Flipkart Complaints & Reviews

I booked the flight ticket through flipkart travel and due to coronavirus outbreak not able to travel.
I requested flipkart to either cancel or reschedule. Flipkart charging me inr 15000 for cancellation and rescheduling inr 66000 against the actual ticket cost of inr 22000. Emirates clearly communicated that all cancellation/rescheduling can be done free of cost (Or minimal amount) but flipkart denied passing on. Asking me to go to the airline and get the written confirmation with the seal. I lost my entire ticket cost.

I book fight from flipkart on 7 march 2020 journey date was 11 march 2020 morning flight i was booking fight its was refunedable n my flight was morning flight n i was really till 4:30 but no cab was getting me i was trying.. I fill that i cant reach so i call to spicejet coustmor care he say me that ya it can be refunded full fare but after 5min he say me that sir sry your flight fare is 3644. He say me that process fee n i toll him i cant reach toll sir u will cancel now u will get half money n after that u will get nothing so i say too cancel it n he say me sir your refuned will get u till 24 to 48 hours.. But total 7 days gone but no refund n i call to flipkart he say me that sir u will not get any refunded i say that spicejet custmor they toll me u will get refuned flipkart coustmor toll me that ok say u will get but total 7 day gone no refunded got n i try to call flipkart custmor care call cut automatic call end automatic.

No reschedule option done by flipkart and air asia as bought from flipkart, then buy new ticket and had loss of 10 k.

Flipkart.com

Hi adesh,

Reschedule request received

Booking id ff[protected]

Booking placed on feb 28, 2020

Customer support executive will call within 30 mins to assist with the rescheduling request.
Please ignore this e-mail if you’ve already spoken to the executive.

Rescheduling flight details

Sector travel date
Ixb - del mar 17, 2020
* rescheduling is subject to availability.
* you will need to pay rescheduling charges and the fare difference to the airline.

Original flight details

Airasia india i5 - 757 | economy

Sector travel date
Ixb - del mar 20, 2020
Thank you,
Team flipkart

Questions?

Write to us at [protected]@flipkart.com with your booking id

Call us at[protected]

Flipkart.com
This email was sent from a notification-only address that cannot accept incoming email. Please do not reply to this message.

Dear flipkart team,

No response from your side for rescheduling final i need to make fresh bookings at higher price.

R u like this only when people in need you cheat them.

Air asia not showing any reschedule to us as booked from you end.

I need complete refund of my booking amount.

Emergency must be supported but all in vain.

Regards
Adesh basista
[protected]

Show quoted text

Flipkart.com
Show quoted text
Rescheduling flight details

Sector travel date
Ixb - del mar 17, 2020
* rescheduling is subject to availability.
* you will need to pay rescheduling charges and the fare difference to the airline.

Original flight details

Airasia india i5 - 757 | economy

Sector travel date
Ixb - del mar 20, 2020
Thank you,
Team flipkart

Questions?

Write to us at with your booking id

Call us at[protected]

Show quoted text
Dear sir,

It's been highly disappointing experience from flipkart, unable to reschedule my flight even willing to pay charges due covid -19 from sikkim as government stop all public places for tourist even after 2 attempt and sms your team will call within 30 minutes no body called even after 720 minutes.

Again as loyal customer booked fresh ticket after all attempts.

Do flipkart as company have no loyalty or support for customers.

Regards
Show quoted text

I have bought the dell charger from flipkart on 8th jan and flipkart is cheater company they are selling fake product and all the sellers on flipkart is also cheaters they re using dell name and sale fake products on the name of dell as they are saying now this product is not under warranty as any of the dell product does not sale without dell india warranty weather 6 month of 3 years depends on products. I need help from dell india also to prevent this type of fake duplicate with indian consumer and wants to be solved my problem by hook or crook.

From last one month i am unable to order any mobile from flipkart it alwys showing maximum limit reach. I have mail you and call you so many time but didn't get any satisfactory information. So kindly look into the matter and solve the problem as soon as possible. I have added a gift card to purchase one mobile but it showing the same error. If you are not in a position to solve my problem then transfer my gift card balance to my bank account. So that i can buy the mobile from somewhere else

