First Flight Couriers Complaints & Reviews

Hi first flight team,
I'm writing this mail to improve your services and to keep up your brand name with customers. My mother's pan card was sent by the pan card team through first flight couriers.

This is the reference number: b903z7791567. The status of this reference number was changed to delivered on[protected]:15:00. But i did not received the courier till today morning (12-oct-2018). So contacted chennai regional office and they gave a number who is the incharge of padi branch.

I called the incharge of padi branch and he informed me to come to office and collect the courier today (12-oct-2018). I reached the padi branch office by 10.15 but the branch was not open and i called the incharge again to check. He asked me to wait and finally the branch opened at 11.00 am (12-oct-2018).

When i was just checking the status with one of the guy in that branch the response given by him was not proper. His behavior was very rude. Below listed are statements from the branch guy.

1. Do whatever you want and you wont get the courier.
2. Why did you reach out to regional office and so i will return the courier to the pan team mumbai. He was threatening me saying that i will not get my courier.

Another lady came in around 11.30 and i explained the scenario to her. But that lady also shouted and said like "the branch will open at 12. Pm only and so you have to wait". I again told her that i came at 10.15 and she was also not ready to listen to me.

Finally one guy was there to help me out and he told asked to wait till today evening and if the courier is not reaching then he asked me to call him and gave his number.

Request you to take action on this which will improve your branch name.

I have a shipment from sikkim manipal university to bangalore with code f[protected] the shipment sent via first flight and it received in first flight hub in bangalore on 7-oct-2018 and sent to nagawara branch in bangalore at 8-oct-2018 till today the parcel still at nagawara branch even after my call to branch on tuesday 9-oct-2018 and they promised me that it will be delivered next day but the shipment still not delivered till today (13-oct-2018), i am trying to contact with them via e-mail without any response, the parcel contains very important document for my career and i need them urgently.

The packet has been despatched from ranchi on 3rd october 18, in spite of regular call at your various offices no whereabout of this parcel, i strongly condemn the careless attitude shown by your company. A local courier service is better than you, i need full refund of this parcel and an immediate response invthis regard.
In case of failing, i ll put the message on social media.
Ghanshyam sarda
[protected]

I have applied for a pan at pan centre having acknowledge no [protected], such pan was handed over by nsdl to first flight on 7 the september 2018, however till date i. E. 11 october 2018 i don't received it. Such pan is a arrived at delhi long time ago but attempt to deliver is made by the company (Checked by first flight consignment no. B903z7501291)

Name - ramesh kumar
Address - kh. N. 48/19 gali n. 37/2e b block, kaushik enclave burari north delhi - 84

I have two couriers from yes bank and nsdl which were sent by first flight courier.in the tracking it shows that, the package is dispatched from hyderabad hub to branch for delivery. But when i called the branch regarding the parcel, they were keep on saying that we are searching for your parcel.

One package is received at their end 20 days ago and another parcel 10 days ago. But still they didn't delivered them.

Waybill numbers for both the parcels are as below

1) b903z8643543

2) c991q4422115

The status for my pan was shown as "your pan card has been dispatched on 29-sep-2018 by first flight couriers pvt. Ltd courier vide airway bill no. B903z7865268, at the address for communication* indicated by you in the application. The pan card is expected to be delivered by 09-oct-2018." as of 10 october, the only update was "mumbai [protected] 14:54 dispatched from major acc. Hub".

The first flight website gives no contact for customer care. On calling the corporate office and regional office numbers, the phone is never picked up. On complaining through email on 8 october, and sending a reminder, i received a response on 9 october (The email chain is attached below) giving the last update as being sent to mau, and asking me to contact them and enquire. On enquiring at the mau office, i was asked to go to other offices and told to wait till evening on 10 october.in the evening, i was told to come the next day at 10 am. On going on 11 october, i was told to wait for half an hour more. On asking again after an hour or so, the person started misbehaving and told me to not disturb him, and that he had no record of the parcel. On showing him the email as also the fact that it is forwarded to him as well, he said that he does not understand any of it as it is in english. He also said that i can complain wherever i wish to, he does not care, and he is not going to do anything about the issue; if i want, i may search the bags myself.

