Flipkart Complaints & Reviews

Ref. In[protected]

Reference to this ticket we open the ticket for receiving wrong material from flipkart return service. They said in mail that there are mismatch between orderid.
As already i attached image for same order id but they reject the claim. Once again i open the ticket within 7 days for return issue they said that i have to process for the spf claim which i did previously.
After not resolving my issue i try to find customer care number on flipkart seller panel but there are not mention any customer care for flipkart seller.
So i called for flipkart buyer customer care and take the number for flipkart seller. They said that order id is correct but now we cannot make spf claim because its more than 7 days. So i said that we already open ticket within 7 days but they denied for claim. All the error in flipkart services from return wrong material, not verifying order id correctly, not guidance for what to do when your cliaim reject, not mention customer care number in mail and in seller panel, not processing payment after all the details given with proof.

I ordered during big billion day sale, but flipkart failed to deliver for 20 days and then cancelled the order themselves!! Why cancel after 20 days? If you cant deliver why sell in the first place? Customer care is absolute # and logistics is crap!! Not sure how many more customers get cheated like this!!
I am been cheated and i would like to claim compensation. When i have spoken to customer care they committed product to be delivered in 24hrs, i want to file case of fraud against flipkart!! This is not the first time flipkart has cheated not 1 but 2 orders also more than 10 orders they have done the same.
No refund or compensation is paid, i will re-open complaint unless i am paid compensation for entire amount of cancelled products without my consent!
Flipkart dont give excuses tell me what unforseen issue after 20 days??? Give me no of courier service i will call and ask them directly!! Dont cheat customers, we are not here to waste time by ordering on flipkart.
I need flipkart to ship the orders cancelled for free else pay compensation for the amount. No excuses accepted

My account was hacked and i talked to their cs about it. They said they can't do anything now they are calling me and saying that i have 58k due. I never used it. They are calling me and i have already explained this issue to them they said they will resolve the issue but i am still getting due mail from them they are harassing me by calling saying that if i don't pay the dues i will face consequences.

I purchased symphony air cooler on 30 march 2019 for my sister which lived in bihar. Then my account blocked by flipkart, giving reason that the items you've purchased are usually not intended for personal use. This would also mean that you will no longer be able to login to your flipkart account.
But i purchased all items on cardless credit emi.. So i contacted flipkart cs many times to activate my account by which i pay my emi but they give me payment link and told me please pay ur emi then account automatically activated then i paid outstanding emi 16026 on 15 may 2019. But my accounts not activate after that.. Then i contacted many time flipkart cs till september 2019.. But flipkart don't activate my account. Then i assume my flipkart account rest in piace. But now after 8 months when my account blocked kisst.com calls me on 19 november pay ur flipkart due emi 28675 which includes penalty charge then i again contacted flipkart cs then they told me there is no information about emi for your account. So now i confused if i have no flipkart account and flipkart doesn't have any record about my emi then how to i believe any call related to emi which may be fraud call. If flipkart really wants to emi then flipkart directly call to me and activate my account for pay due emi. Why i received third party call, i don't know. So please resolve my issue.

I ordered a samsung 6.2 kg active wash+ fully atomatic top load grey washing machine on e
25th october 2019. Flipcart promise date to deliver the product was 3rd of nov and max date was 6th nov. But till 9th nov i didn't receive the product. I tried to connect customer care never received proper solution. Finally on 9th nov in evening i received call from flipcart and the person on the call told me to cancle the order. So finally i cancled the order immediately on 9th nov only.
Note: i paid full amount rs 13770.
I still didn't receive the refund. It's almost 10 days from order canceled date. Please look into the issue and try to resolve it.

Order id: od[protected]
Attaching screenshot of order details.

Thanks,
Shubham agrawal

Sir Mera mobile Ka problem jab mobile liya tab hi hua tha lakin abhi tak Flipkart company nai MERI koye bhi help Nahi ki hai aur Mera mobile no [protected] hai sir or Flipkart company itna noukaljansi Karti hai patta Nahi tha aur sir company Kai chaltai bahot pareshni oothani padi aur mainai Kaha Mai consumer court Mai shikayat darz karoonga to Flipkart company nai Kaha Jo Karna hai karo to Mai bahot oomid sai complete darz Kar Raha ho

Hi team,

I have reported this issue on 7th nov by email and before that on phone.

