Flipkart Complaints & Reviews

Mien flipkart se nokia 6.1 plus phone 27 september ko order kiya tha. Flipkart ne mje defective phone diya... Company ke 2 engineer ne visit kiya mere 2 din ka time waste kiya... Nd meri koi problem solve nh hui.. Na mera phone return kiya.. Mein
Daily last 15 days se customer care ko call kr rhi hu.. Wo log call hold pr rakh dete h aur koi reply nh krte...

This is regarding the order with order id od[protected] placed on 13th oct 2018 for an acer predator helios 300 original price 1, 09, 990/- at an offer discount of 59, 990/- on the big billion day. Now, on 16th oct when i check the order status, there is a notification saying: shipment undelivered due to damage (See attached images). I then called their customer care and the resolution provided was to place the order again. Now, i am certainly not willing to pay 30, 000/- additional for no fault of mine.

After some searching online on this issue, and i find that customers have faced this issue during the earlier sale period of 7-9 oct this year, on the exact same laptop, and by the exact same seller.

I urge you to look into this matter with utmost urgency and sincerity, as this is extremely fishy and may be deceiving us.

After realising the laptop is being defect then the flipkart has agreed to the replacement of the acer laptop swift 3 on 13th october and promised the replacement of the laptop till 18th october and still the product is just ordered and no further updates on it! If the product of that replacement laptop will not arrive at the promised time then i want the complete refund... Because i have suffered for 13 days and i have been in a depression that why are they not giving proper service they are stuck on there so called policy. I have already suffered please forgive me and give me the refund.

I ordered a product casio watch with order id od[protected] and on 12/10/2018 and on 16/10/2018 i got an sms stating that my product has been delivered but i did not not receive any call on that and the product was not delivered so far. Even flipkart website shows that my product is delivered but i have not received it.

I am really pissed off with this and so upset. Cost of my watch is rs.10, 809 /-. I felt like cheated.

Please help me.

I had ordered realme 2 on flipkart and it was about to deliver on 16th oct but it didn't deliver. On next day the order status was showing "order delivered" but i didn't receive any order i called customer support but they said that wishmasters delivered the order to wrong person and now it can't be retrieved. I want to file complaint against wishmasters for wrong delivery.

Orderid :- od[protected]

Product information :- realme2 (32gb, diamond red)

Dear Team,

I have ordered Redmi note 5Pro(6Gb Ram Blue 64GB) on 11thoct18/ 8:14am, payment also approved, seller also processed order, I have received message from flip kart also your product will deliver on 14thoct18.But as on date I am not even receive single update from flip kart. I have spoken to Customer care also, they said you will receive before18oct2018, in my order status showing 12thOct2018 product has been delivered & received in Pallipalayam hub, Erode Dt, Tamilnadu. pls find the attachment for your ref.

Past 4days I am waiting for my product, I have check with Ekart executive he says your product has been damaged, so we cancelled from our end, but he not met me & not see my exchange product also regarding this, also he is sending some other mobile photo to my whatsup, but its not my exchange mobile, I am really got lot of pain regarding this issue.

I need extra 20% offer for my exchange because I have paid in my credit card
pls do the needful for this issue.

I am speaking for all customers facing issue like this.

My Order No : OD[protected]

Order Date : 12Oct2018

Delivered Date : 14Oct2018

Reg
Tamilazhagan.T

I ordered MI Mobile on 11th October and delivery supposed to be 14th October
Its been 3 days over after 14th today is 17th October till now no message no update .
I already complained two times on Customer care they said your issue will resolved i dont know when and how??????
Firstly they Customer Support said by 15 you will get ur product then 17th after that 19th they said today evening i got messege that by 22th issue will resolved.

Od[protected]
This order was to be delivered on 18th october. The ekart logistics person called me for an early delivery on 15th october which was not possible since i was in office. Through the bridged no. We co-ordinated and he confirmed to come and deliver the product at 6. However after that the no. Was switched off.

I also got a message stating
On monday-
Undelivered: google pixel 2 xl (Bla... With tracking id fmpp[protected] from flipkart.com could not be delivered today. We will deliver tomorrow.

There was no delivery yet. When i raised the same with your caller on flipkart. They all told me that the same will be delivered again. Today i got a call from aarti a caller stating that the order is returned and i need to rebook it.

This is unfair as 1) i have ordered it in big billion sale and have earned discount.
2) the date on which it was promised to be delivered is tomorrow
3) the ekart logistics guy is fraudulent as he switched off the phone at 5 so that i couldn't get thru him on that day.

