Flipkart Complaints & Reviews

What actions can be taken against the company if the product promised by flipkart to deliver on 23rd september 2017 is delayed by each day till 26th september 2017 and yet not the product is delivered.
Also in this company the delivery by openly declines to deliver your product continuously for 4 days.

Te senior executives in this company has no powers and there have a poor situation than the delivery person as the delivery person can openly decline about the product delivery and the senior executive cannot do any thing about it.

Can some one please let me know how can i take strict action against this hopeless company flipkart.

Order for Moto C Plus (Fine Gold... with order id OD[protected] amounting to Rs.5999 has been received. But it has a problem I. Earphone jake of mobile phone I want to replace bcoz I have done all technical follows that told me by the customercare officer

Hi team, i am arun on 22.09.17 ordered lenovo k8plus mobile using bajaj emi card with reference no[protected], amount debited but order not confirmed.
Pls check and do necessary action, unable to reach customer care. Not getting proper resolution. What was the resolution how come i get the refund and how long will it take. Request you to pls consider as priority because already 4 days passed stil not positive revert. Kindly address the same.

Hello flipkart team,
This is sahil. This is with respect to my order id od[protected]. This is to bring to your kind attention that i have placed this order on big billion sale on 21st sep 2017. I followed it up on 22nd september with you customer care executive who confirmed that this order will be delivered to me by 28th sep.
Today, on 26th sepetember i get a message that my order is cancelled as the product is out of stock.
You mean to say the order was with the seller for 5 days and one day before delivery it has been cancelled. The price at which i ordered was 4500 and now the product is available at more than 9000 inr.
How do you expect a customer to buy this reason. I was with mr. Sachin from your senior escalation desk who was not able to understand my problem and just could not provide any solutions to this, instead he was not even ready to try to solve this problem.

If my order is cancelled then i need an alternate solution for the same.

Let me highlight to you how this is a huge loss for me :-

1) now sale is over so no 10% cashback
2) this current product has gone up by 50 % price which approximately comes around 5000 inr
3) this was supposed to be a gift for my family member so you have spoilt my happiness
4) loss of trust in placing an order with flipkart.

Please explain where am i as a customer at fault here?

I believe if seller is not able to provide service to customer it's flipkart responsibility to arrange for an alternative.

I trusted flipkart being a loyal customer hence didn`t opt for amazon or paytm as a option to buy anything.

In the end i request you to please understand the pain area of me as a customer and find a solution to this. I have 6 accounts with flipkart and will not want to end my relationship with flipkart forever under this scenario.

I am hopeful flipkart will find a solution to my concern and not spoil my function and happiness related to it. I don`t need refund, please arrange a product on the same price or atleast provide some compensation for me to buy that product again.

Regards,
Sahil

Dear sir/madam,
I come from a middle income group with huge responsibilities, i live away from my family and supporting my family by working in chennai due financial condition i couldn't be part of my family during this festive season,

Hence during the big billion sale i have ordered 21 clothes for my family, for durga puja, as we have a tradition to wear new clothes during puja, and this is the only time of the year we get new clothes for whole members in family and bed sheets etc.

On 22 september 2017 i have placed the orders by looking at all deliveries should be by on or before 26 september 2017, but after paying i found that one dress for kids is arriving by 3rd october by then the puja will be over, hence i have cancelled that particular item and ordered same item paying almost 50% additional which was having delivery by 27 september.

