FirstCry.com Complaints & Reviews

Order No: 1092692NT43357169 AWB No: 2J[protected] Ordered Date: 30th October Shipped Date: 31st October I ordered a sweater for my sister kid and the Ordered reached Chennai on 3rd November and the status was out for delivery and ultimately it was not delivered on that day. I was thinking that it will get delivered on the next day, but i haven't. I tried their pathetic customer care by email but there was no reply from them. I called them on 4th November regarding the delivery and customer care replied that it will be delivered by 5th, but it wasn't. Then subsequently i started mailed them and calling daily till 7th November. Everyday i get the same answer it will get delivered by next day. To listen this repetitive answer i have to be in queue for 15 to 20 mins. On November 7th, I asked them to cancel the order and start the refund process and they are not ready to do that. Last three days i was in customer care queue more than 45 mins. Worst customer care service. They are asking to me not to take the courier very funny and strange, if they come for delivery i can ask them to return back, if they are not coming for the delivery, how can i do that. I request you to start the refund process. I posted the same in their facebook, but the deleted the post. Firstcry sucks customer hard earned money... I was waiting today also and still they didn't tried to contact me for the delivery. Attached is the screenshot of the order and i am not able to attach the recorded voice with customer care executives. Please check and do the needful,

I have purchase Fly Frog Flower Printed Closed Box - Red from FirstCry.com on 24-Aug-2014 05:46:01 PM and my order no.is 1203220NRW68CE286 through Net-Banking (EBS) Order Value:Rs. 1919.20.Its more then a month and i have written to their customer care without any result and today I find that my order status have been written as deliver. Order Details: Order No.: 1203220NRW68CE286 (View Details) Order Placed on :[protected]:46:01 PM Payment Mode : Net Banking Payment Status : Confirmed Order Status : Delivered Email : [protected]@gmail.com Net Payment : 1919.20 Loyalty Cash Earned: Rs. 9 My adress is: Shipping Address:Haotinkhup Haokip Old Lambulane Jail Road, near Krishta Houbung, Imphal West Imphal, 795001, Manipur, India. Mobile:+91-[protected] I would like to complaint against FirstCry.com for not responding to my emails and I would like to know how do i get my hard earned money back.Thanks

Dear Sir,

I have purchased two items Ragi Satva and Sebamed baby cream on 23/05/2014 from www.firstcry.com. Order no 956992NUN30FF496. Ragi satva was delivered on time, but Sebamed baby cream till this time has not been delivered. Now the firstcry.com site claims that both the items were delivered. I called them twice, each time they make excuses and promised to next day delivery. Even though Sebamed baby cream is not delivered so far. I have even written to their customer care number, but so far they have not delivered.

Please take appropriate actions. Thanks in advance.
Sumanta
Noida

I have taken this guaranteed savings code for diapers and paid 4000 to get 25% off on diaper. but they have added so much courier charges on the order even above Rs.499 that the effective discount comes to 8%. In my city I am getting discount of 15% from wholeseller. This is totally cheating after collecting 4000 from me they are adding Rs.119 as courier charges on order of Rs.524. Now I do not want to do business from them and want my money refunded on my credit card.

I have bought Duck Electric Switch Caps from First Cry on 11th Nov online, which i received on 13th Nov.These are safety switch caps which is to be fitted in the electric switch. But after buying when i inserted that in the switch cap it was loose and my baby easily removed that from the switch. Now that became more dangerous as she wanted to take that in her mouth and insert her finger in the holes of electric switch. The Duck Electric Switch Caps didn't solved my problem. When i complaint they told as you opened the pack it can't be returned.Also they told that the size is mentioned on the box and you need to check before buying. But when i checked on the box their is nothing mentioned any information about that. Now when i told them this they again saying that why have you opened. But my question is that can any one no without opening and fitting those electric caps that they are working well or not of fitting well or not. No. no one can say that without actually fitting that product in the switches that they are fitting or not. Kindly let me know if anything can be done in this regard or not. Order 725657MR56374413 (Item code-1682)Duck Electric Switch Caps 6 Caps + 1 key, Growing safety Thanks Rashmi

I bought some diapers and baby wipes from firstcry.com on Nov 2, 2013. This is what I get from them as confirmation email, 'Following product(s) from your Order 1000439MN46087006 have been shipped via FIRSTCRY EXPRESS AWB: 4KB2097204. Estimated Delivery Date:[protected]' It is Nov 9, 2013 and I still have not received the goods. I have made the payment in full as suggested online. I called them on Nov 6th, but their system does not even go to a any executive so that you can speak and register a complaint. I emailed them, the response I got was they are having some problem with their delivery mechanism and they will try to resolve this asap. Its been 2 days for that as well. This is a good example of online shop gone terribly wrong.

