Respected sir/madam,
Greetings of the day!!!
I am maulik u suthar from bhavnagar, gujarat requesting your good self to be needful for the issue which i have been facing due to flipkart.
Sir, during festive sale on flipkart during 5th december, 2018 to 8th december, 2018, i have ordered 1 mobile of brand honor 9n bearing oreder id :od[protected] dated 5th dec, 2018 being flipkart plus member. At time of placing order i was promised to deliver product on 7th december, 2018 but till date i have not received delivery of the same. I have attached screen shot of the same for your kind reference. Now they are blaming seller for entire issue.
Sir, i have contacted their customer care representative on various dates they have not replied satisfactory. On communicating with them my order delivery schedule was extended as below
1. Delivery date : 07/12/2018
2. Revised date: 10/12/2018
3. Revised date: 13/12/2018
4. Revised date : 15/12/2018
5. Revised date : 18/12/2018 (For issue resolve not delivery date)
Sir, yesterday they asked me to cancel my order. I have recorded communication with there customer care representative as well their senior team leader.
Sir, kindly look into matter and your kind co operation for the subject matter will be highly appreciated. Looking forward for your support.
Thanking you.
Jan 19, 2019
Complaint marked as Resolved
Flipkart customer support has been notified about the posted complaint.
Verified Support
Dec 16, 2018
Flipkart Customer Care's response We will revert on it.
Dec 18, 2018
Updated by maulik77 TILL DATE ISSUE HAS NOT BEEN RESOLVED. "SELLER (HEALTH AND HAPPINESS PVT LTD) IS FACING UNFORSEEN REASON " AS PER flipkart team.
flipkart team has come out with new promise for query resolution on 19/12/2018 but mobile delivery date or shipping date is not not specified.
its been 10days from actual date of delivery.
Why you had removed your id card photo, these people are doing broad day light fraud with the name of flipkart, not only this if you will call this "[protected]" number they will say you have called in flipkart office, and he will claim he is the manager there.
Saying i am manager indrajeet yadav from flipkart.
Kindly take action against [protected].
Regards,
Your customer