Flipkart Complaints & Reviews

Hi team,

14 june: ordered
Order id: od[protected]

I unknowingly have ordered with a wrong pincode and i want to change it without cancelling the order. The adress is correct only the pincode is wrong. I dont want to cancel the order as i orderd it following an offer if i cancel it the order is no more available and i wont be able to avail that order. So please do the needful.

Thankyou

I had purchased microwave n00426/bajaj hsn:85165000 from flipkart with invoice no: faabdp[protected]dated[protected].
I paid for extended warranty also, which you pass on to jeeves.
The unit stopped working a few months back and jeeves changed the megatron to make it work. Possibly, the megatron was not properly aligned and caused the metal below the rotating palate to burn all around in a circle. Though the unit is still under extended warranty, yet jeeves have refused to service it. I give the trail mail at the end of my request, which would be self explanatory for your purpose.
Thanking you in advance
Kaushal malhan mobile no [protected]

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Fw: 9j12ewmbscj[protected] burnt cases are not covered in extended warranty
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Consumer care
To:
[protected]@yahoo.com

28 oct at 2:12 pm

Dear sir/madam,

Greetings from bajaj electricals

Thanks for writing us regarding your product

We would request you to kindly register your service request at our call center on number [protected] from 9.00am to 6:00pm.

We wish this will help us to serve you faster.

Assuring you of our attention all times.

Thanks and regards,

Thanks & regards,
Taruna sharma
Customer care

From: chand malhan [mailto:[protected]@yahoo.com]
Sent: thursday, october 24, 2019 5:33 am
To: consumer care
Subject: fw: 9j12ewmbscj[protected] burnt cases are not covered in extended warranty


Dear sir,
My microwave has got its cavity burnt out as shown in the attachment and jeeves is not willing to attend. Any court case will dent your reputation as well
Please help
Kaushal malhan


— forwarded message —
From: kaushal malhan
To: chand malhan
Sent: wednesday, 23 october, 2019, 08:51:58 am ist
Subject: fwd: 9j12ewmbscj[protected] burnt cases are not covered in extended warranty

— forwarded message —
From: extended warranty
Date: tue, 22 oct 2019, 16:25
Subject: 9j12ewmbscj[protected] burnt cases are not covered in extended warranty
To:, escalation helpdesk


Dear customer,

Sorry to inform you that the burnt case is not covered under jeeves extended warranty hence the ticket will be cancelled, kindly contact brand to get it done in chargeable basis.

Kindly refer link for the clear clarification of policy.
https://www.flipkart.com/pages/ew-tnc
https://jeeves.co.in/ewterms
—
Regards,
Extended warranty team
.

Download all attachments as a zip file

9j12ewmbscj[protected]images
. Jpeg

Dear sir,
Kindly look into this and action pls.
I ramesh kumar mondal purchase a lenovo laptop from flipkart on dt 29.09.2019 with order id - od[protected].
Above 1 month neither shiped my order nor refunded me after many time contact with customer care no solution still.
I want to know why not refund me or why not shiped my order after above 1 month...???
Kindly do needfull as soonn as posssible and take a serious action pls.

Regards,
Ramesh kumar mondal

Dear sir/maam,

I have recently bought an iphone 8 from flipkart and the unit came out to be a faulty out of the box, the screen touch isn't working properly all the time.
I raised this issue with flipkart and asked for a replacement however they redirected me to visit nearest service center for device related issue.
I therefore visited apple authorised service center "treasor imagine" and explained the issue. After they perform a diagnosis of the device, they declared that the screen has some intermittent touch issue and i can either send it for a repair or contact flipkart for a replacement.
Therefore i denied for the repair as the device is under 10 day return period i asked them to provide a replacement job sheet and they provided the same and asked me to share it with flipkart in order to get my device replaced.
It's been almost 10 days and i have been continuously contacting flipkart with the replacement job sheet and they everytime came up with different excuses and denying to provide a replacement.
I hereby looking forward for your assistance and to get a proper resolution for this issue.

