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FirstCry.com Complaints & Reviews

www.firstcry.com
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Updated: Nov 2, 2024
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Bad 😕 It seems that FirstCry.com has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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FirstCry.com reviews & complaints page 7

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P
Preetha03
from Chennai, Tamil Nadu
Nov 8, 2022
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Order not delivered -delivery date crossed

I have placed a order whish was not delivered in the estimated delivery date, almost 6days crossed post delivery date but no response and no update in the Firstcry portal also . I have connected to the customer executive through calls and mails but not proper action taken. Still waiting for the product.
Worst experience ever faced ....
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K
karanpie
Nov 7, 2022
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Not returning the goods

Address: HARYANA , PANCHKULA , SECTOR 9

We buy pullover for kid from firstcry (khushi sales) panchkula - haryana (indai) store and it was supposed be for 4-5 years kid but it did not fit in head which they accpet, now they refuse to replace and are bullying us and threating us.In return we left the pullover there and took no refund and came . You have goons as franchiese, never will vist and recommend others also....
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S
Sushmithasupriya
from Powai, Maharashtra
Nov 6, 2022
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Missing product from firstcry

Hi, i ordered babymoon mermaid dress from firstcry.com yesterday I got delivery from firstcry it's non returnable product. When I opened the package the product is missing I sent details in first cry app regarding the missing product they rejected my concern
I need my payment back or I need missing product kindly do the needlful...
+1 photos
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A
Ashu.sri
from New Delhi, Delhi
Nov 3, 2022
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Not received product

Address: H.no 78-79 gali no 4 c block Dwarka vihar najafgarh

I order 3 sweater but received 2 sweater complent firstcry but not my problem fraud firstcry any time complaint...
+1 photos
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R
rameesh agarwal
Nov 3, 2022
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First cry supplied one and half years old bottles of Patanjali Product

Grievance against
First Cry
Online shop
Mumbai

Order ID 12611032CEOB631081

Subject
First cry supplied one and half years old bottles of Patanjali Product

We have purchased four bottles of Patanjali bone capsules MRP RS 250 for each bottle. They never mentioned that they will provide one and half years old item.

Shocking we found that all the four bottles...
+1 photos
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A
amandeeppaonta
from Paonta Sahib, Himachal Pradesh
Nov 2, 2022
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Cheating in product quality with very high price. way of talking with customers not acceptable

Address: Paonta Sahib

I bought hood make Cucumber on 28 Oct 2022 for my baby of 2 months. after one use it gets shorted (Size gone down: not fit to my baby within 1 day). we try to connect to firstcry shop on 31 Oct 2022, they refuse us and provide us answer which is not acceptable. how can size become low only after 1 wear. we also not wash that product. every brand of garments in this world provide guaranty for same. kindly log a complaint about replacement...
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M
minaxi_singh
from Hyderabad, Telangana
Oct 31, 2022
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Non-delivery of order

Address: E07, SV2 ISB Hyderabad Gachibowli

I ordered a kids scooter on 11th october 22 and its delivery was scheduled on 14th but It got delayed to 16th then i did on recieve it and it was delayed and rescheduled multiple times- 17th, 19th, 22nd, 24th of october 2022.on 25 i cancelled the order as it was not being delivered. But i recieved the amount as cash memo and did not want to order anything else so i ordered another scooter on 25th october 2022 whose delivery was scheduled...
+1 photos
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S
Sandhya V
Oct 30, 2022
Oct 30, 2022
This thread was updated on Oct 30, 2022
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MEDELA SWING MAXI flex double pump

Website: fstcry.in/1qmp4NKrJqYcjAHY9

Hi, i had ordered the electric breast pump on 13th oct, with delivery date being 16th oct.
Today is 30th oct and i have still not recieved the order.
Customer support keep giving excuses. Even on email, they just copy pasting the standard email text.
.
My whole purpose of getting the pump is defeated....
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A
Avkanica
from NOIDA, Uttar Pradesh
Oct 28, 2022
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Not received order

I ordered 2 tshirt and 2 lounge pants to firstcry.com on 18 oct and at the time of placing order they said you will receive 3 product out of 4 on next and remaining 1 product will get on 23 oct . I called multiple times to customer care and they said again and again please wait please wait. I even called courier company they also said wait 24-48 hours on 23 oct . Today is 28 oct still i didn't receive the order. Also I placed one more order...
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S
SopnaSuneesh
Oct 28, 2022
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Product not delivered-orderid 18350729ZAG12733C4

