Flipkart Complaints & Reviews

Sir an amount of ₹17189 has been debited from my account without my permission, and the deducted amount has been transferred unlawfully to your company's account via transaction no. Sbipg pt[protected]fkpayments mumbai, dated-11 december 2018,
So sir i request you to take all the necessary steps to refund my money, or else i will go to cyber crime cell for further action if step not initiated by you.

I purchased a kurta of w brand but received without price tag. Now at the of return the same the price tag is required. But i have received product without price tag.
When i call customer care he replied rudely and deny to provide any proof of price tag although the product was flipkart assured but they r unable to provide me any proof of price tage. This type of cheating are being heppend by flipkart please action in this.

Dear sir/mam
I have some complaint that i am not able to use my gift card of 40rs because i don't have online payment options and credit cards i want to request you pls in my last order pls give me discount of 40rs so i can use my gift card... My order id is od[protected] pls pay attention sir/mam i hope you will solve my problem as soon as possible thankyou......

I had placed an order for "dinesh introductory micro economics class xii paperback" one week ago.

The parcel arrived today and when we opened.. It was a totally different book. The book which we received is "introductory macro economics by i. C. Dhingra, sultan chand publications".

With the board exams so near, we don't want a replacement so we called customer care for refund option as there was no refund option on the page. There was only a return option on the page which, like i said, is useless because i want a refund as well.

So we called flipkart, and the customer care lady said refund cant be done... Are you serious?? She kept on saying about replacement and insisted that refund won't be done. You guys send a totally wrong book and now you are saying you won't even refund me for sending the totally wrong book??

Please help us in getting the book returned and getting a refund at the earliest... Please take immediate action this is intolerable, they have openly cheated this time

On 04 dec, order was placed for notty ride musical activity walker. On 08 dec product was received, and it was noted that the musical and light assembly was missing. Immidiately return request was raised. Option selected was item not as per description and parts was missing. On 12 dec i got autorecorded call from flipkart for scheduling pick up. Though no one came on 13th dec, again pickup was scheduled for 14 dec, but no one came. Then i got messagr that return is rejected by seller. I contacted customer care, they raised request agin and assured me that by 17dec product will be picked up. On 18th i again got message of return rejected. Upon contacting customer care the lady raised return request again, again it was rejected by seller. After that one more requesf was raised and rejected by seller. Looking at this irresponsible behaviour from flipkart and seller, i posted issue on twitter. They said they are lookinh into it and they will contact me. Today is 22 dec, till todat i have posted 5-6 posts on twitter, 1 email, and 2-3 calls to flipkart, but i am getting no response. I feel they ensured that they will postponed the issue till 18 dec because it was the last day of raising return request as per policy. I got call from flipkart social media team, the lady said they need 48 hours to look into the matter, that means they did nothing in past more than 10 days. They are not returning the product neither giving the refund. The cost of walker is rs 1762, which was beyond my budget, but i baught it because of the faith i had on flipkart. They are not only playing with the money of people but also with the emotions specially when it comes to baby products. I want strict action to be taken against flipkart and the seller headway inc, 55 kolkata.

My order id od[protected]

I had order embroidered mangalagiri poly silk saree (Red), i had cancled bcz i don’t want this product

I didn't get the refund till now. Actually they are not to initiated my refund. Whenever i m calling to them they are saying that refund has been done. But it never happened. I didn't recieve the refund. I talked to customer care of my issued bank as well. They said refund has not been done from flipkart. I want not wait more time, i want my refund now, plz help me in this case.
Contact no.[protected]

I order for a laptop.. When it delivered, there is a missing laptop, the box is full of blank paper.. The package come was properly packed but no flipkart brand is there.. Only flipkart invoice is there..
It's worsted experience with flipkart
I'm already complaint about it
But didn't get any positive feedback from flipkart
Please look into it
Thanks
Samarpan bhowmick
Samarpan. [protected]@gmail.com

I had purchased a phone on flipkart and its touch wasn't working properly so i was given a replacement and again the replacement phone is also giving me problems so i don't know if they give defective on purpose, i have raised a return request and it's still in processing from so long they are adhering to their their end and their customer care support is anything but supportive and is the most pathetic customer care i have come across. I was assured on call (Which is recorded) it would be picked up on or before 21st, dec 2018 and refund would take place within 1 business day, but i haven't heard from them still. The way you conduct business is terrible if you you can't follow your own policy then you should shut down and not cheat the indian consumers.

