Ferns N Petals Complaints & Reviews

I have made an order for Birthday cake for my husband's birthday which was for November 10, 2022. The order is delivered today on October 24, 2022. The total amount of order was
Cake : Rs 4197
Shipping: Rs 599/-
Convience charge: Rs 49/-
Discount coupon: Rs 500/-
Total: Rs 4327/-
The place of delivery was on Ras al khaimah, UAE
More of that the surprise for the husband who is living in such a distance was ruined
They say that they will call back, no resolution was provided.They say that they will take 24-48 hrs to get in touch

Order#38236137 was booked on 19 October 2022 with assurance that it would be delivered the next day. Ferns N Petals' services are terrible. Most of the time, I kept chasing for my orders after trying for number of hours, remaining glued to the phone for getting customer care to pick up and if it all it is picked up, someone will put it on hold and then it gets disconnected. It is also a matter of concern that Ferns N Petals take orders on sub vendor items which they kept on waiting without honoring committed dates. Such an attitude is very amazing in a competitive world. Now it seems that it has become a commission agent where the deliveries are assigned to sub vendor with sub standard products and no commitments. May I plead my order which was supposed to be delivered 3 days back to be delivered now. Pray God to make our concerns addressed.
With regards,
Aarush Agarwal

I have palced one cake order to Manchester UK on 15th oct through ferns and petals and which is supposed to get delivered on 21st Oct 2022. I have got one email on 21st oct saying that order has been shipped through royal mail with some reference number. However, when i clicked on track order which was given in the email, It is throwing invalid reference number error and in fnp mobile app the status of order is updated as delivered. This is highlevel fraud by ferns and petals.

Amount I paid :4407 INR
ORDER ID : 38131114
Royal mail reference number : [protected]

This order said it would be delivered between 9am to 9 pm on 11th October. If there was any doubt on it, it should have been mentioned in the delivery timings. Showing me a fine print under delivery details is a ridiculous way your customer care has got away with not delivering the greetings of time. It is of no use now as the birthday is over. Whatever excuse you give and try to pass the buck on the customer, it does not absolve you of the responsibility that you failed to deliver my wishes on time. I asked for my refund, but was told that it is written under the delivery information. This is absolutely unethical that you mention delivery time in bold, all customers only read that; no one reads the fine print. If this is the way fnp is going to act, I am cancelling my account.

I ordered a cake, bouquet, and chocolates from ferns n petals on 10-oct-2022 for my mum's birthday via order id[protected] but till now she didn't receive any call from ferns n petals and they are not responding to calls. I had paid 2800rs but didn't receive anything and no response from them.

Why do you cancel order at last minute
It was my niece first birthday and I wanted to make it special
Now at the very last minute you are saying cake delivery not possible
Now how in the world I will arrange another cake today
Atleast inform me prior about the cancellation
This same thing happened on Rakhi also you canceled my order at the last moment
I want a proper clarification from your team
Not from some AI bot
This is not done
If you cannot take responsibility of your job then please step back
Thank you
A disappointed angry customer

[protected] customer care number but not order anything call now all problem solve contact me refund request for a new job and the services of the services can you please send me refund request for a new place now 24 hours available call now

I recently placed an order for Germany using Ferns n Petals. It was expected to be delivered on 16th September, 2022. However on 18th september, i receive an email stating the delivery could not be completed due to incorrect address. However the address was correct. I submitted the address proof of the recipient as well. Moreoever, they never attempted to call the recipient on that day and the recipient was home the whole day.
They do not provide any proof of delivery attempt.
After 4 days they claim the item is perishable so we can not deliver it now. and we can process refund as well.
I paid 2200 Rs for an order which was never delivered and there was no mistake from my side.
No where on the website it was mentioned that the delivery will not be re attempted or refund won't be provided incase o[censored]nsuccessful delivery.

I had ordered for two photo printed coffee mugs on 3rd Sept(order nos. 37267293 &[protected] with one day delivery i.e by 04.09.2022. But on 04.09.[protected]@3.51, I recieved mesage saying "delivery attempted'. This was idiotic update as i was at home for the whole day. And these items were urgently required for occasion on 05.09.2022, but it was not delivered. Still my orders are not delivered. Now they are saying" addres is incomplete and re-delivery is not possible. If they are not able to deliver items in time or even now, I need my money to be refunded with applicable interest on it. Very reckless people and not fit for online shopping.