Issue was that, i wanted to create a return request for my order of bajaj OTG oven because it was not heating the food properly just the container itself.
But i couldn't do so due to some error in the app and website

After raising this concern, i am regularly getting call from your customer care not because they have resolved the issue but just to knowing my problem vocally over and over again

Conversation were common like below:
C.C : hi sir, what was the issue with the product.
Me: explaining my issue to him.
C.C: Sir, can i put your call on hold while i try to create the refund request.
Me: ok

After a min or 2...
C.C: We are sorry sir, we are unable to create the request at the moment, we are forwarding your request to the concerned department. Can i put your call on hold for 2 mins.
Me: yes please.

After a min or 2...
C.C: please wait for 24 to 48 hours you issue will be resolved.
Me: Ok thanks.

This is not just a single conversation, i have got at least 20 calls till now exactly the same conversation like above.

What i don't understand is, don't you log customer problem first time when you talk to them instead of asking them again and again with different customer care executives.

How could i keep my cool when i am getting this type of call instead of resolving my issue they talk like its the first time i am getting call for my concern.

Please just don't waste my time anymore and resolve this ASAP.

I had requested for replacement of my hp laptop which i purchased online last week (15 nov 19) however my replacement request has been cancelled without any action by the company. The problem did not get resolved by the suggestions of customer support and i insisted on replacement of the item but the request has been cancelled unilaterally without informing me.

I purchased realme5 phone which was showing blur camera problem after lots of complains new phone was handed over to me after 20days and this time too same problem exists. This phone shows similar problem and is damaged too. I have lost all trust on flipkart and have vowed never to make any purchase from flipkart. I don't want any replacement now i just want my money back so that i may buy any other phone from any other source. Flipkart gave delayed services and defected products. I had very bad experience with this

I have purchased sofa on 27 sep 19, but not received yet Order ID - OD[protected]
Every time the give date but don't deliver the product and just msg me that ur sofa will be deliver after 10 days and again gets new day of delivery..This is very pethethic delivery service by Flipkart...plz help me out it's urgent for me ..& I have already paid all amount for this ..

This is to inform that I have purchased a mobile (Refubrished) vide oreder no ( OD[protected]on 15/08/2019 I got the parcel on 17/08/2019 and the mobile was not working properly ie the battery is not supporting it drains very fast, as per flipkart (2GUD) policy there is a 10 days replacement/ refund warranty is there. I found that they have send me the faulty mobile on the same day and I made a compliant but the have sent a technician from Jeeves tech services the technician also confirmed the mobile is faulty, but they keep on telling they will refund they kept on dragged me for 1 month and finally they said they cant replace or refund since they crossed the time (10 days) then they can only repair the mobile and give so the collected the mobile and kept if for 1 month the sent back stating that mobile is repaired but when I checked it is not repaired and and again I made a complaint on 6/11/19 took back and kept for 10 days again sent in the same condition not repaired please advice what is the next step

This is to inform that i have purchased a mobile refubrished) on 15/08/2019 i got the parcel on 17/08/2019 and the mobile was not working properly ie the battery is not supporting it drains very fast, as per flipkart (2gud) policy there is a 10 days replacement/ refund warrant is there. I found that they have send me the faulty mobile on the same day and i made a coplient on the same day but the have sent a technition from jeeves tech services they technition also confirmed the mobile is faulty, but they keep on telling they will refund they kept on dragged me for 1 month and finally they said the cant replace or refund since they crossed the time (10 days) then they can only repair the mobile and give so the collected the mobile and kept if for 1 month the sent back stating that mobile is repaired but when i checked it is not repaired and they took this month and kept for 10 days again sent in the same condition not repaired please advice what is the next step

Dear Flipkart team,

i had order two prestige popular 3 L pressure cooker ( product) on dated 28th October 2019 delivery received from Ekart Logistics (FMPP[protected]) on dated 1st November 2019 only one cooker.

