Flipkart Complaints & Reviews

I had ordered a stuffed ball on dec 1, 2018 which was delivered by flipkart on dec 7, 2018. Order id od[protected]

On dec 8, 2018, i requested return of the product as it was damanged/torn from two or three places. Return id[protected]

On same day i received a message from flipkart that my return pickup has been cancelled. However, i have not cancelled the return.

On dec 12, 2018, i received a call from flipkart and i again requested return of the product.

Now on dec 13, 2018, i have received a message from flipkart that i can't return the product as per their return policy.

I used to make purchases on flipkart very frequently, but after this incident i'll refrain myself from doing any purchase from flipkart and also recommend others to be very cautious from such kind of frauds.

My registered email id and mobile number has been changed, the hacker bought using buy now pay later option and the bill was sent to me of rs.15364/-
I have immediately given complaint to flipkart stating all the information many times but no action taken from flipkart side instead they said it will be resolved by 48 hrs and by now it is already 3 months and now flipkart is asking me pay the money. The thing which is very scary for me is flipkart still not taken any action against the hacker even after providing the hackers mobile number and if this continues hacker will continue to buy under my account.
Date:27/10/2018
The suspected hacker number is [protected], this i received as a mobile number change notification in my gmail.

Please help!!

I purchased Yonex Badminton shoes from flipkart on 3rd Oct, never thought of being cheated by supplying duplicate product from such a reputed e commerce site and so never verify if it is original or duplicate.

after contacting flipkart, i told them i am being cheated with duplicate shoes. they simly denied to take any responsibility and told me that they will take care that you are not being cheated next time!!! I told them this is fine if the product is original and i am complaing after return period is over. But this is a duplicate product. Answer was the same.

Never thought of they will take part in such cheating and selling duplicate products. Let me give another proof. I ordered Jaquar shower order id OD[protected] on flipkart on 11Nov, i had doubt about it originality, so before placing order i e mailed them and asked about the originality and warrenty of the product. they never gave straight answar and told me that i can always return, i told them yes i can return but if not original i don't want to go through all this hassel, as i said never recd straight answar. i ordered and found it is a duplicate shower. i returned and told them this is a duplicate product, if you believe in fair practice, Please do the inspection and remove it from your site so other customer are not being cheated.

what they did is still selling the same product on their site even today.

Then i thought of giving a review what has been happened with me on site. to my surprise my they are filtering the reviews and not displaying negetive reviews on their site. i tried submiting a positive review, it was displaying immediately.

TV installation is not done since a 7 days. I have ordered LG HD ready Smart TV 32 inch from Flipkart which was delivered within 2 days (05th dec, 2018 delivered) as promised. but as promised in the website installation was not done within two days from delivery of the product. I have been following up flipkart since 8th of this month and they have given me a timeline of 13th dec 2018 for the installation. Even today as it falls to be the last day I called flipkart customer care and the person informed me that the task of installation would be done by LG person and flipkart is following them up to get it installed. I have all the recordings with me which I can produce if required.
Details of my order no is as follows, OD[protected]. resolution required by the end of the day.

Dear flipkart,
I tried resetting the password with my email and as well as with phone number none of working, i cant able to reset my password, what's going on that i don't know every time i try to do resetting password it gives error "unable to update password please retry"
Can you please solve this problem

Looking forward to your response
Thanks
Piyush dolar

Below mail for your confirmation. But still they are not take any actions. They told your mobile number is not working. But i have two mobile numbers. Already i gave them my two mobile numbers. But they are delayed for some reasons. I think they are trying to cheat. I have this issue last one month. Still they are not taking any actions.

Your confirmation mail:

Your complaint has been forwarded to flipkart internet pvt. Ltd. Customer service. You should receive a reply from the company representatives within several days.

Please login to your account to view and update the status of your complaint.
To view your complaint on consumercomplaints.in click here

We sincerely hope your issue will be resolved as soon as possible!