Is this the sort of service a courier service is supposed to provide? And what sort of rowdy fraudsters has first flight employed? Earlier also, first flight has returned parcels, marking it as insufficient address, without so much as giving a call on the mobile number provided.

Such fraudsters should not be allowed to run a courier office at all. First flight, either get proper agents, or shut down your fraudster business.

And who is going to compensate for the monetary loss, as well as the mental harassment that first flight puts people through?

{disarmed} awb b903z7865268
From: rukhsar on tue, 09 oct 2018 16:05:54 add to address book
To: you & 3 others | see details

Dear sir,

Your said c/ment forwarded to mau branch so plz talk orther wise talk to our mau branch:
Address: hatthi madari lari cinema road near railway crossing mau, uttar pradesh, mau.
Phone: [protected]
Dear mr sunil,

As discuss with you the below c/ment received at varanasi branch on 05/10/2018 and same day forwarded at your end so plz check at your end and arrange delivery on urgent basis.

Azhar azmi
* mau 275101
*

Sr. No. Consignment no. Ref. No. Booking date type origin destination status received date destination branch delivery date delivery time pending reason receiver name & contact number relationship id check

1 b903z7865268 29-sep-2018 dox mumbai mau in transit

Manifest no. Boy0861270
Sr. No. Manifest type date & time manifest path

1
Out packet for dox
30/09/2018 14:54
Forwarded (Packet no : boy0861270) to mau from major acc. Hub-hub office having packet weight 0.705 kg.
2
Out bag for dox
30/09/2018 15:11
Forwarded (Bag no : boybg53384) to marol hub-hub office from major acc. Hub-hub office having bag weight 16.005 kg.
3
Dispatch
30/09/2018 15:17
Forwarded (Dispatch no : gb[protected]) via road connect by mh 04 gr 289 arrive at 05:59 to marol hub-hub office from major acc. Hub-hub office having weight 15.000 kg.
4
Receive
30/09/2018 15:38
Received (Manifest no : boybg53384) at marol hub-hub office from major acc. Hub-hub office having weight 15.000 kg.
5
In bag for dox
30/09/2018 15:38
Received (Document bag no : boybg53384) at marol hub-hub office from major acc. Hub-hub office having weight 15.000 kg.
6
In packet for dox
30/09/2018 16:12
Received (Packet no : boy0861270) at marol hub-hub office from major acc. Hub-hub office having weight 0.705 kg.
7
Out packet for dox
02/10/2018 00:31
Forwarded (Packet no : boy0861270) to mau from major acc. Hub-hub office having packet weight 0.705 kg.
8
Out bag for dox
02/10/2018 00:31
Forwarded (Bag no : boybg62839) to mahipalpur hub-hub office from marol hub-hub office having bag weight 8.105 kg.
9
In bag for dox
03/10/2018 16:37
Received (Document bag no : deibg85973) at mahipalpur hub-hub office from b i s f-hub office having weight 72.963 kg.
10
Receive
03/10/2018 16:37
Received (Manifest no : deibg85973) at mahipalpur hub-hub office having weight 20.000 kg.
11
Receive
03/10/2018 16:37
Received (Manifest no : deibg85973) at mahipalpur hub-hub office having weight 20.000 kg.
12
In packet for dox
03/10/2018 16:56
Received (Packet no : boy0861270) at mahipalpur hub-hub office from major acc. Hub-hub office having weight 0.705 kg.
13
Out bag for dox
04/10/2018 14:59
Forwarded (Bag no : deibg85942) to varanasi from mahipalpur hub-hub office having bag weight 10.925 kg.
14
Out packet for dox
04/10/2018 14:59
Forwarded (Packet no : boy0861270) to varanasi from major acc. Hub-hub office having packet weight 0.705 kg.
15
Dispatch
04/10/2018 15:25
Forwarded (Dispatch no : gd[protected]) via train connect by 12418-prayag raj arrive at 03:30 to kanpur hub-hub office from mahipalpur hub-hub office having weight 5.000 kg.
16
Receive
05/10/2018 07:49
Received (Manifest no : deibg85942) at varanasi hub-hub office having weight 2.000 kg.
17
In bag for dox
05/10/2018 07:49
Received (Document bag no : deibg85942) at varanasi hub-hub office from mahipalpur hub-hub office having weight 11.025 kg.
18
In packet for dox
05/10/2018 07:54
Received (Packet no : boy0861270) at varanasi hub-hub office from major acc. Hub-hub office having weight 0.705 kg.
19
Out packet for dox
05/10/2018 18:46
Forwarded (Packet no : boy0861270) to varanasi from major acc. Hub-hub office having packet weight 0.705 kg.
20
Misroute
05/10/2018 18:46
Misroute no (Varb734075) forwarded from varanasi hub-hub office of {orgcity} to mau-hub office of mau

