Flipkart Complaints & Reviews

This is a formal notice regarding below issue before filing case in consumer court.

I had ordered redmi 6 pro mobile on flashsale by flipkart on 23th nov 2018. Complete payment of 12999 rs was made online through netbanking.
On 25th nov i received a package phone glass completed damaged. I requested return as per the procedure on dec1. I received message stating that i will be contacted within 72 hours.
I wasnt contacted via phone till 1th dec. On speaking with customer service executive he said email is been sent and they are awaiting revert. On reverting the email ;i received email from flipkart stating that there is unusual return history on my account hence they have blocked my account and rejected return request.
I have sent an email asking for any orders that were returned previously from my account as this is not the case. Flipkart has not yet bothered to revert on same.
I am unable to login to my account hence unable to chat with customer care.
I have been trying to get through on toll free number [protected] for past 4 hours. To my surprise its been busy. This is most worst experience of flipkart. I have been harrassed enough for 5 days without proper customer service/resolution.

I hereby give you 24 hours to contact me and resolve my query.
If no revert than treat this as a notice before filing complaint in consumer cour

I have placed the order of sony earphone and my product is duplicated and used. I am complaining for the same since 7 th dec. And i am not getting proper resolution and i was always fooled by your representative, please take care of it asap. Representative didn't submitted my return application and they even didn't told me about the progress of my application, every time i contacted the person told me to wait for another 24 hours.

I have network issue and battery issues in my mobile.

I have attached the tech visit person video & photo. You all can simply see that he came with no measuring equipments for testing the mobile. He came took the photo of imei number and he got a phone call. He spoke in that after that he said i will update the status. I did not understand for what purpose he came.

When i spoke with the customers care team he updated like every thing is good in the phone customer is not satisfied. I informed to him he forwarded the call to exclusion department he leassoned everything and he disconnected the call with out giving any response.

This is the way flipkart is cheating the customers. To schedule the tech vist they took one month.

My humble request please do not by any mobile or anything thing from flipkart they are giving defective products and after that not responding to the customers.

I am facing with flipkart many times the same.

I have raised the complaint on 3rd september 2018. From then they are saying that they are raising for tech visit, no one is coming and i did not received any update as well finally when contact the customer care support they say simply tech visit is cancelled with reason customer is not available. (But they did not called me or nothing).

Like that for a month use to reschedule and they will not come. Finally they came for name sake on 2nd october 2018 and i not even seen the mobile condition.

Like this they took 60 days and finally they are asking to visit samsung service centre.

Not great mobile from samsung with respect to price.

Even after watching this video also there is no response from flipkart guys.

They have schedule tetch visit and tech visit person updates there is issue in the phone but finally flipkart called me and said they are not replacing it.
Flipkart and seller together playing dramas by selling faulty and duplicate products.

Please do not buy anything in flipkart

Flipkart is a scam. My order got returned stating that my address is wrong where as a product belonging to the same cart got delivered to my address without any hassle. I called flipkart customer care around 12:10 am of 12/12/2018 and i was connected with a female customer care executive "khadija". She gave me pointless reasons and said that they have done all that they could but they are lieing because they can easily call the courier service and tell them to give me my product for which i waited 5-6 days. I have the call recording with me and i am willing to share that recording if i am promised some action might be taken against flipkart.

I have been a flipkart customer for the last 4 years and now a flipkart plus customer. Yesterday i got a mail from flipkart citing that my account was blocked as my purchase trends shows that i have been reselling products bought from flipkart. This is totally false as majority of my order was delivered to my home address and are being used for my personal use. You can check my order history and delivered address. There might be one or two exceptions during big billion day sale as i had brought mi tv for my staff as he didn't have a flipkart account. Also for my last order i gave my friends address as i wont be available at home for 5 days as i was out of station for a business meeting. But the order got cancelled citing the above reason. Rest everything in my order history was delivered to my home and are being used by me or my family. I can assure you that i have not violated any rules and kindly ask flipkart to reactivate my account as i have been a loyal flipkart customer for the last 4 years and continue to be like that in future.