Sir

As per the statement please find the details below also will be attaching the screenshot of the statement

Fp emi 01/06 (Excl tax - 223.[protected].00
Interest on emi - 1234.9

As per the deal in flipkart
110508.00 was the product price in which they gave emi discount of - rs. 4392.00
And 4000 was discount for paying through sbi card

Now i am being charged here is 1234.9 as interest which when calculated x 6 installments it comes to rs. 7409.4. Now for the phone which costs 110904.00 i am paying 118313.00 please justify how is it no cost emi when i am being charged interest. My emi should be just 18484.00 why this interest on emi is charged when it was no cost emi

This is a very serious issue first of all i say to all people don't trust with flipkart company because they sell diffective item to the loyal customers. I am the recent victim. I ordered the boat bass head 220 earphone rupees 599 color red the product arriving detail not showing in my account only show the msg product is dispatch. After 4 days the product is gave me by the flipkart curior boy and the product is recive by me and finally i open my product and suddenly i was shocked the earphone right side wire is damage to the joint and only one left side earpiece is work so i decided i am do the refund process and i swear i am not purchase any product to flipkart in future if my refund or replacement does not done by flipkart.

Respected sir
Please help me regarding my mobile replacement/refund. I purchased 1 mobile asus zenfone max m1 6788/-from flipkart, but same delivery date to till mobile have many hanging issues, i complaints 20 times flipkart care but they have no taken action regarding my mobile.
Mobile have 10 days refund/ replacement policy. Flipkart customer care executive says flipkart have no warranty flipkart only selling partner.
But i am paid money only flipkart website.
Please help me
Vikash
[protected]@gmail.com
Mob-[protected]-[protected]

I order one apple watch series 3 worth rs 30999, with order id od[protected].
I received an empty box on 17th dec... Same moment i raised a complaint against same...
But i got reply by flipkart saying
We’d like to let you know that your request for a replacement of cannot be fulfilled by the seller as the courier partner has confirmed delivery of the item to with the product being intact.
They rejected my replacement request without provide me resulution so plz look into this i want my money back
Flipkart is duping us they just take unnecessarily time to harrass us on the name of resolving issues at last they say that sorry we can't help it.

Dear sir
Please replacement my defective mobile.
In this very hanging issue, i m sending hanging clip.
I m complaint 20 times flipkart no action taken.
Please help me.
[protected]@gmail.com
Mob-[protected]-[protected]
Flipkart customer care executive send fake mail, he said i m tried to call but not reached. But i have no missed call & call received please take necessary action for this sir.
I m reply this mail [protected]@flipkart.com

Sir mujhe compny ne y msg kiya aap ne y offer jeeta h jisse mujhe Bola Gaya ki 8000 rupaya Ka aap ragustretion karayiye mene unko 8000 rupye deposit v kiya par koi mujhe unhone paisa transfer nai Kiya y Jo company ke taraf se bheja Gaya mesege h
Dear customer,
congratulations! your order number won the first prize that is TATA SAFARI(RS- 12, 50, 000.00/- ) in lucky draw from our company Flipkart offer department
FOR any enquiry our helpline number :- [protected]
Sir is a/c no. Par mene paise transfer v kiye h jiska mere pass pruff v h
Ye unka a/c no. H jisme mene paise transfer kiye
Name-Mr Haidarbhai Kajediya
A/C: [protected]
(S. B. I)
IFSC CODE-SBIN0060070

Is no.se mujhe call v aye or bola filpkart se athikari bat kar raha h hu no.[protected], [protected]

Sir mujhe compny ne y msg kiya aap ne y offer jeeta h jisse mujhe Bola Gaya ki 8000 rupaya Ka aap ragustretion karayiye mene unko 8000 rupye deposit v kiya par koi mujhe unhone paisa transfer nai Kiya y Jo company ke taraf se bheja Gaya mesege h
Dear customer,
congratulations! your order number won the first prize that is TATA SAFARI(RS- 12, 50, 000.00/- ) in lucky draw from our company Flipkart offer department
FOR any enquiry our helpline number :- [protected]
Sir is a/c no. Par mene paise transfer v
Name-Mr Haidarbhai Kajediya
A/C: [protected]
(S. B. I)
IFSC CODE-SBIN0060070

Is no.se mujhe call v aye or bola filpkart se bat kar raha h hu no.[protected], [protected]