Sincerely,
Abhijeet das

My bajaj microwave bought through you is under extended warranty by jeeves, but they do not honor the warranty with an excuse that burn outs are not under their purview. The burn out of the metal plate happened because of the wrong replacement of megatron by jeeves a few months back. Please help. I am giving below the exchanged emails with jeeves.
Kaushal malhan mobile [protected]

Consumer care
To:
[protected]@yahoo.com

28 oct at 2:12 pm

Dear sir/madam,

Greetings from bajaj electricals

Thanks for writing us regarding your product

We would request you to kindly register your service request at our call center on number [protected] from 9.00am to 6:00pm.

We wish this will help us to serve you faster.

Assuring you of our attention all times.

Thanks and regards,

Thanks & regards,
Taruna sharma
Customer care

From: chand malhan [mailto:[protected]@yahoo.com]
Sent: thursday, october 24, 2019 5:33 am
To: consumer care
Subject: fw: 9j12ewmbscj[protected] burnt cases are not covered in extended warranty


Dear sir,
My microwave has got its cavity burnt out as shown in the attachment and jeeves is not willing to attend. Any court case will dent your reputation as well
Please help
Kaushal malhan


— forwarded message —
From: kaushal malhan
To: chand malhan
Sent: wednesday, 23 october, 2019, 08:51:58 am ist
Subject: fwd: 9j12ewmbscj[protected] burnt cases are not covered in extended warranty

— forwarded message —
From: extended warranty
Date: tue, 22 oct 2019, 16:25
Subject: 9j12ewmbscj[protected] burnt cases are not covered in extended warranty
To:, escalation helpdesk


Dear customer,

Sorry to inform you that the burnt case is not covered under jeeves extended warranty hence the ticket will be cancelled, kindly contact brand to get it done in chargeable basis.

Kindly refer link for the clear clarification of policy.
https://www.flipkart.com/pages/ew-tnc
https://jeeves.co.in/ewterms
—
Regards,
Extended warranty team

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Download all attachments as a zip file

9j12ewmbscj[protected]images
. Jpeg
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Consumer care

[protected]@bajajelectricals.com
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We had order vu uhd55inch tv and we receive a 55inch hdr for that we complaint before they send executive for uninstallation and after that message cums within 10 days but no result and again i complaint they say 9 they will finally escalate but again on 9 they gave date 12 now.
Complaint number :-[protected]
Register mobile number:- [protected]
Order id:-od[protected].
Email:- dhiraj. [protected]@yahoo.com.
Our requirement is uhd 55inch with cricket mode with no compromise.

I have ordered 2 products august beautiful dream beauty makeup set. And reebok zora flip 1 m's flip flops products on big billion days, schedule deliver 5th oct 2019 and 3rd oct 2019 order id - od[protected] payment done by credit card, but still not received both product,
• for this concern i have raised compliant on 24th oct 2019 in flipkart and flipkart promise to delivery on 28th oct 19 but again could not delivered again extend their delivery schedule to 30th oct 19.
• this concern further escalated on social platform twitter on 28th oct 19 since not delivered from last 1 month post comment on twitter i got call from [protected] he introduce him that he is calling from flipkart as seller.
• but seller used foul language and told that “you will not get any product” nor “get money also”. When i asked him who is on the phone line he told me some foul language. When i asked who is on the line - he said - main tera baap bol raha hun. Kabhi bhi parcel nahi milega.
• request your serious intervene, i am attaching current status of both orders

Purchased BOSCH 8 kg front load washing machine delivered on 30 oct. 2019.No progress regarding installation & Demo till 9 Nov . Contacted bosch customer care but till now not even received call from technician regarding installation.
Previously booked 2 installation requests by Flipkart were not completed within specified time limit . Again book third time by me.
Pathetic service.

