Flipkart Complaints & Reviews

Dear sir

Kindly find the order. No-od[protected], at this order i was purchase smashers sweatshirt, but i have received same brand but design & colour changed, so i raise request for return, & after raise return complaints this diffrent item pick up by ecom express pvt. Ltd from our hand, but refund not come till now
Thanks
Vinod kumar
[protected]

Highly ignorance of service request by both parties; flipkart as well as iffalcon.

Dear concern,

I have purchased a iffalcon by tcl led smart tv f2 99.8 cm (40) on dated 13th may 2018. Invoice and trailing email from flipkart attached herewith for your reference.

Address properly mentioned in the invoice. So don't ask any further questions to waste both parties time.

Now, we have been found/survive with the too bad noisy sound problem and not able to listening properly. Better to replace the tv with good quality.

Kindly, immediately arrange to visit of service engineer to expedite/verification as soon as possible and resolve on the same day without any further delay.

I am looking forward to hearing from you soon with support.

Thanking you,
Bijaya kumar mohanty
+91-[protected]

I had ordered for a blaupunkt bt-100 black order number-od[protected], at flipkart.com and as the site was showing the item as in stock, i made the payment (Rs.1799/-) of the same through my credit card on 10th october, 2018. I received a confirmatory e-mail to this effect saying the product will be delivered at my house address of pattiparambu in 7-10 business days. However, on 15th october, 2018, they sent a mail to me cancelling the order and mentioning that the payment will be reversed in my credit card account. They now claim that the said product is not deliverable in our area. But showed in site delivery available. Lot of courier service & india post available in our area. Iam purchased the product after lot of waiting, getting hdfc credit card offer. I complaint generated in flipkart site but they have inform me try next offer time, i waited next offer but stock is now out of stock. Regalar price of this product is around rs.2500/- to 3500/-.
Kindly punish missing my offer, or request to send the product same price. If not deliverable that area i will give another area address.

Please register my complaint against flipkart.com

They are making fool by showing discount on mastercard first payment for realme mobiles, but at the the time of sale date they changed to axis bank credit card. Not only first time, today is second time, today they again changed to axis bank card.
Real me c1 launched on 11 oct, they were showing discount on master card for c1 up to 10 oct and on 11 oct they changed to axis bank.
And same thing for happened today for realme 2 and realme 2 pro. They changed discount offer. Today is realme 2 pro sale date.

They are making fool by saying that it is sellers s decision.

I want to ask how can i avail discount on closed sale.

Marketing tricks

I have screenshot of realme 2 mobile.

This in reference to my order id od[protected]. I have ordered for a hp laptop on 14th oct 2018. I received a wrong product and requested a replacement on 20th october 2018. The seller immediately shipped the order the next day. The delivery date is by 30th oct which is too late for me and i need the product by 24th oct. I informed about the same to customer care on 21st oct and they assured to forward my concern to the courier partner....

Dear all,

I have purchased realme 2 (Diamond blue, 32 gb) with order id od[protected]. Where i came to know all video is showing blur.
As per technician troubleshooting steps we have changed sim card / changed wi fi connection.
Updated mobile software version but issue is not resolved.
I have follow the unit replacement policy where they have arranged the same technician 2 times but my issue is not resolved this faulty unit is not replaced.
I have talked with call center and again they have arranged technician visit i told him transfer this call to your manager and as discussed with manager he has ensure same technician will not visit.
Senior manager also miss guide me and they have arranged 3rd time the same technican.
Now this same technician without visiting the site trying to close my call pfa attached snap shot.
He is not calling me and i am getting sms that he is trying to call me and he will close the call after 3 unsuccessful attempts.
Requesting you please look into this matter and arranged to replace this unit or return my money i will purchase another product from flipkart.

Regards,
Rajkumar
[protected]

Recieved defective dell laptop which is taking more than a week to verify and return. Was given excuse that seller is taking time to settle down request which i am not bound to listen. Invested money to flipcart and not seller. Please help asap to get it resolved.
Complaint on 19th oct and expected dell technician visit is 26th oct and then he wll decide product is defective or not, what is this nonsense process ia m unable to digest. Flipcart is using maximum resolution time to resolve an issue ans stating that its policy as per seller. Why i am concerned about seller ots issue with flipcart that is troubling customer like me.

I have ordered for loreal liss unlimited conditioner from flipkart, which i recieved on monday 22 oct 2018. To my surprise the seal was already torned off and i doubt the product is already used and instead of loreal conditioner some other creamy thing is filled inside. Please do the needful, as i am very much disappointed with the product quality. I hope to get the issue resloved as soon as possible.

