Flipkart Complaints & Reviews

Refer consumer forum complaint no - 442521.
I ordered two samsung galaxy on nxt mobiles on 24 sep 17 during big billion days offer. Order was placed, payment was completed, expected delivery will be on 05 oct. On 25 sep morning, my order was cancelled automatically without prior any information. There was offer in amazon, snapdeal and everywhere. Mrp of the phone was 17, 900/- and i got the booking at 11, 610/- for each phone. How can you cancel the order after successfull payment and after offer period is over. I[censored] didn't have stock, i would have ordered from amazon where it was available in same rate. Now also it's available with you but rate has increased. It shows u don't want to give the offered rate but u have taken the amount which will be refunded after few days, by the time you will gain huge interest from the whole country. I talked to ur customer care executive many times but they told to give a fresh order in new rates, then who will pay my extra amount of rs. 12580 (Rs 6290 for each phone). Now i want the same order in same rate otherwise i will go to consumer court, already i complaint to consumer forum and the complaint no is 442521. I have all the order records and screenshot for reference. Looking forward for a favourable solution from your side.

On 9th september 2017 ordered moto e4 plus, the order did not get confirmed yet money was deducted from my credit card. Customer executives said the amount will get refunded by 72 hours but it has been 16 days and several phone call to customer care still haven't refunded the money. Do flipkart dupe people like this..?? I am looking for suggestions of what to do the retrieve the money as flipkart people are not picking up call from my number.

[incident: in[protected]].

I had ordered a nikon d5300 dslr camera (Od[protected] on sept21 on flipkart bt recd local chinese speakers. Have written to the customer care team/called them but all i am receiving is a system generated response. They have deducted almost 35k from my account and neither giving me product replacement assurance and neither are they returning the amount. More than 48 hrs now!

Last month i oredered asus zenfone selfie through flipkart. It was delivered in 12 days after i callled many times to seller, i even cancelled and reordered the product several times. One day the delivered it. After few hours i started to notice that front camera quality is very poor, the battery backup is very weak and it's screen touch is little bit slow compared to other phones in this price range. Next day i messaged to flipkart to replace or give back my money so i messaged them and they replied to call the next day after 11:00 am. Next day i called but they responded by the same message. I also tried to text them but same reply came from their side again and again or not reachable.

I dont know how these # managed to run such a horrible online theft business.
Now i just want everyone who is reading this - please never order anything from flipkart and i too never will.

I have given order and paid online for sony 40inch les tv but i received 32inch sony led tv. They also took my old tv in exchange. Immediately i called flipkart customer care, executive told me since 40 inch was not available that's why they delivered 32 inch tv. Now they have initiated refund process but i won't be able to get my old tv. This is a nice way to thug customers

I mr. Uday shivaji hasbe, pune
Purchase blackberry priv in feb-17.
Their is problem with my mobile & service providers are not connecting to me. I want to replaced or repaired from flip cart because blackberry is not taking responsibility of the product they said you are not purchase from blackberry company your problem will solve by flipkart.
Order.
Order id: od[protected]
Order date:[protected]
Invoice date:[protected]

Find the attachment here with the blackberry company reply.

Hello sir,
I am requesting that can you retrieve my order that i have canceled by mistake on 25/09/2017. Order was placed on 23/09/2017.
I got a great deal and a great discount in this order but while tracking the order mistakenly it was cancled so please can i get it back in that deal and in that discount.
Order id is od[protected].
Please help me.

This is my order i.d and my product is return and i want this product same prize
Order ID
OD[protected]

and my adress is

Ajit Singh Rathore
546 Sector 1 near sankar propurty, Imt manesar Manesar - 122050, Haryana
Phone[protected]

I ordered one mobile from flipkart. I had made payment through atm card. My order delivery date is 25/09/2017 today, but its status shows that the order is not packed yet. I want to gift it to someone, so it is very imp to me.

I want it as early as possible, so please make arrangement for it fast.

I called their customer care executive but they did not answer satisfactorily.

my order id is od[protected] and i ordered macbook air on 24th of september from big billion day sale. On the next day when i checked my order status i saw my order was not been placed. When i initiated to call customer care they informed me that your order has been cancelled and u will get the refund back. I was saving almost 6000 on flipkart on big billion day sale. If my order has been cancelled than...

I had placed this order spacewood optima engineered wood 3 dorr wardorbe (Od[protected] on 8th september 2017 along with mayflower king size bad (Order number od[protected] on 8th sep 2017.. Scheduled the delivery for 16th sep 2017 as i am working and i can accept the delivery only on weekends

Do my utter dismay the product was delayed and no update was given by flipkart about the delay. When i followed up with them they assured me that the product will be delivered on 23rd sep

Not trusting flipkart i followed up with them once again only to be disappointed again when they were not ready to commit delivery on the promised date of 23rd. So i postponed the delivery for 30th september

Today i got a call from someone named yash from flipkart informing me that my order is cancelled and i will have to book it again

The problem is that i have taken both the products on emi and have already paid the emi conversion fees.

