I have ordered a brown colour orient fan from flipkart but after receiving the fan i found that the motor was brown & blade was white colour. So i requested for replacement of the product and flopkart also approved replacement but due to lockdown they were unable to give me replacement and without informing me they have rejected my replacement request. So once again i requested him for replacement & told that i am agree to wait for that and if replacement is not possible then refund the money. After that they have accepted my request and told me that replacement is not possible so they will refund my money within 9 business days (Screenshot attached). But after 2 days they cancelled my refund request also and deny to refund my money of rs.2549/-. Flipkart is sending me the product with 2 separet colour and didn't refund my money back and i was suffering for their mistake.
May 2, 2020
Complaint marked as Resolved Flipkart had sent the below mail to me but did not resolved it. And i have also sent him the required details.
Hello Himansu,
We are writing to you about your recent order
We’d like to let you know that your request for a replacement/refund cannot be fulfilled by the seller as the courier service provider has confirmed delivery of the item to recipient of the order with the product being intact.
In case, you re in disagreement with the seller's decision, please share the below details within 48 hours so we can look into this further and reach you.
1. Proof of Identity (Scanned copy/photo of any one of the following). Please ensure the details on the ID card are same as on your Flipkart [account/order]:
o Aadhaar card
o Pan Card
2. Current active phone number
3. Current address
4. Preferred time of the day when you are available to meet
Here are a few tips to ensure a clear photo of the ID card:
- Place the ID on a dark surface
- Use sufficient, natural lighting instead of a flash. It's best if the photo is taken during the daytime- Take photo as directly above the ID as possible. Please ensure that your shadow does not cover your ID
- All four edges of your ID should be visible within the image
- All details on ID should be clear & legible
Thanks,
Punith P
Team Social Media
Flipkart customer support has been notified about the posted complaint.
Apr 06, 2020
Updated by Hmansu Present status they rejected the refund.
Verified Support
Apr 07, 2020
Flipkart Customer Care's response We will revert on it.
Apr 08, 2020
Updated by Hmansu Issue was not resolved yet.
Verified Support
May 03, 2020
Flipkart Customer Care's response Hi,
Greetings from Flipkart!
We are sorry for the trouble caused.
We would like to thank you for confirming that the refund has been credited to your bank account.
Your kind understanding and cooperation are appreciated.
May 03, 2020
Updated by Hmansu I would like to confirm you that there was no refund process done at your end and i have not received any refund amount to my bank account. If you have process for refund kindly update the same on order details on your website & share the refund details on mail.
Verified Support
Aug 09, 2020
Flipkart Customer Care's response Hi,
We are sorry for the trouble this may have caused to you and we are here to assist you.
Product :Philips 16 W Standard B22 LED Bulb
Order ID : OD[protected]
We would like to thank you for confirming that you received the refund of Rs:939/-in your credit card and we are so happy to hear that. Appreciate your understanding.
