FirstCry.com Complaints & Reviews

I had ordered cor cum Rocker and received damaged product. Upon several complaint team told either to go with replacement or fresh issue of only damaged part.
Issue of damaged part was told to be quick as they had parts a available with vendors compared to replacement which might take even month or more.
Now it's already 10 days and the only updatevi get is team is working on my request.
I have asked for an ETA or cancellation of product to which team has declined to everything.
Poor servive and even bad support team.
My order ID was: 23202719OZEDFB1C2E

I received the product on 19th June 23rd, Order No Is[protected]KAT06AADF0 which was totally different. I requested you 2-3 times But no solution was found. And once I talked to customer support, those whose names were Anjali and Manisha mehra spoke to me. That I will not get a refund.It is said that you have got the right product from us.refund my money,...

Hi,
I have ordered (Order Number: 22537017RLP99CF346) a Sunvene Medium size 3 in 1 Adjustable Belt-Beige on 10th June 2023 from Firstcry.com which was delivered on 13th June 2023. When I ordered it, it was under 7days return policy and now it is changed to non-returnable product.
The product looks cheap for the amount paid and also it doesn't fit me. They are not accepting the return by stating hygeine issues. I wonder how does it fit under that category since it is worn over the clothes and also the product is packed and unused.

Below is the image of the product which has original tags attached and is packed. Also, the snip of their mail is attached where they are denying the return.

Hi,
I have ordered (Order Number: 22537017RLP99CF346) a Sunvene Medium size 3 in 1 Adjustable Belt-Beige on 10th June 2023 from Firstcry.com which was delivered on 13th June 2023.
The product looks cheap for the amount paid and also it doesn't fit me. They are not accepting the return by stating hygeine issues. I wonder how does it fit under that category since it is worn over the clothes and also the product is packed and unused.

Below is the image of the product which has original tags attached and is packed. Also, the snip of their mail is attached where they are denying the return.

Order[protected]VFLA394118

First cry has sent a wrong product and it is 4days the status is still the same.

Product return is requested

Sun, 18th Jun 23, 3:27 PM
Your concern is being reviewed

I am not sure what is happening with it and there is no way to contact the customer care and the website support is just directing me to digital support which is not giving the correct status.

This is frustrating as we are not able to talk to anyone and there are no updates on the website.

If you could please help in getting my refund.

I ordered babyhood booster chair for my 10 months, but it is small for her.

I want to return it, but first cry is not accepting it.

Please help me.

First cry gives fake delivery date and time once we order it and requires the product on time. first cry cancel it or deliver it after 4 to 5 Days late .and customer care only says sorry for the inconvenience they should penalized for this kind of service .

I have purchased Babyhug Pram with order Id 3237537BZQFF8E758 from firstcry. The product I received was defected, moreover the quality of the pram is pathetic. So I raised the return of the product, firstly they canceled my request by saying I have selected wrong option. I reraised the return request. The customer care team called me and assured me that return will happen in 7 days. Now I again got a call and they are saying only replacement can be done. The product is of very low quality and I need a return. I need my money back. Please help,

I Priya Mazumder have received from firstcry.com to babyhug 3 in 1 comfy high chair in broken condition. When am I order this item that time show 7 days returnable policy, but now showing me this item non-returnable how it is possible.

I want to know if somebody order non-returnable products, they’ll receive always worst / broken product from firstcry.

Please look into the matter urgent basis

Thank you
Your faithful
Priya Mazumder

I Priya Mazumder have received this product broken condition, but When am I order this product that time show 7 days return policy, now they're informed to me it's non returnable product..

I want to know if somebody order non returnable items, that's mean they received item in broken condition. It's justified????

Kindly look into the matter urgent basis please 🙏

Thanks & Regards
Priya Mazumder
PH no. +91 [protected]

Hi
I bought the babyhug tricycle and when I received the product some important part was missing from the packages so I raised the replacement complaint on 2nd may. Now after that I got few calls regarding they provide the missing parts but it took 6 days to take photo of missing part and no further action has been taken so I ask them to provide full replacement of the product. But even after 13 days has passed no one come to pickup the defective product whenever I called in the customer care I ask me to wait.

Thier policy say Item will be pickeup within 7 to 10 days but its almost 13 days has passed.

Please help me in this case.

