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FirstCry.com Complaints & Reviews

www.firstcry.com

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Updated: Nov 2, 2024

Complaints 800

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45

Unresolved

755

Bad 😕 It seems that FirstCry.com has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Firstcry is showing order status delivered but actually product was not delivered to me.

After paying the full amount the Purchase Order was not generated from the company site

Firstcry is a fake website. They are not refunding my money. order id is 19115770KAT06AADF0

Delivered defected product and not accepting return

Most useful reviews

Firstcry.com is a big fraud and cheating people with discounts and duplicate products (diapers)

Firstcry is showing order status delivered but actually product is not delivered to me.

NO RETURN POLICY ARE THERE VERY BADDDD

New Return Policy

Babyhug diaper issue

Featured stories

Firstcry is showing order status delivered but actually product was not delivered to me.

18 months old Patanjali product sold by hiding expiry date

Cheating in discounts

FirstCry.com reviews & complaints page 4

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Address: Emaar palm Gardens, Sector 83, Gurgaon

I ordered BabyHug puzzles worth Rs. 319 approx and instead received Minion masks worth Rs. 85.
When I highlighted the issue to the customer care. They said they checked their CCTV footage and they have sent the correct product.
I have the invoice as well which clearly shows the address of the person who actually ordered masks. She is in Mumbai.
So basically I received an order which someone from Mumbai placed for themselves....

+7 photos

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I ordered little kangaroos knee length washed denim shorts for my baby. It delivered in 11th April 2023 . Unfortunately it become large size. So I want to return my product. 11th April 2023 i sent return request. They don't collect the product. Then i sent a mail to first cry about these things on 27th April 2023. They replied that pick the product within 72 hours. 28april the delivery agency send messages on 3.25pm the product picking up...

+1 photos

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Website: FirstCry.com

Dear Team,

Firstcry got my returned product at their warehouse and their courier partner also confirmed it. Few of their customer service executives talked to me and ensured me that I will get my refund within 10 days but it's been 1month but they didn't refund me yet. I am 7 years old regular customer of their site. Now I am very disappointed and harassing for me.

Please do the needful as early as possible...

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Received a message from Xpressbees that order has been delivered. Called the delivery guy, he is not picking up the call. Order has not been delivered....

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I have received the defective product
and also submit the video
But I have not received a proper response from first cry team
They have just declined my request
This is not fair - Never buy any item from first cry now
https://youtube.com/shorts/0XWIs2b4SIk?feature=share...

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Address: Firstcry.com, online

Dear Team,

I have ordered tricycle from Firstcry.com for my daughter and received defected product. Immediately I raised a return/replacement request and its getting rejected. I got a call from firstcry.com customer care executive and told me that they are planning for assembly service which which I will get the product corrected but I did not see any progress since one week.

I have packed the product and keeping...

+3 photos

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I am being victim of harassment by firstcry...firstcry cheated
me... Not received refund...Firstcry failed to deliver the
product...now not given refund...Resolve the problem by
earliest...otherwise the entire experience will be public through
social networking sites...

+1 photos

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Website: Firstcry.com

Order ID - 9127996LLL49E2900

Placed order at Firstcry application for 30 Items. All were clothes for baby. Out of 30 products received 10 were returned. Later 8 more were returned. For last return of 8 baby cloth products which were picked up in single pick up. They still charged me return fee of INR 25 per item. Which they did not specify while placing order for products initially. But later while returning products they specified...

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Order no FC7E0. This is regarding the defective product received from first cry. I have ordered poty ladder from rabbit but they sent me copied or fake or defective product exactly same like toyshine as shown in first cry images. That seat is not at all fitted to my existing pot due to its defective nature. I have used babyhug also n that fits fine but this one is defective and not fitting in any way in any other pot. Upon request, and raised...

+5 photos

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Address: street no 2 nehru colony modinagar ghaziabad pin code 201204

Website: www.firstcry.com

Dear Team,
I am writing with great concern that First cry has denied to refund me the amount against the Order Number[protected]ITC5CDE5F7) which they canceled without my knowledge and giving me an absolutely disgusting reason that this amount is deducted against an old order number[protected]OUB7667502) which I returned name of the Product( Baby Hug Full Length Washed Solid Colored Denim Jeans with Glitter Pattern Belt-Blue)and according...

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I ordered a glider kids scooter form firstcry. I received a broken product. When I requested to replace the product the customer support team making me fool. Neither they are replacing the product nor refunding the amount. The customer support team behaviour is very rude and unprofessional....

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Address: house no 75 Street No 2 nehru colony Modinagar Distt ghaziabad pin code 201204

I am writing with great concern that First cry has denied to refund me the amount against the Order Number[protected]ITC5CDE5F7) which they canceled without my knowledge and giving me an absolutely disgusting reason that this amount is deducted against an old order number[protected]OUB7667502) which I returned name of the Product( Baby Hug Full Length Washed Solid Colored Denim Jeans with Glitter Pattern Belt-Blue)and according to the Customer...

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Website: Firstcry.com

I ordered 3 products for 1387 rs on 22/03/2023. I got products delivered and another one that is for 1315 rs i didnt receive after 5 days . The courier service told me firstcry.com enter wrong pincode for that product thats why they couldn't deliver. Even after i compliant to firstcry.com they didn't resolve my query . Such a fraudsters...

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Order Id : 2462165MUI1A58AE0

We have ordered a craddle from firstcry which we received on 21st March 2023.
My baby on its first swing got a little jerk in it due to poor swing quality. This is not acceptable.
I cant waste my hard earned money for low quality product. Kindly pickup the product and provide me refund asap....

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There was an order from October 2022. I returned two items from that and received a refund for them. I placed new order in March 2023. The company canceled my fresh order and refunded the amount after deducting the cost of two items that I returned in October 2022 with the reason saying that the items I returned are not matching with what was ordered.

The company claimed the money from my fresh order and even keep the items...

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Address: Pune

I ordered this product on 25th Jan, they sent me a defective product. After complaining over and over again, they sent a replaced product. This replaced product again is not working as expected. This high chair is not foldable. When I raised this issue again with the customer care, they are denying that there is any issue with the product. They have cancelled my replacement request. They are selling the product which does not match description...

+1 photos

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I placed a replacement request as i received defective product and even after continuous calls and emails they not getting the product replaced...

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Have received faulty sippers by which child cant suck liquid. Suction is not working. Please arrange return and process refund asap. Order details[protected]PBN7D3A7F4
Have also emailed in this regards...

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Address: Bangalore

Status says that there was no one at home during delivery and the otp was denied. Now, why would customer ever deny the otp in order to receive the items they paid for? Delivery team never shows up but the status changes with false updates. This makes your same day and next day delivery a lie. Suggest you to change your delivery partner from xpressbee to someone more reliable probably DHL like Amazon...

+2 photos

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Website: firstcry.in

Hi Team,

Recently i have ordered for a Tricycle(blue color) for my 4 year old son based on the item description provided in firstcry app the chosen tricycle was showing as its suitable for kids aged 2-5 years

However the item i received is of small in size which is suitable only for 2 year old kid not for 4 or 5 year kid hence i felt i was cheated here with false item description following that i have sent number...

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