FirstCry.com Complaints & Reviews

Hi,

I ordered from firstcry for around Rs. 2233.46 and order no. is 14156878RLSACA1A06 on 26th Aug - 2022.

But I didn't receive my product which cost around Rs. 316.65.I immediately informed this to the courier boy. He asked me to raise the concern in first cry website. Even though I raised multiple concern they closed all the tickets and not responded back to me properly. Nowadays online platforms are easily...

Hi Team,

I haven't received my product yet. They took my money and not responding properly....

I have Order No. 9820568ZUOD1940FB with Shipment AWB Number:[protected] via Xpressbees ordered on 1st July and returned the same on 4th July. The pick up person verified the product and picked up.
Now on 21st August i have ordered 2 dressed from firstcry and they have cancelled saying we regret to inform you that the above-mentioned order was canceled by the system. As checked the system has detected that the wrong product was returned...

While taking club membership of first cry it was written that shipping charges will be zero but while making payment they charged shipping charges in the name of convenience charges which is showing as shipping charges in invoice. When I am going to cancel the order shipping charges are showing to be deducted from the payment. It seems the membership benefits are totally fraud and scam to attract the customers for making payment....

Very Bad experience with FirstCry.com. They have a very poorly designed customer support system in which it is so difficult to get desired support. Below is the transcript of my 2nd mail to them on Aug 29th with details and the reply is standard as before with no resolution - ""Hence, the issue is already highlighted to the concerned team and you will get an update as soon as possible. So, we request you to kindly wait.""

The...

FIRSTCRY has sold me an expensive but low quality product BABYHUG SOFA SEAT LION SHAPE with 49% discount the product is damaged and now they are not accepting returns.

The product is of low quality and it will not last for more than a month. The product is of no use to me. Their executive PRIYANKA didn't want to listen anything and just kept on telling me memorized stuff told to them to fool customers.

FIRSTCRY...

I bought a Babyhug stroller and Phillips Avent on 27th Aug 2022 from Inkpebble Stores LLP which is an authorised store of FirstCry. I found out that there is huge difference of price between online website of FirstCry and the products bought from showroom.
This is clearly fraudulent and charging extra from customers and FirstCry don't have any control of the price on offline stores. When I raised a complaint with FirstCry helpdesk...

Hi Team,

Could you kindly explain the stock status on portal of this product.
I see 5 pieces are left on portal, attached the screenshot, kindly explain what does the screenshot means.This has been going on for past 4 days and I'm getting the same response.

This is utterly disappointing service from you .If you were unable to provide the coupon then at first instance itself you should not have added...

I ordered a baby tricycle on 13 th August with an expected delivery date 17th August. Actualy it is for his first birthday gift and till today August 27th it is not delivered so I cancelled it, I lost my dignity as I have no gift for bday and they charged me shipping charge for a non delivered item.
Pity on this. Take immediate action and I need my compensation for my time and charged shipping charge.
Reg mob : [protected]br...

I have placed an order on firstcry and they canceled the order and said the amount will be refunded back in 7 to 10 working days but till now they have not refunded the money and its been 20 days ....

Hello Team,

I have raised app and email complaint both to firstcry and still no satisfactory resolution.

We had ordered babies socks for 2-3 years old age size but product size delivered for new born.

Next day of product delivery we raised request for return but first cry rejected stating that this is not returnable product....

Many issues joints and stitching so l not comfortable so that l have a return this item so approved plzz request and refund send me...

This is with reference to your concern wherein you did a wallet to Bank transfer for the amount of Rs. 9770.13 which was refunded in your Firstcry.com Cash wallet against the order number 9167425QCMDE4C14E.

We could not process the Refund in your account due to gateway issue. We request you to please share the correct and complete details below so that we can initiate the refund in your account without any hassle.
After...

Order#7789708ZOZ5D8FF60 Casio Keyboard. I have received defective product. On regisering thE return my request has been closed saying that this is manufacturing defect and due to hygeine issues the product cannot be returned and reach out to the brand.
This is very disappointing and annoying. Looks like actually the polcy is provide defective products as non refundable items....

Order Number : 3327600ENN9725513
This order no. had 4 products in which one we had cancelled. The rest 3 pdts we had raised for refund. But the customer care informed that they would not be able to pick up so asked us to courier the same to their warehouse. So we had to go and do the booking to send the 3 items to their location. Post follow up of more than a month customer care infomed that the pdts has not been recd. by them. Again...

We had placed an order for 2 quantities but have received only 1 set in the box. PFA the relevant images, also below are the order details:

Order No: 5813910ZFG3A08664
Product Name: Jaspo Junior Pro Adjustable Roller Skates Combo - Pink
Issue: Two quantities were ordered but only 1 was delivered

I raised a complaint on Aug 9 and provided all the relevant information. Since then there has been no...

Team,
I ordered a product from Firstcry, but because of size issuses I have to return the order . The order got picked up the next day, but the executive has not updated it in the app, becasue of which my refund has not been intitated and I am getting regular calls asking when the order will be picked up .

Please find the below details
Login Number [protected]
Order Id 3050298TKL1D0A945...

My order no was: 2137420GVG5A0FF42.

I already raised a complaint that I received wrong product.
Shared all relevant pictures, and today I received a mail from First Cry with subject line, "Return request rejected for Order No. 2137420GVG5A0FF42".

And when I checked in app it is saying concern closed. I am not getting how can you do like this.

I received wrong product and without resolving...

Babyhug Fun N Learn Ride-On With Storage Space & High Backrest - Yellow And Blue

The Company is not accepting the product as returned and quality of the product is so bad that they are making us fool

I want the product to be retuned and amount should be credited to my wallet...

I had ordered this Himalaya germ free laundry detergent product on July 25 2022 and I received all the other products except this. I have submitted several queries and still no solution . If you are not planning to send atleast refund the amount. Order ID 13873919CXWBFA000F….
Please do the needful at once.
Product is not delivered and you have mentioned incorrect delivery status. I am a regular customer and this is very disappointing....