebly writing this review from my honest experience and i would strongly recommend and request to each and every customer to think multiple times before placing any order from this website as they have neither the chains in India and they are doing false promises to the customer in each and every steps. For my cake order I was continuously chasing him since 3 days and the cake has not been delivered even in the high profile area of Hyderabad. And finally I had to cancell it and till now I am chaing for my refund since 1 month.

So please please don’t place any order if you are looking for the cake specially because if would not be delivered on time then there will be no usage and importance of your delivery.

Thanks

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Order was not delivered on specified date and delivery partner never visited the delivery address and never retried contact number if it was not reachable .
Despite of so many complaints order was not delivered that day and no refund was given . There was no option of changing address as per our wish
Worst experience

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Website: Ferns and Petals

I have made an order for Birthday cake for my husband's birthday which was for November 10, 2022. The order is delivered today on October 24, 2022. The total amount of order was
Cake : Rs 4197
Shipping: Rs 599/-
Convience charge: Rs 49/-
Discount coupon: Rs 500/-
Total: Rs 4327/-
The place of delivery was on Ras al khaimah, UAE
More of that the surprise for the husband who is living in such a distance was ruined
They say that they will call back, no resolution was provided.They say that they will take 24-48 hrs to get in touch

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Order#38236137 was booked on 19 October 2022 with assurance that it would be delivered the next day. Ferns N Petals' services are terrible. Most of the time, I kept chasing for my orders after trying for number of hours, remaining glued to the phone for getting customer care to pick up and if it all it is picked up, someone will put it on hold and then it gets disconnected. It is also a matter of concern that Ferns N Petals take orders on sub vendor items which they kept on waiting without honoring committed dates. Such an attitude is very amazing in a competitive world. Now it seems that it has become a commission agent where the deliveries are assigned to sub vendor with sub standard products and no commitments. May I plead my order which was supposed to be delivered 3 days back to be delivered now. Pray God to make our concerns addressed.
With regards,
Aarush Agarwal

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I have palced one cake order to Manchester UK on 15th oct through ferns and petals and which is supposed to get delivered on 21st Oct 2022. I have got one email on 21st oct saying that order has been shipped through royal mail with some reference number. However, when i clicked on track order which was given in the email, It is throwing invalid reference number error and in fnp mobile app the status of order is updated as delivered. This is highlevel fraud by ferns and petals.

Amount I paid :4407 INR
ORDER ID : 38131114
Royal mail reference number : [protected]

Oct 24, 2022

Complaint marked as Resolved

Fnp refunded my money

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This order said it would be delivered between 9am to 9 pm on 11th October. If there was any doubt on it, it should have been mentioned in the delivery timings. Showing me a fine print under delivery details is a ridiculous way your customer care has got away with not delivering the greetings of time. It is of no use now as the birthday is over. Whatever excuse you give and try to pass the buck on the customer, it does not absolve you of the responsibility that you failed to deliver my wishes on time. I asked for my refund, but was told that it is written under the delivery information. This is absolutely unethical that you mention delivery time in bold, all customers only read that; no one reads the fine print. If this is the way fnp is going to act, I am cancelling my account.

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Website: fnp.com

I ordered a cake, bouquet, and chocolates from ferns n petals on 10-oct-2022 for my mum's birthday via order id[protected] but till now she didn't receive any call from ferns n petals and they are not responding to calls. I had paid 2800rs but didn't receive anything and no response from them.

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Why do you cancel order at last minute
It was my niece first birthday and I wanted to make it special
Now at the very last minute you are saying cake delivery not possible
Now how in the world I will arrange another cake today
Atleast inform me prior about the cancellation
This same thing happened on Rakhi also you canceled my order at the last moment
I want a proper clarification from your team
Not from some AI bot
This is not done
If you cannot take responsibility of your job then please step back
Thank you
A disappointed angry customer

Nov 8, 2022

Complaint marked as Resolved

Ferns N Petals customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2022

Ferns N Petals Customer Care's response Dear Chayanikakutum,

We apologize for the inconvenience caused. Kindly share your order number so that we can look into it and get back to you with a resolution.

Flowerly yours,
Team Ferns N Petals

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Address: [email protected]

[protected] customer care number but not order anything call now all problem solve contact me refund request for a new job and the services of the services can you please send me refund request for a new place now 24 hours available call now

Oct 26, 2022

Complaint marked as Resolved

Ferns N Petals customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2022

Ferns N Petals Customer Care's response Dear Harilal Mandel,

We apologize for the inconvenience caused. Please be assured that we are here to make things right for you. We request you to share your order number so that we can get this resolved as quickly as possible.

Flowerly yours,
Team Ferns N Petals

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I recently placed an order for Germany using Ferns n Petals. It was expected to be delivered on 16th September, 2022. However on 18th september, i receive an email stating the delivery could not be completed due to incorrect address. However the address was correct. I submitted the address proof of the recipient as well. Moreoever, they never attempted to call the recipient on that day and the recipient was home the whole day.
They do not provide any proof of delivery attempt.
After 4 days they claim the item is perishable so we can not deliver it now. and we can process refund as well.
I paid 2200 Rs for an order which was never delivered and there was no mistake from my side.
No where on the website it was mentioned that the delivery will not be re attempted or refund won't be provided incase o[censored]nsuccessful delivery.

Oct 22, 2022

Complaint marked as Resolved

Ferns N Petals customer support has been notified about the posted complaint.

Verified Support

Sep 20, 2022

Ferns N Petals Customer Care's response Dear Alisha Guptaa,

We apologize for the inconvenience caused. Please be assured that we are here to make things right for you. We request you to share your order number so that we can get this resolved as quickly as possible.

Flowerly yours,
Team Ferns N Petals

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Address: Bangalore

I had ordered for two photo printed coffee mugs on 3rd Sept(order nos. 37267293 &[protected] with one day delivery i.e by 04.09.2022. But on 04.09.[protected]@3.51, I recieved mesage saying "delivery attempted'. This was idiotic update as i was at home for the whole day. And these items were urgently required for occasion on 05.09.2022, but it was not delivered. Still my orders are not delivered. Now they are saying" addres is incomplete and re-delivery is not possible. If they are not able to deliver items in time or even now, I need my money to be refunded with applicable interest on it. Very reckless people and not fit for online shopping.

Oct 21, 2022

Complaint marked as Resolved

Ferns N Petals customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2022

Ferns N Petals Customer Care's response Dear Bheemappa Bandikeri,

We sincerely apologize for the trouble we have caused you and we are as unhappy as you are. We have your order number and we are going to make it right for you.

Flowerly yours,
Team Ferns N Petals

Ferns N Petals Complaints & Reviews

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Ferns N Petals reviews & complaints page 6

Charging me for redelivery !!!

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Cake39636367

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Order not delivered on Occasion

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Complaint Again Ferns N Petals for My order

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Product not delivered after repeated reminders at customer care

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Refund of amount

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Regarding delivery of birthday cake at New Jersey USA on 11th november 2022

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Cake ordered but not delivered on the slot date

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Not delivering the product

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Order was not delivered on same day

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International order was delivered two weeks before

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Extremely poor services

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Fraud by Ferns and Petals

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Order #37999282

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Order not received

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Cancelling orders at last moment

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Delivery not order call

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Unethical behaviour for international orders

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Delay in delivery and reckless response

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