- i purchased iphone 11 from flipkart on 18th dec. 2019 (Delivery date).
- later in march, i noticed that its invoice doesn't have imei number mentioned on it.
- due to imei no. Not being mentioned on the invoice, manufacturer has regretted to provide warranty on it.
- subsequently, i asked flipkart to provide me with the copy of an invoice with imei no. Mentioned on it.
- flipkart denied my request and said that they will refund my phone on returning it instead of providing me a copy of invoice with imei no. Mentioned on it.
- this proposal suggested by flipkart is acceptable. However, the condition is that flipkart expects me to return the phone in brand new condition without any wear due to usage.
- the above requirement is not possible to satisfy as the phone has undergone regular usage for the past three months and some wear is inevitable.
- flipkart has gone on record to say that they will not return the phone unless it is repaired.
- during the sale of the phone, flipkart had promised its one-year manufacturer warranty. However, due to lack of imei in the invoice, it is not possible to redeem the benefits of the warranty and hence, flipkart has failed to deliver its claims of a one-year warranty during its sale.
- this violation needs to be rectified by the company which now has 2 options:
1. Provide a new receipt with the imei number
2. Accept the phone in its current state and provide refund.
Failing to do so is a breach of the customer's trust and faith in the terms and conditions promised during sale.

Hello,

My conversation with flipkart

· i got a new asus max phone m1 four days ago, which is defective piece. (Imei:[protected])

· i have already raise complain against this 6 or 7 times in flipkart

· an engineer was hired to solve this problem but he was not even 1% capable who could solve the problem and was unprofessional too. Without doing anything he makes the false statements that he resolved all the issue and wrongly updated in system about the issues (I have a proof i. E my phone which is in same condition)

· i spoke to flipkart again about this but everyone is trying to hide each others defect, amidst all this my time was so much wasted.

· it is being said technician will visit again and will checked out defect then again he informs which is again huge waste of time of customer (Why problem is not solved in first attempt?)

My conversation with asus

· when i raised this complain in asus service center & told them about their subdefect, i was told to follow so many software related steps which might be

Possible for technician expert to do.

· when i said to them how is it possible for a normal person to do such huge steps then they totd me "ok then, delivery boy with come gives you outlet and take your mobile device then update all setting so on and on..)

The is really a mental harassment with customer and disturbing too.

I only want money refund back (Not having much time to run behind you guys customer is not sitting for pay for your mistakes, rules and policies).

Defects mention in as below:

· no supporting video calling

· camera faulty

· sound eco when phone is on speaker (Not clearly audible person’s voice on phone)

· hanging so much

Regards

Sunaina bhan

Contact no. [protected]

I am Sakshi, my father has ordered an RPM FITNESS TREADMILL from Flipkart in August 2020 . its first stage installation was very late around in mid-September. we were disappointed with that and from its installation, we are constantly having problems with using it properly, nearly one month ago its belt was loose and after a lot of phone calls to customer care there was no response and my father has to fixed by his own. and now this machine has become dusty because we can't use it due to its engine problem. I have recently called to customer care from a number as described on google but there was no clear response and the number described on the warranty card does not exist. shall we wait until it becomes rusty and we have to discard it?

I ordered the computer from flipkart but bo got me bad. So I returned to him. After that, flipkart returned it. But after returning, his money did not come back. And flipkart blocked my id. I want to case over flipkart
Amount 10999 Zoonis cpu
Order registration number [protected]
Calling number [protected]
Name pareek
Order id-0D[protected]
Return id-[protected]

My Booking Id is FF[protected], I tried calling their travel customer care number for last 5 days. I did not get any response, neither someone picking up the call nor any call back from Flipkart. I have some serious issue regarding my travel booking. I called flipkart customer care, they are not ready to handel these quiers as they are not the concerned team. There is no alternative number given and also they are not responding on my emails.

Hello Team,

I hope you are doing well. I have raised a complaint about my return error. I am a plus member on Flipkart since plus was launched. I am a regular customer on your platform. I had a wedding in the month of November when I shopped a lot on your platform and due to quality issues, I returned a few. Post that I am getting an error that "Your return request cannot be fulfilled as our systems have detected an unusually high number of return requests from you.Click on 'Need help' section from your order details page to reach us.

Every time I try to create a return I get this response. I have to reach out to the social media team every time I want to return an item. This is a great hassle for me. Kindly resolve the issue at the earliest so that I can continue my regular shopping on Flipkart. Today out of nowhere my account is blocked without any prior information to me.

I have raised a complaint in the consumer forum as I am not allowed to return the item which I don't like on your platform and unnecessary blockage of my account. I believe you guys are not standing on your owns statement of 30 days easy return policy. I am attaching the screenshot of the same. Expecting a positive and speedy response from your end. Kindly call me to discuss further.

