Flipkart Complaints & Reviews

I had order for 2 nos of " XP PEN DECO 03 " product through Flipkart on 19th October 2018 and got delivery of only one unit on 23rd October 2018 but the Invoice has been done for 2 nos...I had done 100% payment on 19th October itself against the purchase. After knowing one unit missing...I had called Customer care immediately to complain about the missing product but they had very casually taken the complaint mentioning as Order Cancellation / Return category of this Product...I was told I will receive call from Customer care and the issue will be resolved within 4th of November 2018 ..i.e., after 11 days of the complaint registration..also no call had come entire day from Flipkart...Again I had called them in the evening asking for the status but I got the Standard reply it will be resolved within 4th of November 2018...I don't have solution till now for this even after making 100% payment...Flipkart doesn't have any complaint or feedback link on their website...Flipkart is a third-class online portal and they are just not eligible to Sell online with their third-class infrastructure. I suggest public to buy products only though Cash-On-Delivery mode...I strongly suspect Flipkart is deliberately doing such cheatings...

Dear flipkart,
Thank you for providing such a pathetic service.
I had ordered a product on 13th of october, which is not delivered till date (October 23) and i received a message while back that the product has been returned, and refund will be initiated without my consent and knowledge.
The courier person rejected the door step delivery and told me to come at a distant location for product delivery. When i refused, he cancelled the product. After launching a complain with flipkart, i was harassed by your executives for last 10 days.in last 10 days, i was contacted by 7 flipkart executives to understand the same issue and almost everyone promised me that i’ll get my product in time and some action will be taken against the courier person.

This is a clear case of customer safety, and harassment from flipkart and its executives.
What if there were some lady, some under age person and they were call at a distant location from their home. Does flipkart accounts for their safety? Is there a standard operating procedure? Can flipkart be held accountable? As and all, all the personal information (Number, address, name) is exposed to outside world (Courier agency).
And is there a service level agreement between flipkart and their users? How long should it take before a ticket is addressed and closed. How many levels of escalations are allowed? Number of executives contacting a person for the same issue?

It seems like there are number of flaws for an e-commerce which proudly advertises to their customers to become a part of its “big billion day”. Eventually, flipkart is the only one making a billion inr/dollar business without being concerned about the clients, users.
You are refunding back my money, that is really a noble thing to do in this world. But what about my dissatisfaction? My unhappiness? Or the moment lost in time which could have been created only, only if the product was delivered at the right time. Only refund amount is not going to compensate me flipkart, as i had paid it in advance. What about the interest? You used the money for 15 odd days (Add a compound interest rate to it). And you surely cannot even calculate the dissatisfaction i had, which i believe you have no idea about, please look up for punitive damages (Check with your lawyer).
Be ashamed for such a pathetic service provided, the trouble you caused, the dissatisfaction you created, the happiness you ripped and over all the harassment i had to undergo through, flipkart. If you are really so challenged with customer service department, i’ll have my resume emailed it to you.

Regards,
Unhappy, unsatisfied customer.
(Order id = od[protected]

Sir i ordered a lapton on big billion days that was on an offer i paid the amount of inr 77990 online after 8 days i recieved a message of successful shipment and after 10 days of order flipkart cancelled my order without giving appropriate reason. They were having my money for 10 days they could have cancelled long before. Please help regarding thir order

I've purchased mobile phone on 16.05.2018 with buy back guarantee policy and i am entitled for purchasing a new mobile by using buyback guarantee worth 15401 on my oppo f7 because
154th day from the delivery date has already passed and it shows the option of "claim buyback guarantee" but after clicking on this it shows error that "abb is not enabled for this account"please resolve this issue as early as possible

Upon entering pin code 734004 on adress confirmation, a message gets displayed saying'no seller ships to this pincode'.. On the contrary, products are being delivered to this adress almost regularly. The most recent product delivered can be dated to monday, october 15th, 2018

Please look into the matter with urgency as i may have to purchase some required products soon

Awaiting reply,
Panchali choudhuri,
Deshbandhupara, siliguri
Pin: 734004

I have ordered acer predator helios 300 laptop via order id od[protected] on 12th oct 2018 during big billion day sale @61, 990.
The estimated delivery date was on 19th oct 2018 but it hasn't been delivered yet. After checking tracking details it was shown "undelivered due to shipment damaged" (Shipment got damaged from flipkart's own shipping partner ekarts end).
When i called the customer support, they say it has been damaged during shipping and asked me to cancel this order and place new order. The price of laptop is @89, 990 now which is 28, 000 more than at which i ordered it. Even though i mentioned about the price difference and i bought laptop in big billion day sale, i was told the same as to reorder ignoring everything i said.