Very bad experience with this company.
I made an order for a birthday gift which was supposed to deliver on 16Sep 22.
However, yet not delivered till 8:pm on the 17th.
I enquiries about the same and customer support team told me that you have not picked up our courier boy call and due to this your item not delivered when I asked him for the contact number of the courier by he refused and told me that we don't have no.
I request him for order cancellations but he refused. I asked him for a replacement for other items, but he also denied it.
I request to everyone, please don't buy any product from this company as they are making fool of customers and making money by cheating them.

I ordered flower on my partners birthday dead flower and leafs were delivered bad quality and then who so ever i sopke with talked to me rudly. Bad experience will never suggest fnp to anyone

I have ordered a personalised mug from Kuwait country for 3 of September and still it has not been delivered while I have paid extra standard delivery charge for that delivery on time but more than 2 days now and there was no proper response from the FNP customer support.my Order No is 37258158

Ordered blue orchids valued at INR 1750 for a birthday (order slip photo enclosed).. everything went well including timing (paid extra for specific delivery time)..
2 days later the blue paint on the stems (obviously spray painted) started coming off (photograph enclosed)..
It became a big embarassment for me and my family..

I am from Chennai and I have ordered Unicorn cake order id: [protected] from ferns & petals on my daughters birthday. But the unicorn cake design which is mentioned in ferns & petals is totally mismatch with the cake i have received. Some low level thugs, fraud who is enrolled as partner with ferns & petals use paper cut image of dead horse or donkey or dog i couldn't recognize and Stick it on the cake with cream all over it saying it's an "unicorn". When i opened the cake me and family totally gone heart attack and feel embarrassed in front of my friends & relatives who are invited for B'day party. I throw the cake to the dustbin and immediately ordered new cake in nearby cake store.

When i complaint the same in Ferns & Petals another thugs name "Sanjeev Kumar" who is employed in Ferns & Petals who offered me Rs.200 worth of cadbury celebration box for 2200 Rupees cake. i slash him right away in the mail and call that i need my amount refund else i am gonna file police complaint. At last after many struggles over call they agreed to refund the full amount i have spend on the cake.

Such an horrible experience with FnP. If anyone wants an cake kindly ordered to your nearby cake store never believe this online stores they won't keep up their promise.

I have ordered a product and it has not been delivered saying out of stock. It is more than 10 days now and there was no proper response from the FNP customer support. Order No: 36455318

Order ID #36742547
Sub Order ID. #[protected] dt 10.08.2022, 08:56 PM

Supposed to deliver on 13.08.2022

Site is showing delivered on date but the product is not yet delivered.
There is no proper response from site though query raised.
How to take up the irresponsible behavior about this site .

Also how to recover my lost money

Rajesh
[protected]

First time ordered Rakhi's online thinking it will be delivered on time but on site it showed it will be delivered within week but it took 2 weeks to be delivered. Apart from that one order did not came but shows as delivered and other 2 were damaged and wrong orders. Not sure even the customer service is not that great. They close the tickets without informing why they closed it. Not sure what to do on the same... :(

The Kaju katli that arrived with this order only had 1 piece. On the website it says 4 pieces. Where did 3 pieces went missing. On such good occassion of raksha bandhan this is only a good behvaiour.

My order number is: Order ID #36492143

Extra Cost for timely delivery but not delivered, customer case numbers does not connect

It is stated that I booked Rakhis on July 27, 2022 (Order No. #[protected] to be delivered to Kuwait. When the order was delivered, the items delivered were not that I paid for. The Rakhis were of very cheap quality.

Secondly, the delivery person charged money (INR 700.00) from the recipient. When I complained to FnP, they just told me to provide the receipt of the paid money (so-called custom charges) so that it may be refunded. When I asked my relatives in Kuwait, they told me that no receipt had been provided for the charged money.

In the episode, FnP refrained from discussing the wrong product delivered. Thus they have closed the complaint without providing any resolution.

I believe I deserve a refund of the cost paid for the order and wrongly charged money. In the past, I have sent the Rakhis by Speedpost, and no customs charges are ever levied on Rakhi.

I request you to kindly help me to get my hard-earned money refunded.

Thank you for your support.

Dr. Jasvinder Singh