Shinadh showkathali
Shinadh.[protected]@gmail.com (Registered email address)
[protected] (Registered mobile number)

I have purchased IFB 6kg washing machine order ID OD[protected] from Flipkart on 8th Nov 18. As product was not delivered on promised date 20 Nov 18 hence which is modified to 23 Nov.18 as I raised complaint. however my product is not delivered by Flipkart, Flipkart representative told me seller not sent product hence suggested by customer care that 'customer should cancel order', but I refused to cancel. Finally Flipkart cancelled my order refund request generated without any my concern. I have taken it generously even after harrassment. As per policy my money would refund in 3 business days but money is not refunded to me yet. Hence I have called to Flipkart customer care, then got again new answer, that is ' courier company not delivered product hence it will return back to seller and then we ( filpkart) will refund money upto 4 TH Dec18 ' funny answer by Flipkart.
The money is not given for personal use of Flipkart.
I have called number of times n mailed number of times not getting any clear answer just confusing answers and robotic mails.
Till date 11dec18 money not refunded. Flipkart now given me bank reference number which is invalid as told by axis bank .

I dont know why but my product is getting misrouted again and again...and they dont even try to contact me...im ready to go to their nearest pickup centre which is within a km of my address but they are not willing to give that either...the customer service and logistics service sucks...see the delivery date and 11 december is almost over...flipkart sucks

Pls Frnd don't buy anything in Flipkart . They blocked my 2 accounts without any intimation how can they do that and now they r not even attending my response through calls, texts, e-mails . & That to u r sending fake products & i received it twice . How can u do this u don't have shame r what is don't know if need my 2 accounts back thx pls help me to get out of from this

Ordered on 26th oct 18. It's been 55 days and i haven't received my product yet. I am highly disappointed with the support provided and fake promises. Flipkart didn't meet the delivery promise date for almost 2 months. Very unethical behaviour from the flipkart customer care as well. I have already made payment of rs.12349 as there was no option of cod. Now they are aren't delivering my product neighter they are providing refund.

I had ordered a apple i phone 5s silver in year 2016 and flipkart delivered letv mobile costing 10000/- where as i paid 17500 rupees for i phone what actually i ordered. Payment was done online through credit card at the time of buying online on flipkart websit. However when i recieved a product i told to delivery boy to open the box but he denied that we are from courier company so you open or not open it will not be as important as we cant do anything.
When i opened the box after receiving i was shocked when i found wrong product of letc mobile which cost was around 10000/- but billing details was for i-phone 5s silver when i called to flipkart customer care i was told by agent to allow us 24 hrs time to investigate the matter. It is now more than 2years but no resolution given by flipkart and when my lawyer sent the, m notice o[protected] they replied that flipkart is not responsible for any fraud as mobile was sold buy third party but my question is when flipkart is advertising the product and taking the payment of product how come they can deny to sort out the issue and how come they ran away like this.

I called up 100 time to flipkart customer care number but always agent kept me on long hold and after that give me answer it will take 24hrs to resolve the issue.

I have sent multiple e-mails too but no solution given by flipkart.

I humbly request you to take strict action against this frad and cheating which done by the flipkart.

Reghards,

Naresh kumar meena

Todqy i got a call from [protected] and message whose screenshot attracted with this email. Person on call told me tha same that was written in message and asked me to deposit some money for registration in an flipkart account number. I easily evaluated him as a fraud and deny to deposit money. But problem is that, how that person got to know my order details infact every detail of my order. I have call recording for the same. Is flipkat sharing our data for such fraudulent activities? Want to know what really going on. Now is it safe for us to use flipkart.

