First Flight Couriers Complaints & Reviews

Hi FF, My Name is Balamurugan. Ph no. [protected]. Chennai. I want to make a complaint on the delivery person . His name is Siva. His contact # [protected]. My product :Huawei E173 3G data card Black Product code:- [protected] Courier ID #:-O991L157596 Delivery Address:- No. 21, Sri Lakshmi Avenue, Karasangal. Chennai-601301. He was not ready to give time even to sign the receipt. He did not even had pen with him. He urge my mother with high voice to search pen to sign and for the payment. when we question him to wait 2 minutes, he was very rude on us. He said to my mother "Do you think I have not other jobs rather than waiting for your single signature?" This is very worst experience we ever had on other courier companies. I wonder how First flight company keep such a deliver person and spoiling the name of the company. We are highly disappointed on your delivery service. Please take immediate action on him and I need a proper result on this complaint. Thanks, Balamurugan [protected]

COURIER HAS BEEN SENT BY HDFC ON 18-OCT, WHEN CHECK WITH CUSTOMER CARE IT IS DELIVERED ON 28-OCT TO MY HOUSE ADDRESS, BUT PHYSICALLY NOT RCVD . K.DINAKAR BABU NO: 64, TCP LAYOUT, CHANDAPURA, BANGALORE -89 PH:[protected] AWB : C991Q2438286

I am extremely disappointed with first flight service. My HDFC credit card ATM PIN was courier via First flight courier services. It was dispatched on 02-Oct-2014. I gave my residential address for dispatch. After waiting for a week on 10-Oct-2014. I checked the consignment details(C991Q2356628) on FirstFlight's Online tracking system. The status is Returned To Origin as address is insufficient. I did not receive any call from the courier guy. I have been living in the same address from past 1.5 years and have no problems in receiving the letters and couriers. Again, I called HDFC customer care to dispatch new ATM PIN. It was dispatched on 21-Oct-2014. After 4 days, I checked the consignment details(C991Q2464448) on FirstFlight's Online tracking system. I was shocked to know that in their system they said consignment is marked as already delivered to some XYZ person, there is no contact number of the receiver. I called the firstflight customer care and asked what is the address attached for the airway bill number (C991Q2464448), then their answer was they do not know the address, but it is delivered at somewhere else at you company. In fact the delivery address is not the company address(company seal and signature given), it is my residential address. I asked the scan copy of delivery. After some hours they sent the copy, I did not find my company seal there and some person Gondapa received it. I have enquired all my office courier desk there is no one by name Gondapa and also enquired my apartment security(just to check if it was delivered to my residential address), there is no one by that name. In reality I had never received my consignment and on trying to contact Either phone used to be busy or if it rings it goes to IVR and no one picks up the call.

Hi, This is satish babu and my consignment number is :C991Q2460942 . i would like to bring your notice that above courier is not delivered to me and it s updated as delivered in the status and remaining values are incomplete.As a responsibility of courier services the primary rule is that need to call the customer and inform orelse have to take the id proof details of the reciever.it was shocking to see that all values are incomplete .need Action urgently on it .Please revert back immediately taking an action on first flight courier services chandigarh which is the pure negligence of the team. Thanks, Satish babu. [protected]. chandigarh.

Dear My first flight docket no- C[protected]. still i didn't receive the courier and i paid more than the normal rate. you are making fool to customer. if the things will not improve.the company will be black listed.Ask your courier boy to send the courier as soon as possible. Thanks

My father booked on 17 October 2014 from Kanpur To Trivandrum but we are not able to track my consignment and we tried so many phone number Mumbai, Coimbator, Delhi and Lucknow to track the status but no one picked the phone. Phone will be busy or ringing but no one pickup the phone. How is customer facility? I tried from SMS tracking and it shows in status as transist. I tried from website consignment and it shows only 17-Oct-2014 Kanpur Dispatched From Origin HUB but where is the courier. This is service we are getting from world wide courier service. If they are not able to provide the service better way they need to say...I am sorry i can't provide this Service. They need to understand it may be very urgent document but they are playing with customers no one cares for document.

Your PAN card has been delivered on 14-Oct-2014 by First Flight Couriers Pvt. Ltd courier vide airway bill no. B991Q3047303, at the address for communication* indicated by you in the application. YAH DAK IS PATE PAR PAHUCHANA THI NAME&ADDRESS- PRADEEP PATIDAR S/O SUKHADEV PATIDAR VILL-BADWEL, TEH-MAHESHWAR, DIST-KHARGONE (MADHYA PRADESH) PIN CODE-451224

Hi This is Ashish, my consignment number is D991B2512833.. i sent something for someone.. but he/she didn't receive.. its very important courier.. still not received. i will spoken to all the contact no. simply i waste mony only. Please help for isusse. My No- [protected]

Hi, We booked a courier with your company on 27th September but till date there is no update of the courier, even there is nothing updated on the site. Request, you to track and update else consumer court is the next option left. Regards, Jyoti Pandey [protected]

Hi this is harsha, my friend had sent a courier from Chennai to rajistan to me. That time they said like it will reach with in 2 to 3 days but 10 days got over till now I didn't get. Wen I call customer service they said like " you will get today", 3 days before they said like this. When I tried for complients no response they r hesitating.

I have sent a courier from Vellore to Jodhpur, Rajastan on 17th October, 2014. They said it will be delivered within two working days. But 10days has been passed. but it is not yet delivered.i called to their customer centre and gave complaint. They are not responding and caring about this.

Hi, My Tracking number is D[protected]. This item has not been delivered yet. It had been sent about 10-12 days ago. There is no tracking information available further. I can see my parcel has been shipped from Delhi to pune on 19th, but, still I have not received. No one is picking up my call at customer care or any of the office of First Flight. It is seriously the worst service, I have ever been faced. I would need my parcel ASAP.