I am Harshita Gupta and i have an account on Flipkart.
Recently, i purchased a mobile on 6th December, 2018 from Flipkart and it had some issues with hanging.
So i raised a request for replacement for my product regarding hanging issue.
Everything was sorted. Technician visited.When the delivery man came to deliver my product in the exchange of old one on 15th December, 2018, the old mobile got slipped from his hand and its screen broke. I told him that it was totally his mistake. He didn't give me the new product and told me
to cancel my current request and raise a new one.
He left.
I have two witnesses who saw that the mobile slipped from his hand.
I cancelled my return request and the people from customer care said it would take 24 to 48 hours to update that request.
48 hours have completed.
I called them more than 7-8 times and i also told them that my replacement
policy is valid till 17th December, 2018 so please update that cancellation request ASAP.
I also mailed two times regarding this issue.That's why i had to take this step to mail you personally.
I am frustrated with this problem.
I want my product to be replaced with the new one because it wasn't my mistake that the product got damaged by the delivery man and he also didn't
give me my product. I have also talked to technical and senior faculty of flipkart but nothing has happened yet.
The senior faculty raised a request regarding screen damage on 20th December but it has been rejected.
The replacement request has been rejected two times. I have also attached a screenshot with it.
Report this issue.
I have also written an e-mail to the grievance officer and cs head of flipkart.
ORDER ID- OD[protected]
Please take a action upon it ASAP and replace my product.

This ALONZO SH-12 headphone was purchased from Flipkart. Delivered yesterday night. It was much below expectation. The charging point was also defective and it was not charging continuously.
Asked to cancel the order but I have been informed that the order can not be cancelled. It can only be replaced.
Order No:-OD[protected] dated:-18.12.18.
Delivery date:-20.12.18
Request you to cancel my order and refund my money back.
I have already raised a complaint to National Consumer Helpline vide complaint number:-1065175 dated 21.12.18

I made below complaint on november 5th 2018 after 18th november, i received the call from flipkart and they promise me will refund in 7 days, and ask my bank details after i sent the details, they simply asking more details, i sent all the required details. After they dont sent any replies and update. I did lot follow ups also. Its marked as resolved please find the attachment of my email conversation with flipkart, they did not close the issue. How they are cheating professionly.

Totaly waste of time and my hard earned money. Please find below conversation with flipkart in emails how they are asking same details in differnt words, still no reply and refund (In the email date and time clearly mentioned.

Od[protected] [incident: in[protected]]

Flipkart you should answer on this issue..

On monday, november 26, 2018, customer support wrote:

Dear customer,

Greetings from flipkart!

Order id: od[protected]

This mail is with regard to amirtharaj's post on social media. As per the telephonic conversation, please write to us with the account details listed below so the seller can refund the amount to your bank account:

1. Account holder's name (Should be the same as registered for the order) -

2. Bank name and branch -

3. Account number -

4. Ifsc -

Awaiting your quick reply!

Regards,
Suvankar samal
Team social media
Your query[protected]:38:14)
Bank account number - [protected]
A/c holders name - amirtharaj j
Ifsc - utib0000083

After receiving a replacement item still i have a same issue i[censored] want to
Check the quality of that item call on [protected] my father's number.

Due to my job i came saudi arabia on 23rd november my saudi mobile number
[protected].
Your query[protected]:22:16)
Bank account number - [protected]
A/c holders name - amirtharaj j
Ifsc - utib0000083

After receiving a replacement item still i have a same issue i[censored] want to
Check the quality of that item call on [protected] my father's number.

Due to my job i came saudi arabia on 23rd november my saudi mobile number
[protected].
Your query[protected]:21:42)
Bank account number - [protected]
A/c holders name - amirtharaj j
Ifsc - utib0000083

After receiving a replacement item still i have a same issue i[censored] want to
Check the quality of that item call on [protected] my father's number.

Due to my job i came saudi arabia on 23rd november my saudi mobile number
[protected].
Your query[protected]:21:22)
Bank account number - [protected]
A/c holders name - amirtharaj j
Ifsc - utib0000083

After receiving a replacement item still i have a same issue i[censored] want to
Check the quality of that item call on [protected] my father's number.

Due to my job i came saudi arabia on 23rd november my saudi mobile number
[protected].
Your query[protected]:14:14)
Bank account number - [protected]
A/c holders name - amirtharaj j
Ifsc - utib0000083

After receiving a replacement item still i have a same issue i[censored] want to
Check the quality of that item call on [protected] my father's number.

Due to my job i came saudi arabia on 23rd november my saudi mobile number
[protected].
Flipkart customer support[protected]:15:09)
Hello,

Greetings from flipkart!

This mail is in regards to the post on social media.

We have been trying to contact you on your number [protected]. However, there was no response.

Please reply to this email if there are any alternate contact number and a convenient time between 9am - 9pm, so that we can arrange a call back to you to address the concern to ensure a prompt resolution.

