FirstCry.com Complaints & Reviews

Hi Team,

I had ordered Avent Anti Colic Feeding Bottle Pack of 2 on first cry.com with order number 20463222ANA9671A9C and i received the product which is different from the one that is shown on their website. The volume markings on the feeding bottle are shown as transparently etched on the bottle in the website however, the product which they had sent has blue color markings for volume levels. I had highlighted the concern with firstcry with request id 55944197 and asked for the refund of the same but they have blatantly denied saying that it comes under non return policy. inspite of multiple follow ups with the company i dont get the refund and they keep on denying it. They themselves have agreed that the product description and the item shipped is having some change but they keep arguing that its not a major one. Below is the excerpt of the mail exchange i had with them

"As checked with the concern we understand that the product which you have received is with the blue color marking of the volume, however, over the website it is transparent, and on this, we would like to inform you that it might be the updated design of the product, however, we are unable to validate any other major issue with the product also as check that the mentioned product is a non-returnable product hence we regret to inform that the return/replacement of the mentioned product is not possible."

Please help in getting the refund in this case when the issue is at their end.

Hi, I ordered a product on firstcry.com on 16.10.2022. I paid online. But after payment, the order is not delivered within the specified time. Every time my order gets postponed to the next day. They harass customers.

I have ordered the product on 7th oct 2022 and mentioned delivered by 13th.So I tried to track my order in delivery partner website. It says Invalid tracking number. My tracking number includes FDSP+10 digit number. I CONTACTed the CUSTOMER care support., they said "This is not a valid AWB number" So I CONTACTed online seller CUSTOMER care support to re-verify my product delivery partner. They also could not track. Then why they provided these kind of invalid number. Still I did not get my product in my hand. How many times i has complained still same response within 72 hours but still no update where shipment exactly.I want to know where is my order now. Is this shipped or not ? If i's shipped, what is the correct tracking number ? This is what I am expecting. Or else I will cancel the order ! Im really disappointed with their support and services and their courier partners. Kindly prioritize and fix this asap.

I have placed a pre paid order of Rs.1772 on firstcry app on 15th Oct, but they have cancelled my order next day and didn't refund the amount.
When I called customer care for the same, they mentioned that in June you returned some wrong product for and order so we have recovered the amount for that. Whereas no such information was provided to me when I returned the product. And I returned the correct product only which was delivered to me.
But they have kept my money and denying to refund it.
Kindly help to recover my money as they are cheating their customers by wrongly deducting money from their orders

Last month i have booked (Sep 26, 2022)a Babyhug One Shoulder Choli & Glitter Printed Lehenga With Dupatta - Peach dress, delivered on Thu, Sep 29, but due to incorrect size i was requested return on
Fri, Sep 30 and returned the product (Sun, Oct 2), but still i have not received the refund amount, called multiple times they have mention the amount will be credit to your payment method in 7 to 10 working days, but still not. Regards the same i had sent mails multiple time also shared my CC transaction details, and i spoken with customer care, still not yet received. today i called to customer care they telling that we processing your payment today and you will receive next 10 working days. this totally unprofessional and wasting customers time and energy
Kindly request you to transfer the amount to my CC asap

I am writing here after complaining everywhere found no resolution of my issue. there are 7 products that needs to return to firstcry.in. I tried hard via call, chat, feedback, social media platform but nobody is coming to pick these. every time getting fake reasons that you have shifted somewhere else or you cancel the returns.

i request you here if you are not able to pick these products than pls initiate my refund for all of them. It's been 1 month now. this is serioulsy a shame on Firstcry

I tried hard to reach on their customer support but nothing happened, It's been 1 month Nobody is responding regarding my returns. 7 products that that need to return there is no replacement at all.

Query for Order - 5012568OCVC0B160C

I have ordered 2 quantity of Pampers diapers and I have received only 1 box. I jave called multiple times and sent many emails to Firstcry but didn't got the resolution for my problem.
Its been more than a month I am following up with them and still waiting.
Kindly help me with this.

I have ordered babyhub cot cum rocker on 12.10.2022 and delivered on 17.10.2022. I am not satisfied with the product quality and raised complaint for return on same date i.E. 17.10.2022 and contacted customer care on 18.10.2022 but they denied and request not accepted.
My request for the subject product that if the product is non consumable so we can return.
So i want to return the product babyhub compacto 3 in 1cot rocker cum study table order no. 9508992zta50195b4/ 12 oct 2022.