I ordered an item in Firstcry on September 11. They showed delivery date as 14th September(2-3 business days - Already it is too much time). But, there was no trace of any delivery till 18th September. They say all unnecessary reasons for not delivering in time. Not sure it is problem with first cry or the courier company which they have partnered. But this has left bad taste for me. So, now I don’t feel like buying anything. I have been using Flip kart, and they delivery in next business day. They never made late.

I HAVE PLACED ORDER OF 4 SETS OF GLASS FROM 4 I FIND 2 SET IS BROKEN-ED BY THE COURIER BOY OF THE COMPANY. WHEN I MAIL THEM TO RETURN THE PRODUCT ACCORDING TO YOUR RETURN POLICY, THEY GIVE ME 50/- RS COMPENSATION OF THE BROKEN GLASSES . I JUST WANT FULL PAYMENT BACK OR EXCHANGE THE PRODUCT ACCORDINGLY YOUR POLICY.

DONT SHOPPING FROM THIS SITE .WWW.FIRSTCRY.COM AND WWW.GOODLIFE.COM

SEE THE SITES RETURN POLICY DETAILS
Easy Return Policy (7 Days)

In case you find any problems, damages or defects in the products you can simply return the product to us within 7 days of receiving the product. On Successful processing of returned Item(s), we will either replace the product or refund the entire amount. Goodlife.com does not allow returns on the following.

Hygiene Products that are opened and/or used
Cosmetics, Fragrances & deodorants will not be returnable unless containing a manufacturing defect that can be proved.
Any Used Merchandise

Refund of return shipping charges (Charges paid by the user for sending the products to us) will be limited to Rs 100 or 10% of product cost, whichever is lower. The refund for shipping charges will be in the form of Gift voucher.

Please note that the product should be unused with all original tags intact and should be sent back in original packaging with a copy of original invoice.

To ensure that we can initiate the process of return, you would need to send us the Courier company name and the AWB number through which you have returned the product(s) to us. Please note that no return process would be initiated if these details are missing. These details can be sent to us via email at [protected]@goodlife.com or by calling us on[protected] , International Users: +[protected]From 8 in the morning to 12 in the night India Time).

EKTAMONA
[protected]

Website is selling clothes and shoes and claims that in case of misfit customer can courier the product free of cost. How is the catch. Customer has to go to Bluedart office to do it. Mind you only 3 in Delhi. You might have to travel 10 km to do it. Absurd and disgusting. Courier guys comes at my place but you have to go and do it in the bluedart office where nobody goes. Why shop from them? Instead go to market!!!

I want to purchase the dress fro my 1.5 years old daughter. So i visited firstcry.com. & looked for the various dress in the listing.Out of them four dress i decided to buy. but i was not sure of the size & fitting of this dress. so i called the customer care of firstcry.com. Thire customer care people are untraied & knows nothing of their product. When i called their customer care, i told the madam, the product Id & details of size. She know nothing of size. The details of size she was telling to me was unbelievable.I told her it is not possible to have such a large neck size dress for such a small child. She told me she will ask her seiners & call me back. She called me back after 10-15 minutes & again she was tell me something impossible. So i told her i will buy if there is issue i will send back. is ur shipping free. She said yes as shown in www.firstcry.com, if there is issue of size or anything else, you can simply wrap the dress in a polyer bag, send along with the product & drop it in nearest Bluedart office free of cost.