As a consumer i feels that i been cheated by the flipkart's service of providing me with offered price at which i made the purchase for laptop and failed to deliver in its promised delivery time.

Night i messaged the grievance officer at 12am and order got cancelled at 2 30am without my knowledge, they keep bluffing customers like this with names of big billion day and some xyz deals to make our time, money waste.

Hi, i bought a ps4 game entitled "okami hd" but when the product was delivered i got a pc game named "civilisation gods kings" instead. The game i bought was worth 2000 rupees and the game that was delivered is worth seven hundred rupees only so can i get a refund or at least exchange it for the right product???
Please try to fix it as soon as possible.

This would be the last time i am waiting to hear from escalation team regarding my nokia phone.
As discuss with harshali and she asked me to visit nokia care which i did.
Nokia care upgrade / downgrade software still issue persist.

Regarding second phone again i had recieved a used phone.

If no one is ready to call or resolve my issue then i had to raised a legal complaint against flipkart.

For your information i am adding pictures for second phone.

Contact number - [protected] / [protected] / [protected]

Cancelled my order without of my permission.

No call made to me and order cancelled and the reason mentioned that i have not accepted order.

It was a phone which includes offers as well as i buy that into flash sale. If it got cancelled all the offer and the discount which i was going to receive will disappear.

As per the test massage i received which says one of the service partners has been assigned my package.

MY NAME IS PRIYA
MY CONT. NUMBER IS [protected]
I Receive a defective/dublicate mobile phone. i request to flipkart replace this mobile to the another one. today ( 23 october at 2:26pm ) i receive a call from flipkart the customer care excutive say to me we had to done the troubleshoot! its ok but i request on 21 october to replace this mobile. AT THAT TIME FLIPKART CUSTOMER CARE WAS SLEEPING?? HE/SHE DON'T REMEMBER TROUBLESHOOTING THAT TIME. Today is the 23 october ( last day of my problem solving) FLIPKART PROMISE ME WAIT FOR 48HRS ITS OVER. I have MESSAGE FROM FLIPKART IN THE WRITING AND i HAVE ALSO A AUDIO RECORDING. REPLACE THE MOBILE TODAY OTHERWISE I'LL FILE A COMPLAINT AGAINST FLIPKART IN CONSUMER COURT WITH ALL THE PROOFS LIKE SCREENSHOT, AUDIO RECORDING, MESSAGE FROM FLIPKART ETC..

I haven`t yet revived the refund of my payment after them following massages

"your shipment has been cancelled. Refund will be transferred to your original payment mode within 6 business days (Bank holidays not included) after pick up is completed."

Now, after my complain in flipkart they are tell me your period is over and its not refundable and also change massages in my profile " we are sorry. We are unable to process your replace request.

Dear sir/madam
My concern reagarding my order of mi 10000 mah power ban... With
Order id[protected] amounting rs 799. As i am happy that i have placed order and it will received on monday as per your message but today i am shoked to know that my order was cancelled by you i dont now under which circumstances you cancel my order. I take this issue with your head office if i required i will complaint against you in cusomer court. I am so sad that i placed order in flipcart.

I have purchased mobile moto one power from flipkart which is delivered on 20-oct-2018, price rs-14499/-. But my device not working properly i have face speaker and display issue and flipkart provided 10 day replacement policy but flipkart technical executive cancelled my replacement request. Could my problem solve for flipkart team. I have very disappointed flipkart service. Please help us.
My order number od[protected]
My registered mobile number [protected]

Regards
Brijesh kumar

Hello sir or mam
Flipkart block my account unnecessary and say me you return items so much. But why i can't return i was buy item only flipkart trust if items can't match as see on flipkart page and items was defected and in cloths if size small or large and quality issue we face so why i can't return. I allways buy item to closed my eyes only for flipkart and now they block my account and say me you return much items and now harassing me. I was spend my lakhs of amounts to purchasing. So i waste its???. I m fedup with flipkart now. Its totally money waste site no one buy for flipkart its making fool to all people. And now they block my account i have to received one order now and i m getting different size? And what i do now. I have 100 flipkart plus point its cost of rs 2000... They return my cost of point and replace my cloth. And after it i never buy any thing to flipkart its f.. King site.. And i have due my approx rs 3000 in my paylater account. I have to also pay but how i will pay.. So less my 100 point cost of rs 2000 and balance i have to paying to flipkart or flipkart give me my rs 2000 cost of my 100 point and i pay all paylater amount. And if flipkart cheat me i have to go to legal action. I hope you understand me

