| Address: New Delhi, Delhi, 110075 |
| Website: www.flipkart.com |
To Whom It May Concern:
1. I had placed an order for Reebok Tr Flexweave speed, UK size 7 vide Order ID - OD[protected] on 04th November’ 2018 under the special festive discount at INR 5265/- which was originally priced at INR 8100/- on Flipkart website.
2. The order was shipped and delivered to me on 06th Nov’ 2018 at 1800 Hrs.
3. However upon wearing the shoe, I realized that there is a fitting issue and the ordered size, which is UK 7, is slightly smaller for my feet. To this I raised a return request the same evening vide return ID[protected] at 2300 Hrs so that there is no delay in the return process.
4. I followed up with the customer care on 09th Nov, because I did not receive any response to my query, in order to ensure that the pick up request has been generated and the process is under way. However the customer executive on the telephone line mentioned that the seller has rejected the return request because he has delivered the item as per order and will not be able to exchange for a bigger size or accept return for the original order. After long discussion, it took me 20 mins to make the executive understand that the shoe is of no use to me because of the fitment issue and I would like to return it back before the expiry of the return policy period. To this she recommended me to cancel the return request raised and raise a fresh return request.
5. By paying heed to her recommendation, I raised a fresh return request on 09th Nov’ 2018 under the same header which is “Fitting issue” because that is the genuine cause and also wrote an email on the same day stating if Flipkart can accept my return request or exchange it for a bigger size which is UK size 8 at the same discounted price of INR 5260.
6. I received a revert to my aforesaid mail and also received a fresh mail from Flipkart customer care mentioning that the seller has accepted my return request vide no OD[protected] and will be sending a wish master on 12th Nov for collection. Both the mails communicated the same message of “return being accepted”.
7. I followed up on 13th Nov’ 2018 at 0030 Hrs because no one had turned up at my door step to collect the shoes and the customer care executive credited my wallet with INR 200 for the mishap caused by their collection agency. The executive also mentioned that he has escalated the issue from his end and I shall soon receive a solution to my query.
8. On 17th Nov at 1100 Hrs I receive a call from Flipkart customer care executive mentioning that I should expect the wish master to turn up anytime before 2100 Hrs to collect the shoes.
9. The wish master did turn up on 17th Nov’ 2018 afternoon, (while I did not attend to him), however he rejected to take the order back because the “price tag is missing” otherwise he said the “shoe is unused”. He briefed my security guard, with whom I had left the parcel, to inform me to raise a fresh return request again.
10. Please note that there was no price tag attached to the shoes when I originally received the order on 06th Nov’ 2018 and did not fidget or loose any document or tag that came along with it. The original packing contained a Flip kart box along with the original bill, inside was a reebok box and shoes were wrapped in a paper however there was no price tag or any other tag. You can double check with the seller if he had provided any price tag along with the shoe and I would like to see the proof of his original packing because I clearly remember that there was no price tag inside the original packing.
11. Please understand this whole process is taking a lot of time for me to be following up with the customer care executive on the pick up date and track progress on the daily basis with no update whatsoever. I have been receiving SMS’s stating that my query will be resolved within few days and the date keeps getting postponed.
12. As communicated earlier to the customer care executive, If Flipkart is facing issues with its third party collection vendor than in that case I am willing to bear the expense of sending the shoes back by courier.
13. Request you to kindly intervene and seek for earliest solution in this matter.
Dec 26, 2018
Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint.
Verified Support
Nov 21, 2018
Flipkart Customer Care's response We will revert on it.
