Flipkart Complaints & Reviews

I requested a return of my product within 10 days of delivery, it was duly accepted from the seller and i was given a date by which the product had to be picked up from my place. It’s been a week that the pickup has not happened even after the scheduled time. I purchased this product which is a vega straightener through Flipkat paylater option and tomorrow i.e. 10th November I’m supposed to pay for the product I want to return!br...

I purchased one jacket from flipart on 12th october 2018 with order id od[protected]. I returned the product on 21 st october and flipkart approved the same. As per standered banking procedure the amount should reflect in my account within seven working days. But amount did not entered in my account. After that i contacted flipkart and the customer care executive said refund has completed from their side. They shared a arn no (74056638295829459699469) with me and asked me to go bank. When i met my bank branch manager she told me they have not received any such amount from flipkart and they cant help me with the reference no provided by flipkart. Till now filpkart is sitting idle doing nothing.
So my request is please resolve the issue as soon as possible.

Did not like the purchased product, a camera, as i saw the camera in pictures. When delivered it did not have the proper size camera body and lens dimensions. Finally, did't like the product. Choose to return the product. Twice bthe return request rejected by the seller, via flipcart. Pls look into the matter, as i want to return it at all cost.
Thanks

I order mi tv on flipkart. Od[protected]. The product is come in my area but here delivery boy refuse the home delivery and ask to collect the parcel from their shop which is 25km away. Flipkart has to improve his service. Same delivery partner with amazon able to deliver my parcel in my home but with flipkart unable to deliver, is that amazon is far better than flipkart, solve my problem or i m not going to buy any product from flipkart in future.

I ordered a watch (Order id - od[protected]
From flipkart on 12th october which was supposed to be delivered on 23rd october. On 23rd, i got a call from the delivery person around 1.30 but i wasn't able to pick up the call that time. I talked to him around 2.30 and he told he is not nearby right now and would deliver the watch at around 7.30 while returning. At around 7.30, he called and told he is getting late and would come back tomorrow. He didn't turn up the next day. After some time, the watch was showing delivered.

I complained about the same and was told that my complain would be resolved by 29th. Then it got delayed to 30th. I didn't get a call on 30th so after waiting for 1 more day i called back on 1st nov. Then, i was asked to waiting for 24 more hours. I didn't get a call next day either. I have been contacting them almost everyday from 1st november and everytime they say we need 24 more hours. (I have the call recorded.)

On 6th nov, i was told that i will get the refund within 24 hours. (I have that recorded as well)

I talked to them an hour back (8 nov), now they are asking me to waiting till 13th nov. Looking at their behaviour, i'm pretty sure they will delay it again and this will keep on going.

I asked them what is the delivery person saying, they told they haven't talked to him yet. I can't understand what were they doing from last 15 days after my complain.

They are not helping at all. They are just delaying things.

I had ordered a combo gift set of eva fresh deodorant from flipkart which got delivered on 30th october. However, while making card payment to the logistic vendor the payment was taken twice. The delivery agent had told me that the first payment was not processed due to some error and took payment again.

I had logged in a complaint with flipkart on 31st itself informing them of the situation however, till date the complaint has been kept on hold.

Request your help in expediating the matter and in getting the necessary refund.

I ordered LG G7 ThinQ (Platinum, 64 GB) mobile with order number OD[protected], at flipkart.com as the site was showing the item in stock during Diwali Sale 2018. I made the payment of Rs. 26, 999 through credit card on November 5, 2018. I received a confirmatory e-mail and sms that order is approved and the product will be delivered by November 10, 2018. On November 6, 2018 at 12:17 pm, I received the mail and sms that item has been shipped.

But on November 6 2018 at 8:32 pm, I received a mail and sms that the refund amount for this order is transferred to your card and will be credited by Nov 07, 2018 as per the standard banking procedures. I was shocked to see this message and immediately called up flipkart customer care where I asked to stop the refund immediately and asked to deliver the product. Customer care representative assured me that my complaint would be escalated.