मैंने दिनाँक 24/10/2019 को vivo z1pro कीमत 15990/-, ऑर्डर नंबर - od[protected] किया, 31/10/2019 को delever हुआ परंतु मोबाइल dead, कलर sonic blue ना होकर सिर्फ ब्लू तथा चार्जर पॉइंट के बगल में damage था जब मैंने flipkart मे इसका रिटर्न बनाया तो तीनों का अलग अलग ऑप्शन था फिर मैंने damage का रिटर्न बना दिया, जब curiar boy mobile return pickup करने आया तो उन्होने मोबाइल pickup नहीं किया उनका कहना था कि जब मोबाइल on नहीं हो रहा है तो मैं कैसे जानूगा की ये vivo का कोन सा सेट है फिर मुझे रिटर्न cancel करना पड़ा, इसकी शिकायत जब flipkart custamber care को किया तो रिटर्न मे उन्होंने कुछ ऐसा लिख दिया मानो कि वो मोबाइल नहीं बल्कि कुछ और है, इस तरह मेरा रिटर्न सेलर ने 4 बार cancel किया, आज मैंने एक बार फिर रिटर्न बनाया हू different model, different color, dead, and damage इसके अलावा मैंने national counsumer grievance मे शिकायत दर्ज किया हू जिसका camplain no-1728480 है, flipkart बहुत ही धोखाधरि का काम कर रहा है, जब औकात नहीं है समान सही देने का तो क्यूँ duplicate समान बेचते हो, अब यदि मेरा रिटर्न और replacement नहीं हुआ तो मैं सीधे flipkart के managing director पर केस करूंगा, इन्होने मेरा 15990/- का ठगी किया है!

I ordered earphones at my friend's location and received mail for successful order and the order got cancelled after 1-2 days and the reason shown in the app was that the due to high demand and limited stock, the order has been cancelled.
I ordered again because the earphones were still showing available on the app and the same thing happened again.
This happened like 3-4 times and then i raised a concern regarding this on customer call which was not properly answered and i did not get a solution.
Then my id got blocked within 2 days without any prior notice stating the reason that i ordered things that were not intended for personal use. This all happened because they cancelled my order themselves for like 3-4 times and i reordered the item and then they blocked my account. This happened on nov 5, 2019. Since then i am contacting customer support on call and email. I have not been provided with any solution and my emails are not being responded properly. Plus i had over 800 flipkart plus coins in it. What is the point of being loyal to a site. This is what we get as a bonus for being loyal.
I want to get my id unblocked, please provide me a solution.

OD[protected] this was box condition when i received now I have sent return request now they are rejecting because of box damage Seller rejecting box is damage then how they sent me I m contacting customer car from 1 week but no response please help me

I ordered a furncentral study table from flipkart on 30th september and in one month time span also flipkart was unable to deliver the product to me. After then losing all hope of delivery, i cancelled the product on 1st nov and today is 9th nov and they have not provided me with the refund. I called customer care for refund they are saying like when the product will get back to the seller from that day onwards it may take upto 8 more buisness day for my money to get back to my account.
There should be a fixed promise date for either delivery or refund. And one should stick to it and if couldnot provide some compensation to customers.

In one month they couldn't deliver it to me lets say for another one month if they did not returned it back to seller then j have to waith for 1 more month and then 8 more days technically to get my money back.

Does this sound anywhere professional.

Details:-
Order id - od[protected]
Gati courier[protected]
Return id -[protected]

Hi flipkart,

I'm s. Sai sharan has started playing games in flipkart, when the app was launched with video, ideas and new games just before bbd. I own a nubia red magic 3 gaming smartphone which has got some top notch software and hardware which also i bought from the flipkart recently. So, the flipkart games used to run much smoother and better on the bigger, better screen when compared to other mobiles of my family members in which the games used to run with some lag/delay. So, they started to play in my mobile with their own unique account. Yesterday (08/11/19) i and all my family's accounts were blocked from flipkart game zone. So, i think just because the game was played in the same device using multiple accounts of my family members, flipkart might have banned us. As far as i know this was a fair play and the reason is genuine, i would be very happy if flipkart unban the accounts from the flipkart game zone.

This act by flipkart might be by their rules but the reason behind it is genuine. This has made me restless.

I was very much happy with shopping and gaming with flipkart. We had won several rewards also. And for your information i'm a flipkart plus member and i had shopped recently in the sales worth around 1, 30, 000 (One lakh thirty thousand rupees) which you can check in my orders. I think flipkart doesn't want to lose a potential customer just because of some resolvable issues.

Kindly help me in this issue and please get it resolved asap! Thank you.

