Flipkart Complaints & Reviews

My order redimi note 6 pro has to be delivered on 30th december 2018 but there has been no update so far. I called customer support multiple times and they are not sure what exactly had happened, they only say that team is working on it, some person from logistic team will contact you on or before 4th of january but i haven't received a call from them as well, today i got a message that resolution date has been extended. Nothing is being notified under orders tab of flipkart. Worst service provided by flipkart. A simple sorry will not resolve the issue. No proper resolution provided till date.

Dear all

In augest 2018 i have brought a samsung galaxy note 9 from flipkart there was an offer to get back 6000 rupees in between 20th december 2018 but still today i haven't received the cash back. I have talk to your customer executive she confirmed me that i am eligible to get the cash back by mail. I am sending three screen shot of my purchase and offer details and the confirmation mail send by flipkart. Please help me to solve the problem.

I placed an order for the asus zenfone max m2 phone via debit card costing 10000 along with a mobile cover and tempered glass the whole amounting to a sum total of 10346, the seller cancelled the order and i have been refunded only 10118 while there was no fault on my end calls and emails with flipkart executive are only lengthining the process with false promises of refunding the whole amount. I have brought many products through flipkart never faced such issues.

Hi,

My name dilver and ordered a vu 32 inch led which were reached near my location on 30th of december 18 while, i received a call from gati courier (Sir name chauhan - lady confirmed my address and confirmed that your shipment would be delivered with in a day. I was waiting till 1st of jan 19.

I called to that lady on her mobile number dated 2 of jan 2019 and she replied that come and pick your shipment from here, while discussing she misbehaved and said to cancel my shipment. On same day i called to the customer care at flip cart and narrated whole story, where it was ensured that your shipment will reach at your location.

Today, it is surprised that with out any call, my shipment got cancelled.

It is foolishness how some one for his own ego loss to business. I just called to customer care of flip cart where i got reply that nothing can be done because shipment got cancelled. You may reorder.

What is this, suppose if thousand cases a day if courier will do what about your business.

I want stick action on gati coruier including that lady otherwise i will escalate to md of flipcart.

Regards

Dilver

[protected]

Sent incorrect sunglasses for which refund is not being processed as requested from more than a week now.
Another one is exchange is not being done and asking till january 8 without any update on delivery status. Attached screenshots for the both the issues.

I have been on call with them for couple of days asking for status and every time i call them they are extending maximum time of resolution. Its already more than a wwek and they are making more inconvenience to me by holding my money.

Also they make me irate on calls when i shout they try to disconnect. I feel they want me to get irate so that they can disconnect the call and skip to help by processing refund and replacements.

4 days of mental torture from flipkart for me. Today they even disconnected the call after 1 hour 28 minutes. And also informed it will be disconnected in 90 minutes as per trai rule.

Helpless customer...

I was ordering two items from my kart via bhim upi as payment option (Under heading collect request from phonepe) and order was not placed. But it did deducted my money twice even though order was not placed anywhere.
Failed transactions id are:
1.[protected]
2.[protected]
Please help me out here so i can have my money back as soon as possible.
I already raised this issue on bhim upi but there servers seems to be down and was not helpful.

I have placed order for mobile on wed, 26th dec and expected delivery is 29th dec, i have given order because i want to give it to my friend on his birthday on 29th december.

Order id is : od[protected]

I have already paid rs. 14068 at the time of order.

I have tracked my order everyday and on 29th december delivery status is as below:

Shipment yet to be delivered.
Wed, 26th dec - 3:49 pm - bilaspur - dispatched to bilaspur sort facility
Wed, 26th dec - 3:49 pm - bilaspur - shipment in-scanned at bilaspur sort facility
Wed, 26th dec - 3:49 pm - bilaspur - received at bilaspur sort facility
Wed, 26th dec - 7:38 pm - new delhi dispatched to bamnoli sort centre
Wed, 26th dec - 9:30 pm - new delhi - received at bamnoli sort centre
Thu, 27th dec - 5:50 am - ahmedabad - dispatched to motherhub_ahd
Thu, 27th dec - 10:08 pm - ahmedabad - received at motherhub_ahd
Fri, 28th dec - 10:24 pm - gandhidham - dispatched to gandhidham hub
Sat, 29th dec - 8:26 am - gandhidham - received at gandhidham hub
Sat, 29th dec - 11:29 am - gandhidham - misroute (Other city misrouted)
Sat, 29th dec - 11:29 am gandhidham - misroute (Other city misrouted)
Sat, 29th dec - 8:26 am gandhidham shipment has reached the hub nearest to you.

