Flipkart Complaints & Reviews

Hi,

My name is amala. I have a complaint against flipkart's customer service. I have purchased a redmi note 6 pro mobile phone from flipkart on 6th december, 2018. I received the phone on 10th december, 2018.

I faced heavy battery draining and camera quality issues from the first day onward. Hence, i have raised a replacement request for the phone on flipkart, since there is no option for refund. The request got rejected from flipkart end stating that i didn't pickup their call. But actually i got a call from flipkart on the same day and the person told me all the troubleshooting steps to follow and then he told that another follow up call will be arranged soon.

Since the request was rejected without any reason, again i raised a request for replacement and it went for seller approval and it waited for approval for 2 days. No action was taken from flipkart end or seller end during this time.in the end, after a lot of calls to flipkart customer care, the technician visit was scheduled and he came on 17 december, 2018. The technician doesn't have much knowledge and he was not listening to what i was saying. What he was saying from the beginning is that he will record a video for 10 minutes and if the battery drains more than 10% he will replace it. His attitude was bad and he was acting like he is never going to replace the phone. Instead of listening to what i was saying, the technician tested the device for just 10 mins and rejected the replacement stating there is no battery/camera issue with the product. The battery was draining too fast during normal use. After charging the device to 100%, within minutes i could see it draining down to as low as 93% even while the phone is not being used.

Since i was not satisfied with the technician visit, i have again raised a replacement request on the same day and it again end up in another technician visit. The same person came and he told they can't replace the product unless the battery went down 10% during the video recording. He did the same test and left the place within no time. He even said that he didn't want to attend this case since he saw my name and he came once and tested. He told he is not interested. We called the technician's senior person and he also told that this is how they can test and no issue is there with the phone. The technician is saying that flipkart and seller is having this requirement and whatever issue we face with the phone he/they doesn't care. He want the phone's battery percentage to drop at least 10% or more in order to replace it. Phone spec shows 4000mah battery but it doesn't even last for 1 day with normal usage. Also the selfie camera is producing shaky and blurred images with low quality.

I never expected this kind of pathetic service from flipkart. They made the entire process get delayed so much so as to complete the time limit of 10 days so that they don't even need to replace the product. Flipkart is now saying to take the phone to the service centre. Without customer satisfaction how can you force someone to keep a product? They should either replace or refund the money. At the end, it is the customer's hard earned money and you should care about the response or feedback from the customer.

Hence i would require a replacement of the product or a refund of my money.

With reference to my Flipkart account mobile number [protected] & email id is [protected]@gmail.com ... Flipkart is continiously harrasing me through its system generated notification responses for the non payment of my flipkart pay later bill of whereas I tried opening my account for the last 11 months which had been blocked by flipkart on false grounds. Now tell me without opening the acount how can I pay?? Through my several telephonic conversations and many emails trails with them i have proven that my account is unfairly blocked I contacted to them but still they have not reinstated my Flipkart account after having promised many times to do the same . I have all my emails in my ID. Even when they blocked my account I have contacted flipkart on their helpline no. also send them various emails regarding the same but unfortunately they have stopped responding to me despite promising me so multiple times I have purchased so many things from flipkart. Now FLIPKART started to threaten me with its computerized notification messages through texts & emails that they can go legal. What a brazen of a response from flipkart where i should have gone legal instead they are threatening me with its legal rubbish...
How ironical is that... they themselves blocked my account and when i yet agreed to pay the due amount they stopped responding...
Therefore i would like to request you to kindly look into the matter and get this resolved expeditiously in terms of either reinstating my Flipkart account or provide me with an alternative option to settle the pay later dues which i always offered them to pay... If they are not able to do both then they should stop sending me their threatening IVR messages to pay the dues and erase all my data from their systems.
If needed i can produce all the proofs that i have at my disposal to corroborate my point that i did not ever violate their policy and always intended to settle the dues...

I ordered a JBL Extreme 2 bluetooth speaker on 17th Dec 2018 and received it on 18th Dec 2018 but when i opened i found that the product color is different from what i ordered and it seems to be not genuine as it looks different from pics on its box. so i made request for replacement and also told them all these things but today evening i received email in which flikart has mentioned that seller has reject replacement but when its not my fault then why should i suffer for this. please help me

There is nothing to revert, they are unfair in their process. And they want to follow the process of their's.

They have problems with their delivery partner and they are inefficient to rectify their problem and means.

Seriously you have pathetic customer service and orientation. You are just a broker of your seller's and you are just intrested in your brokerage. You believe in hell with customer safeguard and intrest's.