Hello sir or mam
Flipkart block my account unnecessary and say me you return items so much. But why i can't return i was buy item only flipkart trust if items can't match as see on flipkart page and items was defected and in cloths if size small or large and quality issue we face so why i can't return. I buy item to closed my eyes only for flipkart and now they block my account and say me you return much items and now harassing me. I was spend my lakhs of amounts to purchasing. So i waste its???. I m fedup with flipkart now. Its totally money waste site no one buy for flipkart its making fool to all people. And now they block my account i have to received one order now and i m getting different size? And what i do now. I have 100 flipkart plus point its cost of rs 2000... They return my cost of point and replace my cloth. And after it i never buy any thing to flipkart its f.. King site.. And i have due my approx rs 3000 in my paylater account. I have to also pay but how i will pay.. So less my 100 point cost of rs 2000 and balance i have to paying to flipkart or flipkart give me my rs 2000 cost of my 100 point and i pay all paylater amount. And if flipkart cheat me i have to go to legal action. I hope you understand me

My flipkart email id : [protected]@live.com
Or my number [protected]
I hope you solve my problem

Dear sir, i am pankaj kr saha. I bought an hair oil 200ml from flipkart but i got 100ml. Then i complied to flipkart and gave me a date of october 21, 2018, but yesterday i saw that the order was canceled. Then when i called, he said that the order will not be return. Because the seller cancel it. And i don't know why my order cancel. They did not tell me anything.

Dear sir,
I am pankaj kr saha.
I bought an hair oil 200ml from flipkart but i got 100ml.
Then i complied to flipkart and gave me a date of october 21, 2018, but yesterday i saw that the order was canceled. Then when i called, he said that the order will not be return. Because the seller cancel it. And i don't know why my order cancel. They did not tell me anything.

Dear team,

This is to bring in your notice that i have not received my order od[protected] which is showing delivered in your portal.

Yesterday i got sms that this order is out for delivery and than it is being flashed same is being delivered, i was surprised and arranged call back on which your representative said to wait till evening as per them status was showing out for delivery in their portal, in eveing again i called up they said it will be resolved by 26th october 2018, but in the night 2 am i received mail from flipkart that same is being delivered.

Really i am felling helpless and cheated.
My complaint no. Is in[protected]

I have also registered this issue in consumer forum.

I need below.

1. Contact detail of that delivery boy of ecart courier.
2. Reason why this delay in providing me the details of the courier delivery boy.
3. I need either refund or the product by tomorrow.

Pathetic experience, i will surly not going to do shopping on your portal.

Regards
Gaurav sharma

Order id - od[protected]
Renberg rb-8810 stainless steel knife set.

Order id - od[protected]
Zesture 104 tc cotton double abstract bedsheet
Blue.

Order id - od[protected]
Home elite 104 tc cotton double checkered bedsheet
Blue.

I want to return this 3 products. But flipkart is not accepting my return request as they are saying the return portal already closed. But i created return of them through www.flipkart.com on 21/10/18.
It might be some server technical fault. But seeing no return request sms, i have called flipkart on 23/10/18 morning regarding this but now they are not accepting my request.
Kindly help me to return them and get refund of my money.

I gaurav pandey participated in flipkart quiz contest on 10-10-18 and 15-10-18 after fulfilling all the terms and conditions mandated by the game rules and won a sony bluetooth headset and a fila shoulder bag on the respective dates. As per terms and conditions the gift/winning would be displayed in winner flipkart account by 18th october 2018. However, no such winning was displayed in my account even after 18th. On complaining to flipkart, they refused to acknowledge my plea citing nonsensical reason that i created my flipkart account only to play the contest. Even though i tried to explain them that i have been an active user of flipkart for past several years, they refused to entertain my due winning and excluded me the winner list citing suspicious activity. On requesting them to specify the suspicious activity, they refused to answer citing their it's their internal discretion to decide whom to award and it's totally arbitrary. Even though i fulfilled all terms and conditions of flipkart quiz contest, flipkart's whataboutry has not only robbed me of my due winnings but also is an unprofessional and highly unethical conduct. I therefore, request you to take necessary action against flipkart to ensure no citizen of the country has to face such act of dishonesty again. The required documents are attached for your perusal plz.