Kind regards,
Consumercomplaints.in team
We are here to help

My Flipkart account id with [protected] was hacked and the mobile number and email id was updated to another mob and email.Even after complaining for several times the customer care never resolved my problem.It was then showing no account with this mobile no. and email so I created a new account with same mobile no.[protected] as one customer executive told and was using that account and also had several orders with that account.But now firstly I was unable to login and even unable to update the password but after sometime got logged in account but saw that there were 3-4 orders with paylater which I hadn't order and also my orders were missing from that account.Now I am receiving the messages to pay dues of paylater of 4769 Rs which I hadn't use and they are calling me all the time like harrassing me.

Hello sir,
Jese ki me apko btana chahta hu ki mene phle bhi apni problem register krwai tha ki mera item missing tha jiske regarding mujhe flipkart n contact bhi kiya tha or kha tha ki hm apka problem 48 hours m solve kr denge lkin abhi tk koi action nhi hua na hi mera refund provide kraya h or iske sath hi mere order ka return krte hi meri id bhi bnd kr di jis pr m login nhi kr pa rha hu. Or ye log bolte h ki high no of returns ki vjh s aap login nhi kr skte or aap return nhi kr skte jb mene saman kharida tb to nhi likha tha ki ab aap ise return nhi kr skte jb vha pr police di thi to applicable honi chahiye na to ye flipkart hmre sath bhut bda dokha kr rhi h or apna maal hme jabrdasti thop rhi h or to or mera missing product ka abhi tk refund bhi nhi provide krwaya h mene apni last complain 5december ko yha ki thi abhi tk mujhe koi return call nhi aya 1 call k bd na hi meri problem solve ki. Sir m bhut poor family s hu sir please meri help kijiye or mera refund krwaiye. Mere pass custmer excutive s bt hui thi kavita unhone kha tha hm apko 48 hours m solve krenge lkin koi update nhi diya abhi tk aj pure 1 week unke ye promise kre hue.

Delayed delivery of order no od[protected]
Which was to be delivered by 12/12/18 7-10 pm.
I was not updated regarding the delivery of the same.

On contacting the customer care they said order is shipped and delivery is delayed.
I would like to question the lethargic attitude of flipkart and the seller regarding the important order.

On further questioning the customer care executive mr khemraj apologized me for the delay. He again gave me a date of 17th dec.
I would like to question that who will compensate for my loss of so many days.

There is no reason provided for the delay of one week.
Such kind of pathetic customer service is not expected from an esteemed organization like flipkart.

Hi,
I bought a iffalcon certified android 79.97cm smart tv from your website.
Which you delivered the tv on 08/12/2018. One week has gone but no one come for the installation. Always i am getting the message that engineer is not available. If you don't having the enginner, so why you are doing the work. Don't make the fool always.

Regards
Shashankshekhar s rai

Dear sir,

I purchased 4 shampoos of make l'oreal professional anti dandruff, it was delivered on 18.11.18. At that time, i was out of town. When i come back to my home town in december, i found that the product delivered by flipkart is duplicate. I am regularly using l'oreal anti dandruff shampoo. So when i opened it, i easily recognised that shampoo is duplicate. Flipkart is doing cheating with customers by delivering wrong and duplicate product. Giving discount and deliver wrong product.

Please check the product, also check cheater vendors.

Refund me the charged amount.

Regards

Ashishkumar patel.

Someone hacked my flipkart account and changed mobile number and email id. i tried to retrieve the account but it said your login id is invalid. I have raised a concern with the customer care but they didn't respond me on time. Now my cardless credit has been used and i got the bill to pay by 15th DEC

I have ordered this product the following problem with them and raised return. The reason mention along with the orders. Flipkart has blocked my account. I want my account to be reinstated.

Od[protected]oakley holbrook sunglkasses glasses - rs7910
Od[protected]philips hair dryer - rs1399
Od[protected]boat nirvaana-rs2749

Regards,
Dinesh

Some shopped from my flipkart account for Rs. 4080 by pay later service. Today I received bill on email asking to pay it. I complaint to customer care but they said you have to pay it, as it is purchased by you. I received automated call also saying your account is suspended. Shopping was done on 14.11.2018. Product is delivered in Banglore. I live in nagpur.

