Ferns N Petals Complaints & Reviews

I had placed an order with fnp[protected] and after the payment was complete from my end I received a message stating payment failed and order not confirmed. I tried payment again and in second attempt the payment was successful and order got placed. Money got deducted twice from my account for the same order. I called the fnp customer care and shared them the details of the double payment and they asked me to raise a complaint and the money would be credited in 2-3 days. Its been more than 45days and the amount is still not credited. The amount is 999₹ for order[protected].
Please hell me!!

Hello,
I had placed an order with ferns and petals.

Order I'd 32089517

Which I asked then to delay by one day. They agreed to this but I did not receive any call and they did not update on the order. After this they just wrote this and did not refund my money till now and are not refunding,
'Since the order had perishable product, we are really sorry that re-delivery in this case will not be possible. Hope you can understand our constraints.'

Hi,
I paid premium price for cake but got a cheap roadside cake also i was about to get message card that also didnot got it.fnp guys are doing scam.I need Refund.
Thanks

Order Id: 32272940
Sender's mail id: [protected]@gmail.com
I have ordered a box of love u chocolate & brownies. It was expected in 16th February but I still haven't got it. The company is not even contacting me for my courier. They haven't even given a number so that I can call and know the status of my courier. The customer service of this app is horrible. I don't want to continue my order I just want my money back. I am done. Thank you

Order no: 32411256
Date ordered: 15/02/22
received on: 16/02/22 (morning)

I had ordered a magic mirror but I received a defective product and it even looked dirty, I tired to return or replace the product but I couldn't find an option as such in the website.
Its really embarrassing, as its a gift and you send a defective product.
Please resolve my problem, I want the product to be replaced or I want my refund ASAP.

The arrangement was poor, I ordered a beautiful vase of orchids .. sadly SIX orchids tied with SCOTCH TAPE, were just pushed into a glass vase and delivered.. no decent arrangement.. the presentation was pathetic.
Is that what I paid 1578 for ??

MOST DISAPPOINTED

Hi,
This is regarding Dubai branch
I placed order no. 1242104 yesterday Monday 14th Feb. to be delivered today Tuesday 15th.
The delivery man sent me SMS confirm deliver + receive the order but it was not.
That confirmation was incorrect.
This is not the first time same issue happen to receive incorrect SMS confirmation and hence I decided to stop dealing with your branch in UAE
My email address is [protected]@yahoo.com and my contact number is [protected]

Hello,

I have no clue how they are operating but there is something seriously
going wrong in their company.
1. Their website has a glitch which shows a different date while you select
your delivery date.
2. They don't deliver gifts on time.
3. There is no resolution for the complaints I put in
4. They don't reply back with a relevant answer and neither do they provide follow ups on the complaints.
5. They close the complaint cases without even taking client's consent or
resolving it
6. They delivered the gift a day before it was supposed to be delivered and rest of the gifts after they were supposed to be delivered
7. Now they are delivering the wrong items to which they have even stopped replying.

Also, I haven't heard back from them for the on-time delivery request for
all my items on 14th February (Valentines Day) which is already gone.

I have never seen such a bad service ever in my life and never been so
disappointed with a brand ever.

Jattan Sethi

Order Details:
*1. Order ID #[protected] to be delivered on 8th Feb*
*2. Order ID #[protected] to be delivered on 9th Feb*
*3. Order ID #[protected] to be deliver on 10th Feb*
*4. Order ID #[protected] to be delivered on 11th Feb*
*5. Order ID #[protected] to be delivered on 12th Feb*
*6. Order ID #[protected] to be delivered on 13th Feb*
*7. Order ID #[protected] to be delivered on 14th Feb*
*8. Order ID #[protected] to be delivered on 14th Feb*
*9. Order ID #[protected] to be delivered on 14th Feb*
*10. Order ID #[protected] to be delivered on 14th Feb*
*11. Order ID #[protected] to be delivered on 14th Feb*

I hade placed an order for Cake, delivery was to be done on 11 Feb 2022, still the order status says "Delivery Attempted"

On the same address, the Order from Amazon is successfully delivered by FnP has a simple excuse for not delivering.
Please see attached Order placed through Amazon, which was successfully delivered.
I simply fail to understand the logic for FnP to ask me about address proof.

We have the recipient's phone number and FnP is free to call up the recipient.
Dont you think it's embarrassing to ask for address proof from the recipient!!

How illogical is this.

I have never faced such a pathetic service .
The Cake's actual price would be Rs 500, while I have paid INR 7000, and still I have to suffer.

I need a solution urgently now

I had ordered for an huggable pillow which was supposed to be delivered on 14 Feb but it still hasn't reached us... Kindly sove the issue ASAP n deliver my parcel

The order was booked for delivery on 13th feb at coventry uk. the payment was done and confirmation recd for delivery.
the same was not delivered because of the reason that receipient not available .
no sms / call was recd by the receipient and she was available at the address whole of 13th / 14th of feb. the ferns and petals team could not resolve the issue and i had to call / write several times for resolution of the issue.
the refund was refused to me as this is against policy.
the customer has sufferred loss because o[censored]nprofessional style of working of ferns and petals.

Ordered a cake and love globe to surprise my fiancé the order status remains as confirmed since from morning and the order is not yet delivered. No proper response from customer care too. You guys can beg sitting in streets instead providing worst service. I don’t find any option to cancel the order too.

NEVER PLACE ANY ORDER AND WASTE YOUR MONEY!!!

Its been 24hrs but still my gift is not delivered..very disappointed by the service

I ordered a surprise gift arrangement from ferns and petals at 9 30 am .right now it is 9 pm and my pacakge is not yet deleivered

I have ordered personalised cushion for my fiancee. There was wrong photo on the cushion and I was so embarrassed infront of him . This is highly unprofessional. I am never ordering again from fnp and also make sure none of my family and friends do. iGP is much better and dedicated to customers.

I have placed order of cake on 11th feb and wanted it on 13th feb. But when i came for pickup of my cake the cake was not ready they have not started to make it. I have waited for log 50min than i got my cake but then also cake was totally different from the one that i order it was like reel vs real situation. I told that cake is totally different the staff on shop was also know that cake is different they were telling we will give you the money back but then owner came and he started shouting on me like it’s my mistake he also knew the cake is totally different but then also he continued shouting at me then we got into huge argument. He has no respect for customers. I am really really really disappointed with fnp never ever gonna buy anything from FnP again.

I have ordered for home decoration ..this guys didn't arrived and making fool to customer ..i have put 2000 rupees and I need that back

I received a gift without sender details. I called customer care, but they mentioned like sender name and mobile number is same as yours. Other than this they are not sharing any details of sender, which I want. As this is very risky situation as sender is aware of my address as well.I need more details about this sender.Please help.

I had order this today i want cancel my order immed agent did not talk to me proeperly on call was not ready to listen to my call
[protected] order number

I have ordered a flower plant that's needs to be delivered by 9th Feb between morning 10AM-12PM but even after multiple time chasing to customer case I received a different kind of excuses for not delivering the product and after 3 days I received a call from the manager for refund. It is the service you are providing. If you are not able to deliver in 72hours then why you are guaranteeing same-day delivery. I need justification and action against the complaint.

Order ID #32028278