Yash also was very arrogant in his approach and even threathened to disconnect the call when i asked him for a reason for cancellation

Funny part is that i was called by thier delivery partners on 23rd sept 2017 informing me that they are out for delivery

3 complains are raised without any resolution. They do not transfer to the managers. The excuse is that the manager is busy. Im on hold for more than 1 hours right now while typing this complain

Will definately file a case against flip kart and claim damages for the delay and harrasement

Regards
Rohit david

A frustrated flip kart customer

I have purchased a redmi note 4 mobile from flipkart at rs.9899/- on 21.09.2017 and it got delivered on 24.09.2017. After receiving the phone, i checked the phone and was not satisfying with the handset as the quality of phone and camera was not good. Same day, i called customer care and requested to return. That fellow assure me that the product will return and i will get the refund. But now they are taking the phone back, they are agree to replace. But i dont want the same phone again. So, i want my money back.

Amount deducted from the bank account but order not placed due to the out of stock. The transaction number is sent by bank but there is no massage from flipkart.. I am buying a new phone redmi a1. I am looking forward to the flipkart will refund my money as much as possible. I am done my payment on 23rd september. Please send me the money... Thank you...

I have been ordered vu43 inch ultra hd smartled tv from flipkart on 20th sep 2017 big billions day, as they gave availability to my location i ordered the product to my location with an online payment. After 2 days i got a call from flipkart backend customer (Lavanya). She said it was not able to deliver the product to your location. Then i raised my voice y don't u say it before i have been done payment and now ur saying ru playing games or what... I said to her i just want my product to be shipped to my location within 2 days... She said we will try to deliver it sir asap. After 2 days u will get a call about this incident to resolve the problem. From that day onwards i always calls to the customer care and asks about status update they repeated the same dialogue every time when i call customer care (Our team is working on it closely with a highest priority. Our team will contact u within 2 days). Up to then again today means[protected] at 1pm they called me and said we want 24 to 48hrs to get the information update from seller and logistics side. I have said will not tolerate this i will give a consumer complaint also they are covering themsleves. But now iam decided to write this now so consider this situation and get me a favour for this hopefully. Thank you

Today the executive came for pick of return requested by me.
He denied to pick up saying that the product doesn't have mrp tag.
As yesterday when i unboxed the product it had only the brand tag and the invoice, mrp tag didn't came in both the products.
I read the conditions that to be able to return the product all the tags and brand package should remain unbroken.
But what about the mrp tag which didn't even came in package.

What a way to deny the return,
First they don't put mrp tag while packaging and and now it's very easy for them to deny for it's absence.

This is one kind of fraudulent activity flipkart has started so that they can deny to pick up the return.

Also contacted the customer care but i have been told to wait till 28 sep.
Why should i suffer for their mistakes?

Please intervene in this matter else it would lead further escalation

I have purchased blackberry priv mobile on february 2017 by flipkart. My mobile is in warranty period and i have issue about display (A thin pink line showing on display from 18 september) but flipkart doesn't give service properly. Blackberry (Mobile company) said its all about service provider, we are not responsible. I have attached the blackberry on line form for reference.

Hi,

I would like place a complaint on flip kart where i have given the delivery details as khammam but the place where the product is out for delivery is showing as suryapet

When i called the number which the flipkart updated to me he is telling that product is not with us and more over we are not the persons to deliver it to khammam.

Its really very irritating and i need immediate response on this and i also i want to file a complaint on flipkart as it is doing fake promises to the customers.

Note :uploaded the pictures for reference.

Thanks,
Ravi

Hello,
I am a regular seller and a buyer on flipkart. And i have observed flipkart from both perspective. Here is what i have discovered so far:
Flipkart mostly concentrate on big sellers, therefore any issue faced by single customer or seller will not be taken seriously. And they can go against their own policies. For instance, sellers are not allowed to increase prices 30days prior to big billion sale. But their main sellers can increase prices even while the sale is running. Therefore fooling customers by selling the final product for the same price and calling it discounted.
A big serious corruption: the field executives/ delivery guys are the major culprits for both sellers and buyers. As a buyer i received some different products instead of what i have ordered, and sometimes missing accessories. And i thought this was sellers fault.
But when i become a seller myself on flipkart, i started receiving products as "courier returns" which means, when a customer cancels the order before delivery. And got shocked to see fake items inside the box! The product never reached customer, then who replaced the original product with the fake? The courier guys! Who replaces the products on the way, both for delivery and returns.
So, flipkart is not at all a trusted place to shop or sell. Better stay away from doing business or ordering expensive items from there.

I have ordered iphone 6s, my delivery status is showing that i have recieved the product but yet i have not recieved my product. Who us responsible for this loss? Either your company or the delivery agent. I dint even got a call form delivery boy. What is use of mentoining my contact number over there. I want the contact number of delivery boy orelse i will complaint against your company. Contact me as soon as possible

I purchased iphone 6s in flipkart on 21th sep and they assured to deliver it on 25th sep, however still i have not received the iphone. When ever i call the customer care they give non sense answers and asked me to cancel the order. Till now it is not yet packed nor shipped. Hope this complaints helps me.

From past two days i am calling customer care they are giving all non sense answer like server is slow so it is not updated you will receive the product in time.