I have ordered philips event sterilizer which was not suitable for me because of its space and bottles so I want to return but they have denied to return because of their policy
Please help me because product is useless for me

I am pranati Meher Last month on April 16 I ordered a dress for my son from firstcry but that didn't fit to my son so I raised a return request but still pick up not done so many times I called to customer care but they didn't take any actionfrom last April 18 every day a system generated call is coming and telling due to incomplete address and customer not reachable pickup not doneI am staying in metro city Bangalore my apartment is on main road Flipkart Amazon every shopping site person can reach, at the time of delivery my address was complete but at the time of return my address is incomplete they are giving fake reason I called 6 to 7 times with customer care Executive I sent mail so many times but every time they are telling we are working on it wait for 72 hrs but from last April 18 I am waiting their 5, 6 72 hr completed but still pickup not done they are not picking my product and they are not refund my money from last April 18 every day I follow up about this problem and from their side they cancelled the return request what should I do I want to file a case against firstcry please help me on this and take some necessary action from last April 18 they mentally harrased me"

First cry item (order ID : 19951366GJY0942F3F and 19951366FDKB580087 ) which reached at destination hub on 01-May . Till now ( 12-May) item is not yet deilived at home . Every day item will mark as out for delivery on evening simply we get message as customer not available on phone. Even after raising concern with first cry support team, there is no use

I am a ling customer of you, I ordered medium size diaper, but the package delivered was newborn. It is not returnable order. But i want to exchange or return it. What can i do?

I ordered BabyHug puzzles worth Rs. 319 approx and instead received Minion masks worth Rs. 85.
When I highlighted the issue to the customer care. They said they checked their CCTV footage and they have sent the correct product.
I have the invoice as well which clearly shows the address of the person who actually ordered masks. She is in Mumbai.
So basically I received an order which someone from Mumbai placed for themselves. And god knows where my order is.
Please note the "Dispatch From" address in both the invoices (for order placed and order received). Both are the same, this shows that its the mistake of dispatching facility. They have packed the wrong orders in the wrong boxes.
So the invoice pasted on the box is different from the invoice inside the box.

The first cry is not ready to take responsibility for the wrong product delivered and is basically saying that I am lying.
They say that I can only keep the wrong product and they cannot do anything. They are neither ready to refund my money nor deliver the correct order.

I am stuck with the product I did not order and my money is also not being returned. It is pure fraud as it can happen to anybody.
Order something else, and get something else. My money is lost. On top of that I have to continuously follow up for the mistake I did not commit (getting wrong order delivered).

Attaching order details below:

Details of product I ordered:
Product Name: Babyhug Blossoms Birds Theme Wooden 4 Piece Board Puzzles Set of 5 - Multicolor
Product ID: 8523160
Order ID: 4427962HYQ8532AB8
Order Date:[protected]
Shipment ID (mentioned on the box, but not on invoice):[protected]
Address details on order: Ankush, Mobile No.: +91-[protected], T4-303, Emaar Palm Gardens, Sector 83 Emaar Palm Gardens Near Hyaat Hotel, Gurgaon, Haryana, India - 122004

Details of Product I recieved (as per the invoice recieved with order):
Product Name: Minions Face Mask Pack Of 10 - Yellow
Product ID: 1651619
Order ID: 14773592XLA44F8F8F
Order Date:[protected]
Shipment ID:[protected]
Details of Person whose order got delivered: Chaitali, Fifth Floor, C Wing Atul Projects, Chakala(Andheri) Mumbai, Maharashtra, 400093.

Attaching following docs:
1) Invoice of the order I placed (got while placing the order)
2) Image of actual product that I ordered
3) Invoice of the order I received
4) Image of the product I received in the order
5) Image of the box in which I received the wrong product
6) Email received from First Cry in which they are denying me the return.

I ordered little kangaroos knee length washed denim shorts for my baby. It delivered in 11th April 2023 . Unfortunately it become large size. So I want to return my product. 11th April 2023 i sent return request. They don't collect the product. Then i sent a mail to first cry about these things on 27th April 2023. They replied that pick the product within 72 hours. 28april the delivery agency send messages on 3.25pm the product picking up schedule today. But they don't come to collect. On 10.47pm they sent another message that picking of product not done due to incomplete address. Actually I give proper address and 2 contact details. They never called me.
Later I sent another mail to first cry about these things. They don't reply.
I want to return my product and refund.

Dear Team,

Firstcry got my returned product at their warehouse and their courier partner also confirmed it. Few of their customer service executives talked to me and ensured me that I will get my refund within 10 days but it's been 1month but they didn't refund me yet. I am 7 years old regular customer of their site. Now I am very disappointed and harassing for me.

Please do the needful as early as possible 🙏

Regards,
Farida yasmin
[protected]

Received a message from Xpressbees that order has been delivered. Called the delivery guy, he is not picking up the call. Order has not been delivered.

I have received the defective product
and also submit the video
But I have not received a proper response from first cry team
They have just declined my request
This is not fair - Never buy any item from first cry now
https://youtube.com/shorts/0XWIs2b4SIk?feature=share