FirstCry.com Complaints & Reviews

I have purchased a Babyhug Symphony Stroller with reversible handle from Babyhug store at Salt Lake Kolkata on 29th July 2023. After using 2 and half months the adjustable rod has broken from both side and I can not set the seat at any position. At the time of purchase the sales person was told me that this stroller can take upto 40kg of weight but it broken using 9kg. Now the main issue. I have talked to the store manager and he said that...

I ordered 3 items on first cry.. There was delay in shipment and it reached the centre near me on 1/11/23. It showed as out for delivery for 2 consecutive days, but later they showed delivery attempt failed both times.. Bt I was not contacted by the delivery agent and I was available at the delivery address 24 hrs. I tried to contact first cry but, I was not able to. I was tired of talking to the automated response...

Hi Team

I have ordered babyhug Amber car seat cum carry cot on 27th Oct and it is expected to deliver on 31st Oct . Even on 30th itself it came to hub near me but till today Nov 3rd it’s not delivered and they mentioned fake undelivered reason saying product couldn’t be delivered due to consignee requested for future delivery. Please take action on this and help to deliver products on time....

Miniware grow bento box of 3 items, 1 item lunch box is missing when i got the product, received only 2 silipods, but customer care people didn’t agreed to take the return.
order Id- 7244605XXYE3121DF...

Miniware grow bento box of 3 items in that i didn’t receive big box, received only 2 silipods, but customer care people not agreed to take return.
Order id-7244605XXYE3121DF
kindly take action against this as i’m regularly ordering so many items....

We have ordered Babyhug Symphony Stroller with Reversible Handle and Mosquito net bearing order # 22057583lcl7062D0.
This Stroller has Safety issue and the time we have bought this product we have not even used once as wheel are also not proper .
we raised complaint as well and asked for refund but no revert ....

I am a ling customer of you, I ordered Huggies complete comfort wonder pant 5 in 1 comfort, but the package delivered was Huggies complete comfort wonder pant this low quality. It is not returnable order. But i want to exchange or return it. What can i do? please resolve this issue....

I had to return a parcel which was meant to be picked Today 17-10-23. The delivery boy called me to get him the parcel by coming downstairs. I was in meeting so asked him to come upstairs but he denies. He said he wont come upstairs to pick the parcel. One has to go down to get him the package. So, I asked my collegue to get him the package and she went down but the delivery ajent left without informing me.
What kind of online servicing...

I had ordered 5 items (2 trousers and 3 sets of T-shirts and half pants) for my kid from First Cry. The order was placed on Monday, 18th Sep 23, 7:18 PM | 5 Items. The order Number was 6627542VSVB63CC50. The total Order Value was 1622.25
The app shows that all the items were delivered to me. But practically only 4 items were delivered. The one named "TOONYPORT Half Sleeves Lets Hang Out Printed Tee & Shorts - Yellow"...

Took back product return.. not giving refund amount...

DEAR MADAM/SIR,
MY NAME IS HINALI VANAVE
I PLACED AN ORDER THROUGH FIRST CRY BUT UNFORTUNATELY MONEY DEDUCTED BUT ORDER NOT PLACED THE DETAILS ARE AS BELOW:

PAYMENT MODE : THROUGH PHONE PAY(UPI)
PAID TO FIRST CRY: DIGITAL AGE RETAIL PRIVATE LIMITED
COLLECT ID: PTM3091725361939758153202309170732
TRANSACTION ID: T2309171938000549234348
UTR:[protected]
Order Number : 22292597UARF58DBE3br...

I am having a club membership of FirstCry and i ordered multiple orders from 26th Aug, 2023 till 2nd Sept, 2023. All the orders are prepaid. Right from the first order till the last order i faced so many problems by not receiving any of the order till now. Only 1 order i actually received and that too only half of it which was delayed from there expected delivery date. Although i received the refund for other half of this order but i still...

T is a metter of disgrace that a brand like First Cry which is known for his quality and brand name is cheating the customers. We visited the Sadar Bazar, Meerut outlet of first cry and purchased three dresses having product numbers 13873179 Baby hug Fu[protected], Babyoye Ec[protected] & 13326649 Little Kan[protected], after purchasing we paid an amount of Rs.3, 797/- to the outlet via credit card. However online in the official app of the...

Unfortunately I was unable to raise a return request within given time frame of the defective item hola bonita party dress. The reason is I was out of town. However I contacted customer care next day after return window close l, and requested for considering it as exceptional case. Based on my long term association with FirstCry and this has happened for the first time. But they refused....

Hi i recently purchase baby bed through my cousin member ship id .. as i come to know later your store has not given me membership discount of 500 .. it means your store persons is not reliable with clients.. i am very disappointed with store incharge there in malhar road ludhiana...

Hi,

We had ordered baby bottle for 6 month plus . but after opening the package we found that the nipple size is not even suitable for a 2 year old kid. How am I supposed to use it for my kid who is 8 months old, if she chokes or anything happens will first cry take responsibility for it .

The customer care executive was very quick and rude in saying that it is a replacement only product and it cant be returned,...

I have placed an order on 16th July 2023. It is not yet delivered .
Everyday i am receiving whatsapp messages saying that your order is going to be delivered today .But after half an hour i receive messages that the user is not available at the address and unreachable over phone. I have asked to update my address multiple times.

Xpressbees and First Cry is giving incorrect reasons for nondelivery .

I have...

Total Cheating of First Cry Customer Care Department.
They asked for a Self-Return, I did that on 8th of july23 with DTDC Consignment No - H37565439 but they still have not acknowledged & initiated the refund. Moreover, they don't have any clue that where the product is at present. In DTDC Website its showing as item Successfully delivered on 10th July23
First Cry Order No[protected]JZO13DCF37
Customer Care Clueless &...

Using the site https://firstcry.com, I paid an amount Rs.790.14 through G-Pay on[protected] for getting two items of babyhug (1). a pack of 3 and (2) a pack of 5 after putting them in the cart in the firstcry site. The transaction_id is[protected]. The amount was deducted from my account on the same day, but the order was not generated in the FirstCry site. Hence i am unable to quote any order_id for my genuine complaint. I verified from...

I ordered babyhug walker in the month of May but I got a damaged product, I requested for replacement of the product the product is picked up from me in the month of June, but till now the product not delivered to me...