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FirstCry.com Complaints & Reviews

www.firstcry.com

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Updated: Nov 2, 2024

Complaints 800

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45

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Bad 😕 It seems that FirstCry.com has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Firstcry is showing order status delivered but actually product was not delivered to me.

After paying the full amount the Purchase Order was not generated from the company site

Firstcry is a fake website. They are not refunding my money. order id is 19115770KAT06AADF0

Delivered defected product and not accepting return

Most useful reviews

Firstcry.com is a big fraud and cheating people with discounts and duplicate products (diapers)

Firstcry is showing order status delivered but actually product is not delivered to me.

NO RETURN POLICY ARE THERE VERY BADDDD

New Return Policy

Babyhug diaper issue

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Firstcry is showing order status delivered but actually product was not delivered to me.

18 months old Patanjali product sold by hiding expiry date

Cheating in discounts

FirstCry.com reviews & complaints page 8

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Address: ONLINE FIRSTCRY

Website: firstcry mobile app

I have ordered babyhub cot cum rocker on 12.10.2022 and delivered on 17.10.2022. I am not satisfied with the product quality and raised complaint for return on same date i.E. 17.10.2022 and contacted customer care on 18.10.2022 but they denied and request not accepted.
My request for the subject product that if the product is non consumable so we can return.
So i want to return the product babyhub compacto 3 in 1cot rocker cum...

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Hi FirstCry, Me and my wife have been ordering from FirstCry since last 6 years and have been loyal customers of FirstCry for our daughter. 3 Months ago we ordered a dress worth Rs. 1175 for our daughter on the occasion of Bakri Eid. The order was placed well in advance and the dress was to reach us before the festival according to the delivery date shown by FC. But, the dress reached us 2 days after Bakri-Eid. We placed the return before...

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Hi All,

I ordered a item on firstcry, which was supposed to be delivered on 12 Oct 22. And till date, the product is not delivered, and there is no clear info from your team on the delivery part, and there are only fake messages coming in my saying denied to share OTP.

When call your service center, told the person very clear that I need the product to be delivered before 17th Oct 22, since I had the little...

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I have ordered and babyhug Try cycle and an study table on dated 8 th October 2022.
On that date expected delivery date of Tricycle 9th of October and for study table it is 13th of October but still the shipments are not delivered to my address
When I am checking the delivery status of the shipments through the tracking id provided in first cry app the items are showing at the delivery location Rewari from 10th of October.br...

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I have ordered "My Giraffee Baby Luna Dining Chair with Tray- Light Blue" on Sep 27th, the expected delivery date is October 1st, But still now i did not received the order i.e 13th October,

I have raised multiple concerns and multiple requests with the First Cry people but the issue did not resolved.

I am a Club member with the first cry but they are not even caring about my order.

It may be...

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Website: www.firstcry.com

I ordered FunBlast EVA wooden finish floor puzzle Brown 4 quantities costing Rs.2909.09 on 25th September 2022 with order ID 9867963GJB1CD62D7. Their system has been showing the product is out for delivery from 1st October. I can't even cancel the order. I called several times but got no positive response. It's being 17th days I am waiting for this product. Today I have been informed I will not get the product but I have to wait for uncertain...

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Address: Rajashree business park plot,No 114 survey no 338,Tadiwala road,Nr.Sohrab hall,pune-411001

Hello sir,
I have ordered a baby pram from 1st cry worth 4k.The pram's wheel has a major issue and while moving, it gets struck.I raised a complaint to first cry customer service and they are saying we cannot take return as there is only replacement but while purchasing the product there was no details regarding return policy.Atleast they should have mentioned like no return .They haven't mentioned it anywhere.Now they ate not accepting...

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Address: Pune, Maharashtra

I have ordered Babyhug cradle with mosquito net on 16th September 2022.

(1) On 22nd I received my order but when I opened it I found wheels and screws are missing. I drop a replacement request but they cancel my request by saying we will send u wheels n screws separately.