This is with deep concern. I need to bring to first flight notice that the service offered by them is pathetic. The contact number to get in touch is always not getting through.I got a call on 22nd Oct regarding my parcel but it is not yet delivered to me while I checked in the website today i.e 27th Oct its showing reason as insufficient address but the reason is lack of effort taken by first flight delivery guy. The parcel was from one of the reputed bank and I am going to take this matter with the bank consignment no is F991Q0659284

Consignment number : O991B0777393 Booking Date : 20-Oct-2014 Origin : Gurgaon Destination : Bhubaneshwar They promised to deliver the consignment before diwali. But the consignment is not received yet also they are not picking any calls. No consumer support. Please check the consignment number for all the proofs. Contact number: [protected]

Dear Sir, Its been a very disappointing customer service that i have received from first flight. I have booked Original certificate on 13 Oct 14 at Jaisalmer to MD Shahab uddin Bhagalpuri Mohalla Zero mile PO . Dist Arariya (Katihar) PIN 854311 . First Flight courier Jaisalmer committed to deliver on 17 or 18 Oct 14 So I choose this service and I not booked through speed post. Which requires at Araria on 25 Oct for the admission of my sister. I received a confirmation of dispatch of order on 14 Oct 14. I tried tracking the order online but its not providing enough information. After waiting for a while i called the Jaipur & Katihar but they did not responding where they committed to deliver the order before 25 Oct. Unable to receive the consignment on the promised time I tried calling them many times most of the time they didn't pick up the call or have cut the line in the middle of the conversation of Switch off.. A Penalty to be imposed on this company so that individual could not suffer because of their inferior services. If I received the parcel after required date it is for no purpose for sending via first flight. presently where is my parcel now..

Dear Sir, Its been a very disappointing customer service that i have received from first flight. I have booked a phone via the mobile store on 21st Oct. I received a confirmation of dispatch of order on 22 Oct. I tried tracking the order online but its not providing enough information. After waiting for a while i called the New Delhi Office in the morning where they committed to deliver the order before lunch on 25 Oct. Unable to receive the consignment on the promised time I tried calling them 10 times most of the time they didn't pick up the call or have cut the line in the middle of the conversation. They also provided me the customer care no which is [protected], i have been trying on this no as well for hours and hours but no one is picking it up. Please advise the staff to make sure the consignment reaches at the promised TIME.

SIR, I HAVE SEND A GIFT TO GUWAHATI ON 19 OF OCT ON THE EVE OF DIPAWALI AND THE DEALER TOLD ME IT WILL REACH BY 21OCT BUT THE ITEM HAVE NOT YET REACHED. THE DEALER WAS NOT GIVING ME THE PROPER INFORMATION ABOUT THE ITEM WHEN IT WILL REACH, WHEN I ASKED HIM ON 22. ON 23OCT HE TOLD ME THEY SEND IT BY ROAD BUT THEY TOLD ME ARLIER IT WILL BE SENT BY AIR. AND SIR TODAY IS 25, BUT AS I AM CHECKING AGAIN AND AGAIN I COULDNT FIND ANY INFRMATION ABOUT IT. SIR PLEASE TAKE ACTION AGAINST THE DEALER SINCE ITS ILLEGAL . HOPE YOU WILL TAKE ACTION AGAINST IT.

Dear Sir, ( Maine Jhandewalan Office Delhi Ko Kai Bar Mail Kar Diya Hai Par NO Reply ?? ) Plz Call Urgent ?/ # [protected] ) Plz find the attachment becoue main aaj morning se lagatar in Phone Nos, perLagatar Try kar raha hu ?? baat kar Status lene ki But sabhi Nos, No_Reply hai Why ? ? ? ? ? ?[protected], 39444444, 39824514, 39824516, 39824570, 39824582 Maine Aapke off Cycle Market Jhandewalan New Delhi-110055, MeDated October 22, 2014, Ko Morning Me 10:45, AM Per Urgent ?? Courier Lagaya Tha ?? Aur Bata diya tha ki Is me Ticket hai to Aapke office Staff ne kaha ki koi nahi Aapko Dated : 24/10/14, Ko Eveining tak Guwhati Me Deleverd Ho jayegi Pakka Hai ?? Chuki Hare Jhandewalan office se ye abhi hi nikalkar Delhi airport Ko ja raha hai aur dated : 23/10/2014, ko subah tak ye Docoment aapkaGuwhati me arrive ho jayega ?? Tabhi to First Flight ke Rate Jayada hai ?? Due to Emergency & Promt Service ?? yani Time to Time ??So Kindly aapse nivedan hai ki imideate mere above document ko Deleverd deJis se ki mere Reletive Journey kar sake ?? Kyoki kal subah 7, AM per hiYani ki 25/10/2014, ki hi Train hai ?? So aaj tiket nahi milne se kafi nuksanho jayega ?? jis ke liye Aap Responsibale honge ?? Kyoki Passenger Senior Citzen haiAur fully Bimar hai so Plz imideate Action than Deleverd the Ticket ??

Hi i have ald send one consignment from jharsuguda orissa to chennai .Till now nobody is helping me on that issue always mobile and landline showing busy .they are providing worstest customer support .no body is providing help


my no iss[protected]

The consignment, numberT[protected] was dispatched from Madurai on 8th October for Dimapur to the consignee. Complaints has been registered at both offices yet i believe no action has been taken. Please do note that enquiry at the Guwahati office for the particular consignment but we were informed that the parcel has not reached thaier office. Also, two other consignment, apart form the first, were dispatched later from Madurai to Dimapur to the same consignee/add and the two consignment has been received. I would be thankful if thjs matter can be looked into. Thank you.