Hi i'm krit

My email id : [protected]@gmail.com

I am unable to login to my account. Neither am i able to reset my password. It's been 15 days.
I made a complaint to flipkart 4 times but all they are saying is wait for 24hours.

How many 24hours do i have wait because it's been 264 hours now. My complaint is just being ignored.

It says either - 1. Login unsuccessful. Please retry in a minute, or
2. Unable to update new password please retry.
I believe it has been blocked for no reason.

That is the problem i am facing so please solve my problem as soon as possible.

The product i purchased in flipkart is ki device ki headphone smart headphones (Wireless). But the product i got with without brand name and different in color. So that i want to return my product but the pickup person will not accept it as there is no brand name written on the product and the color i got is red but at the time of purchase it was blue though it is the issue on which i complaining for.

The product i purchased in flipkart is vellora universal 12x zoom mobile phone telescope lens with adjustable clip mobile phone lens. But the product i got with without brand name. So i want to return my product but the pickup person will not accept it as there is no brand name written on the product though it is the issue on which i complaining for.

I have joined flipkart affiliate program long back and recently i haven't received my affiliate commission.

They changed their policy that referral fees only be transferred when the total due will be 5000/- or more.

We have successfully completed this condition and got approved payment & the voucher need to be sent to my email id (Completion of 60 days). But the amount was not transferred in our account.

Mailed several times but nobody had replied and we have also submitted issue in affiliated programmes contact us page, but they have not replied to us. We complain about twitter and they told us to mail on [protected]@flipkart.com, we have mailed on that mail id but still no reply.

They are not providing any support and not even there is a number to contact them. We are hopeless and helpless. Kindly take the necessary actions against them. We have worked very hard and now we are not getting our hard earned money.

Dear Sir/Ma'am,

I have order Double Bed from flipkart.com as per there return policy bed was not as described and looking cheap even it was making noise so i initiated a return request and they sent their technician for verification and he uninstalled the Bed and said he will arrange for return pickup in 3-4 days.
After 3-4 days i recieved a phone call from Flipkart customer support saying your bed return request is reject since there cannot accept retun because of quality issues it can be only be replaced is it would have been damaged.
And also rejected to reinstall the bed as well.
When i told them bed is even making noise and its not as per your website description he replied in our policy it is now were written that we will accept return if there is any quality issues or its making noise it will be returned.
I request please help us with this issues and getting our hard earned money back from such fraudulent companies how are making fools to indian customers.

The performance of the newly purchased handset is not satisfactory at all. The speed is inadequate. Hardly performs on 4g network. The new phone was delivered on 16hth december 2018. Total price rs.12999.00
I would like to get it immediately replaced with a new one of other make preferberly redme. The balance amount, if any, shall be borne by me.
I am very much confident about the extreme customer care maintained by flipcart which is why it has attained the highest rank on online shopping.

An immediate action would be highly appreciated.

Prosanta kumar bhattacharyay
Jamuna aptt
Opposite vimal showroom
51 g t road, uttarpara, hooghly, west bengal
Pincode:712258
Mob:[protected]

Date of order:[protected]
Date of order to be delivered:[protected] at time slot 7-9.30 am

Order id: od[protected]

I have ordered few groceries from flipkart and requested through cash on delivery.
A person has called me for delivery address confirmation at 9.14 am.
But i didn't receive any order. No one approached me later. I've tried to call back same number but unable to connect. I've tried to call customer care as well but unable to connect it.

But received invoice for the same through email.

I want to reactivate my account but i am unable to do so. As it is not detecting my email address. I called support they are asking me to enter my email id and reset my password. But when i enter my email id it shows that the account does not exists. And when i enter my mobile number it shows that the account is inactive and i need to contact customer care.

Dear team,

I got critical issue with my cancelled item right now at Flipkart and they're not processing the refund which is critical for me right now as this funds should go for my father's treatment (it's a big sum we're talking about)

The issue:
I've ordered the laptop on Flipkart on November 23rd and cancelled this item in 20 mins the same day. The refund has not been done since that time and every time I call support team they keep telling that the refund is initiated but due to technical issue it couldn't be done and thus shifting the refund date (I've tried it 7 times).
The refund has not been processed for almost a month now and all the support team is saying "Don't worry, we will process it for sure, please give us 48-72 hours to resolve your problem" and after this period is over - nothing happens.

Moreover as a proof of merchant initialized the transaction I've asked the team to provide me the 23 digit ARN to be able to track it from Citibank end.
Support team also refused to provide it referring to technical issues.