I called to flipkart customer care on 29th december and asked about my product and they told me that your product is at other city (Gandhidham - 50 km from bhuj) so please cancel your order, i was totally surprised that why should i cancel my order?

I request them that please give me contact details of courier company so i can collect my product from gandhidham but they told me that they have't any information about this...

Dear team, i have already paid full amount and not received product on time, is it your service?

I visited local market to purchase same mobile but they asked for extra 3000 as they have't any offer of sbi which i have received from flipkart & save 2500 and 500 extra for available in their shop as mobile is not available in every store...

Without my any fault i have to pay more 3000...

I have called your customer care but they seems to be too helpless not ready to register complaint neither know what has happened, i felt like i am talking to some robot while discussing issue with them who just no 2 words "sorry sir" and "you are valuable customer" rest why they are there to attend the call they themselves don't know.

As per your website i have to receive mobile on 29th december so i ordered it, now today @ date of 4th january status of my order is cancelled (Automatically - not from my side) and payment status is -
₹13569.0 as refund will be transferred to your original payment mode by wed, 9 jan.

1. Not delivered product on time - problem by your side
2. Your courier partner deliver it to wrong city - problem by your side
3. I can pickup it from gandhidham by my expenses (City where your courier partner deliver by mistake) but your customer team have't any contact details - problem by your side

Requesting you to look into matter seriously and revert me...
My contact number:[protected]

I have been receiving fake calls on behalf of flipkart. And i was able to get down the account number the person was trying to use to fetch the amount. I'm sending you the details i have which is 2 phone numbers and the account number. Please take necessary action i dont expect this from flipkart. And i want legal action against this or else i myself will file an fir regarding this which will defame flipkart only. I want the details of what action flipkart has taken or i will take actions myself.

Actually i deactivated my flipcart account and now i want to reactivate it so its telling to contact you guys, so please lemme know how do i reactivate my account cause i've ordered many things n i need to see the delivery process, and my account is registered from my mobile number. So please consider this and reply me as soon as possible. I want this to get done urgently as i want to see the details of my orders.

Yesterday received mi hrx band watch. The box is in open condition and band watch is already used, it shows old reading and screen got full of scratches. Its so pathetic.

Hereby i’m attaching the pictures of product.
Box got full of dirt and seems like an old one. I purchased it for giving a gift to my colleague. I don’t know how i give in this condition.

Anyways thanks for your pitiful service. Please advise your seller to don’t ever cheat customers. Its the time to moveon to other online services.

Thank you.

Recently i brought redmi note 6 pro. I found issue in hanging, touch is not properly and other few issues. I showed video proof to technician who visited to check the product also but still they are not ready to replace the product, product is 7 just days old. Instead of replacing the product they are providing useless solutions which i have tried several times and not useful.

Hi,

I had ordered 3 different products of beardo brand at discounted price. After placing orders i got message regarding shipment and delivery date. Though when i check it now it is cancelled.

I contacted customer care and had a discussion with mr raunak savani and as per mr raunak product is cancelled because it is considered as bulk order, mind that i had ordered only one quantity of each product.

After few minutes of discussion when i asked can i lodge a complaint for this issue. He says flipkart does not have any procedure for complaints.

I have recording of everything.

I hope i would be able to lodge a complaint and resolve my issue

Hi sir my name is manojkumar sukhdev saah

My email id : [protected]@gmail.com

And my problem is i am unable to update my password.

Last few days my account not opening. I used my old username and password. But it was not opening.

Then i used forgot button and then received code.

Entered the code successfully.
After that it was asking please set a new password.

Then i entered new password. But it was showing "unable to update new password please retry".

Even after frequent follow up with flipkart every two days nothing has happened for the last 25 days.

I was order on sat, dec 8th '18 a prestige pkoss electric kettle (1.5 l, silver) it got delivered on dec 15th 2018. There is problem in kettle cap is not working and switch bottom is very loose and in this switch bottom dropping water that's why the kettle auto shut-off is not working this problem is starting in last 13 days ago. Please resolve the problem quickly.

Recently, i bought a smartphone from flipkart and yesterday it got delivered. I also bought a mobile protection plan with that fone but they didn't enable that plan and when i raise this issue with their customer care, they suspended my account and sent me a mail regarding that I'm a reseller so I'm blocked from flipkart. But i wanna tell you Flipkart that I'm only a customer and i never resale anything after buying from flipkart. So kindly sent me my mobile protection plan because i have paid for that.