At that time my wife ask him where is my 2nd cooker but delivery person say its include in it or you have to return it by placing return request when i reach home we have taken a video of product unpacking. (because we have doubt about only one product in it).

on same day 1st November, 2019 we have place a complaint regarding product deliver but your customer care executive says we have raise your complain and solved it by 4th November, 2019. again call on 4th Nov., 2019 regarding this issue again said that it will be solved by 11th nov, 2019. today again i called customer care then they said wait till 15th nov. 2019, again i call customer care they provide me new date that is 19th nov. and today also my issue is not resolved and again customer executive provide me new date that is 23rd nov.

i cant understand that why your customer care executive cant able to solve the issue after this much follow up.

For your ready reference here i attached video o[censored]npacking.

Here i request you to solve my issue asap.

Regards,

Prakash Thakkar
Advocate Gujarat High Court
+91 [protected]

I order for Mi smart (MRB13) 7L Ro+ UV water purifier on 12.10.2019 and cancelled on 13.10.2019 abd informed as Rs11999/- will be added to my debit card by October 24. but refund is not added to my debit card or account due to which loan amount is showing against on my name in bank and bank is remainding me to pay EMI .orded id. oD[protected]. kindky refubd amount and add to my account

I ordered Redmi Note 7 Pro (Neptune Blue, 64 GB) on 14th October 2019 order ID OD[protected]. I received my order on 16th October 2019. From the very first moment i received the device I'm facing the mobile getting struck in booting os only, we tried to contact flipkart for replacement of the device with same device they simply cancelled our replacement requests we called the customer care center several times regarding the issue .the flipkart people arranged a technical visit with JEEVES CUSTOMER SERVICE. the technical person arrived at my home for checking Mobile issue, he took the video of 5 minutes and
said will update for replacement as the device is defective.
We are asking for replacement to the flipkart from 18 October to
till now we called several times to flipkart for the same but my issue haven't resolved same, updated fake messages in their app and cancelled refund and replacement requests many times as attached photo

I orderd on 13.10.2019 one miled smart tv la pro 108 (43) with android for rs24, 745/- and cancelled on 14.10.2019 vide order id.[protected]. It was informed that refund will be added to ny debit card by october 24. I approached the bank and was informed that refund is not added to my debit card so far and the bank is sending mails for earky payment of emi. Kindly arrange for early refund.

This is to bring your kind attention that i have purchased one redmi note 7s phone on 29th sept 2019.
First time the payment window shows that the transaction not completed and amount will be returned two or three business days and rs.8999/- was debited from my account on 29 sept. 2019 towards flipkart.

The arn number p64jita1357at007zj and autorization id : 213707 for the mentioned transaction, but as per flipkart the amount was not received by them.
And bank claimed the amount successfully credited to the seller account.

We have ordered redmi 7 pro mobile as cod 3 weeks before on 26oct19 and later we had been done with online payment for the same but once delviery boy came he told still the order is showing cod and flipcart didnt updated our payment to the delivery person or corrier team. That day itself we have raised complaint to flipcart custmoer service and they told will update your payment and deliver the product within 24 hours.. But we didnt recieve any upadate or product and also we are following up the same and also we are continuosly calling back to back from 3 weeks still we didnt recieve the product. 16 nov they had given last date for resolution and that day no responce and again we called custmore care same had bren post ponned to 18 bu also we are not getting any updates on product or refund

Sir/madam,
The return policy of flipcart is not as good as expected because i bought two products with order id as od[protected] and od[protected] and got delivered on the repective dates that is 6th nov and 12th nov. But since i had an issue with the size, i opted for a return but till now nobody came for the pick up. Now, it been almost many weeks now and since i cant wear these clothes due to the product issue, what am i suppose to do with it. Thank you soo much for looting us customers this way flipcart.
Its been many days i have been waiting for the retun,

I purchased apple wireless airpods 2 from flipkart and that product got delivered to me on 20th of nov. On the same particular day i opened the product and i found that tt he product is damaged and i reported and and filed a replacement request for the same from the seller. But after 3 days my return has been rejected by seller saying that we can't replace or return the product. As per the policy it is mentioned that the, if i get a damaged product, i will get a replacement for that product. Around 5 times my return has been cancelled. I have the video o[censored]npacking the product and also i have the product with complete package. So please i'm requesting you to please get into this and help me to get my refund or replacement either of the two. Hope j will get best solution for this.
Thank you
Best regards