I checked my mailbox again and there I found this message:

""Greetings from flipkart.com!
You made an excellent choice by deciding to purchase one of the top selling products on flipkart. However due to high demand for this item and in order to provide all customers an equal opportunity to avail this great deal we had to cancel the following items in your order OD[protected]. Please note that we have cancelled following items""

I checked flipkart.com and found the product available for sale at higher price for Rs. 32, 990 and in stock. I never expected this from flipkart.

I received a mail from flipkart on Nov 6, 2018 at 10:02 pm.

"Dear Customer,

We have escalated your issue to the concerned team. We assure you that we will resolve your problem by 07 Nov, 9:00 PM.

Thanks,
Flipkart Customer Support"

I did not receive any reply.

I again called up flipkart on Nov 7, 2018 and I was told that shipment was cancelled by the seller. I was also told that the product had reached to Gurgaon from Mumbai. How can they cancel a product which was already in transit and was about to deliver?

On Nov 7, 2018 at 8: 38 pm, I sent a mail to customer care.

"I want the product at the same price at which I ordered earlier. Issue me a coupon so that I can order it again at Rs. 26, 999.

If this request is not fulfilled, I will never order any product from flipkart again."

On Nov 8, 2018 at 2:28 pm, I received a mail from customer care.

"Hello,

We're really sorry to let you know that your order has been cancelled due to an unforeseen error that has now been fixed. You may place a new order and the seller will ensure that it is delivered to you.

Regards,
Neeta Shet
Flipkart Customer Support "

I want flipkart to deliver the product to me at same price at which I ordered during sale period. The order was cancelled by the seller and there was no fault of mine.

I ordered it at Rs. 26, 999. Now it is available at Rs. 32, 990.

I want the product at the same price at which I ordered earlier. Issue me a coupon so that I can order it again at Rs. 26, 999.

If this request is not fulfilled, I will not order any product from flipkart again.

I ordered a Nikon DSLR camera and I received in first case lenses are missing and I replace but the second time the camera is missing but lenses are available I think that the company only sent lenses and I already have camera but it was only misunderstanding so kindly I request please unblock my account

I ordered grey track pant. It was so poor quality so I request to return this item but they not responding from 15days.I called to customer care daily, they tolled like executive is came tomorrow but no one is not came.sometimes not given proper answer from flip kart care and Some executive speak improper language. Please pick up my order and give my cash back.

I ravi kumar singh purchase a samsung galaxy a6 plus mobile through flipkart price is 21990 rupees.my .i exchange my old device android phone cost is 6450 rupees.i receive a damage phone than i returned immediately.15540 is credit in my account on 05 Nov 2018 but remaining bal 6450 rupees is not credited.i call to customer care but no response.pls help me.my registered mob is [protected]

I purchased a vu led tv, it is delivered on 30nov2018 but not installed yet. Multiple times date was rescheduled and complained also given... But till today (08nov2018) not installed.. Kindly do the needfull as soon as possible.
Order i'd: od[protected]
Pls provid service engine details..
Our family suffering without tv. It is ordered to enjoy festival programs.. Now festival also gone..

Regards,
Prabkaran d

Order i'd - od[protected]
Expected delivery - 26th oct
Then it changed to 31st oct, again to 3rd nov. Still order not delivered.
None of the above scenarios have got info from flipkart, everytime i had to call them then they just change the date and we will make sure to deliver by that date.
Now the response they will deliver the product asap, they cannot promise a date as well.
The worst part is the order got struck with thier own courier partner and they are not able to contact them from last 15 days...
Worst ever experience with flipkart...

Dear sir/ma'am,

My name is nitin jaisingh. I had bought an full hd led tv of blaupunkt by flipkart on 13th october 2018 and it was delivered on 23rd october 2018. But the quality of product is very poor and i had submitted my request 6 times, only 1 time the technician had visited and same thing i elaborated to him. But now they are saying your replacement period is over you can't return your product. Kindly help me in this matter.

Regards
Nitin jaisingh
[protected]

Since 13th Oct I had given return/refund request for track pant that I ordered. Its been 8th Nov but still my pick is not done.