I was unable to login into my account. after giving the credentials, it is showing Login is Unsuccessful, please try after a minute.
As a reply from customer care after raising a compliant, they answered that your account is locked and please Create a new account and the reason they mentioned is reselling of products that i ordered, i am not going to accept this information. so i replied to that mail for justification..as the issue is continuing from the past week on wards.

Dear Sir,
I bought Nokia 6.1 Plus (White, 64 GB) mobile phone through FLIPKART & delivered on 8.11.2018 8:00 PM and once usage the mobile found that wifi is not functioning the same informed to Flipkart on 9.11.18 with return / replacement request. Instead on replacement, it was advised to check settings and call closed from FLIPKART end.Then observed mic problem on 28.11.18, same communicated to FLIPKART with return request. FLIPKART advised to approach near by authorized service center at nellore. Accordingly self handed over the device and the service center confirmed that the phone mic is having manufacturing defect and will be replaced within 7 days. But even after 15 days not getting any prior response from service center about the receipt and replacement of mic.

Self escalated the issues to FLIPKART on 08.12.18 evening and quoted my 09.11.18 communication on replacement. FLIPKART confirmed that it will be resolved by 12.12.18 or replacement.

Further self communicated to FLIPKART on 12.12.18 on the same for immediate replacement as no response.

Requesting you to intervene the above issue & resolve it please and I need value for my money.

Note : Related mail correspondence enclosed herewith.

Regards
Praveen Kumar
+91 [protected]

My orders
Od[protected]
Contact no.[protected]
Email id. [protected]@hotmail.com
I bought, bar codes embroidered fashion art silk saree (Beige) from flipkart.com worth rs. Of 1, 59, 999 on 16 nov 2018. Because of quality issue i didn't like the product and it was create to refund requst. The delivery boy has came to my doorstep and has taken back my bar codes embroidered fashion art silk saree (Beige) next day. On 4 th dec 2018, i got a message from flipkart.com saying that "your refund has been initiated and it will be credited to my bank account in next 6 to 7 business days"

I waited till but didn't get the message for money refund from my bank account. I called flipkart.com and the way they responded was shocking for me. They always told me refund done, need to contact bank and bank reply not refund any amounyt, i m always call to flipkat but they always told me refund will be issues after 24 hours, its fake wards, i am loshing my confident, i am mentally harasing from flipkart, plz help me in this case

Consumer case id:1049829

I have received a defective tv (Fully broken monitor) from flipkart. When the installation guy came to install he found it is defective one and requested replacement. Flipkart accepted replacement and they have given a pickup date as 11th december 2018. Still nobody came to pickup the product

Order id: od[protected]
Order placed : 24th nov 2018
Defective product received: 29th nov 2018
Replacement id:[protected]
Pickup promised date: 11th dec 2018
Complaint registration date: 12th dec 2018

Please help me to get the good product or refund the money

Flipkart is just a name, there is nothing init. You guys are not worth to give any orders, you dont know how to give customer's service. I ordered my phone on 6th of dec and today is 12th dec and you are saying that there was not respond from my side, what is the proof. I have proof that there was no one at my office for the delievery and if not you should have call, why you guys take number then, if you dont call. Worst site to buy something and i would personally tell everyone not to buy things from flipkart, i would rate you guys in minus. Such a bad experience in this and you guys dont deserve, i have so many things in life rather then calling in customer care every morning and listening to crap, which is lie by them, yesterday i called in customer care, that guy in customer care told me that i am putting your request in priority and next day i am getting the message that your order is cancelled, like what you guys think that we are fools sitting here. I will strictly look into this, i will take actions.

My account details :- [protected] email address :- [protected]@gmail.com
Recently i purchased a bluetooth speaker named boat stone 700 bluetooth speaker from flipkart seller name retailnet i am telling truth when i take a look at the box one side of seal was open when i unboxed it the main item speaker was not there is not there i placed return so they blocked my account i got 36 coins on my flipkart plus account how can flipkart block me account resolve my issue as soon as possible please