I ordered diva buty puff lakme kajal combo product id fmpp[protected] on 20 oct approx, but still product was not deliver to me
Again flipkat realise mistake ande again gave me new order id :od[protected]
Still after 1 month product not deliver, and flipkart execuitive not helping me
Please help us

Regards
Tushar waghmare
[protected]

I have purchase sony multimedia speaker system model sa d40 from online selling site flipkart. I was ordered on 07 nov 19 and delivered on 09 nov 19 at 1257 hrs after unboxing i found the product is not working due any software problem and i lodged a return request at 1318hrs on flipkart. Flipkart company providing such product is worst and due to this my important time is lost and i have to gone through same process many times on online querry which again losted my priceless time. This item was not checked before delivered becuase if this item is broken i can understand but software problem makes sense of worst service by flipkart making fool to the customer and it waste my useful time... After return request the product will be going to replace to same on 13 nov 19 instead of refund.. I want refund for the product because service is like this how i believe that product how much long works. Replacement of the product is cancelled two times because i was asking for refund but comany has denied for refund... Pls resolve my issue..
Avinash kumar verma
[protected]
[protected]@gmail.com

My name is mohan chandrawanshi mene flipkart se 30 oct 2019 book order ki thi jiska name 12th fail he 6 nov ko book deleverd hona tha but abhi tak nhi hui he mene costumer care pr bhi call kiya unke but koi responce nhi mila
delevery boy ko call liya uska behave bahut rud tha

I have order a dell make i5 7000 laptop on 27th october 2019 on your website vide flipkart maha sale. Pay. Me 3. Tk/lap. Php. The vender is soumen stores order no[protected] and the payment through paytm vide 2019102411121381181683003093976 of rs.2199.
But till date i have not received my item.
Why after received the payment on date the materials is not delevered or the if not delevered, the amount was not credited to my account.
Kindly rechecked and confirm the same at the earliest.

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550 5.1.1 the email account that you tried to reach does not exist. Please try double-checking the recipient's email address for typos or unnecessary spaces. Learn more at https://support.google.com/mail/?p=NoSuchUser j8sor5215006wru.39 - gsmtp

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Hi i ordered a toshibha pendrive and it was expected to deliver on 11th october but i didn't received it.
I received a call from delivery person that my order is miss placed and i will get a refund. But no refund was initiated and i called flipkart but the didn't took any action when i said i will file a complaint on 2 nd november then they took an initiative that they will resolve the issue till 6 but o cancelled the order and till date my money is with flipkart and the are not taking any action and i am not getting my money back nor the product.
Product id od[protected]

On fri 8 nov, 2019, 22:28 prerna mishra, wrote:
Flipkart — redmi k20 pro pearl white colour mobile https://t.co/dP8wNdX182

Please help me please provide me replacement

On fri 8 nov, 2019, 22:28 prerna mishra, wrote:
Hello everyone,
#flipkartbigbilliondays #flipkart #flipkartcustomersupport #flipkartfraud #flipkart
Maine 30spetember ko mobile order kiya tha redmi k20 pro pearl white colour ka aur 3 october ko mujhe missing product mila mobile nh mila aur maine return file kiya mere mobile mai problem hone ki wajah se mail id wrong dali ushke bad mai 6oct ko evening 6:18 pai mai i'd shai karke aapne documents bhejhe ushke baad 10 days ki return policy complete nh hui thi fir bhi flipkart walo ne mera replacement cancel kar diya aur ushke baad se mujhe sirf date di ja rahi h calls and return ki lekin abhi tak na koi call aaya h aur na hi mujhe replacement provide karwaya h maine 25000 rs ka mobile purchae kiya h aaj bhi date di h call ki but abhi tak koi call nh aaya mujhe flipkart se aur ab bola ja raha h kiujhe replacement provide nh karwaya jayega aur na hi kuch mera pura 25000 amount waste ho jayega flipkart wale khud mere products cancel kar rahe h aur bolte h mai products cancel kar rahi hu aur mer flipkart ka account blacklist aur discontinued kar diya h aur bola gaya h ki ab mujhe replacement provide nh karege #flipkart

मैंने f&d bluetooth home theater ओर्डर किया था और मुझे different product प्राप्त हुआ है इसलिए मैंने return request भी की थी लेकिन इस के बाद भी बार बार मेरी return request को रिजेक्ट कर दिया गया और टीम से भी हमारा कोई कांटेक्ट नहीं हो पाया और हमारा रिटर्न नहीं हो पाया कंपनी द्वारा बताया गया था की टीम के द्वारा कांटेक्ट होने के पश्चात आपको रिफंड प्राप्त किया जाएगा किंतु ऐसा कुछ नहीं हुआ और हमारा रिफंड भी नहीं अभी तक आया