Order id - od[protected]
On sunday, 14/10/2018, i bought a vivo v9 smart phone from flipkart in big billion day sale, with discounted price i. E. Rs. 11520/ after exchanging my old phone having value of rs. 1900/. I paid the total value in advance. The order was successful, and they gave me an expected delivery date i. E. 23/10/2018.
I was in regular touch with the flipkart customer care regarding my product, and they kept me in dark always, providing me wrong information all the time whenever i contacted them. Some times they said that your product is in ranchi, some times they said the product reached to your city. I'm enclosing all the relevant screenshots of chats and mails regarding the product.
On 20/10/2018, when i tried to contact flipkart customer care, the flipkart executive messaged me that - the wishmaster will pick the product from the silliguri hub. And deliver it to me by october 23, 2018.
Again when i called back to the customer care on 21/10/2018, the executive told me that the product reached in your city and it will be delivered to you in one or two business days, and ended the conversation.
After few a minutes again a call came to me automatically from flipkart executive named payal and forcefully told me to cancel my order as they cannot deliver the product to me, without telling any reason. And when i wanted to talk to her senior she put me on hold up to five minutes and disconnected my call.
Then i emailed the flipkart regarding delivery of my product on 21/10/2018, but they didn't respond to me. Again i emailed on 23/10/2018, but they didn't respond to me again.
And on 24/10/2018 - 1:37 am, my order was cancelled by the flipkart automatically without any prior notification.
So, in compulsion i have to come here. As i am very much distressed due to flipkart behaviour. I am very much worried about my order. As i paid the value in advance while pucrchasing.
After eleven days of payment they are denying to deliver my product. They cancelled my order and forcing me to make a fresh order, but now the product is listed at the very much higher value i. E. Rs. 18990/ in comparison with my purchase value i. E. Rs. 11520/.
It's a big fraud by flipkart.
I am in a huge economical loss of rs. 5670/.
I am very much mentally harassed and in economical loss due to flipkart's behaviour.
I want my money back to me with the addition of correct interest rate,
I want my product in the previous price which i bought.
And a compensation of rs. 20000/ for the mental and economical harassment due to flipkart.
And a strong action to the flipkart company so that in future no customer could face same problem.
Thanks

Hellp sir you block my account by mistake. I have not do any miscellaneous activity. I have order 5 mobile in month because i make video on it. Now i have facing too much problem because i have only one email and won't create another email. This account is my spacail account. So please help me to unblock my account. I have not do this again. And also order in limit
Thank you.

Ordered a lg top load washing machine from flipkart on 1 october 2018. I have to cancel my order because they reject to take my old washing machine in exchange. Flipkart said they refund my amount but still not credited in my account. Both bank & flipkart is clueless.
Refund reference number : nur[protected]
Order id :[protected].
Kindly look into the matter. No one is willing to help me either bank or flipkart.
Even registered a complaint with bank. Canara bank public grievance redressal system.
Crn : 1819al8629

Hi this complaint regarding my registered mob num [protected] lalit suryavanshi.
I placed my order after verifing my pin code but they did not delivered till promise date and make a complaint regarding that and give ne the date of 26 oct to resolve and they cancelled it on 24 oct.

Flipkart giving wprst service.
I suggest everyone not to purchase anything from flipkart.

Whats the # is this flipkart giving worst service.

I had ordered a driller set which i received but the product queality was very poor... And i requested for refund but they ere not take it back nither refund me back.. On 23.10.2018.. One guy had came to take the product but he is saying that brand is not matching.. And he didnt take the product back.. Help me out flipkart team...

I had ordered 12 garden pots from flipkart order id od[protected] tracking id fmpp[protected] on[protected]. I have received my order on[protected]. However i have been cheated because the material delivered is not as per the specifications given on their website. Further inside the seal pack i found that there were only 6 pots inside. They are now refusing to take it back.

Actually i have been placed order in 10 october from flipkart it was 14 oct. Is
Promise date to deliver the product but unfortunately they couldn't reach the promises. I have been contacted customer support several time and they has raised compliant again this query but not resolved the problem every time they have made false promises to me that it ll get delivered by 20th oct or something like that but i waited for long time up to today[protected] after long time wait i got big shocking update from flipkart that my product is cancelled without being my permission or without any information today morning i got call from e kart delivery executive that he cancelled my order for some invalid reason i placed that order in exchange with other mobile. It was defective peace (Its their status)
But fact of matter no one came and checked it simply they have been updated status like this. No response from customer support and i couldn't get same offer because its red mi note 5 pro mobile and from big billion day

I had ordered a gaming laptop during the big billion sale on flipkart on 14th oct'18 and was expected to deliver today (23rd oct'18). At the last moment when the order was out for delivery it showed that order cancellation had been initiated by seller without any intimation and return of order along with refund was initiated.
This was with an exchange of product for which i had already let it formatted and ready for exchange in which i had to delete personal files as well. Not only did my payment get stuck for 7 days during this delivery period but again the refund will take another 8 days which basically means i cannot take anything even during the sale from 24th oct onwards on amazon. (After this incident, no faith in flipkart)

Feel highly disappointed and cheated. The item was a steal with the discount price and bank discounts applicable. (Highly advertised during the sale). Now it feels like they are just cheating the customer by highlighting goods/sellers and making false promises. This is as good as fraud.

