First Flight Couriers Complaints & Reviews

Packet reached Bangalore 2 days back and the internal delivery did not happen. The packet consisted of perishable food items which I am sure will be spoilt by now. They charged a bomb for not delivering the packet. More so, if you try to call them they have no clue neither any explanation for their mistake. Tracking number: J991M1721986

First of all no reply from the company. I almost contacted four branch offices. nobody is picking up the call. Cant check the status of consignment in website also because a staff told website not working. Wat the hell is going on...Idiotsssss

We had sent a parcel through First Flight and it was promised that we would get it four working days later with no delays whatsoever. When the time limit had passed, we first tried tracking it using the tracking number they had given us. It came up with no results. Hence, we started calling the offices and they all brushed us off and would not define a proper answer for us. We had sent a relative to ask about this parcel and they had replied with that the parcel had already arrived here in Australia. We had our suspicions, so we called the office, again, and they said that it was still there in Cochin in the customs. What is it doing there when it was supposed to send the FIRST IMMEDIATE FLIGHT. They had made us pay extra FOR NO PARTICULAR REASON. And we were given a MOBILE number to call, which was the First Flight International Service. First of all, it is not professional to give a mobile number and second, it was switched off, the line was not even busy or occupied by another caller, it was switched off. Our tracking number still does not work, and no one is ready to give us a full definite answer and where our parcel is and when we receive it. It was extremely important that we receive it because we had already asked people to pay for it, as it does concern OTHER people. Overall, I will NEVER rely on the service that First Flight gives us. It was the a total waste of time, effort and MONEY. I will never recommend this to anyone thinking o[censored]sing this. I regret that I had trusted and believed these people. They have no sense of responsibility and will not carry out their jobs properly. They are liars and cheaters.

Parcel not delivered after 6 days The consignment number F991B0356938 has still not been delivered. Origin- Bangalore Destination - Trivandrum Booked date- 09/12/2014 Repeated calls and emails to the customer care has not been helpful. They are not even able to track the parcel. Kindly do the needful. TR/Smitha

I book a letter in chennai on 1st of December, 2014 with the tracking number of C[protected]. When I check the status it shows it was delivered on 2nd December, 2014. But till date it was not reached to the right receipts mentioned in the letter. I am not getting any proper response from the booked office or in the First flight regional head office. Could someone guide and help me to take this issue forward.

I am supposed to recieve a courier bill no B991Q4890425, whose status is showing that it is out for delivery on 9 Dec, 14. But I've not received the courier. Tried to contact them by mail and customer care but no response. I've my Pan card in the courier. Please help and support.

I have not received any update when it is shipped and now when i called the bank and enquirred they said they have sent through First Flight courier.. when iam tracking it is showing as delivered on 9th dec'14 itself.. but i have not received the consignment.. it is my Credit card pin which i was supposed to get .. Please check and do the needful on priority.. i tried calling CC but waited for 1 hour but could not get connected..

I booked a parcel from Noida to Dehri-on-sone (Bihar) on 05/12/2014 by First Flight courier consignment no.W991B0906197. Commodity was skin gel and booking person saw this and he packed this parcel and accepted. I paid full courier charges Rs.120 at the time of booking. After 4 days on 09/12/2014 courier company called me that your parcel is returned from head office due to unacceptable item. I went to take my parcel but he refused to return courier cost which I paid at the time of booking. I attached booking receipt for your reference.

I have booked a parcel on 4th dec from bangalore to guwahati. Not reached till 10 dec. When i called customer care, they said they will check and get back to me in another 2 days.they are charging very high price and no commitment even after 6-7 days.do not use this courier.

Dear sir, My name is mr om prakash shukla working in ipca lab. limited. my home addesss is milan chauraha, ustapur mahmoodabad, chatnag, jhunsi, allahabad, pin 211019. sir kindly arrange to justify weather my home location is approchable or not by your service. i always contacts to mr rahul who distributes in this area in civil line branch. i always requested mr Rahul to call me so that i could collect from branch office. sir my home is located before a recognised institute named HARISH CHANDRA RESEARCH INSTITUTE, JHUNSI, ALLAHABAD. PIN 211019 where your approach is there but in my home even your person mr Rahul can not call me for collection of my shipment. i am very dispointed about his service. My docket no is J[protected]. It is second time when my courrier not received. Sir please justify my complaint. Regards: om prakash shukla mob. no. [protected]

Hello There With regard to the above awb no, I have been following up with your customer care and local branch people but there is no hope of delivering the courier to me. They expressed the address is not complete, to which I have already provided every information 2-3 days back but till date there is no whereabouts of this courier. I need a response / call back immediately to know, is it firstflight is going to deliver the consignment or is going to take its own sweet time??

I had send a parcel on 29th Oct 2014 which contains some important documents by First Flight courier ( Docket No : F991M0117647 from Bangalore to Noida) - First Flight couriers is claiming the parcel has been delivered to party on 1st Nov 2014 . But the party has not yet received . I have been following up with them for past many days - there has no response from any of thier office - The phones are either switched off or not responding . I had been following up with the nos - [protected] and their offices in Noida but no response - How do i go about now . The parcel contain some important document

Hi Friends, I had very recent experience with First Flight Couriers, Bangalore. It is too worst service in India. There is no proper tracking details Agents don't know where your parcel / in which branch office. No proper response from the agents If you log a request in their customer care, no use of it. Agents deals too hardly with your parcel. - too many damages If your address is well clear and located in main sourrounding areas, then there is 10% chance to receive your courier. Else courier boy even not visit at your near by location and updates in their(office database) like "Wrong address". And send back your courier to main branch(Marathalli). You should follow to enquire about your courier by getting respective branch agents phone numbers. You request them to send back to your location branch and then you have to collect yourself. The complete process will take minimum 4-5 days. Here if you have a luck you will get your courier else.God only knows where it is.(becoz we dont have SEARCH(F3) buttons in real life to track your courier where on the earth) After all struggles, I collected my courier in the specific branch office. Be careful with this courier service.