Hi FirstCry, Me and my wife have been ordering from FirstCry since last 6 years and have been loyal customers of FirstCry for our daughter. 3 Months ago we ordered a dress worth Rs. 1175 for our daughter on the occasion of Bakri Eid. The order was placed well in advance and the dress was to reach us before the festival according to the delivery date shown by FC. But, the dress reached us 2 days after Bakri-Eid. We placed the return before the deadline given. However the customer care executive told us that due to non availability of pick up service at the moment. They are giving us this false information every week, but till date neither we received any call, nor message nor someone came to pick up the product. Today we connected with the customer service where they are informing that the return will not be done. This is pathetic FirstCry! Firstly the mistake is of delivering late, secondly delay in pick up and keeping a loyal customer in dark, and lastly, having a audacity to say that pick up won't be done. We need our money back which is hard earned. If the pick up cannot be done, how the hell the delivery done to the same address? This clearly gives a very bad image of a brand like FirstCry. Kindly do the needful on this, as[protected] might not be big for FirstCry, but for us it is very big deal. In case if not, I will have to take it to social media and circulate the unprofessional practices followed by FirstCry to the general public of India. All the conversations of customer service reps are always recorded hence whatever inconvenience has been caused, is on records. The details of the order are as below:

1. Order Id - 5724712JYR78A977C
2. Registered mobile number - [protected]

Hi All,

I ordered a item on firstcry, which was supposed to be delivered on 12 Oct 22. And till date, the product is not delivered, and there is no clear info from your team on the delivery part, and there are only fake messages coming in my saying denied to share OTP.

When call your service center, told the person very clear that I need the product to be delivered before 17th Oct 22, since I had the little one birthday. the team gave fake assurance, and nothing turned arround. If the team is not capable on delivering the product ontime, do not give fake assurances.

I have ordered and babyhug Try cycle and an study table on dated 8 th October 2022.
On that date expected delivery date of Tricycle 9th of October and for study table it is 13th of October but still the shipments are not delivered to my address
When I am checking the delivery status of the shipments through the tracking id provided in first cry app the items are showing at the delivery location Rewari from 10th of October.
But still courier l persons have not delivered both the shipments to my address and they denied the request with the reason that persons is not available at the provided address and his number is not reachable.
But person is all the time reachable at address and his number is also reachable all the time. All the courier persons have contacted on the number that is[protected].
It was my daughters first birthday on 12 October 2022 for which I have ordered the tricycle but due to carelessness of the courier person and first cry team the item is not deliver to my address and not able to gift her.
I have not expected this type of services from first cry. I am expecting a earlier reply from your side.

I have ordered "My Giraffee Baby Luna Dining Chair with Tray- Light Blue" on Sep 27th, the expected delivery date is October 1st, But still now i did not received the order i.e 13th October,

I have raised multiple concerns and multiple requests with the First Cry people but the issue did not resolved.

I am a Club member with the first cry but they are not even caring about my order.

It may be small issue for everyone but it means me a lot because its my baby need.

Please take action on the first cry

I ordered FunBlast EVA wooden finish floor puzzle Brown 4 quantities costing Rs.2909.09 on 25th September 2022 with order ID 9867963GJB1CD62D7. Their system has been showing the product is out for delivery from 1st October. I can't even cancel the order. I called several times but got no positive response. It's being 17th days I am waiting for this product. Today I have been informed I will not get the product but I have to wait for uncertain time to get refund. Isn't it ridiculous?

Hello sir,
I have ordered a baby pram from 1st cry worth 4k.The pram's wheel has a major issue and while moving, it gets struck.I raised a complaint to first cry customer service and they are saying we cannot take return as there is only replacement but while purchasing the product there was no details regarding return policy.Atleast they should have mentioned like no return .They haven't mentioned it anywhere.Now they ate not accepting for return and not giving my refund.They are cheating.The product quality that I have purchased from 1st cry was very bad.

I have ordered Babyhug cradle with mosquito net on 16th September 2022.

(1) On 22nd I received my order but when I opened it I found wheels and screws are missing. I drop a replacement request but they cancel my request by saying we will send u wheels n screws separately.

(2) Every time I called to customer care they told me your query will be solved in 24-48 hours. But didn't do anything.

(3) When I asked them for Refund they denied and told me to replace my cradle.

(4) Now it's been almost 1 month to complete but they didn't send my product nor ready for refund.
Very very bad experience with Firstcry this time.

I had purchased Babyhug diapers S Size, even though my baby weights only 6 KG and this diaper should fit to 4-8 kg the diaper is not fitting him in waist and the tape comes off, my baby's clothes got wet till his chest just after using two diapers .

I asked for refund then they told me to share one video in which they were expecting to see the diaper leakage just after pouring 100ml water, I shared the video and they rejected my request saying that diaper is not leaking in the video .My concern was that bsbyhug should work on the quality of tape and increasing the waist size of the diaper like pampers so that no customer will face this issue.

[protected] this order no was cancelled by showing fake reason.

Delivery boy not came and show continues fake reason.

Hi
Am writting this in regards to returning my product .
I have ordered a toy car of worth 2039.15
And the product I received was broken and so I immediately with 15 minutes of receiving the product I have raised the return request . Now the product haven’t been picked up yet . The pickup guys are keep on rejecting the pickup by saying the reason of incorrect address . After getting rejected once I kept another request and I also called the pickup guy for picking up the parcel but he didn’t even called me and just rejected the parcel pickup saying wrong address . The delivery partner was XPRESSBEE.
Return ID: 53725644
AWB: [protected]

I request to please look in to this matter . This is not at all fair . They are taking our money and giving the broken products .

Thanks

I have ordered 4 products and received only 3.tshirt is missing
I had given 4 products money.
And file complaint in first cry.com but they automatically close