I have an ordered Hindware F100022QT Wall Mixer 3 In 1 With Provision
For Both Over Head Shower & Hand Shower With 115 Mm Long Bend Pipe Mixer
Faucet with order No.OD[protected] on 26-12-18 and got the delivery
on 30-12-18. But when opened i saw MRP 3245/- whereas i have paid 3844/- for it.
when called customer care on 30-12-18 they took the complain
and said it will be resolved before 4.30pm on 01-01-19.
but before time CC mailed me for screen shoot of MRP,
which i provided on Jan 1, 2019, 11:52 AM after getting reply
from me they extended time to resolve the issue to 02-01-19, 4.30 pm.but
after said time also issue not resolved
So i called on 03-01-19, at 11.14 AM again customer care,
CC asking for another 24 to 48 hours to resolve the issue,
So i have Complained to National Consumer Helpline with Complain No. 1083726.

On 9th october i booked a refrigerator for 14490 rupees at 6months no cost emi and one prestige cooking set for 1349 (On 1 october). It was big billion day sale from 10th october till 14th october 2018.

After that i tried to book a mobile cover for redmi 4a on those sale days because it was available at 49 rupees which is cheaper than expectation. I tried to order it but it was getting cancelled again and again without any reason. It got cancelled 4 times. Moreover i tried to book that on two addressed coz the cover was for my friend. One on my address and his address. But same cancellation issue persisted on either address.

And suddenly i am unable to login to my account since 21st october. Now even though i want to payoff my emi's i am unable to pay it which is rediculous.

I complained the matter to flipkart customer care, the executive said i can't help you as you account is blacklisted. On a reply i asked for a solution because i want to pay my emi's but if i can't login i can't pay it off. So i requested to give me some alternative way to pay off my dues on time.

They sent me link for paying my dues for October and November and said me to reply via email to get links for further payment each month there after.

I paid the installments for October and November

But unfortunately the mail says that it's no longer in use. So I am unable to ask for the links to pay off further installments.

So please provide me links for paying off December installment.

I placed an order on 24th dec 2018 for samsung gear iconx 2018 edition. It was scheduled for delivery on 27th dec 2018. I didn't get any sms update even when i was subscribed that my delivery is delayed. On 27th when i tried to track my package, i said that the order will get delivered on or before 1st jan 2019. Its 3rd jan 2019 today and they haven't done anything about my order. They have promised a new day of 5th jan 2019. This is not what i was expecting by flipkart. I suffered a great loss due to them.

Order number: od[protected]
Product name: samsung gear iconx 2018 bluetooth headset with mic
Tracking updates:

Tue, 25th dec
5:23 pm
Secunderabad
Dispatched to medchal sort facility

Tue, 25th dec
5:23 pm
Secunderabad
Shipment in-scanned at medchal sort facility

Tue, 25th dec
5:23 pm
Secunderabad
Received at medchal sort facility

Wed, 26th dec
5:15 am
Ahmedabad
Dispatched to motherhub_ahd

Sat, 29th dec
1:21 pm
Mumbai
Received at bhiwandi sort centre

Sat, 29th dec
3:08 pm
Mumbai
Received at bhiwandi sort centre

I purchased MI 43 inch TV and Everest stabilizer with single order no. OD[protected] dated on 10.10.2018.. I received both in from different supplier... Some tichnical and breakage issue in stabilizer I called for return... They also accepted and picked for for return.. I also given to courier in the October month within return policy date... But now I received the email and SMS regarding on 02.01.2019

"Important update: Due to an unforeseen issue an excess amount of Rs.1553/- was refunded for your order OD[protected] to your credit card ending with 742. You can view this excess refund on your statement within 30 days from 22/10/2018. The excess amount will be debited from your card within the next 15 working days. Thanks for your understanding. Regards, Flipkart"

I don't have product with me... How i can pay the amount Rs. 1553..now to flipkart.. I replied in email but they told not to reply .. I can't call customer care also...

Hi Team,
My Debit Card Was Used On FlipKart with out my permission and they charged INR 28, 381/- Transaction id is - PAYUST[protected] and #[protected] is + 4, 998/- transaction is for 4998 is PU[protected] + 23, 489/- + 4, 998/- My Card Ending With ***4899 and this is an SBI Debit Card.

Please look into these fraud transaction and cancel all and refund my amount as soon as possible.

You can contact me on [protected] If you want any more information