Awaiting your quick reply!

Regards,
Kashif khadri
Team social media
Flipkart customer support[protected]:15:14)
Hi amirtharaj,

Greetings from flipkart!

This mail is in regards to the post on social media.

We have been trying to contact you on your number [protected]. However, there was no response.

Please reply to this email if there are any alternate contact number and a convenient time between 9am - 9pm, so that we can arrange a call back to you to address the concern to ensure a prompt resolution.

Awaiting your quick reply!

Regards,
Soniya j
Team social media
Flipkart customer support[protected]:36:49)
Hi amirtharaj,

Greetings from flipkart!

This mail is further to your post on social media.

We tried to get in touch with you on [protected] to discuss about your concern but couldn't reach you.

Request you to share an alternate contact number or convenient time to discuss this further.

Awaiting your quick reply.

Regards,
Sitara huilagol
Team social media
Flipkart customer support[protected]:56:42)
Hi amirtharaj,

Greetings from flipkart!

This is in reference to the complaint on consumer forum.

We're sorry for the trouble you had to go through. As discussed over the call kindly get back to us with the below mentioned details so that we will take return request for refund.

1. Bank account number
2. Account holder name
3. Ifsc code

Awaiting your response!

Regards,
Abullise sekerdey
Team social media
Flipkart customer support[protected]:35:39)
Hi amirtharaj,

Greetings from flipkart!

Order id: od[protected]

This mail is further to your post on social media.

We tried to get in touch with you on [protected], to discuss about your concern but couldn't reach you.

Request you to share an alternate contact number or convenient time between 9 am-9 pm to discuss this further.

Awaiting for you quick reply.

Regards,
Tanmaya swain
Team social media
Flipkart customer support[protected]:47:10)
Hi amirtharaj jayabal,

Greetings from flipkart!

Order id: od[protected]

This mail is further to your post on social media.

We tried to get in touch with you on [protected], to discuss about your concern but couldn't reach you.

Request you to share an alternate contact number or convenient time to discuss this further.

Awaiting for you quick reply.

Regards,
Karthik gouda
Team social media
Flipkart customer support[protected]:07:54)
Hi ajaya,

Greetings from flipkart!

This is in reference to the complaint on consumer forum.

We're sorry for the trouble you had to go through. As discussed over the call kindly get back to us with the below mentioned details so that we will take return request for refund.

1. Bank account number
2. Account holder name
3. Ifsc code

Awaiting your response!

Regards,
Barkat ganie
Team social media
Ent: in[protected]]
To: customer support

Flipkart you should answer on this issue..

On monday, november 26, 2018, customer support wrote:

Dear customer,

Greetings from flipkart!

Order id: od[protected]

This mail is with regard to amirtharaj's post on social media. As per the telephonic conversation, please write to us with the account details listed below so the seller can refund the amount to your bank account:

1. Account holder's name (Should be the same as registered for the order) -

2. Bank name and branch -

3. Account number -

4. Ifsc -

Awaiting your quick reply!

Regards,
Suvankar samal
Team social media
Your query[protected]:38:14)
Bank account number - [protected]
A/c holders name - amirtharaj j
Ifsc - utib0000083

After receiving a replacement item still i have a same issue i[censored] want to
Check the quality of that item call on [protected] my father's number.

Due to my job i came saudi arabia on 23rd november my saudi mobile number
[protected].
Your query[protected]:22:16)
Bank account number - [protected]
A/c holders name - amirtharaj j
Ifsc - utib0000083

After receiving a replacement item still i have a same issue i[censored] want to
Check the quality of that item call on [protected] my father's number.

Due to my job i came saudi arabia on 23rd november my saudi mobile number
[protected].
Your query[protected]:21:42)
Bank account number - [protected]
A/c holders name - amirtharaj j
Ifsc - utib0000083

After receiving a replacement item still i have a same issue i[censored] want to
Check the quality of that item call on [protected] my father's number.

Due to my job i came saudi arabia on 23rd november my saudi mobile number
[protected].
Your query[protected]:21:22)
Bank account number - [protected]
A/c holders name - amirtharaj j
Ifsc - utib0000083

After receiving a replacement item still i have a same issue i[censored] want to
Check the quality of that item call on [protected] my father's number.

Due to my job i came saudi arabia on 23rd november my saudi mobile number
[protected].
Your query[protected]:14:14)
Bank account number - [protected]
A/c holders name - amirtharaj j
Ifsc - utib0000083

After receiving a replacement item still i have a same issue i[censored] want to
Check the quality of that item call on [protected] my father's number.