Customer service Assistant Manager (Gaurav) give me assurance that I will receive call back from any of Customer service Manager which did not happen. Logistic partner every time reject the return request without any proper justification.

This is simply pathetic customer service Flipkart is giving.

Order ID# OD[protected]
Product - Teesort Solid Men's Grey Track Pants
Value# 269/-

Dear team,

This is to keep you informed that i have purchase an item "huami amazfit bip onyx black smart watch" on 3rd nov 2018 with paying through card & the same was delivered to me on 6th nov 2018. I was very much satisfied with the speed of delivery time. However unfortunately the item is falty & a return request has been raised on 8th nov 2018. The request was approved with in 2hrs but the replacement time i have been promised is on or before 15th nov 2018 which is not justified.

If a new order can come to me by 3 days then how come a replacement is taking so much of time? This is just the harassment of customer. This is not customer centric solutions. This is just an way to avoid replacement so that customer can’t raise any replacement in pain.
I have purchase the same & for replacing faulty product i have to wait for 11-12 days. There are so many delivery options available in flipkart (Like 1 day /2 day delivery) then why replacement is taking so much time.

I need the product in 3 days. Please do need needful.

Order id:- od[protected]
Cont. No:- [protected]

I have ordered my real me 2 pro mobile on 3rd November 2018.. till today I have not received my order . In shipment track it's showing as package misrouted... How many time it will be misrouted.. 2 times it is misrouted as on today and now my order is delayed further more.. I want strong action on this other wise I ul see in court with all details... You Flipkart people are cheating customers with delayed service.. Better to drop from the market...

Hi,

I had purchased serum cream from flipkart via debit card emi option. However before order delivery, i had cancelled same. Hence i was due for refund.

Flipkart people have sent message that amount has been refunded to credit card, when i dont have any credit card. I have contacted multiple times to them and so far there has not been any satisfactory response from their side.

Also bank in which my account is there, is debiting my account on no refund has been made to my saving account (Account from which payment was done).

Need urgent resolution of same.

I bought a Google Pixel 2 XL on May 13, 2018 under the offer "Get Rs 10, 000 cashback on purchase of Pixel 2 XL using HDFC debit card". I never received any cashback.

I was continuously in touch with Flipkart Customer Care and escalated the matter to the highest level. Refer to screenshots below with emails from them claiming that I will get my cashback before a specific date.
This went for the better part of five months. They kept on pushing the deadline.

Then suddenly I got a call from their executive saying that I am not eligible for the offer without giving any reason whatsoever. I have since contacted them again but got no response.

Yet another fraud committed by Flipkart.

Hi,
My self Suresh kumar. I booked ELGI ultra wet grinder 2.0 on 13th OCT 2018 in a Flipkart online web side. 100% payment also completed using my debit card. The promise date of delivery of the product is 22nd OCT 2018. After so many follow ups with the flipkart team till now 08 NOV 18, the product was not delivered. After 27 days of waiting and so many follow ups about the product they called me today simply they were told me to cancel the order. Flipkart team denying about the delivery and not even taking the responsibility. Simply telling that the courier service not in their scope. As a consumer I am trusting the online purchase on the basis of Flipkart platform reputation. If they are doing this types of irresponsible frauds need a justice on this.
Order details: OD[protected]
Product Description: ELGI ultra wet grinder 2.0
Date of booking: 13/10/2018
Payment mode: Online 100% Advance payment
Issue: delivery not done

I have order an laptop (Dell vostro intro i5 8gen) from flipkart, my order number is od[protected], after i receiving laptop i have found that chargeer
Heating issue in laptops, and the configuration was not match as per flipkart website.
In flikart site charger showing 65w and hdd rpm is 7200. But found in that laptop charger is 45w and hdd is 5200. Then i have raised a complain in customercare.
Finally two time raised a return back laptop tickets and both the time retailer was canceled it, kindly provide the proper solution,
Other wise i will raised complain in consumer court and file a legal action on this.