Respected sir/ma'am,
I had placed an order and wasn't satisfied with the product as the product was completely different from the description and had requested for return of the product and haven't received any reply from your side so i request you for the refund and return of product. So please take the issue into consideration.
Thank you for the help.

Order no:od[protected], received matls on 26.11.18 suppossed to install within 30thnov, complained lodged on 30.11.12, 5.12.18.10.12.18 but hometown not responding, refused to provide the docket against the complain, todays also made a complain but they are not responding. Please help to resove the matter, always taking 5days to resolve but not action has been made

I have ordered a dell company laptop and received a lenovo company laptop. It took 15 days to reach me and now when i asked them to replace then they are telling to return and provide refund. But i have purchased during the sale in reasonable price that i cannot miss as now the price has increased by 5-8k. Now i am asking them to send me the right and updated invoice as i cannot claim the warranty of the product. But they are not listening and not responding.

I ordered Lee cooper casual shoes..but Flipkart delivered someone used&dirty shoes..so i requested to return the product & refund my money..two times I given request & at the end of pickup date showing return cancelled in Flipkart application.also many times i spoke to flipkart customer care executives about this matter..but no possitive result...so please do the needful

My shipment number:[protected]
Name: Ragesh V Raj
Mobile number:[protected]

I am not able to update my email account in my flipkart profile. The previous email adress which is registered is wrong and i have no access to it.
While updating the email account it requires otp from new email and otp from old email account and the password but as i have no excess to my old email i account i cannot enter otp.
I have been trying from a no. Of days and i have contaced customer care also but they knew nothing...

Email received from flipkart after complaining That i was not able to login to my account.
"Hello,

We'd like to let you know that your recent order has been cancelled as our systems have observed a trend in your purchase history that suggests that the items you've purchased are for reselling and not for personal use. This would also mean that you will no longer be able to login to your Flipkart account.

Regards,
SUNITA YARAGUDRI
Flipkart Customer Support"

I have always ordered from flipkart for my self, my family or either my colleagues, All delivered goods were means for personal Use only.

Still Flipkart banned my account with False allegation(With Worth Rs 3780 Plus Coins), Initially flipkart Provided Plus account and provoked user to order and plus coins, and once I had plus coins 189 valued 3780 INR . They blocked my account with false allegation, even though none of my single order was resold, even if I told flipkart that I am ready to provide proof for any order that delivered goods are being used for personal purpose only.
Still They are not hearing my requests.

Initially provoking user's to purchase more and more and promising redemption of coins against flipkart gift voucher and more, then suddenly blocking account on Dec 6 2018(whereas no new order was placed from last so many days, last order 18 Nov 2018) with false & base-less allegations without any proof .

I lost my 3780 worth of coins and also can't download my past invoices also, whereas not even a single product was re-sold.
Which completely says flipkart not provided what they promised me.

I ordered 1 mi of note 5 pro mobile flipkart which was delever on december 10 but in that samsung got the keypad mobile, i gave 1169 rupees to the company, but i got a mobile of rs 1200, whose order number is od[protected]
Name - sharad kumar
Mobile number-[protected]
Email id - r. [protected]@email.com
Please take action on flipkart
Please help me sir

I ordered 1 xiomai poco f1 from mobile flipkart which was delever on December 10 but in it samsung got the keypad mobile, i gave 25999 rupees to the company, but i got a mobile of Rs 1000, whose order number is OD[protected]
Name - Ravi Rathore
Mobile number-[protected]
email id- [protected]@gmail.com
Please take action on Flipkart please help me sir

I have purchased sandisk memory card of 32 gb i received it on 6 dec 2018 but its not working better replace it as soon as possible before i register a complaint and it was also there to have an adapter with that memory card but i didnt evn receive that do take a fast step before i take a action. It would reduce faith of people to shop online especially from flipkart and it wont take a long time for a negative impact of it to spread all over. Even though i didnt receive adapter with memory card i hadnt complaint or thought of returning but the height was that even memory card is not functioning