Due to my job i came saudi arabia on 23rd november my saudi mobile number
[protected].
Flipkart customer support[protected]:15:09)
Hello,

Greetings from flipkart!

This mail is in regards to the post on social media.

We have been trying to contact you on your number [protected]. However, there was no response.

Please reply to this email if there are any alternate contact number and a convenient time between 9am - 9pm, so that we can arrange a call back to you to address the concern to ensure a prompt resolution.

Awaiting your quick reply!

Regards,
Kashif khadri
Team social media
Flipkart customer support[protected]:15:14)
Hi amirtharaj,

Greetings from flipkart!

This mail is in regards to the post on social media.

We have been trying to contact you on your number [protected]. However, there was no response.

Please reply to this email if there are any alternate contact number and a convenient time between 9am - 9pm, so that we can arrange a call back to you to address the concern to ensure a prompt resolution.

Awaiting your quick reply!

Regards,
Soniya j
Team social media
Flipkart customer support[protected]:36:49)
Hi amirtharaj,

Greetings from flipkart!

This mail is further to your post on social media.

We tried to get in touch with you on [protected] to discuss about your concern but couldn't reach you.

Request you to share an alternate contact number or convenient time to discuss this further.

Awaiting your quick reply.

Regards,
Sitara huilagol
Team social media
Flipkart customer support[protected]:56:42)
Hi amirtharaj,

Greetings from flipkart!

This is in reference to the complaint on consumer forum.

We're sorry for the trouble you had to go through. As discussed over the call kindly get back to us with the below mentioned details so that we will take return request for refund.

1. Bank account number
2. Account holder name
3. Ifsc code

Awaiting your response!

Regards,
Abullise sekerdey
Team social media
Flipkart customer support[protected]:35:39)
Hi amirtharaj,

Greetings from flipkart!

Order id: od[protected]

This mail is further to your post on social media.

We tried to get in touch with you on [protected], to discuss about your concern but couldn't reach you.

Request you to share an alternate contact number or convenient time between 9 am-9 pm to discuss this further.

Awaiting for you quick reply.

Regards,
Tanmaya swain
Team social media
Flipkart customer support[protected]:47:10)
Hi amirtharaj jayabal,

Greetings from flipkart!

Order id: od[protected]

This mail is further to your post on social media.

We tried to get in touch with you on [protected], to discuss about your concern but couldn't reach you.

Request you to share an alternate contact number or convenient time to discuss this further.

Awaiting for you quick reply.

Regards,
Karthik gouda
Team social media
Flipkart customer support[protected]:07:54)
Hi ajaya,

Greetings from flipkart!

This is in reference to the complaint on consumer forum.

We're sorry for the trouble you had to go through. As discussed over the call kindly get back to us with the below mentioned details so that we will take return request for refund.

1. Bank account number
2. Account holder name
3. Ifsc code

Awaiting your response!

Regards,
Barkat ganie
Team social media

Fwd: od[protected] [incident: in[protected]]
Order id: od[protected]

I bought panasonic mobile p960 delivered on 1st november, the mobile screen is defected and microphone not working properly when i raised the replacement, i received from flipkart customer care and they are explaining about change settings im wondering how settings change the screen quality, they are avoiding to replacement.
The customer care representative saying we cant proceed further and he is communicate like a robot saying same thing again and again without hearing what we are saying

Flipkart blocked my account on november 8th which consists of rs.8999 worth gift card. I have escalated the issue to the flipkart customer care service and to the concerned team, but there is no response from their side. Then i register a complaint on consumercomplaints.in after that the flipkart executives continuously call to me and asking for 48hours, 24 hours time only. But today they call me and said that we are not return your gift cards as you purchase it from merchant site. If this is the solution they told me that on nov 8th itself. But they are wasting my time and i am fully depressed by their answer. I have paid the first emi of the gift card also. I asked the merchant site who provided me the gift card, they also told me that as you are added the gift card to flipkart account we are not help you in this issue. Please help me to get back my gift card or my money. Please do justice for me.

I received the message in the early morning dated 21/12/2018 "you 1st winner flipkart online shopping 1st prize (Mahindra xuv500) amount prize rs-14, 85, 000.00 service charge rs - 8, 500/- contact me - [protected]" and at 10 am i received a phone call from [protected] about winning of prize and share details of bank and others so we credit the same in your account. I allready contacted and raise a complain on customer care number [protected] at 11.20 am. I request customer care and also other department look into matter and take the necessary action against the caller.