Thanks®ards
Ms ansari rukhsar
Boy major dept
Mumbai 400059

— original message —
From: ibne azhar
To: ffcl ; [protected]@firstflight.net');"[protected]@firstflight.net ; [protected]@firstflight.net');" [protected]@firstflight.net
Cc: rukhsar ; [protected]@firstflight.net');"[protected]@firstflight.net
Sent: tuesday, october 09, 2018 3:21 pm
Subject: re: awb b903z7865268

Can i have an update please? The phones are not picked up, the emails are not responded to. More than 10 days, and the parcel seems to have not moved from the origin till now.
Do you not even have a working customer care number??

- umair azmi

From:"ibne azhar"
Sent: tue, 09 oct 2018 14:46:58
To:"ffcl"
Cc:"rukhsar","[protected]@firstflight.net"
Subject: re: awb b903z7865268

What sort of hellish service is this? Still no response. And the phone rings and never gets picked up.
Where is my parcel??? Can i have an update??

- azhar azmi

From: ffcl
Sent: mon, 08 oct 2018 16:46:31
To: rukhsar, [protected]@firstflight.net
Cc: ibne azhar
Subject: re: awb b903z7865268

Dear ms rukshar,

Please find below mail & arrange delivery.

*awaiting response!

Regards
Ffcl

On 10/8/2018 11:59 am, ibne azhar wrote:
hi
package with awb b903z7865268 was dispatched on[protected]. It has
been almost 10 days, and the package has neither been delivered, nor
is there any further update.
how many days does it take to deliver a domestic package? And why is
the status not being updated?
on the contact number provided on your website, it is either busy, or
when it rings, no one picks it up. What sort of service is this?

- azhar azmi

First flight courier service is not delivering my pan card for the past 10 days and there is no response to calls and emails from them. They are providing the worst service and they do not have any kind of respect on interest in looking into the customer issues.

http://www.firstflight.net/trackingrequest.php?consRadio=C&trackingtextbox=B903Z...⇄

My brother sent me courier from chattisgarh its not reached me yet and on tracking the consignment no in their website it shows as delivered to some unknown person whose contact no is also not mentioned in the site. Firstflight's customer care no mentioned in the website is wrong and is not working. Worst courier service i have ever seen. There is no option in their website to log a complaint.

It was very important document which was sent through firstflight and now these careless ppl have no idea as to where it is delivered. This is the last time i have ever used this company.

[protected] mera pan card aap hingna branch me 8 din se hai wo delivery nahi kar rahe hai aur wo bolte hai ki wapas bhej dunga aur mai daily unse khta hu aaj bhej denge to wo bolte hai kal bhej dunga.. Aur nahi to wo bolte hai ki wapas kar dunga... Aap ke pan card no..
Wo bolte hai kisi ko bhi complaint karo is se hume koi furk nhi padta sir kya service hai aap courier agency ki

First flight team

I’m not going to leave this matter hanging, ref# r[protected] the packet was recd but the main gift item was missing worth rs 5000

This is last and final reminder before i take this matter to police, court & media..