(2) Every time I called to customer care they told me your query will be solved in 24-48 hours. But didn't do anything.

(3)...

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I had purchased Babyhug diapers S Size, even though my baby weights only 6 KG and this diaper should fit to 4-8 kg the diaper is not fitting him in waist and the tape comes off, my baby's clothes got wet till his chest just after using two diapers .

I asked for refund then they told me to share one video in which they were expecting to see the diaper leakage just after pouring 100ml water, I shared the video and they rejected...

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Address: Prof, and Head, Department of Mining Engineering, IIEST, Shibpur,

[protected] this order no was cancelled by showing fake reason.

Delivery boy not came and show continues fake reason....

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Hi
Am writting this in regards to returning my product .
I have ordered a toy car of worth 2039.15
And the product I received was broken and so I immediately with 15 minutes of receiving the product I have raised the return request . Now the product haven’t been picked up yet . The pickup guys are keep on rejecting the pickup by saying the reason of incorrect address . After getting rejected once I kept another request...

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Address: Pune

I have ordered 4 products and received only 3.tshirt is missing
I had given 4 products money.
And file complaint in first cry.com but they automatically close...

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Recenly I placed an order with First cry for an amount of close to Rs. 4500. Their system auto cancelled my order and adjusted my payment agst. some product (baby stroller) returned by me more than 3 months back.
When I contacted customer care that informed me that as per their system, the product returned by me was a wrong product.
I insisted that this was simply not possible as it was a big size product and possibility of...

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We have purchased babyhug swing car from FirstCry. As the product description front wheel should not touch the ground but the product which we received was touching the ground. When we raised issued executive asked us to share the video which we did. We got a call from them and person confirmed that there this is a manufacturing defect and will arrange a callback from brand (babyhug). The call back never came and when we called FirstCry,...

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Date:[protected]
Firstcry branch - Ahmedabad Gota

I have firstcry club membership and every month I receive coupons as part of my membership which can be redeemed only in the store. The coupons are only applicable to Babyhug and Cutewalk clothes and shoes.

Full T&C: https://www.firstcry.com/club/terms-and-conditions
Check "Exclusive store coupons" section

When I visited the store...

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Hi Team,

I brought a product 638030AAI03CD409(Blessbe Camera) and reported a concern for it:-
1. Product screen had scratches all over.
2. Camera didn't had any screen guard.
3. Camera quality was too bad.

I tried calling the Brand number shared and she asked for same details again and again. My Return Request for Order 638030AAI03CD409 was rejected after 5 days without any proper solution....

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Order Number : 13171687IBDB8DBDA8
Order Placed : Fri, 5th Aug 22, 8:45 PM

This is my order details. I had ordered three items on 5th Aug 2022 but due to some issues i returned two items of my order on 10th Aug 2022 worth Rs 988.58 and Rs 403.52. I have talked to the customer support of firstcry and they have said that they have already sent the refund amount to the bank, but still the refund amount has not been reflected...

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Address: Hyderabad

Hi All,
Regarding one product i am facing issue for more than 7 times. If i order Pampers All round Protection Pants in firstcry delivery date shows are nextday delivery. But not even one time it got delivered in time.
every time i have to raise a ticket amd need to wait for 72 hr.
And main thing the product is dispacting from HYD only. with in HYD it is not delivered.

Customer care people will inform...

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With respect to order no. 3769397PKM9C3BEBO which were delivered on 26 August 2022. After opening the product box there was no product in the box. I have raised this issue with the firstcry customer care many times and every time they say that product was shipped from our side.
The product was for Rs.380 and FirstCry people think That I will fraud them for Rs.380. We have been shopping on first cry from 2016 and have done shopping...

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Address: Pune

I had ordered three babyhug blankets. Received the first product babyhug blue blanket in good packaging and the product inside was also good.
The next product babyhug purple blanket the packaging was tampered and the product inside was missing. Just received empty plastic pack with price tags tampered with. Immediately I raised complaint to firstcry and provided feedback to Xpressbee the delivery partner of firstcry.
Received...

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