I cannot rebook as my discounts will not be there and the product will be expensive again.

I have been a honest and faithful flipkart customer. Have bought all my phone's thru flipkart. I want my phone to be delivered tomm as promised that is 18th october

Dear flipkart team,

I would like to complaint against delivery issue of order id - od[protected].
I was booked vivo v9 phone on 12 oct 18 on emi option and expected to delivered on 16 oct 18. But product not delivered to me and when i track the order it showing returned whether i don't initiate any return.

I was for bday gift to my wife and this is very unexpected from flipkart.

Very bad.

Regards,
Rajesh khandelwal
[protected]

I am enable to reactivate my flip cart account. i try to find how to reactivate it but most of the says that 'you have to open this account in desktop'
then i am open it into desk top but as is not reactive my account
i also try to call to the customer care helpline number for reactivation but it will says that 'all executors are bissy call after some time ' i call again and again in the interval of 1-2 hour but it gives same reply
i wish to give me a way how i reactivate my flip cart account
thank you !!

I had ordered a pet bed which was supposed to be delivered by 14th october 2019. As i was out for some work the product could not be delivered to my house. I informed the delivery person to get it on 16th october 2019 to which he agreed. It has not been delivered since then and i am not able to contact because the pin seems to be wrong which is right according to the message i have recieved

I have bought a refrigerator with the exchange of my older one. Order id is od[protected]. It is prepaid order and i have paid rs.31590. It was out for delivery since 15th oct 2 pm till the end of the day. But it did not come to my home for delivery.

According to flipkart condition delivery and examination person, both come to gather, and if my old product not eligible i can pay rs.2900 cash at the time of delivery. I have a screenshot for that.

My old product disqualifies without any reason and only examination person come at home without a new product. I am ready to pay extra amount if my product disqualifies with valid reason.
Examination person who comes to my home blackmail me and ask for bribery to take old product under exchange policy. I did not agree with his offer so, he has not delivery my new product.

On the second day, i write a mail to flipkart that i agree to pay rs.2900 if my product disqualified. And on the same day seller cancel my order by saying a customer has refused it.

My order canceled by the seller.

I have a cctv camera in my society, so i can prove that the delivery person did not come to my home.

Now i thought and conclude that the seller just wants to make customer fool. He makes an attractive offer and take money from the customers and use it for a week. And seller makes an attractive offer so, the customers do not move to another seller or other online platform. And after one week reject the order by giving any non-sense reason.

As a resolution, i want the same product at the same price.

Otherwise, i will make a group of customers who are suffering from the same problem and on behalf of all of them, i will issue a complaint in consumer court as well as in fraud complaint against flipkart and seller both.

Dear sir/madam,

I have ordered vu pixelight tv (50 inches) in flipkart during big billion days offer on oct 12, 2018 and it was also packed on oct 15, 2018. My order id is od[protected]. On the same day i have received a message stating that i have requested for return and so my order was cancelled. But i haven't sent any return request and my order was cancelled without any notification. While i was ordering the tv, it was available for that pincode (635122) address. Now they are stating that it was not deliverable to that address and there was a technical issue with the seller and courier partner. I must know the reason why it can't be delivered now. I haven't received any satisfying reply from them.

They have refunded my amount of rs 33499. But i need the tv for the same price as i have ordered. I am ready to pay the cash during delivery. Please kindly check into it. Thank you.

I ordered a psp named as nxt power grand classical gcl psp with mp4 player but i received a damaged product and the product does not matched the description so i requested replacement. Since, multiple reasons returns are not available with flipkart therefore i contacted customer support for a few times and they said for the refund. I gave them my bank details on 16th october 2018 and they said pickup would come on 17th but no person for pick up came and when i saw my orders in flipkart page i saw the refund was cancelled and said refer to flipkart return policy and no new notifications about refund cancellation came to me. I received the product on 6th october and the refund policy was valid till 16th so for me refund must have been processed why was it not processed?
The refund order was done by flipkart customer service and i also talked with their seniors but however the refund was cancelled even it was done in valid period of time. And one more awkward thing is that the refund cancellation time is going on changing.
I just want my money back from flipkart.

Placed order for vivo v11 on 12th oct, order id: od[protected]

Offer: exchange my redmi note 3; 3500 (Tested on their portal) + 3000 (Bump up discount), total 6500 rs exchange value

So called ekart delivery boy reached on 17th october and that prime minister rejected my phone stating that it has been opened!! Which actually never happened.