On 24th september i was going through my order status, and found all orders have been cancelled and few of them returned, it was shocking moment for me to see this, i thought of reordering but most of the items were sold out and the available items delivery was on 5th october by then the puja fever also will be over, hence i called flipkart, the executive told that i have cancelled all the items, which was not true, as i have stated above i had to replace 1 item due delay delivery. (There is no where i found in cancellation policy where its mentioned that "if you cancel one item mean everything will be cancelled") i ask them for that t&c as i couldn't find it nor it was mentioned anywhere in flipkart.com, however i was requesting to re initiate the orders as i have already paid, but i was refused, then i have requested him to connect me to his senior in a hope to get help, but i was placed on hold for over 15 minutes and they disconnected the phone, again i called to flipkart i told my issue but she couldn't help she is was simply saying she can't help, and i requested for her senior she started behaving rudely and simply she put call on hold but after waiting moreover 15 minutes somebody answered the call told himself he is supervisor, at first i told the lady was very rude they do not have courtesy to handle customers situation, and briefed about my situation, then he said you can reorder all the items and will deliver by 30th september, i was hopeful by thinking at list on the day of dushera my family will have new clothes, the way he was talking i felt he is trying to fool me hence i asked him how will you ensure that my family will received the clothes by 30 sep, and he started will try to re initiate the hold items or will put special message to seller that they will try to deliver by 30, i asked are you promising or trying, because i dont want to be a fool again, then he started beating around bush by dragging the conversation after i asked him to consult with the his manager and give me call, and as of now they have not called me today i have received partial refund.
But its something not going to help me nor my family as the festival started and due flip-kart my family sentiment got hurt, they had to stay without without a new clothes during these festive season only i can imagine the kind of mental condition and pain they are passing through. Hence i will make flipkart.com responsible for playing with sentiment of customer.

And would like file a case against flipkart.com for ruining the festive season and hurting the sentimental value of my family. Also i will take this matter to all corner of the country and to govt of india how digitization can ruin festive season of a common men's family.


Kind let it reach to concern person that i can get justice, and flipkart.com should be penalized for such sin.
Prakash kumar

I have ordered u. S polo assn men's casual shirt and it supposed to deliver by 23rd sept, but i am getting cancellation message now but i don't want to cancel at any case as it is someones gift,
And i don't want like its flipkart's wish whenever flipkart want to accept it can be accept and when their wish it can be cancel, if it is one week delay also to deliver the product i don't
Have any issue but at any how i want this product as it is someone's gift.

I have purchased a cover for panasonic p75 but is not compatible with the device. There is no camera hole in the cover and the cover itself looks very cheap. I am requesting you to give my money back as i am not at all happy with the cover i bought. Kindly deposit the money in my account given below

My account number: hdfc [protected]
Account holder name:sreejith vk

Kindly do the needful as soon as possible...

Hi team,

I have ordered an iphone 7 from flipkart on 21st sept 2017 and the time communicated for delivery was 23rd sept 2017. But i haven't received that order yet.in the tracking log it shows from last 2 days the product is travelling between pune sort facility and various hubs. Pune sort facility dispatched the order to pimpri hub, they sent it back to sort center and the status because misrouted within same city. Again yesterday pune sort center sent the order to thergaon hub, today in morning they again sent it back to pune sort facility and again the status becomes misrouted within the same city.

The response that i am getting from customer care executives is really useless and they don't know wht's going on. One of the senior executive said, its with flipkart's shipping vendor and now its not their responsibility.

I had a word with a team handling logistics on 25th sept and given them detailed address and they said that the order will be delivered on priority, but today again the order was sent back by the hub to pune sort center. I think flipkart is making fool of its customer and the discounts given on big billion day was good for nothing. Attaching snapshot with this request which will give clarity around their pathetic logistic management.

Order number: od[protected]
Product: iphone 7
Regards
Tushar

I ordered a mobile on exchange during recent offers, i enetered the imei of my old mobile no and processed and paid the amount online, today the delivery guy came to deliver the product ordered and saying there are two imei nos and one is matching and the other is not mentioned and left with out delivering the product. I called to customer care and asked to send back the delivery guy stating my order is to checked again and they refused stating there is no such way to send back him to my address and asked me to cancel the order. Halfheartedly, painfully and unwillingly i cancelled the order. That was a gift for my wife on the eve of dussera and diwali and i spent almost 15k on it. I wish flipkart should deliver the product immediately by taking back their cancellation as the product is still in delivery hub.

During sell in september flipkart sell very bad product.

At the time of delivery i open the box and found it is used and open condition. Then i ask to delivery boy to return it but he told me there is a return policy for the same. When i went to the flikart.com there is no any option for return or replacement.
Please help me for the issue i am in big trouble..

