Nov 08, 2018
Updated by svarla.kumar Hello, I booked Poco F1 at 12am of 1Nov 2018. I placed a request with customer care to cancel the order on the same day at 01:38pm but the executive placed a return request instead of cancellation without informing me. I was assured order cancelled and informed refund will be processed in next hour. Later to my surprise product was delivered at 04:30pm at my mom's home which I was unware of which was supposed to be delivered on Friday Nov 2, 2018. When I called customer care at 06:30pm and 07:30pm they are not able to hear to resolve my cancellation request placed earlier but they simply disconnected my call saying that they higher authorities will speak. I request flipkart to intervene into this matter and take the product back and process my refund. I did n't opened the product yet given my request for cancellation placed at 01:30pm before the product delivery.
I raised a return request to collect my product and to process my refund. I had to select one of the reason to raise the return request. Flipkart is deceiving customers by giving false information to customers when amount is paid upfront while booking the product.
Again I called customer care executive and spoke to Anand and found the status that return request is raised and replacement will be carried out by the back office. Upon clarification of the entire story right from the booking, cancellation request to delivery he understood the customer concern and he made a communication to his back office on reference ticket # IN[protected] that its the executive error for not cancelling the request and product was delivered.
Please pick the product which is not at all opened and process my refund. Otherwise I will go to consumer forum for my amount given its the flipkart fault instead of cancelling the request you delivered the product and gave wrong information to riase return for refund.
Again on 11/04 - I called cust care executive and heard that my return request was rejected. I explained my entire history to Sweety executive and she transferred the call to Shyam (Supervisor) who that bloody did not heard me in full and disconnected the call.
Later immediately I called on to their customer care executive and the call was transferred to Sharma (Supervisor) he advised my return request was raised incorrectly which has to be cancelled first and then he informed the closing of return request will not harm anything to get my refund request. He raised a ticket IN[protected] with SLA data as Nov 8, 2018 which is to route the ticket to the correct internal team to address the issue with resolution and process my refund.
After speaking to him I felt a sense of assurance other executive did n't or do not have ability to resolve the customer issues. They don't dare to face customers instead they know how to cheat customers.
Need to wait to hear from their internal teams to pick the product and process my refund.
Nov 8, 2018 - After multiple times calling to the customer care, their back office team called and denied the request stating the policy does n't allow.
If that is the case, I would like to highlight the mistakes happened from flipkart.
When I placed cancellation request on 1 Nov 18, why a confirmation was given to me that cancellation process and refund will be given by 8 Nov 18.
Why product was delivered after the cancellation request
Why you deny the refund when you have done this mistakes.
I have all the recordings which I can submit for proof where they admitted that it was their mistake.
Please help me from unfair trade practices by the flipkart executives.
Thanks
Santosh