Order ID: OD[protected]
Incident numbers with Flipkart support:
IN[protected]
IN[protected]

Thanks,
Pavel Levchenko

Flipkart account with mobile no.: [protected] and
Email id: [protected]@gmail.com

I purchased one product "mobacc mobile battery for gionee p7 max" (Order id od[protected] from flipkart which was delivered to me on sun, sep 23rd, 2018 and due to wrong product delivered to me i returned the product back to flipkart and requested for refund.

Its been nearly 3 months passed and a refund has not been processed by flipkart yet. For this purpose, i tried many times and talk to flipkart customer representative on a call regarding refund and every time they send me one link. And through this link, i am unable to update bank details and for this, i talked to representative many times but every time they responded, in the same manner, saying "i am sending you one link, then update your bank details".

I am unable to update bank details through your site please update bank details at your end & process for the refund amount.

Order id od[protected] amount rs 920/-
Bank details

Account no. [protected]
Account holder - ankit kumar jangid
Bank name - sbi bank
Bank branch - riyan badi
Ifsc code-sbin0031121
City - riyan badi
Pin code-341513
Dist-nagaur
State - rajasthan

For further communication please contact on mobile number : [protected]

Fraudulent Issue
Complaint Details Myself Arpan Saha Hazra ordered a HP 15 laptop from flipkart.com on 7th Dec and paid Rs. 30259 in favour of my order. And the product was expected to be delivered on 15th Dec but they failed. I issued a complaint from my side on ther customer helpline . Now today on 18th of Dec, 2018 I got a sms from ekart delivery services that my product was out for delivery on 7.19 pm and at 7.54 pm they informed me that my product is deliverd to my registered address(Gajanand Apartment, Vaikunth Society, Halol- 389350), but unfortunately neither they called me for the delivery nor i received the delivery . But in the flipkart application the status is showing delivered. I again called the customer service and they are saying the same words that they will resolve at the earliest. Therefore i would like to request your good self to kindly look into the matter at help me . Thanking you

Hi team,

I want to escalate this issue as earphones are not there inside the box. As i am not aware like samsung will provide earphones along with mobile phone, i came to know through my friends and i found that earphones are missing in my box. I raised this concern multiple times and everytime support team is giving new date for resolution almost 2 months 1 day completed. Still my issue not resolved. Even mobile performance is not good i am adjusted. But atleast for missing part flipkart team should answer and provide me some resolution.

Regards,
Vamsi

I ordered the product in the month of october i die not get the product no one is calling me its been 2 months i am placing complaint but now i am not getting refund for the product which i dont have.
It is my hard earned money i want the refund of the product. It is flipcarts mistake for which u are not even concerned and cannot state that u cant process the refund

Respected Concern person,
I am Bhaskar, Genuine customer of Flipkart, I Placed the order using flipkart of POCO F1 phone worth Indian rs 20000, I received faulty product (I think this is common issue, Flipkart will easily replace it), I raised a request to Replace my product, Flipkart another tie uped Partner Jeeves person came to found the issue, Unfortunately he also found an issue, after that he told me, There is not any policy to replace product in single request you have to raise another request i will full fill it from my office no need to recheck your product and he cancelled my request, I raised another request, After very lengthy process of replacement finally i got replacement on 13th of December, I received my first product on 8th of December, And new replaced phone shipped from GURUGRAM by seller, But its a funny movement is that it miss routed two times, I placed order for another product on same address I received it but by strange my replaced product is not able to find my address. Its really a strange, In a morning both product are in motherhub Indore, But one product dispatched to Rajendra nagar and new product I place order on 14th it dispatched toward Indore hub. What the worst service by both companies.
This is my concern and now come to the point, I am very frusted from both of this company i am waiting to use my product from 10 days, I need compulsation from flipkart. Please take replacement policy seriously. I paid for this product not giving me flipkart free of cost.
Kindly Requested to flipkart, Please forword my complaint for comuplsation, I am enclosed my product detail with this email, Please find below, If filpkart will not take responsibility i will go with consumer forum.

Product : POCO F1
Order Id : OD[protected]
Tarcking ID : FMPP[protected]

Terrible service by @flipkart. Delivers a @indiapoco f1 without a data cable and refuses to take return of the product and refund the amount. This is grossly extortion of money. I got a less than a perfect box delivered and have lost faith in the brand, so i want a refund. Why can't i get a refund when it is my hard earned money put forth for a imperfect box? #boycottflipkart

Sir, i order mustang (R) princess bike for kids of age 5-8yrspink & blue cycle on 10 oct 2018. I got promised date for delivery 28 oct 18 and next 25 nov and next 25 dec 2018, but till date i not got my cycle so i want very tried to contact with customercare but didn't get satisfied solution. So i want cancelled this order as soon as possible due to delay and refund my money.