I have ordered a laptop in big billion days. I have already paid for order on 21 september. Now on 26 sep. Flipkart automatically canclled my order. My flipkart order id is od[protected]. Please help me regarding this. Initially flipkart told that your item will be delivered by 28 sep then they told that it will be delivered on or before 4 october and now they canclled my order without any reason.

I have purchased moto e4 plus on 1-9-17 invoice no. Faba6k[protected]. From the first day it is not working. Product details - w145792/motorola hsn:85171290 ;[protected];[protected]. It's my humble request to u replace this phone provide me new phone against. I shall be very thank full to you because it's a jenioun problem. Thanks & regards. Jitender kumar

My order no is OD[protected]. i have ordered iPhone6 on 23rdSep2017 which was supposed to be delivered by today only(26/sep/2017).
But now they are saying to cancel the order.
my contact no is [protected]

I didn't received my prepaid order of lee skinny jeans (Order id : od[protected] which has to be delivered by 25/09/17 (Monday).
Your executive said that - "cancel the order it is undeliverable". I don't want to cancel my order & want my ordered product anyhow.
Pls help& resolve it without cancellation of order.
Rgds
Prem dahiya
[protected]

Hi sir i am vivek hegde
Register flipkart mobile number. [protected]
Mail i'd. [protected]@gmail.com

24/9/2017 i am purchase 4, 5 product rs 12658. I am using phonepe+ sbi debit card 1705 and 10953.
In filpkart offer 5%phonepay and 10%sbi offer is there i am getting only phonepay offer is credited 10%debit card offer not credit.
I'm using sbi bedit card. I will so many time call customer care he is telling u pay the money upi.
But im not using upi i am pay bedit card and i am send the proof also pls check

I have ordered an Apple Iphone SE 32Gb, Gold on 21st septembe, 2017, from flipkart on the big billion day sale priced Rs. 17999/- INR . But today the order(Order ID OD[protected] is automatically cancelled. This is purely breach of contract.

We ordered a refrigerator from flipkart. The order included an exchange of old fridge. The charges includes delivery of new fridge, pick up charges of the old equipment.

The delivery guy came alone and said that he cannot transport the fridge to our home which was located in the first floor. He threatened us that if we don't provide additional help he would leave the fridge in the ground floor and leave. Further, the delivery guy demand rs500 for lifting it even after providing additonal help thus making us pay both the person rs500 each additional to get the fridge delivered in our home

On calling customer care, we were said that they will not be able to help us on this since our address does not mention first floor.

How could flipkart be so careless and the fact that they send off with one person to deliver a huge fridge does not make rational sense.

Od[protected] item) this order has been refunded without any reason and the cargo showing on delivery to customer... And i am following with flipkart for last 10 days for the delivery status of the same and the customer care telling that i have asked for cancellation...??? Is this possible, when i am following up for 10days for delivery then why should i call for cancellation, irresponsilbel reply from flipkart,... What type of service is this...

Order id:od[protected]
Order date: 28.03.2017
Invoice date: 29.03.2017

Product: syska led light 15 w

One led bulb out of 3 is not working.in which 15 w is found faulty.

Both 9 w & 15 w is working.

Need replacement as it has 2 years warranty.

Initially the bulb is working fine, but after some days one bulb went off. The bulb can be made ready when replacement reach us.

The delivery boy just came to my place. He checked my laptop with serial number, charger, but my laptop is not in working. So he declined the replacement old laptop with new hp laptop as per order# od[protected].

At the time placing the order online, in exchange offer there was only asked about serial number, model number & version of laptop. There were nothing like laptop is working or non working like other website. If it is like that please share that data/screenshot with me. When i try to explain him that this was not mentioned while ordering new laptop, but he declined as it is technical issue? Is it customer's fault? Then why should i suffer? I want my laptop with this offer, as i already paid, and facing too much issues.

Kindly reply on the same trail email and also share your email id, so that the chain email will be in same page.

Looking for the best solution.