Kindly answer:
1: why my account is blocked
2: what about the GC that I have on my account
3: I want to return the item.kindly share the return address or create a return
4: I need invoice for few of my purchases for warranty purpose
5: Kindly reopen my account

Thanks and Regards
Vibhuti Bhushan
[protected]

Bought a MI Tv under exchange (Non Working Tv). As per the terms and conditions mentioned on website. But the replacement was denied. Even after continues emails, the customer support has not answered the query & just beating around the bush.
Fail to understand the reason for not answering the query.
Regards,
Amit Sarawgi
[protected]@hotmail.com

I am unable to login to my Flipkart account since last 15 days, each time when try to login it says "login unsuccessful. Please retry in a minute".

Being a genuine buyer, i am surprised and confused for what reason Flipkart blocked my account. I hereby request Flipkart team to look into this on priority and give me a option to authenticate myself if required and reactivate my account immediately.

Thanks, br...

Hi team,

I have checked with the icici bank (Customer care team) and gather the below details.
Transaction stamp for first transaction: 8:12 pm (18/jan/2020)
Transaction stamp for second transaction: 8:54am (20/jan/2020)

I have checked with the icici bank (Dispute team) and gather the below details.
Transaction stamp for first transaction: 8:12 pm (18/jan/2020)
Transaction stamp for second transaction: 8:13 pm (18/jan/2020)

I am getting confused with the above details, when was the transaction done. They have misled me.

Note: as per my knowledge the transaction amount was charged (2times) on the same day (18-jan-2020).
Also, one transaction amount is already refunded from flipkart (Refund transaction id:[protected]
Name: sunil k
Mobile:[protected]

Order OD[protected] delivered a fake product after stope it working I have visited Sandisk micro SD card customer care they told it is a fake we can not replace it you contact Flipkart from last 07 days they told we need time for Escalations by a company. They have not given another memory card or refund money.

Dear sir,

I had bought smartphone vivo z1 pro on 17thjuly 2019 from flipkart along with complete mobile protection. My phones inner screen is cracked and i submitted the phone to jeeves consumer services as recomended by flipkart customer care.
My phone was submitted on 22nd feb2020 for repair or screen replacement.
I am still waiting for my phone to be repaired. Inspite of repeated conversations, response from jeeves consumer services is very poor. Please help me to get my phone repaired as i am being harrased by jeeves consumers services.
My details are

Nageshwar tyagi
Mobile no :-[protected]
Order id of phone :- od[protected]

Device no :[protected]

Hello,

Dear Flipkart Team, as your policy says block those accounts who request large number of returns and my account is blocked for this, but its not reasonable in my case because only 2-3% orders are returned and all are valid returns from my side and I've use this service because flipkart proudly says "easy returns" and aside of this Flipkart never warn or notify me that returns could block my account its very unfair,

The whole problem is occurred with my last order, i have ordered
Samsung Galaxy Note 9 6GB 128GB - black but I've received Samsung Galaxy Note 9 6GB 128GB - blue,
so i got different color and it is valid reason for return,
after i placed return Pickup is proceed but no one came to pickup and i got SMS says "Pickup Unsuccessful"
after next day when check my account its logged out when try to login it says "Your Flipkart account is blocked please contact customer support"
i contacted support team and they registered a complain and asked me " please patient for 72 hours" and the 72 hours is not completed till now since November 2019
i'm very disappointed please look upon this and unblock my account.

For an order of mi power bank, wd external hdd, flipkart smartbuy hdd case, sandisk sddd3-064gb, skmei ad1166 digital watch having order id: od[protected] the payment of 6, 665 rs has successfully been done by upi id [protected]@oksbi to [protected]@indus by transaction id[protected] on 10/03/2020 but the order is not placed and shows the payment request as expired. The amount has deducted from my account and is transferred from the bank side also. So, i therefore request for immediate response and refund of money as soon as possible.

I have purchased ac since april 2019. Just becoming 1 year. My remote of ac is damaged. And i contact flipkart and marq. They were returned my remote. Now telling only whole product replaced. What i need in this condition. I have to pay another installatiob charges of ₹1600. Just replace of remote that i need to have to pay?? What company this. Totally disatisfied. Only remote i want to replace. Not whole product

Fossil Watch / i ordered watch in flipkart 2gud products ordered on 11mar 2020 wednesday from my Credit card and delivery date is 15 march 2020 sunday i waited all these days and they didn't even responded please take an Action and Provide me Compensation . Xpress bee is the wish master .