RESPECTED SIR, MY NAME SAMUNDEESWARI AS A I AM RESIDENCE FROM AVARANGKUPPAM VILLAGE&POST, VANIYAMBADI TALUK, VELLORE DISTRICT, TAMILNADU STATE, MOBILE NUMBER [protected] I AM APPLIED PANCARD FOR BANK LOAN. MY PAN CARD SEND MUBAI OFFICE FIRST FLIGHT COURIER SERVICE ON[protected] TO SEND TIRUPATTUR FIRST FLIGHT COURIER BARANCH. BUT TILL TO THE TIME NOT DELIVERD MY PANCARD. MANY TIME CONTACT FIRST COURIER BARANCH AMBUR, TIRUPATTUR, VELLORE BUT NOT RESPONSE. IN THIS REASAN MY BANK LOAN CANCELLD Consignment Number:B991Q3354407

I have sent courier from Pune to Dariba, Udaipur which was not delieverd completely to the receiver. I have sent 3 items in single box out of which only one recevied and rest two are missing. I have called to customer reply and then sent number of mails to the firstflight but no reply. Could you please help me to claim my loss ??

i was book a consignmnt C[protected] from Chennai to tirutani the famous of art college at tirtani ara! the pin code is 631209 and i also check in ffcl website it showing serviceable and booking date 18/11/2014 after 10 days it cnmt till time not delivery. than i contact to ffcl customer care they hold my line than pickup after 20 minits they telling due to staff problem anable to delivery and finaly my time waste and money waste till my document also not delivery ... this courier service worst customer service and worst operation service and finaly this is 420 dot...

I live in Al Ain, but the package was delivered to Abu Dhabi. They call me on Thursday morning to find out where I lived in Dubai. I told them I lived in Al Ain. I told them the documents were very urgent. They said they had to send back to the Dubai flight courier office and I could pick up in Dubai on Thursday after 5 p.m. but before 8 p.m. I told them I would pick up in Dubai, but if I didn't pick up in Dubai on Thursday night then it would be delivered to my house on Saturday. I stay home from a trip to receive the important documents on Saturday. I get a call from first flight on Saturday morning and they tell me the document is still in Abu Dhabi!!! So that tells me if I had driven to Dubai on Thursday evening I would have wasted my time because the document wasn't there like they said. Then on top of that when they call me on Saturday morning they tell me the VERY important documents I need will not be delivered until tomorrow (Sunday). This is 4 days from when you said I would get my documents! I am livid! This is the worst company every! I will stick to using Aramex delivery. I ALWAYS get my documents on time. I was given a 2 tracking numbers by first flight and neither on works on the tracking form. The worst, I will NEVER recommend this company for delivering anything. I will actually talk bad about their horrible service and wasting my time.

Dear Sir, मेरी कई डाक आपकी कूरियर से आई, लेकिन कभी भी समय पर नहीं पहुंची और कई डाक पता/इन्फॉर्म नही करने के कारण वापस हो चुकी है 22/11/2014 को धार के First Flight Courier द्वारा प्राप्त करने के बाद भी हमें इन्फॉर्म नही किया गया और डाक वापस कर दी पूछने पर कहते है डाक हमारी करिएर से मत बुलवाया करो स्पीड पोस्ट से बुलवाया करो आपसे अनुरोध है की हो सके तो हमारी डाक हमें भेजने का कस्ट करे और एसी सर्विस देने वाले फ्रैंचाइज़ी की जगह किसी अछे व्यक्ति को फ्रैंचाइज़ी दे ताकि कोई और कस्टमर परेशान न हो ... .DHAR (MP) के First Flight Couriers फ्रेंचाइजी का नाम MAJAR KHAN REGARDS VIKRAM SINGH DULESINGH ADD- DOLATPUR, DHAR 454001 [protected]

Dear Sir, In my courier Destination Showing Baharampur, but it shuld be BERHAMPORE. For your reference please find the below details which is provided by TIN INFO TEAM. Acknowledgement no.: [protected] Name: CHHANDA MANDAL PAN: CPTPM6652J Status: The PAN card has been dispatched recently Date of dispatch 15-NOV-2014 Name of Courier Agency: FFCL Document no. Of Courier Agency: B991Q4041905 Address: VILL SANGRAMPUR PO BALARAMPUR PS BERHAMPORE MURSHIDABAD West Bengal 742101

COURIER SERVICE:FIRST FLIGHT COURIER Name:Boobalan. consignment no:B[protected] Booking Date: 13-Nov-2014 Type :PARCEL Origin :Mumbai Received Date :21-Nov-2014 My parcel is booked at the mentioned date still now no responses from respective branch. i already contacted to the TANJORE and KARAIKAL branch in many times, they also have no responses and without contacting me and without my concern their return my parcel to SALEM branch..so please kindly make that as soon as possible for delivery.i never seen this type irresponsibility about customer product and customer expectation ..i really feel very bad .. DELIVERY ADDRESS:13A, SANTHANAM STREET. THALANAYAR(POST) VEDAI(T.K) NAGAPATTINAM(D.T) PIN:614712 TAMILNADU MY MOBILE NO:+91 [protected] EMAIL ID: [protected]@gmail.com