Thinking that the return is easy & free as Bluedart is near my Home, i purchased the product (order number : 267870MNB331E333). Out of four, two was over sized. so i wrapped it in the polymer bag, & went to blue dart office. The Bluedart people was not accepting the packet free.
I called the firstcry.com, & was astonished to hear from them that the free shipping is available to selected cities only !!!!!!!!!!
NOW I NEVER BUY ANYTHING FROM f FIRSTCRY & WARNED MY FRIENDS FROM BUYING ANYTHING FROM FIRSTCRY.COM
EABY.IN IS THE BEST, CUSTOMER FRIENDLY ONLINE SHOPPING SITE. WITH EBAY.IN ALSO THERE WAS ISSUE RELATED TO PRODUCT, BUT THEY SOLVED IT IN FAVOUR OF CUSTOMER & ALSO RETUREND MY SHIPPEMENT .

Hi.

This is with reference to the online site FIRSTCRY.COM

I made a purchase of kids high chair in march2013 around 20th against which i received the broken peice, that i immidiately after opening up the package informed on the first cry customer care. To my surprise after so many mails exchange and after making so many commitments of date, they are not replacing the product and I doubt if they would want to refund the money. I must have called them almost 20 times and had mail exchange almost 7-8 times.
Their intentions are looking suspicious and since am helpless I would like to file a complaint and probably put a case on them for their fraudulent transaction.

My Order no 525028MUG4708087.
Name : Abhilash Dave

I am a victim of Online fraud made through FirstCry.com on 24-Oct-2012.
I have ordered for "Mothercare - All We Know Baby Body Wash" for my son, however I have NOT received the product.

After attempting many Calls/Emails to their customer care, an executive by name Priya replied "Apart as per the latest update received from the vendor the original product is Out of Stock and they are arranging for the same. As soon as we receive the perfect date we will intimate you the same." but I never received any update from them.

Again after attempting many Calls/Emails to their customer care, an executive replied there was the delay with the courier team.

Till dated neither No product was arranged nor Money was refunded.

Kindly address my issue ASAP, and do the needful.you can also reach me on [protected]

The details of order are as follows :

Payment Method : Credit Card
Paid Amount : 1023.00
Your Order Number : 463383LX38261683

I had placed order for the "Maybelline - The Colossal Kajal" on http://www.firstcry.com on dated "[protected]:35:31" , may be due to some technical issue my order was cancelled , but my credit card is charged.

I complain at a time on the website via the live chat they told me that it will refund in next 8-10 days, but still i didn't get my refund from the site. i already chat more than 5 time with them and they always told me that we will check and revert back to you. it was still not refunded and now really i m tired with this people.

In the website they misguide people saying with in 24 hours your product will be dispactched but it is taking weeks time to deliver the prodict.Guys better to visit nearby shop and buy the articles instead of buying them online in firstcry this is my sincere suggetion with my experience with firstcry.customer care also replying with very negligance....these guys will go down soon

I had a placed an online order for Mamy Poko Pants from First Cry.com. The site assures dispatch of goods within 24 hrs and provided a good deal of discount which prompted me to buy it online on the 7th of January, 2012. I had provided the shipping address of my uncle in Palghat, Kerala however it was not delivered as on 14th January, 2012. The company did not bother to inform me about the reason for the delay in dispatch and sent me the courier details about dispatch only on the 12th January, 2012. Their logistics/courier team in between took an alternate address from my father in Kerala on the contact number provided for shipping and asked them to give an alternate address for delivery which was also provided.

The order details are -

Purchase order No. : 14463312W[protected]Click to see order details)
Total No. of Items : 1
Order Date :[protected]:30:21
Net Payment : 594.15
Coupon code : ,
Discount : 104.85
Shipping Charges : 0.00
COD Charges : 0.00
Payment Mode : CreditCard (CCavenue)
Payment Status : Confirmed

My questions are -
Why the website stated 24hrs dispatch guarantee when it cannot abide by it?
Why did not they inform or mention about specific areas where there could be a possible delivery issue, though thats not the case with the address i provided?
Why did not they communicate on the 08th or 09th January, 2012, that there will be a delay in the dispatch?

The firm should be punished and compensate for the non-delivery, poor customer service and communication standards and incorrect/inappropriate advertising.

I shopped PRODUCTS from www.Firstcry.Com and GoodLife.com dated 16th and 25th oct'11.
In the first instance, one of teh product was delivered faulty adn in the second instance, I was overcharged. as it was a cash on delivery.
My order nos are-4419411V[protected] and 4419411D[protected].

I had written complaints on both the occasions to first cry and had a follow up with the customer service representative in the second instance.

As if it is not there fault rather my fault as a customer.