Address: 338,Tadiwala Rd, Sangamvadi,Pune, Maharashtra 411001

I have placed this order on Oct 20th and expected delivery date was on Oct 22nd before diwali. But I have not received the order yet and by the time I get it i think next diwali will come. The delivery date is getting revised daily. Highly disappointed and frustrated...
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N
Niki Phaltual
Oct 28, 2022
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NO refund even after 30 days from return

I placed an order for a kid troley from Firstcry for my family trip. I recieved a defected item and I submitted a return and refund request on the 16th September along with a picture of the defect. After several queries, their customer service rep told me to speak to the vendor, which is really not my responsibility as I did not purchase from him. I still called the vendor and he was angry that I called him for such issue. After 15 days of...
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Niki Phaltual
Oct 28, 2022
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Firstcry does not refund 30 days after returning their product

Address: Caleb Institute, 1 KM Milestone, Haley Mandi Road, Farrukhnagar, Gurugram, Haryana -122506

I placed an order for a kid troley from Firstcry for my family trip. I recieved a defected item and sent a picture to Firstcry and I asked for return and refund on the 16th September. After several request, their customer service rep told me to speak to the vendor which is really not my responsibility as I did not purchase from him. I still called the vendor and he was angry that I called him for such issue. The matter was not resolved. After...
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V
vishith Kumar
from Mangalore, Karnataka
Oct 27, 2022
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Sending products which are different from Product description in the website

Address: Pune

Hi Team,

I had ordered Avent Anti Colic Feeding Bottle Pack of 2 on first cry.com with order number 20463222ANA9671A9C and i received the product which is different from the one that is shown on their website. The volume markings on the feeding bottle are shown as transparently etched on the bottle in the website however, the product which they had sent has blue color markings for volume levels. I had highlighted the concern...
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L
Loganathan3030
Oct 27, 2022
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Online Orders not Delivered

Address: coimbatore

Hi, I ordered a product on firstcry.com on 16.10.2022. I paid online. But after payment, the order is not delivered within the specified time. Every time my order gets postponed to the next day. They harass customers....
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J
Jennalyn
Oct 24, 2022
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Delayed

I have ordered the product on 7th oct 2022 and mentioned delivered by 13th.So I tried to track my order in delivery partner website. It says Invalid tracking number. My tracking number includes FDSP+10 digit number. I CONTACTed the CUSTOMER care support., they said "This is not a valid AWB number" So I CONTACTed online seller CUSTOMER care support to re-verify my product delivery partner. They also could not track. Then why they provided...
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A
Annapurna Jha
from Delhi, Delhi
Oct 20, 2022
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Amount deducted for order and then cancelled order

I have placed a pre paid order of Rs.1772 on firstcry app on 15th Oct, but they have cancelled my order next day and didn't refund the amount.
When I called customer care for the same, they mentioned that in June you returned some wrong product for and order so we have recovered the amount for that. Whereas no such information was provided to me when I returned the product. And I returned the correct product only which was delivered...
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K
Karthika Ganesh
Oct 20, 2022
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Refund not received latest

Last month i have booked (Sep 26, 2022)a Babyhug One Shoulder Choli & Glitter Printed Lehenga With Dupatta - Peach dress, delivered on Thu, Sep 29, but due to incorrect size i was requested return on
Fri, Sep 30 and returned the product (Sun, Oct 2), but still i have not received the refund amount, called multiple times they have mention the amount will be credit to your payment method in 7 to 10 working days, but still not. Regards...
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Nishika Mittal
from Bengaluru, Karnataka
Oct 19, 2022
Oct 21, 2022
This thread was updated on Oct 21, 2022
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Return/Refund

Address: Bangalore
Website: www.firstcry.com

I am writing here after complaining everywhere found no resolution of my issue. there are 7 products that needs to return to firstcry.in. I tried hard via call, chat, feedback, social media platform but nobody is coming to pick these. every time getting fake reasons that you have shifted somewhere else or you cancel the returns.

i request you here if you are not able to pick these products than pls initiate my refund for all...
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N
Nishika Mittal
from Bengaluru, Karnataka
Oct 19, 2022
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No response on Return/Refund

Address: Bangalore
Website: www.firstcry.com

I tried hard to reach on their customer support but nothing happened, It's been 1 month Nobody is responding regarding my returns. 7 products that that need to return there is no replacement at all....
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K
KrishVyas
Oct 19, 2022
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Full order not delivered

Query for Order - 5012568OCVC0B160C

I have ordered 2 quantity of Pampers diapers and I have received only 1 box. I jave called multiple times and sent many emails to Firstcry but didn't got the resolution for my problem.
Its been more than a month I am following up with them and still waiting.
Kindly help me with this....
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