Flipkart guidelines:
Checks on your old handset
1. The details of the brand, model and imei should match the details provided by you. - done

2. The phone should switch on without being connected to a charger & battery should not be swollen. - done

3. There should not be any physical damage on the mobile body including charging port. - absolutely na

4. The screen should be intact without dead pixels, spots, lines or static on any part of the display. - absolutely na

5. Screen lock should not be active (All forms of screen lock viz; pattern, pin, password, fingerprint, face recognition, smart lock - needs to be deactivated). - done

6.in case of apple phones, icloud account should be dis-associated/unlocked from the phone. Na

7. If the checks fail, your exchange item will not qualify for pick up. You can still get your new product by paying the value of your exchange item via cash at the time of delivery.

Had to give 6400 in hand as i was in urgent need of the new handset!!

Now what i need is visit to flipakrt executive to my home and take away my redmi note 3 and handover me the cash rs 6400 (Which i handed over to ekart guy)

Don't know why doesn't flipkart mentions so many points for second hand handset exchange, simply mention that you need brand new scratch less unused handet... Problem solved!

Now flipkart do need to take some proper action to resolve this issue.

Dear Sirs,
I cancelled the above ordered item, since the product package kept inside Flipkart's closed cover, was found tampered and a part of it namely, the tag with string, was missing and there was no invoice copy also kept inside. And the colour of the item is also different than what was ordered. Fine, I would have accepted even a different colour, but not the tampered packet without its accompaniments stated above. On cancellation I received an SMS Flipkart, as under:

"Return Request Accepted: The seller has arranged a replacement for Bizone ... from your order with order ID OD[protected]. A Wishmaster will pick up the originally delivered item by Tuesday, Oct 16, 2018. The replacement will be shipped within 1 business day of the pick up. Please keep the item in the product box along with accessories & tags ready for pickup. Please check your email for important details to ensure a successful pickup."

Flipkart messenger came to collect back the replacement requested item on 16th Oct 2018. As he could not give me any acknowledgement for having received the item from me, he returned the item to me stating I should speak to the customer care people..

I did not get any SMS for further course of action from flipkart, , but on checking flipkart account online, I was taken by surprise that they have cancelled my replacement request.

I fanatically tried their customer care numbers but to no avail. I thus posted a message in their website from my account after which, I received the following message:

"Hi, We've been trying to get in touch with you as requested but we haven't been able to do so yet. We'll call you again by 17 Oct, 03:00 PM to help you with your concern. Please be available for a speedy resolution."

Someone from customer care tried twice but due to mobile tower and signal issue, could not even express anything. and never called back.

I want flipkart to:
1) Send Replacement of the complete item as ordered in an untampered packet
2) Send the original Invoice along with the consingment which they send usually
I guess, the packet has been opened and tampered enroute somewhere.

Please help me soon
Thanks and regards,

P. V. Parameshwaran
No. 28/29C, R. C. Illam, South Wing, 2nd Floor,
Mathrushree Layout, Margondanahalli,
T. C. Palaya,
BENGALURU - 560 036
Cell: [protected]
WhatsApp : [protected]

I am placed one order for flipkart 11th october. Still not processing my order. Low price deals are flipkart not processing quickly. Cheating the customer this type of deals. Kindly help and processing my order. 7 days completed but not processing. But my other orders are processed quickly
Order date:11th oct 2018 order id od[protected]

It seems, Flipkart or Logistics is hiding something by mentioning the generic reason - "Misroute (Same City Misrouted)"

My Order = OD[protected]
Expected Delivery date - 13th Oct 2018
5 Days gone, same status, Flipkart Customer Care saying, Unforseen Issue, what does that mean, dont' you have complete details from Logistics, such a worst communication gap between Flipkart and Logistics.

I have been trying to login to my flipkart account link with email address [protected]@gmail.com but i always received an error msg "login unsuccessful, please try after few minutes". I also tried to reset my password many times but it always says "unable to update the password". I have been facing this issue from last three day and i had contacted the customer care so many times on call as well as on email but they are unable to resolve my query.

I had ordered an redmi note 5 pro on 12th oct through flipkart and it's an fassured product which is showing it will only delivered by 18th and when i try to track my order through flipkart its showing return. Without discuss with me my order is cancled and not deliver to me. My order is return without my knowledge. Please give positive reply.

Order id is : od[protected]