Please look into and revert asap

Thanks & regards

Parvinder singh
Logistics engineer john energy rig24
Cairn oil & gas

Vedanta limited
Barmer | rajasthan 344035
Ip: 28036 | m: +91 [protected]
www.cairnindia.com

I am not hoping to get any answer as customer satisfaction rate is 2%. First flight couriers is a pathetic company i have ever came across. I was supposed to get my pan card (Bill# b903z6103205) by 4th sept 2018 but havent received it and nobody is picking up the phone i tried on delhi and gurgaon's number and i have talked to nsdl as well but no action has been taken. Its not our fault if courier company has no managment and lost their orders. I have paid a regular fee to get the pan card but it was all wasted. Alot of people have ragistered complaint about pan card only it means it is happing with each and every customer like me. Nsdl need to take the responsbility as they have sent my pan card frm pathetic courier company who dont reapond and do not give basic services to their customer. I am sure first flight couriers is a fraud company and it is clearly visible too. Kindly take an action if you can and contact me on [protected]@gmail.com

I sent courier to neha, house no 271, sector - 3 kurukshetra, haryana 136118 on 3-Oct-2018.
Courier dint reach
and when I am tracking its showing invalid consignment number
Original docuemnts were there in the envelope.
Is this s joke
I paid 170 Extra for priority courier.
consignment number - F991P0015334

I booked medicines through courier from masudpur, vasantkunj branch on 03/10/[protected]@12.00 hrs. It has not reached the destination - begusarai till 08/10/18.
Consignment no. D992b1172065

On checking the status on first flight website, it is showing despatched from delhi on 04/10/18.
I have called customer care no[protected] at least 500 times, but this number never works.
Called delhi no[protected] at least 50 times, no response from this number either.
Called at[protected], ten times no response
Sent mail twice, no response

I have booked a courier from bokaro to gurgaon by first flight which consists of important documents which needs to be reached within a week but even after booking on 29-sept-2018 it showed dispatched and today is 8- october 2018 no updates on my courier what is going on i don't know whenever i visit the parcel office they tell me that it will reach it will take time how much i will wait you lost the trust of me and my organization as we regularly send a lot of shipments and documents from my office but after this incident no more trust on this courier service my consignment number is u[protected].
Kindly look into this matter and resolve it asap.

My pan card is delivey but not i am received.
The post delivery to another person. So i need my post, imediatly action to my complient, candle i request you to solve my problem.
This post is govt post your careless mistake. I miss my post so imediately action to my complient

Vignesh
Tirupur, 641607
Tamilnadu
Contact no. [protected]
C. No : b903z7705406

We had booked a consignment on 3rd of oct-18 from purnea (Bihar) to jamshedpur (Jharkhand) bearing the docket no. U991b0721251 but after dispatch of three days there is no any status is showing in tracking site. Trying to take the contact no from ff site but all are false. Since it contains some important medical documents so its very urgent for us.

So please look into this and ensure its delivery by coming monday itself.

Regards
Bimlesh kumar

Hi,
This is not the first time its continuously happening pan card allotted through first fight couriers is not being delivered on the mentioned date and on the mentioned address we are facing lots of issue due to this, and no proper response is received if we visit the r. S puram branch to receive the pan.. No response from the number provided by them. Give us a proper solution so that we can collect in on time we are very much dissatisfied with first flight couriers. Because all the courier is been delivered on time except this. Totally five time it has happen no calls for dispatch of pan and no response or call or delivery done.. Is there any solution to solve this issue or share us the mail id or contact number to whom we need to speak regarding these issues
[protected] no response from this number

My consignment number (Bill number) is m991q4925546
My courier (Pan card) is not delivered to me and courier is back to pune from gurgaon and non of call given by courier service if there is an issue of address without any information given to me.
In gurgaon office no person pickup the phone
This courier (Pan card) is urgent for me
... Please take action

Chander kant sharma
[protected]

Never responding about any calls. Every where putting their wrong customer number... They are not delivering any consignment timely and not in correct address always updating wrong status at their portal.

I don't know whey they are misguiding their customers...
They don't have any support center... Every one putting their wrong numbers in website.

Yes i talking about whole first flight courier every where in india.
Here i am raising this about shop no. 45, indra rd, nagarni, vikas nagar, kanpur, uttar pradesh 208024.

Always phone is going to switched off...

Dear concern,
Docket no-b903z4270757 dispatch dt-27.08.2018 but till date my pan card not deliver to me. I am waiting a long time and also visit a first flight office several times.

Please look the matter seriously and action taken against the defaulter.

Name: pankaj bhatt
62/10, kishan colony prahalad vihar
Near gate no-3, delhi-110042.

Mob-[protected].