This is in regards with the asus phone which i ordered from flipkart on 11th oct and was delivered on 13th oct. I started using the phone from 13th oct and facing lot of problems with this handset. First of all there is a heating problem while charging the phone. If i insert the charger for like 15 mins then the phone becomes so hot. This doesn't look like a normal heating.

Second there is always a network issue. On any random location other phones has full network but no signal in asus phone. If i change and insert the sim in another phone then the network is full, which means the problem is with the phone set.
Third is the camera issue, the phone creates issues while in video mode.
Fourth is the internet metwork. I am facing issues with wifi network.
I already raised multiple complaints and the flipkart rep visited yesterday to check the phone and he agreed that there are issues with the phone.
I was not expecting these kind of services from flipkart. It was mentioned on their website that phone has 10 days refundable policy.
We contacted flipkart no. Of times but they are not helpful at all.

Below are the phone details: imei number [protected],
[protected]
Serial no. - j6aagf0493817th

Waiting for your response.

Thank you,
Shivam nagpal
Phone no. [protected]

I have ordered canon eos 3000d dslr camera, this product on 14th october-2018 and made all the payment, there is no update on status of the product by flipkart team, i have made n number of call, honestly speaking this is pathetic response from entire team of flipkart, they don’t know about the product details, i am afraid about my payment ie 17490 inr done against the product, by trusting flipkart blindly. Can any body help me on this

An unauthorised transaction happened against our account on flipkart for an amount of 19000 by someone else on 2nd of october 2018. Where is the company against flipkart customer service on 3rd of october and they have just replied us that the amount will get refunded back in 8 days but we have not received anything till now.

The are not even bothered to respond on a email as they keep on increasing the resolution time and everytime we contact to them having zero information about our pending cases and they pretend to register the complaint at first step. More than 19 days passed chasing you but no help received.

Fyi

— forwarded message —
From: meet rana
Date: sat, oct 20, 2018, 4:41 pm
Subject: fwd: [incident: in[protected]]
To:
Cc:,,,,,

Dear escalation team,

The below complaint is self explanatory. You are requested to settle the complaint immediately because this is fraud / unauthorised transaction. The bank passbokk statement is attached herewith.

Ps: i have tried making the complaint on oct 3rd 2018 and till today i have been just receiving the fake assurance that fraud team for escalation team will assist me soon with the resolution and almost 17 days passed by keeping the fake assurance given by team instead of a resolution.

Can we expect a resolution and serious action against this complaint.

Fyi
— forwarded message —
From: meet rana
Date: mon, oct 15, 2018, 2:56 pm
Subject: re: [incident: in[protected]]
To: customer support

Hello team,

I have been sending you emails repeatedly from last one week but not a single response received from you

What is this, is this kind of customer support you offer to the customers?

We are a victim of a fraud transaction amd no one is assisting us of helping us with the exact status of the refund.

Awaiting for your earliest response on this.

Thanks

On sat, oct 6, 2018, 9:58 am customer support wrote:

Hello,

We're sorry to hear that your debit/credit card was used to make an unauthorized payment. The orders have been cancelled and the refund will be credited to your bank account/credit card in within 8 business days as per standard banking procedures.

For account security, we share information only when contacted by a bank or law enforcement agency.

Please contact your bank to block further transactions and file a complaint with the law enforcement agency.

Hope this helps.

Regards,
Saai sunil
Flipkart customer support
Your query[protected]:54:36)
Hi there,

Take this case very seriously as this case is for fraud transaction that
Have happened without our permission and we have already initiated the
Police case from our end.

You are also requested to do not release the payment / products to the
Unauthorised person who had done this fraud transaction and share the list
Of products a fraudster tried to purchase.

We need our money aprox 20k back to our saving account. Please let me know
If you need any documents from our side to verify the fraud transaction and
Reverse the paid amount back as refund process.

Awaiting for your earliest response and take the strict action against the
Fraudster.

Ps: i have raised this complaint on the behalf of my father in law as he is
From village and don't know about online shopping. *attached images are
The bank statement for your reference*.

*transaction* date and time: oct 02, 2018 between 1pm to 8pm,
*card misued *: sbi debit card,
Card details: 6074 31xx xxxx 1534
*amount*: inr 19, 254/-
Transaction amount sequence : 1829,
1829, 1829, 1829, 1965, 1965, 1965, 1775, 1829, 1399, 1399, 1399, 1399, 1399
Respectively.

Regards
Mithun singh rana
Call : 9 nine 7 one 4 7 nine 3 four 7

Sir,
You supplied the ifb washing machine order no. Id od[protected]in time and thank you very much. But the supplier did not take the old m/c because of little rest on the sheet. Though it is working condition. And i had to pay rs. 2400/-. But at the time order it was told only that the old machine should be in working condition. And it is working condition.

Please look into this matter.

Thanking you

Nambiar